19 – Behind the Scenes with Client Support

Suite Spot: A Hotel Marketing Podcast

In this episode of Suite Spot, we go behind the scenes with the client support department at Travel Media Group. Host Ryan Embree visits with Aislynn Roberts, Client Support Team Lead, to discuss all the vital work that she and the client support team do to help enhance the digital programs of our hotel partners. Ryan interviews Aislynn about the team’s role in onboarding, engagement, and facilitating Travel Media Group partners to ensure optimization of their solutions. Aislynn also offers several best practices and tips on how to get the most out of your digital marketing solutions and even shares some of her favorite success stories throughout the years. To get in touch with your hotel’s client support specialist or to submit a question for future episodes, call or text 407-984-7455. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio. Ryan Embree: Welcome to Suite Spot where hoteliers check in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Ryan Embree: All right. Hello, and welcome everyone. Thank you for listening to another episode of the Suite Spot. This is Episode 19, and we have a very unique special edition episode of Suite Spot today. As you know, at Travel Media Group, we are at the forefront of all things digital marketing for hotels. We attend the leading hotel industry conferences across the nation and we also provide Digital Marketing Solutions. And one of the unique aspects of the solutions that we provide is actually our Client Support Team, and today we're going to get a behind the scenes look at that Client Support service and team, and with that being said, I will welcome in the Client Support Team Lead Ms. Aislynn Roberts. Good morning, Aislynn. How are you? Aislynn Roberts: Good Morning Ryan. I'm good. I'm glad to be here. Ryan Embree: Oh, happy to have you. Like I said, it's a super exciting episode to kind of see the back end of what we do for our hotel partners out there and we have a lot of listeners that are currently partnering with us with our hotel marketing solutions. Uh, let's just start kind of by talking about your professional experience and journey within Travel Media Group. Aislynn Roberts: Yeah, absolutely. So I've been with Travel Media Group for over five years now, and I actually was one of the first specialists, um, to start the Client Support Team. I've had the pleasure of being part of the company and this incredible team as we continue to lead the industry in marketing solutions for hotels. Through this time I've had the honor of working with over 400 hotels utilizing our services and been a part of over five launches as we expand our digital solutions. Because of my hand on experience with many hotels, I moved into a lead role where I continue to work closely with hoteliers and their services and programs with us. But I also work very closely with a team of specialists as we continue to support hoteliers. Ryan Embree: That's amazing. So you've really been here through a lot of evolutions of our solutions as well as kind of the way that we interact with our hoteliers, the way that we interact with our partners. Just so our listeners can kind of get to know you a little bit better. What, what would you say the favorite part of your current position is? Aislynn Roberts: Honestly, my favorite thing about being part of the Client Support Team are the daily conversations with hotels and hoteliers in the management team. Um, there's really nothing better about a conversation with a hotelier than when they actually reach out to you, whether it's via call or email and they're just thanking you for assisting them and really helping them to understand this digital world. It's still very unknown to a lot of consumers and business own...