Step into the Conflab with us, Bob & Jeremy, lifelong friends since our days at drama school in 1991. With over two decades of experience running a successful sales and management training business together, we bring a wealth of insights and anecdotes to the table. Launched during the lockdown of June 2021, Bob & Jeremy’s Conflab gives you fresh perspectives on business, life, and everything in between. Join us as we share stories and observations from our extensive travels, training, and co ...
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Join your hosts Bob Morrell and Jeremy Blake as they draw from over 20 years of global sales training and coaching experience to bring the world of sales conversations to life with insightful and related stories. Companies will often question investment in skills training for varied and fascinating reasons. Bob and Jeremy will show you how, so often, the answer is: sales training. They'll tackle questions such as: How many organisations need sales training? What does this investment give the ...
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Welcome to Contact Centre Focus, your go-to podcast for industry insights and expert advice tailored specifically for advisors, agents, salespeople, team leaders, managers, and directors of contact centres. Join your hosts, Bob Morrell & Jeremy Blake, renowned sales trainers and executive coaches from Reality Training, as they share their wealth of knowledge from training thousands of people in contact centres worldwide. Our mission? To empower you and your team, ensuring that your contact c ...
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What’s Up, Interpreters? A Podcast from the National Association for Interpretation
National Association for Interpretation
Twice a month, the National Association for Interpretation (NAI) brings you conversations with innovators, leaders, movers, and shakers in the field of heritage interpretation.
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Welcome to "BOXING BROS" Where we give our unbiased opinion on the greatest sport ever... Boxing!!!
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Theodore “Ted” Johnson, Community Engagement Specialist at Timucuan Ecological and Historic Preserve
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This week, we are excited to welcome Theodore 'Ted' Johnson, the Community Engagement Specialist at Timucuan Ecological and Historic Preserve and Fort Caroline National Memorial. Ted shares insights into the challenges of interpreting a site rich in both history and nature, highlighting the diverse voices that contribute their stories and the cruci…
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Devin Haney Punches a Ryan Garcia fan, Turki wants a Haney-Garcia rematch, Eddie Hearn and Frank Warren 5v5 rematch, Anthony Joshua recalls sparring Tyson Fury, Michael Hunter says he would stop Bakole ...
1:01:47
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Was Bohachuk robbed, Oritz Says he wants Spence or Fundora, Turki & Canelo take jabs at each other, Turki refuses to work with Tim Tszyu, TC mocks Eddie Hearn, Usyk picks AJ to beat DDD, Bakole gets hero ...
2:06:12
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Toby Bloom, the National Program Manager for Travel, Tourism, and Interpretation at the USDA Forest Service
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This week's podcast features Toby Bloom, the National Program Manager for Travel, Tourism, and Interpretation at the USDA Forest Service. Toby shares her journey into this role, the significance of interpretation within a federal agency, and her collaborative efforts with international sites. NAI’s Paul Caputo and Song Stott join the conversation.…
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Crawford beats Madrimov, Should Crawford fight Canelo, Did Rayo do enough to take the title from Cruz, Did Miller deserve the decision over Ruiz, Bakole puts Big Baby to sleep, Is Morrell a serious threat ...
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Del Boy Upsets Joyce, Is Joyce Finished, Usyk Says Fury Was His Toughest fight, Usyk Gets Standing O at the O2, Shields 2nd Rd KO, Who Is The GWOAT, Did Shakur Ask For 30 Mil, What Advantages Does DDD ...
2:45:58
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Katie Shea, Member of the Citizen Potawatomi Nation & NAI Board
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Katie Shea, Member of the Citizen Potawatomi Nation & NAI Board, is steadfast in her commitment to educating about the cultural and political sovereignty of Indigenous peoples. Katie’s passion for elevating voices through connection and community quickly revealed to her that promoting cultural understanding can be impactful through the art of inter…
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Networking Do’s & Don’ts: Mastering Networking Opportunities
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Send us a Text Message. Have you ever wondered what it takes to make a lasting impression at a networking event? This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgme…
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Jake Challenges Alex Pereira, Serrano-Taylor rematch, Is Loma a ducking Tank, Froch settles feud with AJ, Is "DDD" Do Drugs Discreetly being tested, Joyce-Chisora
1:34:05
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Should Crawford be worried about Jaron Ennis, Does Hearn really believe Madrimov will beat Crawford, Shakur earns the name Twitterson, Ryan Garcia's Ex says he's on Shrooms, Are Joshua's best days behind ...
1:35:54
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NAI Conference Preview: "Navigating Changing Tides" in St. Augustine
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Registration is open for the NAI Conference, December 3–6, St. Augustine, Florida! Join the NAI Conference Committee for this preview of NAI 2024. Amanda Thompson, Conference Chair Marthalynne Allen, Program Chair Jennifer Chapman, Community Outreach Chair Alaina Allen, Volunteer Chair Caroline Lochner, Local Arrangements/Field Trip Chair Learn mor…
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Is Shakur Stevenson boring or unfairly criticized, Loma is willing to step aside so Tank can fight Shakur, Boxing Community takes to Twitter to report O'Shaquie Foster got robbed, Has Tyson Fury lost his ...
1:57:53
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Should Estrada activate rematch clause, Is Inoue vs Bam a fantasy fight or inevitable, Bob Arum not happy with Teofimo's performance against Claggett, Teo Calls out Pitbull Cruz, Anthony Joshua questions ...
2:11:35
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Marc Stern and Bob Powell: The Importance of Interpretation Research
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Marc Stern and Bob Powell have served as the editors of NAI's Journal of Interpretation Research for more than half a decade. In this episode, they discuss the value of research within the profession, and their own work as researchers. Marc J. Stern, PhD, is aprofessor in the Department of Forest Resources and Environmental Conservationat Virginia …
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NYSAC gives Haney his 0 back but do you see him as undefeated, Was Eddie Hearn wrong from not bidding on Haney-Martin, Haney Plans to Sue Ryan Garcia after failed purse bid, Fury says the Usyk fight was ...
1:42:19
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Tank KO's Lil Buddy Frank, Liam Paro Upsets Subriel Matias, Eddie Hearn Homecoming Fights, David Benavidez Subpar Performance, Upsets at 140, Caleb Plant Throws Drink at Ryan, Anthony Joshua Named #1 Contender ...
1:44:18
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Nadina Galle, Ecological Engineer, National Geographic Explorer & Author of "The Nature of Our Cities"
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In this episode, we welcome Nadina Galle, Ecological Engineer, National Geographic Explorer & Author of "The Nature of Our Cities." Nadina shares her insights on urban ecology, discussing how environmental data and natural behaviors can bridge the gap between technology and nature, emphasizing the role interpretation can play in this process. She j…
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Will Tank KO Frank, Can Subriel Stop Paro, Telli Swift Gets TRO On Wilder, AJ To Fight DDD, Will Inoue Fight Shu Shu, Benavidez at 175, Manny Pacquiao coming back for Mario Berrios, Ryan Garcia Arrested ...
2:11:49
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‘Obviously, Pal': Stop the Irritators - Watch What You Say, When You’re Selling!
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Send us a Text Message. We all have irritators – things we say without realising. You may know what you’re talking about but you’re not thinking about how you come across, and as such you will pepper your discussion with verbal habits that are really annoying. ‘Obviously’ is the most common, followed by ‘basically’. How patronising when you think a…
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5vs5 Reactions, Zhang bangs Wilder, Should Wilder retire, Dubois stops Hrgovic, Who Should AJ fight next,Did Ball do enough to take Ford's title, Bivol gets a KO, Tyson-Paul postponed, Bill Haney takes ...
2:00:34
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Liz Morrell is the Strategic Planning & Historic, Cultural, and Community Resources Manager for the Parks and Recreation Department in Mecklenburg County, North Carolina. She discusses the process of restoring Latta Place and highlights the involvement of community partners. Latta Place is reimagining its operations and interpretive experiences to …
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Election Special: Why Does Public Speaking Matter? How Do You Engage & Influence Your Audience?
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Send us a Text Message. Elections are great ways to learn about the best public speaking. Rishi Sunak, Keir Starmer, and Nigel Farage, as well as a huge number of supporting cast members will be trying their best to influence us over the next few weeks and any of us can study how good they really are. We all need, sometimes to elevate our voices an…
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5v5 Edition| Catterall Gets Revenge On Josh Taylor, Bob Arum Bashes The BBBofC, Usyk's Best win, Is Devin Haney Still Undefeated?, Wilder vs Zhang, Dubois vs Hrgovic
1:44:02
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Usyk Dethrones Fury, Did Usyk Use An Inhaler To Beat Fury, Who Did Better Against Usyk, Tyson Fury or Anthony Joshua, Usyk-Fury Rematch, Josh Taylor-Jack Catterall Predictions, & More!
1:51:50
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Colby Brokvist, Expedition Leader & Author
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Colby Brokvist is an adventure guide, author, and trainer of interpretive guides around the world. Colby published a book on adventure guiding, The Professional Guide's Handbook, which includes a chapter summarizing thematic interpretation principles for guides. Colby joins Song Stott and Paul Caputo to discuss adventure guiding and interpretation.…
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Senior Management Development - What Are Your Options?
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Send us a Text Message. Senior Managers have an important question to answer – what development is going to make them better at what they do? Or do they need any at all? Unlock the full potential of senior leadership with expert insights from Bob & Jeremy, executive coaches who bring to life the varied activities that are available. This episode pr…
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Wiil Usyk Become A GOAT, Is Fury Overrated, Loma For Undisputed, Bill Haney Breaks Silence On Ryan's Positive Test
38:39
38:39
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Send us a Text Message. Gee Forever! It's the Boxing Bros!!!By Boxing Bros
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Send us a Text Message. This is the most underused question in sales. Unlock the secret to improving your sales with the subtle, yet impactful, 'power of choice' strategy. Join Bob Morrell and Jeremy Blake as they reveal how offering options can shift the customer's mindset from a passive observer to an active decision-maker. Ever been trapped by t…
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Canelo Schools Munguia, R.Garcia Positive Test, Haney Avoids Rematch, Tank or Frank, & More
1:45:54
1:45:54
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Send us a Text Message. We're Back! Gee Forever!!! #canelo #saulalvarez #devinhaney #ryangarcia #gervontadavis #frankmartin #tank #arturbeterbiev #dmitrybivolBy Boxing Bros
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The "Interpreting Environmental Justice" online conference is back for a second year! This episode of "What's Up Interpreters?" features leaders from the two NAI sections that are putting on this event: Caroline Lochner of the NAI Sustainability Section and Richard Munoz of the NAI Justice, Equity, Diversity, Accessibility, and Inclusion Section. C…
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Send us a Text Message. In this new podcast, The Reality is Sales Training, Bob Morrell & Jeremy Blake, with over 20 years of experience behind them, dissect the worldwide sales conversation. They offer you the wit and wisdom to craft compelling narratives and new sales approaches that captivate any prospective customers. In this first episode, dis…
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Send us a Text Message. Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre ag…
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Tipping, Service Charges, Brand Charges… What is happening with this ‘grey area’?
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Send us a Text Message. Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip - or if at all? That's the exact conundrum we unpack in today's lively podcast, where we navigate the new Employment Allocation of Tips Act 2023, set to revolutionise UK's service industry. Join us as we delve into the principles of fairnes…
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James is a Conservation Interpreter at the Dallas Zoo and a Senior Guest Experience Associate at the Children's Aquarium Dallas. He has been working as an interpreter for over 7 years, yet his connection with interpretation extends far beyond that, spurred by his deep appreciation for communication and human bonds. His travels commenced in late 202…
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Empowering Your Teams – Free Up Time & Focus on Valuable Work
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Send us a Text Message. Are you constantly the go-to problem solver in your contact centre? It's time to break free from the chains of reactive problem-solving, and our latest episode is your key to unlocking a more proactive team. We delve into the persistent cycle of team leaders being side-tracked by their team's issues, a pattern that not only …
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B2B Buying & Selling in a Hybrid Work World
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Send us a Text Message. How do you get through to a company's decision-maker? You’re not alone, this episode is a must-listen for anyone in the B2B space. We kick things off with a hilarious skit that hits close to home, capturing the all-too-familiar frustration of reaching out to remote-based workers. Then, we break down the hard truths of the in…
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Art of Access, Heather Pressman and Danielle Schulz
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Heather Pressman and Danielle Schulz discuss their book Art of Access with NAI's Paul Caputo and Heather Manier this week. Heather Pressman has worked in museum education, development, and communications. She is a founding member of the organizing committee for the Art of Access Alliance in Denver, a consortium working to make Denver’s arts and cul…
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This week on the podcast, we're celebrating baseball season! Guest Jef Lambdin created the mascot Wool E. Bull for the iconic minor league baseball team the Durham Bulls, made famous in the movie Bull Durham. On this episode, Jef joins hosts Song Stott and Paul Caputo to discuss the challenges and opportunities he faced communicating with audiences…
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Send us a Text Message. How often do you have to ask a manager for permission to use an offer? In your call centre how often does it happen? Well, strap in because we're dissecting that dance of discounts and it's quite the cha-cha of consumer psychology and strategic pricing! In this podcast we role play how these sound to customers – and work out…
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Selling More: Is It Down to Behavioural Science or Just BS?
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45:17
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Send us a Text Message. What makes a sales strategy irresistible? This episode promises to change your approach to sales and sales training through the lens of behavioural science. We kick things off by discussing how societal trends, can signal shifts in consumer behaviour — a key factor in shaping effective sales tactics. We sight insights from b…
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Lawana Holland-Moore, African American Cultural Heritage Action Fund
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Lawana Holland-Moore is the Director of Fellowships and Interpretive Strategies at the African American Cultural Heritage Action Fund, National Trust for Historic Preservation. In this week's episode, she discusses the importance of the sites AACHF funds, big or small, and how they preserve stories throughout history. She is joined by NAI's Heather…
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Customer Service in the UK – In 2024 How Are We Really Being Served?
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Send us a Text Message. In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and p…
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Checking With Your Manager – It’s Time to Stop!
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8:19
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Send us a Text Message. Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"? This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlen…
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Liz Moore is the founder of Planning School, which provides education and training in contemporary strategic planning and change leadership, including courses designed for interpretive programs. She joins NAI's Paul Caputo and Song Stott on this episode.By National Association for Interpretation
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Episode 200: WBC orders Benavidez to fight Canelo, Keyshawn put hands on Teofimo Sr, Matias didn't sign with Top Rank because no Teo guarantee, Thurman's chances of beating Tszyu, Berlanga a potential ...
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Did Ortiz Out Box or Run From Teofimo? The Challenger Must "TAKE" The Title From The Champ! Does Ortiz Deserve A Rematch? Team Haney vs Garcia altercation, Tank offered $15M to fight Benn, Matias fights ...
2:30:37
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Sales Targets (& How They Work Against You)
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Send us a Text Message. Do sales targets work? In this episode we study sales targets and expose their problems. Unpack the dilemma of arbitrary figures with us, as we get into the reasons of how these numbers can warp sales strategies, leading to short-term wins but potentially jeopardise your company's future. And if you think corporate life can'…
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Mynesha Spencer worked in the National Park Service for 13 years and was a panelist on the "From Barriers to Bridges" keynote panel at the NAI National Conference in Little Rock, Arkansas. Mynesha is the Founder, CEO and Principal Inclusion Strategist at All of Us Together Co., a human relations firm that specializes in diversity, equity and inclus…
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Voice Tips for Contact Centres Part 2: Five More Key Tips!
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Send us a Text Message. If you have heard part one of this series you will know all about active listening, and utilising the best tone for your customers. Already you will be ahead of people who haven’t learnt these key skills – and here are 5 more! This jam-packed episode of Contact Centre Focus is all about amplifying your vocal prowess in ways …
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Haney clowns Conor Benn, Buatsi earns title shot, Ben Whittaker's showboating, Fury staged injury? Fury checks Kilmas, Rolly ignores Matias, Thurman's Mexican comments, Shakur Snore retires, Teofimo vs ...
2:18:10
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