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Content provided by Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Own It! For Entrepreneurs. Talking Digital Marketing, Small Business, Being Digital Nomads and Success Thinking
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Own It! 228 | Customer Service: Good, Bad & Ugly
Archived series ("Inactive feed" status)
When?
This feed was archived on April 11, 2023 03:07 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 234333156 series 2177563
Content provided by Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Nicola and Judith share and swap stories, the good, the bad and the ugly, barmen and serving staff for starters and customer service online and off.
In The Show
Nicola is back from Las Vegas and staying in Shoreham for a few days with family before she returns to Greece. She tells Judith about her last couple of days at the conference – a cruise, a mansion, hummingbirds – and about the film-maker who has invited her to speak in Dublin in July.
Judith is full of the joys of spring, and talks about sunrises and being able to see the full moon from her bed. She introduces the focus of the week with two stories that inspired it.
What’s Fuelled Their Fire?
Nicola has really enjoyed spending time with personal development people for a week and realising that she has a personal development product she can bring to Audible and eBook formats.
Judith appreciates podcast listener Amanda Johnson for being Own It’s 8thPatreon, bringing total patronage up to $39 a month.
Focus Of The Week
Nicola and Judith share and swap stories, the good, the bad and the ugly, barmen and serving staff for starters and customer service online and off.
- How easy is it to do? How easy is it to get wrong?
- Should you try to please all of the people all of the time?
- What difference does customer service make to client retention and profits?
- What do you appreciate about good service and how can you borrow from those examples and add value to your clients for the joy of it?
Words Of The Week
Nicola chooses Confidence and Judith picks Professionalism.
Project Updates
Nicola has brought Own It! to the attention of Social Media Examiner.
Who Or What’s Impressed
Nicola is impressed by the well-mannered and engaged young people she met at the conference. Judith is impressed by courier company, Hermes, especially their returns service, and also Karen Flannery listener guest in show #226 as she runs he first triathlon for NACOA.
Thanks for listening!
To share your thoughts:
Leave a rating and review via your podcast app
Ask a question in our Facebook Group:https://www.facebook.com/groups/OwnItThePodcast/
To help the show:
Subscribe via Radio Public, iTunes, Stitcher, YouTube, TuneIn, Libsyn
Please share on Twitter, Facebook or whatever social media platform you love to use and tag us if you can - we love to read your comments!
Website: https://OwnItThePodcast.com
290 episodes
Share
Archived series ("Inactive feed" status)
When?
This feed was archived on April 11, 2023 03:07 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 234333156 series 2177563
Content provided by Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Nicola and Judith share and swap stories, the good, the bad and the ugly, barmen and serving staff for starters and customer service online and off.
In The Show
Nicola is back from Las Vegas and staying in Shoreham for a few days with family before she returns to Greece. She tells Judith about her last couple of days at the conference – a cruise, a mansion, hummingbirds – and about the film-maker who has invited her to speak in Dublin in July.
Judith is full of the joys of spring, and talks about sunrises and being able to see the full moon from her bed. She introduces the focus of the week with two stories that inspired it.
What’s Fuelled Their Fire?
Nicola has really enjoyed spending time with personal development people for a week and realising that she has a personal development product she can bring to Audible and eBook formats.
Judith appreciates podcast listener Amanda Johnson for being Own It’s 8thPatreon, bringing total patronage up to $39 a month.
Focus Of The Week
Nicola and Judith share and swap stories, the good, the bad and the ugly, barmen and serving staff for starters and customer service online and off.
- How easy is it to do? How easy is it to get wrong?
- Should you try to please all of the people all of the time?
- What difference does customer service make to client retention and profits?
- What do you appreciate about good service and how can you borrow from those examples and add value to your clients for the joy of it?
Words Of The Week
Nicola chooses Confidence and Judith picks Professionalism.
Project Updates
Nicola has brought Own It! to the attention of Social Media Examiner.
Who Or What’s Impressed
Nicola is impressed by the well-mannered and engaged young people she met at the conference. Judith is impressed by courier company, Hermes, especially their returns service, and also Karen Flannery listener guest in show #226 as she runs he first triathlon for NACOA.
Thanks for listening!
To share your thoughts:
Leave a rating and review via your podcast app
Ask a question in our Facebook Group:https://www.facebook.com/groups/OwnItThePodcast/
To help the show:
Subscribe via Radio Public, iTunes, Stitcher, YouTube, TuneIn, Libsyn
Please share on Twitter, Facebook or whatever social media platform you love to use and tag us if you can - we love to read your comments!
Website: https://OwnItThePodcast.com
290 episodes
All episodes
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Similar to Own It! For Entrepreneurs. Talking Digital Marketing, Small Business, Being Digital Nomads and Success Thinking
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Business tips for startups by proven entrepreneurs
…
continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
