Weekly audio essays from leading experts. Read by Leighton Pugh.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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Engelsberg Ideas podcasts bring together leading writers, thinkers and historians to discuss the biggest issues facing the world today. You’ll find calm conversations and thought-provoking analysis.
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Engelsberg Ideas podcasts bring together leading writers, thinkers and historians to discuss the biggest issues facing the world today. You’ll find calm conversations and thought-provoking analysis. Hosted by Adam Boulton and Mattias Hessérus.
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Josef Joffe on Germany, the engine that couldn't
23:19
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Celebrated as predestined shepherd in the glory days of Angela Merkel, Germany in the 2020s is an uncertain giant who has defied expectations, good or bad. Read by Leighton Pugh. Image: The top of the Reichstag Building. Credit: Artur Bogacki / Alamy Stock PhotoBy EI Weekly Listen
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EI Weekly Listen — Josef Joffe on Germany, the engine that couldn't
23:19
23:19
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Celebrated as predestined shepherd in the glory days of Angela Merkel, Germany in the 2020s is an uncertain giant who has defied expectations, good or bad. Read by Leighton Pugh. Image: The top of the Reichstag Building. Credit: Artur Bogacki / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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1
Josef Joffe on Germany, the engine that couldn't
23:19
23:19
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23:19
Celebrated as predestined shepherd in the glory days of Angela Merkel, Germany in the 2020s is an uncertain giant who has defied expectations, good or bad. Read by Leighton Pugh. Image: The top of the Reichstag Building. Credit: Artur Bogacki / Alamy Stock PhotoBy EI Weekly Listen
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EI Weekly Listen — Josef Joffe on Germany, the engine that couldn't
23:19
23:19
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Celebrated as predestined shepherd in the glory days of Angela Merkel, Germany in the 2020s is an uncertain giant who has defied expectations, good or bad. Read by Leighton Pugh. Image: The top of the Reichstag Building. Credit: Artur Bogacki / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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1
Women of the ancient world with Daisy Dunn
36:41
36:41
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The leading classicist Daisy Dunn joins EI's Paul Lay to discuss her new book, The Missing Thread: A New History of the Ancient World Through the Women Who Shaped It. Image: Nikolaos Gyzis, a 19th Century painter, depicts Sappho playing the lyre. Credit: Photo 12 / Alamy Stock PhotoBy EI Talks...
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EI Talks... women of the ancient world with Daisy Dunn
36:41
36:41
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The leading classicist Daisy Dunn joins EI's Paul Lay to discuss her new book, The Missing Thread: A New History of the Ancient World Through the Women Who Shaped It. Image: Nikolaos Gyzis, a 19th Century painter, depicts Sappho playing the lyre. Credit: Photo 12 / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI Talks... women of the ancient world with Daisy Dunn
36:41
36:41
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The leading classicist Daisy Dunn joins EI's Paul Lay to discuss her new book, The Missing Thread: A New History of the Ancient World Through the Women Who Shaped It. Image: Nikolaos Gyzis, a 19th Century painter, depicts Sappho playing the lyre. Credit: Photo 12 / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso
13:34
13:34
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Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are se…
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Maurizio Viroli on how we can learn from history
18:29
18:29
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We cannot afford not to rediscover the fine art, nowadays almost forgotten, of learning from history. Read by Leighton Pugh. Image: 16th Century engraving by Theodoor Galle, titled The Printing of Books. Credit: The Granger Collection / Alamy Stock PhotoBy EI Weekly Listen
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Maurizio Viroli on how we can learn from history
18:29
18:29
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We cannot afford not to rediscover the fine art, nowadays almost forgotten, of learning from history. Read by Leighton Pugh. Image: 16th Century engraving by Theodoor Galle, titled The Printing of Books. Credit: The Granger Collection / Alamy Stock PhotoBy EI Weekly Listen
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EI Weekly Listen — Maurizio Viroli on how we can learn from history
18:29
18:29
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We cannot afford not to rediscover the fine art, nowadays almost forgotten, of learning from history. Read by Leighton Pugh. Image: 16th Century engraving by Theodoor Galle, titled The Printing of Books. Credit: The Granger Collection / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI Weekly Listen — Maurizio Viroli on how we can learn from history
18:29
18:29
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We cannot afford not to rediscover the fine art, nowadays almost forgotten, of learning from history. Read by Leighton Pugh. Image: 16th Century engraving by Theodoor Galle, titled The Printing of Books. Credit: The Granger Collection / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso
17:18
17:18
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17:18
Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, …
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James Barr on George McGhee, American father to Britain’s Suez Crisis
13:19
13:19
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James Barr profiles the debonair and open-faced diplomat, George McGhee, whose shuttle diplomacy helped accelerate Britain's decline as a player in the Middle East. Read by Sebastian Brown. Image: President John F. Kennedy (left, in rocking chair) meets the newly-appointed US Ambassador to West Germany, George McGhee. Credit: Gibson Moss / Alamy St…
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EI Portraits — James Barr on George McGhee, American father to Britain’s Suez Crisis
13:19
13:19
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James Barr profiles the debonair and open-faced diplomat, George McGhee, whose shuttle diplomacy helped accelerate Britain's decline as a player in the Middle East. Read by Sebastian Brown. Image: President John F. Kennedy (left, in rocking chair) meets the newly-appointed US Ambassador to West Germany, George McGhee. Credit: Gibson Moss / Alamy St…
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EI Portraits — James Barr on George McGhee, American father to Britain’s Suez Crisis
13:19
13:19
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James Barr profiles the debonair and open-faced diplomat, George McGhee, whose shuttle diplomacy helped accelerate Britain's decline as a player in the Middle East. Read by Sebastian Brown. Image: President John F. Kennedy (left, in rocking chair) meets the newly-appointed US Ambassador to West Germany, George McGhee. Credit: Gibson Moss / Alamy St…
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How Customer Onboarding Leads To Customer Success & Retention | Richard Convery
51:42
51:42
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Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles. In this episode, Rich…
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Philip Bobbitt on the decay and renewal of the US constitutional order
34:00
34:00
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A new constitutional order is coming. Read by Leighton Pugh. Image: The Lincoln Memorial in Washington DC. Credit: Lane Erickson / Alamy Stock PhotoBy EI Weekly Listen
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Philip Bobbitt on the decay and renewal of the US constitutional order
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A new constitutional order is coming. Read by Leighton Pugh. Image: The Lincoln Memorial in Washington DC. Credit: Lane Erickson / Alamy Stock PhotoBy EI Weekly Listen
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EI Weekly Listen — Philip Bobbitt on the decay and renewal of the US constitutional order
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A new constitutional order is coming. Read by Leighton Pugh. Image: The Lincoln Memorial in Washington DC. Credit: Lane Erickson / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI Weekly Listen — Philip Bobbitt on the decay and renewal of the US constitutional order
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A new constitutional order is coming. Read by Leighton Pugh. Image: The Lincoln Memorial in Washington DC. Credit: Lane Erickson / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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The history of democracy with Erica Benner
55:43
55:43
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Erica Benner applies ancient wisdom to modern problems in her new book Adventures in Democracy: The Turbulent World of People Power. She shares her insights with EI's Deputy Editor, Alastair Benn. Image: Gathering of the Areopagus, a deliberative court that met in the open air in ancient Athens. Credit: North Wind Picture Archives / Alamy Stock Pho…
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EI Talks... the history of democracy with Erica Benner
55:43
55:43
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Erica Benner applies ancient wisdom to modern problems in her new book Adventures in Democracy: The Turbulent World of People Power. She shares her insights with EI's Deputy Editor, Alastair Benn. Image: Gathering of the Areopagus, a deliberative court that met in the open air in ancient Athens. Credit: North Wind Picture Archives / Alamy Stock Pho…
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1
EI Talks... the history of democracy with Erica Benner
55:43
55:43
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Erica Benner applies ancient wisdom to modern problems in her new book Adventures in Democracy: The Turbulent World of People Power. She shares her insights with EI's Deputy Editor, Alastair Benn. Image: Gathering of the Areopagus, a deliberative court that met in the open air in ancient Athens. Credit: North Wind Picture Archives / Alamy Stock Pho…
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The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love
50:57
50:57
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50:57
Send us a Text Message. Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse pro…
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How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention
18:05
18:05
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Send us a Text Message. Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs). QBRs are one of the easiest ways to make sure that your customer success team is getting regular time with their main POCs or account owners to walk through exactly how your prod…
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Lars Trägårdh on the origins of Swedish democracy
34:50
34:50
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‘Democracy’ is in Sweden built on a basis fundamentally different from the one associated with the development of liberal democracy in the West. Read by Leighton Pugh. Image: Midsummer Dance by Swedish artist Anders Zorn (1860-1920) painted in 1897. A classic of Swedish art history showing traditional folk dancing in the Dalarna countryside in the …
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Lars Trägårdh on the origins of Swedish democracy
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34:50
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‘Democracy’ is in Sweden built on a basis fundamentally different from the one associated with the development of liberal democracy in the West. Read by Leighton Pugh. Image: Midsummer Dance by Swedish artist Anders Zorn (1860-1920) painted in 1897. A classic of Swedish art history showing traditional folk dancing in the Dalarna countryside in the …
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EI Weekly Listen — Lars Trägårdh on the origins of Swedish democracy
34:50
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‘Democracy’ is in Sweden built on a basis fundamentally different from the one associated with the development of liberal democracy in the West. Read by Leighton Pugh. Image: Midsummer Dance by Swedish artist Anders Zorn (1860-1920) painted in 1897. A classic of Swedish art history showing traditional folk dancing in the Dalarna countryside in the …
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1
EI Weekly Listen — Lars Trägårdh on the origins of Swedish democracy
34:50
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‘Democracy’ is in Sweden built on a basis fundamentally different from the one associated with the development of liberal democracy in the West. Read by Leighton Pugh. Image: Midsummer Dance by Swedish artist Anders Zorn (1860-1920) painted in 1897. A classic of Swedish art history showing traditional folk dancing in the Dalarna countryside in the …
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1
Dominic Sandbrook on Jesse Ventura, the wrestling governor who blazed a trail for Trump
14:47
14:47
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Dominic Sandbrook profiles Jesse Ventura, the former Navy SEAL and WWE champion who won Minnesota’s governorship in 1999 on an anti-elite ticket. His transition from showbiz to politics was a precursor of the age of Trump – but ’the Body’ was no ordinary populist. Read by Sebastian Brown. Image: Minnesota Governor Jesse Ventura yells to the crowd a…
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1
EI Portraits — Dominic Sandbrook on Jesse Ventura, the wrestling governor who blazed a trail for Trump
14:47
14:47
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Dominic Sandbrook profiles Jesse Ventura, the former Navy SEAL and WWE champion who won Minnesota’s governorship in 1999 on an anti-elite ticket. His transition from showbiz to politics was a precursor of the age of Trump – but ’the Body’ was no ordinary populist. Read by Sebastian Brown. Image: Minnesota Governor Jesse Ventura yells to the crowd a…
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1
EI Portraits — Dominic Sandbrook on Jesse Ventura, the wrestling governor who blazed a trail for Trump
14:47
14:47
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Dominic Sandbrook profiles Jesse Ventura, the former Navy SEAL and WWE champion who won Minnesota’s governorship in 1999 on an anti-elite ticket. His transition from showbiz to politics was a precursor of the age of Trump – but ’the Body’ was no ordinary populist. Read by Sebastian Brown. Image: Minnesota Governor Jesse Ventura yells to the crowd a…
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1
Josef Joffe on the future of the European Union
17:51
17:51
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What is the future of the European Union? The EU is sui generis. It certainly cannot be a nation state. Nor is it destined to turn into a Staatsnation or willed nation. Then what? Read by Leighton Pugh. Image: European Union flags. Credit: Brian Lawrence / Alamy Stock PhotoBy EI Weekly Listen
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Josef Joffe on the future of the European Union
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What is the future of the European Union? The EU is sui generis. It certainly cannot be a nation state. Nor is it destined to turn into a Staatsnation or willed nation. Then what? Read by Leighton Pugh. Image: European Union flags. Credit: Brian Lawrence / Alamy Stock PhotoBy EI Weekly Listen
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EI Weekly Listen — Josef Joffe on the future of the European Union
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What is the future of the European Union? The EU is sui generis. It certainly cannot be a nation state. Nor is it destined to turn into a Staatsnation or willed nation. Then what? Read by Leighton Pugh. Image: European Union flags. Credit: Brian Lawrence / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI Weekly Listen — Josef Joffe on the future of the European Union
17:51
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What is the future of the European Union? The EU is sui generis. It certainly cannot be a nation state. Nor is it destined to turn into a Staatsnation or willed nation. Then what? Read by Leighton Pugh. Image: European Union flags. Credit: Brian Lawrence / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI's Paul Lay and Alastair Benn ask: do we really live in an age of upheaval? Image: Turner's Vesuvius in Eruption. Credit: Artefact / Alamy Stock PhotoBy EI Talks...
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EI's Paul Lay and Alastair Benn ask: do we really live in an age of upheaval? Image: Turner's Vesuvius in Eruption. Credit: Artefact / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI's Paul Lay and Alastair Benn ask: do we really live in an age of upheaval? Image: Turner's Vesuvius in Eruption. Credit: Artefact / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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Simon Mayall on the history of the modern Middle East
22:58
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The current violence and turmoil in the Middle East is expressive of a conflict between rival ideas, between the modern nation state and an old, historical concept of an Islamic caliphate. Read by Leighton Pugh. Image: Abdel Nasser at a rally after the rupture of relations with Syria. Credit: colaimages / Alamy Stock Photo…
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Simon Mayall on the history of the modern Middle East
22:58
22:58
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The current violence and turmoil in the Middle East is expressive of a conflict between rival ideas, between the modern nation state and an old, historical concept of an Islamic caliphate. Read by Leighton Pugh. Image: Abdel Nasser at a rally after the rupture of relations with Syria. Credit: colaimages / Alamy Stock Photo…
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EI Weekly Listen — Simon Mayall on the history of the modern Middle East
22:58
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The current violence and turmoil in the Middle East is expressive of a conflict between rival ideas, between the modern nation state and an old, historical concept of an Islamic caliphate. Read by Leighton Pugh. Image: Abdel Nasser at a rally after the rupture of relations with Syria. Credit: colaimages / Alamy Stock Photo…
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EI Weekly Listen — Simon Mayall on the history of the modern Middle East
22:58
22:58
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The current violence and turmoil in the Middle East is expressive of a conflict between rival ideas, between the modern nation state and an old, historical concept of an Islamic caliphate. Read by Leighton Pugh. Image: Abdel Nasser at a rally after the rupture of relations with Syria. Credit: colaimages / Alamy Stock Photo…
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James Hardie on Heinrich Biber, composer of rapture and ravings
10:09
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James Hardie on the violinist-composer who mixed the sacred and profane in his fantastical music, a lost genius of the 17th century. Read by Sebastian Brown. Image: A print of Heinrich Biber. Credit: The Picture Art Collection / Alamy Stock PhotoBy EI Portraits
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EI Portraits — James Hardie on Heinrich Biber, composer of rapture and ravings
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James Hardie on the violinist-composer who mixed the sacred and profane in his fantastical music, a lost genius of the 17th century. Read by Sebastian Brown. Image: A print of Heinrich Biber. Credit: The Picture Art Collection / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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EI Portraits — James Hardie on Heinrich Biber, composer of rapture and ravings
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James Hardie on the violinist-composer who mixed the sacred and profane in his fantastical music, a lost genius of the 17th century. Read by Sebastian Brown. Image: A print of Heinrich Biber. Credit: The Picture Art Collection / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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Lawrence James on the invention of jingoism
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33:43
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Jingoism was a natural offshoot of late Victorian imperialism. Read by Leighton Pugh. Image: Poster for a British imperial railway company. Credit: Pictorial Press Ltd / Alamy Stock PhotoBy EI Weekly Listen
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Lawrence James on the invention of jingoism
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Jingoism was a natural offshoot of late Victorian imperialism. Read by Leighton Pugh. Image: Poster for a British imperial railway company. Credit: Pictorial Press Ltd / Alamy Stock PhotoBy EI Weekly Listen
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EI Weekly Listen — Lawrence James on the invention of jingoism
33:43
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Jingoism was a natural offshoot of late Victorian imperialism. Read by Leighton Pugh. Image: Poster for a British imperial railway company. Credit: Pictorial Press Ltd / Alamy Stock PhotoBy Engelsberg Ideas Podcasts
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