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#058: Strata Stories -The Science Behind Patient No-Shows (Feat. Michael Silva)
Manage episode 432871410 series 3490558
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On this episode of Strata Stories, we talk with Michael Silva who is a PT and Business Coach/Consultant
We dive into:
1. The Science Behind Patient No-Shows
2. Hospitality vs Customer service
3. The importance of differentiating through patient experience
4. How devices like the Apple Watch, Whoop, and Oaura Ring can help deliver better patient care
Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!
If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!
If you have any questions, send us a note hello@stratapt.com. Strata Stories is produced by Thomas Schreiber, our Director of Marketing
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