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Support for the Sake of Doing Support Is Not Enough
Archived series ("Inactive feed" status)
When? This feed was archived on November 30, 2017 16:12 (). Last successful fetch was on October 19, 2017 15:18 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 123185863 series 35142
Support for the Sake of Doing Support is Not Enough! You have to go above and beyond.
Regular email support just doesn’t cut it anymore.
You can’t just do the whole back and forth and one email and that’s it type of thing and expect your business to grow. It just doesn’t work like that anymore.
Support now a days is about customer experience. Not just good, but great customer experience. That’s what’s going to give you and fuel that longevity in your business.
And that’s what we’re going to talk about today. How I do my support and how I handle it and the tools I use.
Things you’ll learn:
- How to turn negative support into a positive support
- How personalizing support can gain you a raven fan
- Utilizing FAQ’s the right way
- and much, much more …
Things mentioned during the show:
- Daniel J. Lewis from The Audacity Podcast
- Edwin Merino (from which I got the short snippet of Chris Cerrone)
- Rhino Support
- Help Scout
- Appendipity Themes
- Support Videos for Appendipity
Favorite Quote:
“If you don’t enjoy your customers, then you’re in the wrong business. I don’t care how much money it makes you, you’re not happy making it! – Joey Kissimmee”
Thanks for Listening:
I really appreciate your time and for listening to this episode. Hope you enjoyed it and took a lot out of it.
Till next time …Peace and I love ya for free ;-)
57 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on November 30, 2017 16:12 (). Last successful fetch was on October 19, 2017 15:18 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 123185863 series 35142
Support for the Sake of Doing Support is Not Enough! You have to go above and beyond.
Regular email support just doesn’t cut it anymore.
You can’t just do the whole back and forth and one email and that’s it type of thing and expect your business to grow. It just doesn’t work like that anymore.
Support now a days is about customer experience. Not just good, but great customer experience. That’s what’s going to give you and fuel that longevity in your business.
And that’s what we’re going to talk about today. How I do my support and how I handle it and the tools I use.
Things you’ll learn:
- How to turn negative support into a positive support
- How personalizing support can gain you a raven fan
- Utilizing FAQ’s the right way
- and much, much more …
Things mentioned during the show:
- Daniel J. Lewis from The Audacity Podcast
- Edwin Merino (from which I got the short snippet of Chris Cerrone)
- Rhino Support
- Help Scout
- Appendipity Themes
- Support Videos for Appendipity
Favorite Quote:
“If you don’t enjoy your customers, then you’re in the wrong business. I don’t care how much money it makes you, you’re not happy making it! – Joey Kissimmee”
Thanks for Listening:
I really appreciate your time and for listening to this episode. Hope you enjoyed it and took a lot out of it.
Till next time …Peace and I love ya for free ;-)
57 episodes
All episodes
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