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Behind the Review

Entrepreneur Media, Inc.

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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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In modern business, success is measured by growth. But how should businesses enable themselves to efficiently grow? There are so many answers to that question that it can make you feel crazy! The Growth Enablement Madness Podcast, hosted by BrainSell Founder Jim Ward, offers a go-to source for growth enablement strategies, stories, and technologies.
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Join WillowTree’s Billie Loewen for a deep dive into growth marketing. In each episode, Billie discusses the latest news and topics in lifecycle marketing, chatting with a wide array of guests, including WillowTree colleagues, client-partners, and industry thought leaders. Let's grow!
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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This podcast will help you grow your B2B company, quarter over quarter, and year over year. In each episode, you'll get strategies, frameworks, and insights that help you drive predictable, consistent growth, and improve your GTM strategy. Seasoned B2B leaders share how they use data, forecast growth, set & hit goals, grow revenue, and more. The best B2B companies use a combination of data, experience, and gut to grow. This show will help you do the same.
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The Growth Workshop Podcast

Southwestern Family of Podcasts

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Jonny Adams & Matt Best will share their 30+ years experience on what growth & revenue acceleration looks like in modern business. With episodes featuring industry leaders, you can hear aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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In Growth We Trust is a growth marketing podcast hosted by Yoann Pavy and Jake Mayell. Weekly guest interviews, plus shorter deep-dive episodes about online distribution, viral loops, network effects, content, and startup growth. Jake & Yoann started working together 10+ years ago doing Facebook Ads at first. Now they’re doing a podcast together. They love startups, growth, and marketing, so why not? Available everywhere, even on YouTube, like/comment/subscribe 🎧
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to Growth Vertical the place where people leading their careers, entrepreneurial goals or running businesses can come to learn strategies and tactics in digital marketing, advertising and personal development. I'm Neil Patel and I'll be sharing insights, experiences and stories to help others step outside their comfort zones to reach the next vertical point in their journey and find ways to growth hack themselves, their careers or their businesses in the most effective ways.
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We chat with B2B founders, CMOs, marketing & sales leaders about their successes, failures, what is working for them today in the B2B marketing world and everything in between. In each episode we dive deep into B2B topics including account-based marketing (ABM), demand generation, lead nurturing, sales and marketing alignment, automation, content marketing, marketing leadership and many more! Hosted by Shahin Hoda Produced by Shahin Hoda, Alexander Hipwell & Allysa Maywald from xGrowth.
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Chad Peterman, host of Can't Stop the Growth, is driven by a personal mission to provide a platform for others to grow and thrive. CSTG offers reassurance, inspiration, and the recognition that making mistakes and facing setbacks are natural parts of the journey. Through his own thought leadership and engaging discussions with leaders, join Chad as he highlights the importance of personal development, pursuing greatness, and always chasing your potential.
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Profit Cash Growth

Finance Director Claire & Simon

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For Business Owners: This is the podcast for 6 & 7 figure business owners who are looking to grow a financially successful business. Claire Hancott is a Finance Director, Chartered Accountant and Entrepreneur and every week we explore guidance and frameworks designed to help you increase your profits, improve your cash flow and grow your business.
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CXChronicles Podcast

Adrian Brady-Cesana

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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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CHURN FM

Andrew Michael

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!

Real English Conversations: Amy Whitney & Curtis Davies - English Podcast

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Welcome to the Real English Conversations podcast, your ultimate destination for immersive English learning! If you're eager to elevate your English proficiency beyond the basics, you've landed in the perfect spot. Our mission is to empower you to master listening, speaking, and comprehending English in real-world scenarios, regardless of your location. From casual discussions to professional dialogues, we cover a wide spectrum of topics, ensuring you're prepared for any context. Learning wi ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The Bold Calling podcast tackles the biggest sales challenges through conversations with the industry's most forward-thinking minds. From pipeline growth to AI, customer acquisition cost, to ever-evolving competitive landscapes, we're tackling the question: What keeps you up at night?
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Product, brand, customers, employees. What is the right growth for your company? Join the Fuel Growth Podcast as we interview CEOs, CMOs, entrepreneurs, and seasoned executives to explore what it takes to propel your business into growth .
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The Growth Pod is a business and marketing podcast packed with actionable step-by-step tips to help entrepreneurs build successful businesses without hustle culture, burnout, or Venture Capital. In each episode, your host, Angela Frank delves into the art of building wildly successful and profitable businesses with a focus on authenticity and balance. Whether you dream of creating your own path, have a thriving side hustle, or are growing your empire, this show is your ultimate guide to grow ...
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Open Source Growth is the ultimate resource for entrepreneurs, marketers, and business leaders in the software as a service industry. Hosted by Dean Denny from Owendenny Digital, we provide listeners with the insights, strategies, and tactics to grow and scale their SaaS businesses. From developing effective marketing campaigns to optimizing customer acquisition and retention, this podcast covers a range of topics that are critical to the success of any SaaS business. Open Source Growth Podc ...
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The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Want a business that fills your soul AND your bank account? Retail Strategist Salena Knight, shares information, inspiration and interviews with business leaders, to help you create a more profitable, sustainable and dynamic retail or eCommerce business.
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In the Pit shares what founders and marketers are seeing from the front lines. Join host Cody Schneider for personal brain dumps and conversations with business leaders to learn the strategies and tactics being used to acquire first customers, scale growth, and build thoroughbred marketing organizations. Listen down. Level up.
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Presenting an insight-drivendigital marketing to up your skills. Join us as we delve into the success stories of marketing leaders who made it big in the field of Digital Growth, SEO, Content Marketing, Business Development, Analytics, Research, Paid Ads, Social media marketing, lead generation and many more. Join host, Kaushal Thakkar (Founder - Infidigit) as he interviews marketing leaders and uncovers the tried and tested strategies that have played a pivotal role in the growth of a busin ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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I explore GROWTH. Personal growth and development and business growth. I'll be documenting the journey of both what it takes to become a better human and how to grow a business that focuses on the improving the lives of others.
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CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
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Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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Business Growth Talks podcast is created and hosted by Mark Hayward. In this show we talk about how to grow a business in the Growth Stage. The growth stage is often marked by rapid developments, increased revenue, and an escalating customer base. ​ In each episode we talk to entrepreneurs and business owners who have grown businesses and we cover topics like scaling processes, market expansion, financial management, human resource and talent development, and customer retention. If you are l ...
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Each episode finds Rob Jeppsen and guest diving into the biggest question in business: How do you create predictable, repeatable, and scalable success? They discuss tactics and practices that the best sales leaders use to drive head-turning success. Rob lets you know what you can expect from each episode and gives you his promise: you'll leave each episode with new ideas to help you drive high growth with your team.
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The NTM Growth Marketing Podcast

Andrew Gottlieb, CEO/Founder of No Typical Moments

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Welcome to The NTM Growth Marketing Podcast where each week we bring to you a discussion on the latest trends in digital marketing and how you can actually implement these strategies into your organization. Whether it’s Facebook advertising, email marketing or launch strategies, we’re here to bring you actionable insights so your company can continue to advance the human-centered economy with your mission-driven company. We’re going to have executives, authors and experts share content rich ...
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Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
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Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they're being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on…
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How do you get from 6th grade science to a role leading Customer Education at Notion? It's a great story that's behind the evolution of customer education at Notion, where our guest - Zoe Ludwig - focused on bridging the gap between product adoption and user success. From emphasizing the importance of understanding the audience's needs - to codifyi…
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In this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The con…
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Welcome to the Profit Cash Growth Podcast, your go-to resource for six and seven-figure business owners looking to grow financially successful businesses. This week, we dive into some intriguing facts: Did you know James Dyson owns more UK land than the King? Discover how this fascinating tidbit ties into the latest rich list and what it means for …
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“I think the dirty secret of marketing on a lot of things is sometimes things happen behind closed doors, and people just kind of make decisions without actually talking to people.” -Adrian Speyer Adrian Speyer is an accomplished marketing and community leader, currently serving as the Vice-President of Marketing & Community at CLI, an education an…
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Today, we're talking early-stage customer acquisition with Greg Rollett, the Head of Brand Growth at Grommet. We talk through Greg's entrepreneurial journey, exploring his early ventures from starting a record label to his significant contributions in the digital marketing space. Greg shares his experiences and strategies around customer acquisitio…
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In this episode, Shahin chats with Gabrielle Pirzad, Director of ABM Strategy & Global Programs at Cloud Software Group. Customer engagement is a crucial part of your Account-Based Marketing strategy, allowing you to figure out what's working and what's not. This episode also covers... How to measure customer engagement in your ABM strategy How to …
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Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse pro…
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In this episode, the hosts are joined by Josh from Ballpoint, a growth marketing agency. They discuss various topics including the challenge of making people aware of a solution when they are only aware of the problem briefly, direct mail strategies, and creative approaches to paid ads. They also touch on the early days of a blood test company, Thr…
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“You’ve got to pick your customers wisely and decide what you’re good at… you just need to decide what kind of marketing company you are.” -Brigham Dickinson Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating…
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In this episode of Business Growth Talks, host Mark Hayward sits down with Sam Glasswell, the co-founder and CEO of Arbolus, an innovative expert network company. Sam shares his journey from scaling a pre-revenue startup to a billion-dollar business and discusses the founding and growth of Arbolus. He emphasizes the importance of a positive mindset…
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David Crow is the President of Axos Clearing, a full-service clearing firm focused on the success of broker-dealers and registered investment advisors. At Axos Clearing, he prioritizes understanding unique client challenges to tailor effective solutions, enabling business leaders to anticipate future challenges and opportunities. With a 25-year car…
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Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journ…
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In this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last…
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In this episode, I was lucky enough to interview Zach Rattner, CTO and Co-Founder of Yembo. Zach discusses his upbringing, including his formative years spent tinkering with computers in rural Vermont, which laid the groundwork for his future in technology. He elaborates on how Yembo, a company specializing in computer vision for property inspectio…
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We’re joined by successful entrepreneur, Thomas Coles, discussing how, and when to ask for referrals for developing your business. 82% of potential clients prefer seeking recommendations from their network over online searches. We talk psychological barriers, building trusted relationship with your network, and the impact this can have in creating …
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Thoughts on belief. Peace, Love and Having an Open Mind. It all comes down to critical and analytical thinking. Socials: * X: https://go.ggutt.com/x * Linkedin: https://go.ggutt.com/maria-linkedin * YouTube: http://go.ggutt.com/videos * TikTok: https://go.ggutt.com/tiktok This is a public episode. If you would like to discuss this with other subscr…
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Today I've got a real go-getter on the show, Rebecca from Weft and Warp Fabrics. She is no stranger to challenges - she opened her store while still teaching full-time! But with the support of her husband and some creative promotions, she's really leveling up. I was blown away when I heard about Rebecca's secret sale. She took Dionne's epic clearan…
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Leah Marcus and Yasaman Bakhtiar are the co-founders of Good Girl Snacks, a company that has made a name for itself in the snack industry with a focus on creating modern, female-oriented branding, particularly with their product "Hot Girl Pickles." Leah and Yasaman launched their brand by leveraging social media, especially TikTok, identifying a ga…
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Learn how video can make your home service business competitive. In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and c…
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In this episode of Business Growth Talks, host Mark Heyward delves into various external factors that significantly influence business growth in the UK and the US. The episode emphasizes actionable advice and real-world examples from successful entrepreneurs and business owners. Mark explores how severe weather events, such as hurricanes, blizzards…
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Tim Fisher of I.D. Sign Group -- https://www.idsg.us -- is all about innovation in team management and quality control through the groundbreaking REAP (Rework Elimination Assistance Program). Tim is a third-generation member of the family sign business. Tim shares his unique approach to incentivizing his team and ensuring high-quality outputs while…
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Episode Description Sign up for the newsletter here: https://jerred.com Time-Stamped Show Notes [00:00:30] Introduction to the topic and personal experience with chemically induced apathy. [00:01:30] The onset of unexpected emotional and motivational changes. [00:02:30] Identifying the cause: the impact of sleep aids on mental health. [00:03:30] Ho…
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Host Emily Washcovick kicks off Season 3 with a recap of her favorite themes and takeaways from the last 50 episodes. Discover insights from business owners and customers on creating exceptional experiences, the importance of engaging with Yelp, and how to leverage reviews for growth. Tune in for practical advice and inspiring stories from diverse …
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Welcome to the Profit Cash Growth Podcast, the go-to podcast for six and seven-figure business owners eager to grow a financially successful business. Hosted by a Finance Director & Chartered Accountant, Claire Hancott, this episode dives into the crucial topic of pension planning for business owners. In this episode, Claire and her co-host explore…
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How Bilt Uses 3-D Instructions to Enrich Lives “...Bilt's greatest usage by just sheer volume, happens literally on Christmas Eve and early, early in the wee hours of Christmas morning. And, you know, parents and grandparents and aunts and uncles there, you know, put the kids to bed and -okay, now let's go and assemble this in a bike and a play set…
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This special episode of the Bold Calling podcast is an audio version of Orum's new State of AI in Sales Development report. AI has become a table-stakes aspect of the sales process, as 95% of organizations use AI in sales in some capacity (Salesloft). Sellers agree that it can sharpen their focus as 78% of sales professionals agree that AI can help…
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In this episode, I was lucky enough to interview Jon Kinney, the Founder and CTO at Headway. Jon delves into his entrepreneurial roots, tracing his upbringing in Southwest Wisconsin. Growing up in a household where his mother was a graphic designer and his father was a musician, Jon was surrounded by creativity and technology. His first foray into …
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Join Amy and Curtis as they delve into the intriguing world of fortune-telling! From commonly known methods like palm reading, tarot cards, tea leaf reading, and astrology to lesser-known practices involving roosters, animal livers, and even animal poop, they explore the various ways people have tried to predict the future throughout history. Along…
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Are you overlooking your biggest accomplishments? Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week, you can avoid the pitfalls of recency bias and clearly demonstrate the value you bring to your company. Here's what you'll learn: Why we naturally un…
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Remarkable human, Guy Kawasaki, joins Shahin to tell us about his new book, Think Remarkable, and how Guy's findings can be implemented in not only marketing but in your own life too. About Guy Guy Kawasaki is the chief evangelist of Canva, author of Think Remarkable, host of the Remarkable People podcast, and adjunct professor of the University of…
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Chris Dyer is one of the world’s top experts in Modern Day Team and Culture building. For 20 years, Chris served as the co-founder and CEO of People and helped change the game in how people built elite cultures. Chris has gone on to become a three time bestselling author, Top 50 Global Thought Leader, and highly sought after keynote speaker about o…
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Today on the show we have Miruna Dragomir, CMO of Planable. In this episode, Miruna shares her experience in optimizing user acquisition for long-term retention. We discuss her transition from large corporations like Uber and Oracle to an early-stage startup, Planable, and how she built and scaled the marketing team. Miruna also delves into the int…
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It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…
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Are you looking for THE edge you need to stand out from the crowd? In this episode of The Growth Pod, Becky Warrak shares the nitty-gritty of why writing a book could be the competitive edge that you've been looking for. Specifically, Becky shares: Why writing a book can be game-changing for your marketing strategy How to make writing EASY by lever…
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This episode features an interview with Kelly Hopping, CMO at Demandbase, a go-to-market company for B2B brands. They help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam prospects. In this episode, Kelly talks about her strategy to make sales love the marketing team …
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Episode Description Sign up for the newsletter here: https://jerred.com Time-Stamped Show Notes [00:00:30] Introduction to the importance of an email marketing calendar. [00:01:30] My personal journey with email marketing and the initial challenges. [00:02:30] How the email marketing calendar transformed my business. [00:03:30] Detailed explanation…
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Rachel Franklin-Heys, Head of Client Success at Pikkal & Co, to discuss how understanding consumer psychology can change the way that companies treat their customers. Together, Lauren and Rachel talk through the power of personal branding through storytelling…
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In this episode, the hosts of "In Growth We Trust" are live at Money 20/20 in Amsterdam with Irina, the Chief Marketing Officer of an open banking platform called Volt. They discuss the significance of the event, the marketing strategies for businesses with large booths at conferences, and the measurement of marketing returns. Tune in to hear insig…
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“Things are always evolving… From the dawn of time, right? So those who don’t adapt, they get left behind.” -Claudia Buckley Claudia Buckley is the Head of Content and Marketing at GoSkills, an online educational platform on a mission to make high-quality business education accessible to small and medium-sized enterprises (SMEs). Under Claudia's st…
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In this episode, Danny Nathan shares his journey from a traditional advertising career to becoming a serial entrepreneur. Danny's story is a testament to the power of curiosity and the entrepreneurial mindset. He emphasizes how his natural inclination towards exploration and his dissatisfaction with the status quo led him to pivot from advertising …
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Justin Bolmgren is the Chief Process Maestro at William Joseph Capital Management, an SEC-registered investment advisor. In his role, Justin specializes in streamlining operations for independent financial advisors. He is a seasoned financial planning professional with over two decades of experience in the financial services industry. His expertise…
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Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today's discussion highlights why understanding the customer’s mood and managing customer emotions helps you achi…
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Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are se…
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Dive into the depths of the Customer Success career path and uncover career development insights with Christine Boermeester, Senior Director of Customer Success at Deltek, on this enlightening episode of the CSM Practice Podcast. Christine, a true mastermind in the CS domain, shares her invaluable experience with Deltek's groundbreaking approach to…
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As a retailer, I know you're feeling the pressure right now - sales are down and customers are tightening their belts. You're probably wondering how you'll survive this economic storm.. But I have good news! Your competition is cutting back... Which means YOU have the chance to acquire (poach?) more customers and market share. Want to know how? The…
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Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, …
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