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Complacent Competency
Manage episode 227254591 series 1237020
When a company has made significant gains in operational efficiency and believes it has an ingrained improvement mentality, it can be tempting to let the foot off of the brake. I call that complacent competency. It can begin to sneak in slowly, and before you know it employees are no longer challenged and customers no longer thrilled. Leadership can never become complacent.
The post Complacent Competency first appeared on Fulcrum ConsultingWorks Inc..
398 episodes
Manage episode 227254591 series 1237020
When a company has made significant gains in operational efficiency and believes it has an ingrained improvement mentality, it can be tempting to let the foot off of the brake. I call that complacent competency. It can begin to sneak in slowly, and before you know it employees are no longer challenged and customers no longer thrilled. Leadership can never become complacent.
The post Complacent Competency first appeared on Fulcrum ConsultingWorks Inc..
398 episodes
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