It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Content provided by Joubin Mirzadegan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joubin Mirzadegan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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#195 CEO Salesforce AI, Clara Shih: Above the Clouds
Manage episode 424034053 series 2662695
Content provided by Joubin Mirzadegan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joubin Mirzadegan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Guest: Clara Shih, CEO of Salesforce AI
In 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling bad,” Clara says. But her worries subsided when her replacement and former COO, Mike Boese, guided the company with “class and grace” to an exit: A $125 million+ acquisition just this week by Yext.
In this episode, Clara meets Joubin on the top level of Salesforce Tower to discuss Sarah Friar, AI “frenemies,” practice and discipline, quantifying hard work, burnout, turning off, Intercom, elite operators, “Serviceforce,” ChatGPT, hiring for hunger, kids and achivement, Thomas “TK” Kurian, Slack, David Schmeier, Juan Perez, Nvidia GPUs, Silvio Savarese and Frontier AI, Starbucks, and Sheryl Sandberg.
Chapters:
- (01:04) - Apple’s OpenAI partnership
- (03:18) - Organizing your life
- (04:45) - Working smarter
- (07:49) - Hindsight
- (08:58) - Hearsay’s acquisition by Yext
- (11:23) - What everyone else thinks
- (14:25) - Productive worry
- (17:27) - Coming (back) to Salesforce
- (20:47) - Paranoia and immigrant hustle
- (25:42) - Quitting
- (26:39) - Meetings and infusing AI
- (29:38) - Internal time savings
- (31:48) - The Matthew McConaughey ads
- (33:48) - Different horizons
- (37:35) - France and sovereign AI
- (38:46) - How Clara uses AI to keep up
- (40:33) - Dis-intermediating Netflix
- (41:27) - Who Salesforce AI is hiring
- (42:05) - Advice from Howard Schultz and Marc Benioff
Links:
- Connect with Clara
- Connect with Joubin
- Learn more about Kleiner Perkins
- This episode was edited by Eric Johnson from LightningPod.fm
201 episodes
Share
Manage episode 424034053 series 2662695
Content provided by Joubin Mirzadegan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joubin Mirzadegan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Guest: Clara Shih, CEO of Salesforce AI
In 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling bad,” Clara says. But her worries subsided when her replacement and former COO, Mike Boese, guided the company with “class and grace” to an exit: A $125 million+ acquisition just this week by Yext.
In this episode, Clara meets Joubin on the top level of Salesforce Tower to discuss Sarah Friar, AI “frenemies,” practice and discipline, quantifying hard work, burnout, turning off, Intercom, elite operators, “Serviceforce,” ChatGPT, hiring for hunger, kids and achivement, Thomas “TK” Kurian, Slack, David Schmeier, Juan Perez, Nvidia GPUs, Silvio Savarese and Frontier AI, Starbucks, and Sheryl Sandberg.
Chapters:
- (01:04) - Apple’s OpenAI partnership
- (03:18) - Organizing your life
- (04:45) - Working smarter
- (07:49) - Hindsight
- (08:58) - Hearsay’s acquisition by Yext
- (11:23) - What everyone else thinks
- (14:25) - Productive worry
- (17:27) - Coming (back) to Salesforce
- (20:47) - Paranoia and immigrant hustle
- (25:42) - Quitting
- (26:39) - Meetings and infusing AI
- (29:38) - Internal time savings
- (31:48) - The Matthew McConaughey ads
- (33:48) - Different horizons
- (37:35) - France and sovereign AI
- (38:46) - How Clara uses AI to keep up
- (40:33) - Dis-intermediating Netflix
- (41:27) - Who Salesforce AI is hiring
- (42:05) - Advice from Howard Schultz and Marc Benioff
Links:
- Connect with Clara
- Connect with Joubin
- Learn more about Kleiner Perkins
- This episode was edited by Eric Johnson from LightningPod.fm
201 episodes
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Similar to Grit
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
The best sales leaders in the world are revealing their points of view, playbooks, and tried and true tactics...only on Reveal: The Revenue Intelligence Podcast. Join us each month as host Dana Feldman digs deep into the world of the sales leaders she admires and aspires to be from some of the largest and most prominent organizations. Whether you're a CRO or aspiring to be one, these conversations will help you lead teams well, surpass revenue goals, and stay ahead of industry trends. Dana F ...
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
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continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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continue reading
Hear the stories, learn the proven methods, and accelerate your growth and future through entrepreneurship. Welcome to The Foundr Podcast with Nathan Chan. About the show: For over a decade, The Foundr Podcast with Nathan Chan has been a leading entrepreneurship podcast for open-book conversations with, by, and for founders. Whether you're starting, building, or dreaming about your business, The Foundr Podcast is where you can access experienced founders who've been in your shoes to learn th ...
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continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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