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AI & Automation: Profound Change Ahead in the Contact Center
Archived series ("Inactive feed" status)
When? This feed was archived on March 26, 2023 16:25 (). Last successful fetch was on January 23, 2023 10:06 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 229007227 series 2084848
Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.
100 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on March 26, 2023 16:25 (). Last successful fetch was on January 23, 2023 10:06 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 229007227 series 2084848
Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.
100 episodes
All episodes
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