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Emergency Intercom

Enya Umanzor & Drew Phillips

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Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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Unsupervised Learning

by Redpoint Ventures

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On Unsupervised Learning, Redpoint Partners Erica Brescia, Jacob Effron, Patrick Chase, and Jordan Segall explore the rapidly developing AI landscape and what it means for businesses and the world. With Redpoint’s history investing in companies such as Snowflake, Twilio, Stripe, Descript and hosts who have each been in both the builder and investor seat, subscribe now to make sure you don’t miss any of it.
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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Talk Nasty to Me

Nicole Rafiee, Jake Thatcher

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Nicole Rafiee and Jake Thatcher love the sound of their voice so much, they decided to monetize off of it every other Monday. For advertising opportunities: nicole@whalartalent.com https://www.youtube.com/channel/UCw8_yg1camlWnYfX_0tfECw Support this podcast: https://podcasters.spotify.com/pod/show/talknastytome/support
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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The Beginning of a Hero™ is a series of two-minute audio presentations for use on elementary school intercom systems. These stories work in conjunction with The Beginning of a FAMOUS Hero™ to portray a wide variety of realistic scenarios in everyday student life, whether in the classroom, on the school grounds, in the neighborhood, or at home. Through these stories, students vicariously learn: PERSONAL RESPONSIBILITY • POSITIVE PERSONAL VISION • POSITIVE RELATIONSHIPS Hundreds of elementary ...
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Every Hero Starts as a Child, and Every Child Can CHOOSE To Become a Hero. This series gives short stories about the Beginning of many Famous Heroes, and relatable things that they did even as a child that made them Heroic, things that AND child can do. Even YOU! A Hero is someone who HELPS others in a special way, while a Bully is someone who HURTS others on purpose, even if it is just hurting their feelings, therefore, a Bully is the OPPOSITE of a Hero. This series is played over the inter ...
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The Hacking UI podcast is hosted by Sagi Shrieber and David Tintner, a designer and developer who are also both entrepreneurs, bloggers, productivity/time-hacking maniacs, and all around tech geeks. The first season of the podcast is titled ‘Scaling a Design Team’, in which they speak with design leaders from top notch companies like Facebook, Apple, Invision, and Intercom, to discuss various team structures, responsibilities, and workflows. After quitting their day jobs to work full time on ...
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Whiteboard.fm

10kdesigners

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An interview series where we talk to designers about how they got started in design, their internship and job experiences. Hosted by Mayank Khandelwal. Subscribe on YouTube for videos + clips!
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. We’re talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Live, interactive podcast that lets you talk with fascinating people about what’s happening now in Business, Entrepreneurship, Startups, and Technology. Special guests include top executives, entrepreneurs, and experts - including Anthony Pompliano, Tim Urban, Derek Sivers, Liv Boeree, Peter Diamandis, Walter Isaacson, and many more. Even Elon Musk has tuned in live. Hosted by Adam Soccolich.
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Paco is a manufacturer's rep in the Audio & Video industry. His on the job "shop talk" conversations can have a substantial impact on the day to day, nuts and bolts, daily functioning for anyone working with any audio/visual elements. Listen in as Paco brings you just the tips of his conversations to anyone dabbling in the world of sound! Whether you're a professional in the audio industry, a product dealer, podcaster, performer, or a home hobbyist, you're sure to find tips and tricks to add ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Bob Moesta and Chris Spiek apply the Jobs-to-be-Done Innovation Framework to current hot topics related to product design, marketing, business strategy, and technology. Tune in for a tactician's view of how the Jobs-to-be-Done Framework is applied to every-day business challenges.
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Growth Mindset ON is a must for people who want to achieve exponential growth from a personal and professional point of view. From now on, I will be focus mostly on holistic wellbeing and personal development in order to equip you with the mindset needed to overcome limitations and support your growth or shifts. We can also grow sideways. Growth Mindset On: the podcast that equips you with the mindset to achieve emotional success. Connect with me on: LinkedIn: https://www.linkedin.com/in/cri ...
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Build your career as a sound engineer. The podcast for live audio professionals. Interviews with the leading innovators in concert, theatre, and corporate production. Submit your questions: http://buff.ly/Nwpsf0 Nathan Lively is a Career Coach for Audio Professionals, Podcast Consultant for Small Businesses, and Author.
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Today, we're delighted to have Mercer Smith, VP of Managed Operations at PartnerHero and the author of "CXOXO: Building a Support Team Your Customers Will Love." Mercer joins our own Bobby Stapleton, Senior Director, Human Support at Intercom, to share her expertise on using AI to elevate your customer service operations without sacrificing the per…
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If we look a little different it’s because we went back in time to 2017 and kidnapped Conan Gray to be a guest on this week’s episode. We talk about growing up on the internet, Conan going blind before dropping out of UCLA…and pheromones https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestream…
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This week on Intercom On Product we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing. In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technol…
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Get your Magic Mind mental performance shots here: https://www.magicmind.com/nicolerafie Use code NR20 for up to 48% off! 0:00 Intro 0:31 Tin Foil Hairpiece & Bonnet 4:44 Tik Tok Tweet Compilations 11:43 UTI/Warm OJ PSA 19:37 TAKE THIS!! 21:26 Did Jojo Siwa ever actually care about bows? 24:27 Pistol for my nightstand 28:11 Would you rather? 33:56 …
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In today’s episode, we’re joined by Declan Ivory, VP of Customer Support at Intercom, and Bobby Stapleton, Senior Director of Human Support at Intercom who explore how our own Customer Support team is benefitting from Intercom's Fin AI Copilot, our brand new intelligent personal assistant for customer service teammates. We'll uncover how Fin AI Cop…
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Pinecone has raised over $130 million and was most recently valued at $750 million. On this week’s Unsupervised Learning, we sat down with CEO and Founder of Pinecone, Edo Liberty. Pinecone is arguably one of the most important elements in today's modern datastack. Edo shared with us the most common use cases of Pinecone, the evolving landscape of …
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Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it. Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ 📝 Blog: https://www.intercom.com/blog/videos/ticket-welcome-fin-ai-copi…
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Join us for a conversation with Chad Stevens, Chief Strategy and Marketing Officer at ParentSquare, the leading provider of innovative family and community engagement solutions for K-12 education. With a rich 28-year background that spans both public and private sectors in education and technology, Stevens shares his insights into the interplay bet…
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Nicole and Jake take a visit to Gianna's kittenmilk hair studio where Nicole gets waterboarded, Jake becomes Ken again, Nicole loses her eyebrows, and they discuss spiritual and religious psychosis, phantom limb syndrome, and the worst thing that's happened to Gi with a client.☞business email: nicole@whalartalent.comWhere to listen: https://open.sp…
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save emergency intercom, take the survey: https://forms.gle/W6HshHtG7FCwnCgR9 Enya and Drew went on a date and it didn’t work because he’s g*y, but Drew is also flirting with their female landlord? Very confusing… https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy…
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This week on The Ticket we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing. In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and…
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save emergency intercom, take the survey: https://forms.gle/W6HshHtG7FCwnCgR9 Drew proves that he’s a horrible boyfriend by leaving Enya to die to go watch basketball. Maybe he’s acting out because he’s an expired twink? https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's l…
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This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get – and keep – customers, and shares her best practices for empowering y…
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Mistral AI is often seen as the startup challenging OpenAI and incumbents developing LLMs. On this week’s episode of Unsupervised Learning, we sat down with CEO and Co-Founder at Mistral AI, Arthur Mensch. Arthur shared with us his view on why open-source will prevail, how Mistral gets LLMs into the hands of enterprises, the build vs. partnership d…
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Nicole and Jake discuss Quiet on Set, Dan Schneider, Nicole's sinister x-ray results, Cowboy's ailments, Dylan Mulvaney, synthetic medication, Bowen Yang, lavender marriage, and Jack Harlow's beautiful chiropractic video.0:00 Intro0:26 Vlog Talk5:19 Nicole’s Hip-PA Violations10:00 Cowboy HIPPA Violations21:44 Nicole’s Hip Steroids32:09 Lavender Mar…
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save emergency intercom, take the survey: https://forms.gle/W6HshHtG7FCwnCgR9 Some people like ugly. It’s giving ugly and that’s okay. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Go to https://www.Zocdoc.com/INTERCOM and download the Zocdoc app for FREE. Th…
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This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience. Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE 😁 Follow t…
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Superhuman recently launched AI-powered Summarize and Instant Reply features, and has since processed 4 billion emails. On this week’s episode of Unsupervised Learning, we sat down with CEO and Founder at Superhuman, Rahul Vohra. Rahul shared with us what email will look like in the future, the internal product design decisions in building Summariz…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Planes are falling out of the sky and Enya’s grandma thinks that Fortnite is a documentary. 20% off your first order when you shop better hydration today using promo code EMERGENCY at https://liquid-iv.com Control…
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Our VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era. Watch this episode on YouTube: https://www.youtube.com/watch?v=btllH4W4YS4 📝 Read Julia Godinho's blog post: https://www.intercom…
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This episode of the Content Generation Podcast features Kyleigh Kumm, a computer science and technology integration teacher at Harlan Community High School in Harlan, Iowa. In response to the need to get social media channels running for the district and buildings, Kumm proposed recruiting student content creators to help. Now, these talented and e…
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Nicole and Jake dress up as mimes because of Jake's past, Olipop has to hire us, we interfered with a bulgary, and Jake has a new diss track.0:00 Intro0:38 Vibing as Mimes5:20 Trench Foot & Communion Wafers14:20 I’m in 21 Pilots’ Walls20:12 Nicole’s “Poor” Friend25:50 Gimme My Money/Minecraft Story35:00 Free MIDI Keyboard Adventure 42:39 Miscarried…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew just turned 18 and is already making 30k a month on his OF, Enya smoked weed and lost her mind and Ky let a fan electrocute his brain business inquiries: emergencyintercompodcast@gmail.com instagram: @emergen…
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Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. In this episode,…
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There’s an ongoing debate about where the most value will accrue in AI between incumbents and startups. Of the incumbents, few have shipped product faster than SalesforceAI. Today on Unsupervised Learning we had on Clara Shih, CEO of SalesforceAI and one of Time Magazine’s 100 Most Influential People in AI. (0:00) intro (0:50) work practices that w…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew goes deep reporting on the wildest story you have ever heard and enya sets a new screen time world record. Plus stories from the freaks that sit on the same side in restaurant booths. Please go follow enya or…
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Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like. 📝 Blog: https://www.intercom.com/blog/videos/amplitude-jenna-ell…
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In this episode, hear from Nicole Eimer, digital communications specialist for Valley View Public Schools. Located in a suburb of Chicago, VVSD, proudly serves a diverse community of about 15,000 students and 21 educational facilities. During a recent revamp of the district's strategic plan, focus shifted to building a heightened sense of belonging…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Get 20% off your first order when you shop superior hydration today using promo code EMERGENCY at https://liquidiv.com Go to https://zocdoc.com/intercom and download the Zocdoc app for FREE. Then find and book a t…
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With AI handling a greater proportion of customer issues, the balance between cost and value is undergoing a huge and rapid shift. In this episode Declan Ivory, our VP of Customer Support, and Bobby Stapleton, our Director of Human Support, unpack a lot of the implications of this new reality. 📝 Blog: https://www.intercom.com/blog/videos/economics-…
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This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future o…
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Last week LangChain announced a $20M Series A led by Sequoia and released the paid version of LangSmith, which has already been used by 1K+ teams and driven 80K signups. On this week’s episode of Unsupervised Learning, we sat down with LangChain Co-Founder and CEO Harrison Chase to talk about the current state of LLM evaluation, observability, and …
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Our unofficial conspiracy episode. We finally address the fact that enya is a robot planted by the CIA to influence the general public then Drew farts directly into the mic while discussing the glitter conspiracy …
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Declan Ivory, VP, Customer Support at Intercom sits down to chat with Simon T. Bailey, author of 'Be the Spark: Five Platinum Service Principles for Creating Customers for Life'. They chat about how to be the spark in customer service, how to foster an environment of operational excellence amongst your CS team, why emotional moments for your custom…
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Oscar Health is a $4B public healthcare company, providing healthcare insurance to nearly 1 million members. Oscar is at the forefront of AI adoption, continuously developing new AI use cases in healthcare. On this week’s episode of Unsupervised Learning, we sat down with Oscar Health Co-Founder, former CEO, and now President of Technology Mario Sc…
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Nicole's pretty doctor was mean to her, Jake doesn't have imposter syndrome, Taylor Swift and her jet fuel drama, and KupaGanza results are finally here.Listen to Yogurt Squirt here: https://youtu.be/iJ2wnBjpcyc0:00 Intro0:25 General Catch-Up12:40 Nicole Story Time16:45 Jake’s Imposter Syndrome26:09 Nicole’s Health Updates36:54 Our Relationship w/A…
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we review the apple vision pro, drew broke his mewing streak and we reminisce on meeting chloe sevigny Follow Enya on Insta: @EnyaUmanzor Follow Drew on Insta: @DrewPhillips09 To listen to the podcast on YouTube: bit.ly/EmergencyIntercomPodYT Don’t forget to subscribe to the podcast for free wherever you're listening or by using this link: bit.ly/E…
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Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'. 📝 Read Molly Mahar's blog post: https://www.intercom.com/blog/design-ux-machine-learning-ai/ 🎦 Watch this episode on YouTube: h…
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In this episode, we hear from Caden Block, a senior student athlete at Hastings High School and the winner of the 2023 Content Generation Award. Beyond breaking sports records, Caden discusses his journey into content creation, talking through the experience of creating social media content and telling stories through social channels. Inspired by t…
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