365-The Nightmare Customer
MP3•Episode home
Manage episode 204821076 series 2292173
Content provided by Clint Maun. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Clint Maun or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In the healthcare profession, it goes without saying that our customers generally would be prefer NOT to be our (or anyone's, for that matter) customers. Some handle this better than others. There is an occasional customer that, for lack of a better term, is a nightmare. Nothing anyone says or does seems to bring satisfaction to this person. How should we deal with these unique cases? Check out Clint's suggestions for handling these folks, and better still, documenting a case study in these instances, so we and others in the future can learn from these tough lessons to better hone our customer service skills for other customers.
…
continue reading
380 episodes