An online platform packed with curated content designed to elevate your career in Architecture, Design, Development and Real Estate to the next level.
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I'd Rather Be Writing features regular podcasts with experts in the field of technical communication.
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Bringing you the innovators, investors, and leaders across the full spectrum of assisted living and senior housing, all of whom provide for the betterment of our senior population.
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In today's challenging labor market, numerous businesses are facing significant difficulties in tackling staff shortage challenges. Angela Weiser, the global marketing manager at JBT Automated Systems, engages in insightful interviews with JBT subject matter experts, covering a range of topics related to automating material movement using industrial mobile robots in warehouses, distribution centers, manufacturing plants, and hospitals. If your business is grappling with staff shortages and e ...
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Dr. Anna-Georgina Plume (Assistant Professor of Architectural History at Hollingsworth University) may be in over her head. Her specialization in educational architecture may not be helpful when her new home (also her old elementary school) may be haunted.
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Psychology Interviews: Exploring brain, body, mind, spirit, intuition, leadership, research, psychotherapy and more!
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Here we will journey into someone's life and learn about how they got to where they are now. No journeys are alike and there are many ways to get where we want to. It doesn't always have to be the traditional way of college as we are led to believe. We’ll definitely hear stories like that but that’s just one of so many ways to progress in life. With inflation, economic change, job restructure, so many things changing, how do we even know what or where we’re going? I hope that you find these ...
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Interviews and Discussions about life, business, architecture, construction, and more.
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Season One of “The Break” will feature Clinton Kelly (The Chew), Chris Cosentino (Top Chef Masters, Iron Chef America), Ty Pennington (Extreme Makeover: Home Edition), Gretta Monahan (Gretta Style), Carter Oosterhouse (Million Dollar Rooms, Great Christmas Light Fight), Tanya Holland (Brown Sugar Kitchen), Gina Yashere (Bob ♥ Abishola, The Daily Show), David Moscow (blockbuster 1988 movie Big, From Scratch), Karen Akunowicz (Fox & the Knife, Bar Volpe), Ken Casey (Dropkick Murphys), and Matt ...
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Our shows aim to cover the following subjects: Consciousness, Spiritual Awakening, Metaphysics and the nature of reality. We will be talking to various experts within these fields to help our listeners gain a broader understanding of these subjects.
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A club for creativity. We imagine a future where the vast majority of humans on Earth go to work in pursuit of freedom and fulfillment, not profit and status. As a collective, we take on any project that helps make this a reality. We are artists, architects, doctors, engineers, lawyers, and designers from all corners of the planet. Our unique network gives us the ability to use unorthodox design methods to realize innovative solutions to complex problems. This podcast documents insightful di ...
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Agents view agent-assist technology as more important than a competitive salary - Interview with Gopi Polavarapu at Kore.ai
55:24
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Today’s interview is with Gopi Polavarapu, Chief Solutions Officer at Kore.ai, a market leader in Conversational AI platform space. Gopi joins me today to talk about two reports that they recently published ( the Agent Experience (AX) Benchmark Report 2024 and the Customer Experience (CX) Benchmark Report 2024), why a bot must emulate a company’s b…
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S3E3: Early Collaboration with AGV Suppliers in Architectural Design
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Send us a Text Message. In this episode, we explore the integration of AGV (Automated Guided Vehicle) technology in architectural design with expert Brandon Langdon. Learn about the benefits of AGVs in enhancing efficiency, safety, and flexibility in built environments. Discover the importance of early collaboration with AGV suppliers, key architec…
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The Brand Connectome™ and why we are doing marketing all wrong - Interview with Leslie Zane
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Today’s interview is with Leslie Zane, who is the Founder and CEO of Triggers, a brand consulting firm, and an authority on harnessing the instinctive mind to accelerate brand and business growth. Leslie joins me today to talk about her new book, THE POWER OF INSTINCT: The New Rules of Persuasion in Business and Life, why she thinks we have entered…
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Michael Alcee, PhD, is a clinical psychologist in Tarrytown, NY, and is a Mental Health Educator at the Manhattan School of Music. In his first book,Therapeutic Improvisation: How to Stop Winging It and Own It as a Therapist, Michael demonstrated how all clinicians are artists, reading the changes like well-versed jazz musicians, finding the poetic…
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Patient Voices Leading the Way in Healthcare
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43:59
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This episode features Greg Kotzbauer, co-founder of the About Me Institute, who shares his path from healthcare tech to championing value-based care at Dartmouth Institute for Health Policy and Clinical Practice. Discover how his efforts are steering organizations away from fee-for-service models towards systems that prioritize patient well-being a…
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Podcast: Task decomposition and complex tree diagrams
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This tutorial will help you understand task decomposition by guiding you through the process of creating a complex tree diagram that's too sophisticated for an AI tool to create at once. Whether you're creating tree diagrams or not, it doesn't matter. This is just an example of how to break down complex information into smaller chunks and pass it i…
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Podcast: Using long-token contexts to quality check an entire API doc set
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One of the advantages of recent Gen AI updates is the massive token input context. When you can pass in an entire set of documentation as an input, you have a much stronger possibility for powerful prompts. In this tutorial, I share some quality-control prompts you can use that deal with entire doc sets as inputs, as well as explain some of the cha…
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Podcast: Using file diffs for better release notes in reference docs
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You can use AI prompts when creating release notes for APIs by leveraging file diffs from regenerated reference documentation. The file diffs from version control tools provide a reliable, precise information source about what's changed in the release.By Tom Johnson
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Podcast: Populating documentation templates using AI
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In this tutorial, you'll learn how to use AI to populate documentation templates with the source material you've gathered. For example, API overviews often follow a highly structured template. This technique can be a quick way to get an initial draft of documentation, which you can then edit and review with SMEs.…
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Podcast: Gathering source material for context input
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One of the most successful strategies for using AI is to pass in an abundance of source material that can augument and inform the AI's responses. In this tutorial, I cover strategies for gathering this material, including what types of documents to look for, optimal ordering, pitfalls to look out for such as outdated or slanted information, and mor…
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Podcast: Creating high-fidelity, thematically organized notes from engineering meetings using AI
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For AI tools to generate accurate information for documentation you're writing, you need to pass in source material. This usually means meeting with engineers and product managers to gather information about the product. In this tutorial, I share prompts for turning those meeting transcriptions into organized, readable meeting summaries. These clea…
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The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot
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Today’s interview is with Daphne Costa Lopes, Global Director of Customer Success at HubSpot. Daphne joins me today to talk about customer success, why the customer isn’t always right, how siloed systems inhibit the delivery of tailored experiences, and what brands should be doing more of to drive customer-led growth. This interview follows on from…
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S3E2: Revolutionizing Solar Manufacturing with AGVs
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Send us a Text Message. Join hosts Angela and Glenn in this exciting episode of Atomate This Podcast as they explore how Automated Guided Vehicles (AGVs) are transforming the solar manufacturing industry. Dive deep into the fascinating world of AGVs and discover their impact on material handling, precision, safety, scalability, energy efficiency, c…
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What is Community Led Housing? Ft. Levent Kerimol
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Dive deep into the innovative world of community-led housing with Levent Kerimol, Director of Community Led Housing London, as he unfolds the layers of collaborative design and development in the urban fabric. Discover how grassroots efforts can shape the cities of tomorrow and what this means for architecture and housing sustainability. Join us fo…
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There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa
26:07
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Today’s interview is with Cale Urwin, Director, Data, Digital & Marketing Health Services at Bupa. I caught up with Cale recently at PegaWorld in Las Vegas to talk about what stood for him at the event and how Bupa has evolved its customer engagement story and Customer Decision Hub capabilities in Australia from outbound to digital management and s…
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Changing Careers from Architecture to Development, ft. Dolunay Dogahan
55:59
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Dive into Dolunay Dogahan's career shift from architecture to project manager, where she now orchestrates the development of London’s prime real estate at CO—RE. Discover what made Dolunay decide to switch careers to working client-side, what that journey entailed as well as learn more about what the Project Manager role entails working on a large …
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S3E1: Overcoming Hesitations: Implementing AGV Systems in 3PL
12:11
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Send us a Text Message. In this episode of "Automate This Podcast”, Logistics Leaders: The Future of 3PL," host Angela Weiser and logistics technology expert Rashan Braswell discuss the hesitations 3PL providers have about adopting Automated Guided Vehicles (AGVs). They cover: High initial investment and ROI. Integration with existing systems. Mini…
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The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow
45:06
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Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming ou…
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Blending Architecture, Design and Education for MAXIMUM IMPACT, ft. Kevin Haley
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49:09
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Step inside the studio and classroom with Kevin Haley, a designer and educator who bridges practical architecture with academic inquiry. At Kevin Haley Studio and Aberrant Architecture, he designs spaces that resonate deeply with community values and cultural narratives, while his role at the Royal College of Art involves mentoring emerging talents…
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Canadian (Nova Scotia) Psychiatrist Dr. Patricia Celan’s personality type is INFJ-T (Advocate). When she's not working on improving the mental health of her patients or advocating for human and non-human victims of abuse, Patricia enjoys creative writing, photography, film, travel, music, singing, dancing, yoga, and spending time with her cats, fri…
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Regenerative Designs, Real Impact: Career Insights from Russ Edwards, Architect turned Developer
38:38
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Dive deep with us as we chat with Russ Edwards, the visionary Project Director behind Latimer's Tendring Colchester Borders Garden Community Project at Clarion Housing Group, and learn how an architect's journey into development is shaping the future of housing. With a 25-year career that morphs from crafting award-winning designs to directing larg…
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We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega
27:24
27:24
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Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the ent…
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Can an Architect Became an Award-Winning Developer? Ft. Marc Turnier at Arcvelop
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Today, Marc Turnier of Arcvelop joins us to unpack the journey from architect to developer. At the heart of Arcvelop’s philosophy is a commitment to infusing every project with innovation, luxury, and a deep respect for craftsmanship. With a portfolio that boasts over £200 million in development value, Marc shares the secrets behind Arcvelop's succ…
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Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish
30:41
30:41
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Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish. I met both of them when I attended Qualtrics’ X4 Summit in Salt Lake City last month and talked to them about their Qualtrics journey, what they…
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How to Win Projects in the Public Sector, ft. Be First London
59:05
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Dive deep with us as Jacob Willson and Amandeep Kalra from Be First open up about the transformative power of architecture and urban design in Barking and Dagenham. Their mission? To collaborate with communities in creating thriving, sustainable neighborhoods through top-notch housing, energy efficiency, and public spaces everyone can take pride in…
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How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever
40:25
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Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at Adobe’s Global Summit in Las Vegas back in late March. We talked about how they got 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform that Prashaant and his…
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Lisa Marchiano, LCSW, is a Jungian analyst, author, and podcaster. She is the cohost of the popular depth psychology podcast This Jungian Life. She is on the faculty of the C. G. Jung Institute of Philadelphia, and she lectures and teaches widely. Lisa is the author of Motherhood: Facing and Finding Yourself published by Sounds True in 2021. She li…
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From Vice to Nice: Running an Architecture Practice in Miami
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Join us as we sit down with Matias Daroch MIK Architecture to peel back the layers of this Miami-based firm's unique collaborative environment where design, construction, and real estate development unfolds under one roof. From the ins and outs of office culture to the nuts and bolts of their typical projects, get ready for an insider's perspective…
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Alexey Tolchinsky, Psy.D. is a clinical psychologist in private practice in Maryland. He specializes in trauma work and anxiety disorders. He works in psychotherapy with neurodiverse patients, including individuals with Asperger’s disorder, dyslexia, and other conditions. A part of his practice includes working with immigrants struggling with adapt…
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Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft
44:43
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Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft. Jeff joins me today to talk about Co-Pilot for Service, the impact it is having on the agent experience and also customer/business outcomes, their experience trialling it extensively with their own customer service engineers, how their early adopter clients …
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From Concept to Sensation: Crafting the Future of Experiential Hospitality
48:23
48:23
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Join us for a conversation with Ana Moisin from Anamo Design Studio, who shares insights on the evolving landscape of hospitality design. We will be exploring the importance of creating spaces that not only look beautiful but also engage and connect with guests on a personal level. Ana may also offer a glimpse into the future of Anamo Design Studio…
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[Podcast] Uncovering and communicating the value of your tech comm teams' work, with Keren Brown
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In this podcast episode, I talk with Keren Brown, VP of Marketing and Value at Zoomin Software, about strategies for technical writers to demonstrate their value within their organizations, especially in light of recent layoffs in the tech industry. We discuss aligning documentation work with high-priority initiatives, quantifying the impact of tec…
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Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB
21:04
21:04
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Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las Vegas after she spoke on the Main Stage. Emma and I talk about the importance of your personal brand in marketing and CX leadership, the pink elephant in the room, what personalisation means for …
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Inside Innovation: BDP's Justin Parsons Talks Transformative Design
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Dive into the world of architecture at BDP with Justin Parsons, the creative force behind some of the most innovative retail and residential spaces across the globe. With a hand in shaping the future of cities from London to Beijing and a keen eye on nurturing the next generation of designers, Justin's journey is a testament to the impact of though…
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Professor Brett Kahr has worked in the mental health profession for well over forty years.He is Senior Fellow at the Tavistock Institute of Medical Psychology in London and, also, Visiting Professor of Psychoanalysis and Mental Health at Regent’s University London.Kahr is the Chair of the Scholars Committee of the British Psychoanalytic Council, an…
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Oliver Lowrie’s Top 10 LESSONS LEARNED made while setting up an Architecture Practice
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Today we are going to dive deep with Oliver Lowrie, the straight-shooting co-founder of Ackroyd Lowrie, as he lays bare the top 10 lessons learned while setting up their architecture practice. It's not all smooth sailing in the world of architecture, and Oliver is here to prove just that. From underestimated challenges to lessons learned the hard w…
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Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart
42:07
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Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the retail space, why and how they are reaching into the physical retail domain, what they are up to, the benefits for both the customer and business and a look into the future of retail. This interview follo…
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Building Your Personal Brand: Mastering LinkedIn for Architecture Professionals
1:02:31
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What on earth does "Personal Branding" even mean? Ever wondered why personal branding is a game-changer or what the fallout could be if you neglect it? We've got you covered. Tonight we are joined by Beatrice Ronchetti to deep into the world of personal branding, especially tailored for those in the Architecture Industry. In a world where LinkedIn …
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Paul Francis studied philosophy and social anthropology at university, primarily studying tribal (animist) cultures. After graduating in 1979, he variously worked in a hospital teaching sign language, a pre-school nursery, and in an anarchist bookshop. In his spare time, he immersed himself in his real passions, exploring psychotherapy and various …
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If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics
22:04
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Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt Lake City. We talked about Qualtrics’ vision, the highlights from the event, the XM Operating system, Qualtrics AI and the hundred different AI models that they have built, how they are e…
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Sustainable Futures with James Rixon: Retrofit Architecture
42:52
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Join us as we sit down with James Rixon from Rixon Architecture. James will dive into the essence of sustainable design, the firm's commitment to the RIBA 2030 Climate Challenge, and the innovative Cambridge Retrofit Hub. Discover how Rixon Architecture is shaping the future with a focus on longevity, sustainability, and retrofitting for a carbon-n…
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#901 Psychologist David StonePhD and psychiatrist Dr. Matt Keene MD on the psychological value of playing board games
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BiosMatthew S. Keene, MD (Director)Dr. Keene is a physician, entrepreneur, and business leader. Dr. Keene attended Georgetown University School of Medicine on a full military scholarship and graduated with multiple honors. He received his residency training at the prestigious Cleveland Clinic Foundation. Upon completing his residency, Dr. Keene ser…
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Creating Structure Podcast # 49: Lisa Lococo Smith, Kawneer Collaborative | Sales, North Eastern US & Canada
1:07:41
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Welcome to Creating Structure Podcast # 49 with Lisa Lococo Smith of the Kawneer Collaborative. Lisa has an interesting path to the curtain wall industry, but always her work has centered around the people part of business; marketing, hospitality, sales, business development. Always positive, Lisa "chooses joy," and "choose happiness." You'll feel …
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The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
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Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!), what he’s most looking forward to at the …
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ABOUT THE AUTHOR:LORETTA NAPOLEONI A Fulbright scholar at Johns Hopkins University and the London School of Economics, in the early 1980s she began her professional career as an economist in Hungary, Russia and the city of London. In the mid-90s, when she was one of the people chosen by the Red Brigades to relate their story, she began analyzing te…
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Inspiring Sustainable Ways of Life, ft. Michael Woodford at White Arkitekter
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This week on our live podcast, we're diving deep into the heart of sustainable design with none other than Michael Woodford from White Arkitekter's London office. Michael, with his vast experience and innovative projects at White Arkitekter will share insights on integrating green principles into urban spaces, buildings, and beyond. Grab your favou…
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In which, it all comes to a satisfying end--Featuring: A voice from the future, sunrises, conferences, and Rooibos, yet again. The end credits music was, as all of our music is, composed by Nick Federinko. The omission of this fact from the end credits is entirely Victoria's fault, but this one especially deserves a shoutout. Transcript here. Conte…
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BioWill Van Derveer, MD is co-founder of the Integrative Psychiatry Institute, which offers comprehensive training for mental health professionals in psychedelic-assisted psychotherapy and other continuing education programs. He is medical director of Integrative Psychiatry Center of Boulder, CO, providing integrative psychiatry for a broad range o…
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Elevating Designs & Empowering Architects with Technical Guidance, ft. Dieter Bentley-Gockmann at EPR Architects
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Today we will be speaking with Dieter Bentley-Gockmann, the mastermind director at EPR Architects, who steers the ship of technical services with unmatched expertise and insight. Dieter isn't just about making buildings stand up; he's about pushing the boundaries of what architecture can achieve in terms of sustainability, safety, and ethical pract…
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Episode 500: Some reflections on the last 13 years
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In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…
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