CX Diaries from the Customer Experience Foundation is our podcast where we talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
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When 18-year-old Michelle O’Keefe is found murdered in her shiny new blue Mustang in a California park and ride, investigators encounter a confusing crime scene and a witness who seems to know too much. In Dateline’s latest original podcast series, Keith Morrison takes us to the High Desert outside Los Angeles for a story featuring twists, turns and a sharp-eyed Dateline viewer who steers the case in an entirely new direction. Listen to all episodes of The Girl in the Blue Mustang now comple ...
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The veteran BBC presenter and journalist RHOD SHARP was cut off from the work he loved by an accelerated retirement at the instant of the first Covid lockdowns. Could podcasts keep his listeners in the conversation?
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A sharp focus on the current events that impact your life.
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The Hodgetwins known for their political humor from social media discuss current political events in the greatest country ever created. Support this podcast: https://podcasters.spotify.com/pod/show/hodgetwins/support
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The Org Dev podcast is all about Organisational Development, a practice that has the power to transform organisations, shape cultures, and empower individuals. Yet, it's often shrouded in mystery and misunderstood. But fear not, because on this podcast, we pull back the curtain to reveal the inner workings of Organisation Development. We demystify the concepts, unravel the strategies, and delve into the real-life experiences of professionals who are driving real and significant change and in ...
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Four Black women, who are O.G., Gen X, and Millennial Trekkies, discuss Black science fiction in tv, films, graphic novels, books and conventions.
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Join Jameson Sharp as he talks with Gracie Jiu Jitsu, and competitive Brazilian Jiu Jitsu Professor's, UFC Fighters, Brazilian Jiu Jitsu Competitors and more. Join The Conversation As He Uncovers Never Heard Stories & News in the Jiu Jitsu Fight world. A GracieHumaitaKansasCity.com Production.
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Olympians and retired athletes Eilidh Doyle (athletics) and Susan Egelstaff (badminton) discuss the current crop of Scottish athletes as they target World Championships and Olympic Games.
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Titterpigs is a podcast dedicated to the discussion of tabletop roleplaying games. Ironically, it's also the acronym for the commonly used #ttrpgs hashtag. Hosts Scott and Keith will dig their way into your eardrums and infect your brainpan. They're out to prove they have no idea what we are doing, but that won't stop them! With nearly 70 years of gaming experience between them, they have a few opinions. More importantly, they seek to be positive goodwill ambassadors for the hobby. Support t ...
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I’ve learned that words are wonderful when used in a correct way. They can encourage, edify and give confidence to the hearer. A right word spoken at the right time can actually be life-changing…’ Thats why I started a podcast so I could have conversations with individuals who inspire. I believe if you listen to the podcast you will be inspired as well Support this podcast: https://podcasters.spotify.com/pod/show/whataword/support
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Looking for a different pinball podcast which isn’t about current events or pinball news? Silverball Chronicles is a monthly podcast for the true pinball nerd that enjoys learning more about the complicated dynamics, politics and characters that created their favourite pinball machines. Join Ron and Dave as they stumble through pinball history mispronouncing names, chronicling designers, telling war stories, and digging up strange and obscure facts; all while paying homage to the hobby of pi ...
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Listen now to 2000 AD's award-winning official podcast - the 2000 AD Thrill-Cast! Beamed direct from the Nerve Centre of the Galaxy's Greatest Comic, every fortnight publicity droid Molch-R interviews some of the world's greatest comics creators, welcomes special guests, gives you exclusive announcements and the chance to win zarjaz prizes - plus so much more! You can subscribe to the Thrill-Cast on iTunes or download on Soundcloud and Podomatic.
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Carolina Desis Gurtej Singh and Rashmili Vemula explore life as the children of Desi immigrants in today’s America. Constantly immersed in and inspired by two contrasting cultures, these South Asians raised in the American South discuss their experiences with “living a double life” and the challenges in reconciling the cultural and societal differences surrounding them daily. Thought-provoking, sharp, and occasionally silly, Gurtej and Rashmili question and flesh out the South Asian experien ...
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Game Dev Advice: The Game Developer's Podcast
The HP Video Game Podcast Network - John JP Podlasek
+30 year game industry veteran John "JP" Podlasek interviews game designers, programmers, producers, artists, arcade owners, writers, CEOs and others about game development. Experienced or aspiring game developers alike will find useful, thought-provoking, and sometimes funny advice from others in the game industry. Find info at gamedevadvice.com and subscribe now!
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Steering Through the Customer Experience Universe: Strategic Insights with CGS President Cathrine Jooste
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Embark on a transformative exploration of the customer experience cosmos with the formidable Cathrine Jooste, President of Global Business Processing Outsourcing at CGS. From the rich tapestry of her personal evolution, leaving behind the consulting battlefield to command the global contact centre fleet, Cathrine divulges the intimate camaraderie a…
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Judge Joe Brown on Donald Trump's rising popularity with black voters
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto. It is greatly appreciated! This episode was livestreamed on April 3, 2024.
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Revolutionising Customer Experience with Freelance Models: Claas van Delden's Journey with Yoummday
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26:48
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Prepare to be captivated by Claas van Delden, Chief Growth Officer at Yoummday, as he unveils the transformative world of freelance models in the customer experience sector. Our conversation with Claas is more than just an interview; it's a treasure trove of insights on how flexible work opportunities are not just a perk but a revolution for agents…
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Agile Transformation at Jaguar Land Rover with Jag Johal - OrgDev Podcast Episode 16
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Our latest episode of the OrgDev podcast is with Jag Johal. Jag is responsible for driving organisational change and developing a culture of agility across Jaguar Land Rover. He is an experienced leader specialising in people and digital transformation and is leading an extensive programme to deploy an agile model and process across the Engineering…
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Looking back at Glasgow 2014 with Lynsey Sharp
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In episode 2 of the Glasgow 2014 Commonwealth Games specials, Eilidh and Susan sit down with Lynsey Sharp and relive her emotional and dramatic silver medal performance in the 800m. We hear how Lynsey's build up and preparation for the final was far from ideal and what was behind her "Get out strong, commit" mantra. As well as looking back at 2014,…
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Episode 223: Was this the CREEPIEST comic ever?
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This episode is not for the nervous! At least that's what Ghastly McNasty, the editor of 'Scream!' might claim! With a brand new hardcover collection publishing all the stories from the 1980s horror comic in order out in May, the Thrill-Cast talkes to its editor Ian Rimmer, sub-editor and writer Simon Furman, and 'SFX' editor and 'Scream!' reader D…
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Patrick Basham on Joe Biden being voted the "biggest fool" in US politics
1:31:50
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated!This episode was livestreamed on April 6, 2024.
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Lessons from a Career in Change & Organisation Development with Dr Hayley Lewis - OrgDev Episode 15
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We're big fans of Dr Hayley Lewis who is probably known best by many for the amazing SketchNotes she creates and shares on Linked In. In each Sketch note, she synthesises a leadership theory or model into an engaging and easy-to-understand illustration. Hayley is also a Chartered Coaching Psychologist and Registered Occupational Psychologist and wo…
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Ashlei Sharpe Chestnut - Our Pilot of the Enterprise
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startreklegacy The Sistas welcome actor and writer Ashlei Sharpe Chestnut to the podcast and this episode is basically a love fest. The Sistas geek out and Ashlei indulges us. Thank you Phumz Sitole for texting Ashlei and thank you Ashlei for saying yes. Find out more about Ashlei: https://www.imdb.com/name/nm6569232/?ref_=nmawd_ovIG & Threads: @as…
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Roger Sharpe is hailed as the Man who Saved the Game from our previous episode, but he did so much more! Roger has been involved in the birth of tournaments, the second rise of licensing, and mainstream journalism. He also has had a great film based on him and his relationship with his wife Ellen. Join us as we talk about Rogers’s last pinball mach…
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Unveiling the Hidden Potential of Contact Centres: Attracting and Developing Tomorrow's Talent with Julia Morgan
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Discover the unexpected allure of contact centres as Julia Morgan from Manpower joins our conversation, bringing a fresh perspective in a field ripe with potential but often cloaked in myth. With her in-depth knowledge of technology recruitment, Julia peels back the layers of misunderstanding surrounding the industry. We confront the issue of high …
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Mastering the Art of Consumer Complaints with 'The Complaining Cow' Helen Dewdney
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Unlock the secrets to asserting your consumer rights with the ever-vigilant Helen Dewdney, the acclaimed 'Complaining Cow' who's made a career out of championing customer issues. In an eye-opening conversation, we navigate the rough seas of customer service, with Helen providing a compass for those lost in chatbot loops. She artfully exposes the ta…
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Daniel R. Street on Donald Trump's argument for immunity
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated!This episode was livestreamed on March 31, 2024.
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Leading HR the OD Way with Bola Ogundeji - OrgDev Episode 14
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Our latest video is an interview with the brilliant Bola Ogundeji. Bola works as Director of People and OD for the London Legacy Development Corporation (LLDC). LLDC is responsible for delivering the next phase of the organisation’s legacy of the Queen Elizabeth Olympic Park and shares some fantastic insights on integrating an OD perspective into H…
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Episode 222: "I feel like a son of 2000 AD" – Liam Sharp
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From "gifted child" to million-selling comic artist, Liam Sharp's artistic journey has been one of high hopes and hard work. Beginning his career as an apprentice of legendary The Rise & Fall of The Trigan Empire artist Don Lawrence, Sharp went on to debut at 2000 AD while still in his teens and co-create the precocious homocidal teenager PJ Maybe,…
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Keith Preston on Democrats breaking up with blue collar Americans
1:24:06
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated! This episode was livestreamed on March 16, 2024.
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Phumzile Sitole: Another Theater Kid on Star Trek
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This week all of the SyFy Sistas are on the show. And Phumzile Sitole, Star Trek Discovery's General Diatta Ndoye joins us. We fell in love with Phumz’s big heart and her smile that brightens up the entire room. And...we may have convinced her that Star Trek DS9 is worth a watch. Watch Star Trek Discovery on Paramount+: https://www.paramountplus.co…
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Dateline presents: Murder in the Hollywood Hills
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Hey Dateline fans! As a bonus, we’re giving you a special preview clip of our new podcast series, Murder in the Hollywood Hills. In this story Keith Morrison takes us to the city of dreams, where a smooth-talking predator lured young women into a nightmare with promises of fame and fortune. He evaded justice for years, but when a group of women ban…
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Recruiters Talk Hiring, Job Strategies, Plan B, Call of Duty, Networking, ATSs, The Industry Layoff Trend, Resume Tips, and LinkedIn’s Value with Keith Plesha of Krafton
1:39:32
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In this episode, I spoke with Keith Plesha, Sr. Recruiter with Krafton Americas who offers valuable insights from his recruiting career. He emphasizes the significance of networking, continuous learning, and staying on top of industry trends for career success. Topics such as interpersonal skills, mentorship, and the impact of remote work on hiring…
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Patrick Basham on why investors are fleeing ... America
1:23:19
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated! This episode was livestreamed on March 7, 2024.
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Leading the Charge in Customer Service: A CEO's Journey to Revolutionising Support with Tech and Empathy
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Discover the future of customer service with Guillaume Langle, the visionary CEO at the helm of Konecta's UK and South Africa operations, as he unveils his journey from the automotive industry to leading a revolution in customer experience technology. His deep dive into the symbiosis of Generative AI and human intuition paints a picture of an indus…
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The Art of Transformative Facilitation with Tessa Sharp and Keith Jones - OrgDeve Episode 13
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How do you create a meaningful learning experience that expands the capability of an individual and transforms their worldview so that they develop greater capability, confidence, creativity, and adaptability? For this week's episode of OrgDev we invited Tessa Sharp and Keith Jones to join us. They have dedicated a large part of their careers to tr…
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It's time for another episode of Titterpigs and today we bring you a plethora (What is a plethora Jefe?) of banter with what's new with us, a play report segment of games we've been involved with, and our main topic, Solo TTRPGS with our returning guest, Ros. Ros is a a gm-less gaming aficionado and she enlightens us on the different ways and means…
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Looking back at Glasgow 2014 with Ross Murdoch
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In the first of a special series, Eilidh and Susan are joined by Commonwealth Champion Ross Murdoch, to look back at the Glasgow Commonwealth Games, 10 years on. On the dramatic opening night of the games, Ross Murdoch won a surprise gold medal in the men's 200m breaststroke ahead of the poster boy of the games, Michael Jamieson. In this episode, R…
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Episode 221: A Tribute to John M Burns
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At the very end of 2023, the legendary artist John M Burns sadly passed away. While well known amongst 2000 AD fans for his extensive work on stories including Judge Dredd, The Order, and Nikolai Dante, Burns’ career spanned six decades and endeared him to generations of readers thanks to enthralling and enchanting work on TV tie-ins such as Champi…
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Mastering Customer Service Innovation: A Deep Dive with HGS UK CEO Patrick Elliot
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Embark on a journey through the labyrinth of customer service innovation with Patrick Elliot, the astute UK CEO of Global BPO Business HGS. As we unravel Patrick's storied career—spanning consumer electronics, the pioneering days at Orange, and the strategic chessboard of management consulting—you'll gain a front-row seat to the philosophy that pro…
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J.F. Gariepy on why you should care about the life and death of Gonzalo Lira
1:15:34
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated!This episode was livestreamed on March 6, 2024.
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Raven Dauda: Our Beloved Spiritual Alien
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The Doctor is In. When the Sistas met Raven Dauda, Star Trek Discovery's Dr. Tracy Pollard, at a random breakfast it was love at first sight. This week sit back and listen as they geek out together over the meaning of... Watch Star Trek Discovery on Paramount+: https://www.paramountplus.com/ Find out more about Raven: https://www.ravendauda.com/ Su…
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Reinvent Your Organisation with Sam Spurlin The Ready - OrgDev Episode 12
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Our latest video is an interview with Sam Spurlin, consultant at The Ready (founded by Aaron Dignan, author of Brave New Work). We explore practical strategies and insights with Sam for shaping the future of work. The Ready are on a mission to revolutionise the work landscape envisioning a future that is more human, adaptive, meaningful, and equita…
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Richard Attias on the Future Investment Initiative, AI's impact on humanity + more
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This episode was livestreamed on March 7, 2024.
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What was the prevailing sound on the Titanic? Light music, and lots of it. In The Band Played On, Tony Staveacre and Rhod Sharp recreate the musical voyage of SS Titanic, with a pickup band from the Savage Club of Bristol performing numbers from the White Star line songbook.By Rhod Sharp/Tony Staveacre
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Episode 11 - Where Gallus Meets Greatness. A look back at the World Indoor Champs in Glasgow!
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In this episode, Eilidh and Susan review the World Indoor Athletics Championships, including super Josh Kerr, Jemma Reekie claiming her first senior medal, Laura Muir and the surprise star of the show, Scottee the mascot! As well as the world indoor champs, Eilidh and Susan also look back at Guy Learmonth's selection drama, delight in the return of…
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Summon The Heroes: Keith Lockhart of The Boston Pops
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In 2020, a summer of no Olympics and precious little else because of lockdown, the conductor KEITH LOCKHART tells RHOD SHARP how 80 members of the Boston Pops came together from home in a YouTube performance of John Williams' Olympic anthem Summon The Heroes. (recorded June 2020)By Rhod Sharp
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Episode 220: Simon Harrison on Bradley, Revere & beyond
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2000 AD has had more than its fair share of artists whose work can be described as "unique" – but few match the distinctive individuality of Simon Harrison. From his first work on the demonicly badly-behaved alien infant Bradley to the lead up to the most iconic moment in Strontium Dog and the fever dream of Revere, Harrison's art was utterly unmis…
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Music Made Me: The Allan Schiller Story: Part 1
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In the first part of this audiobook, internationally renowned pianist Allan Schiller looks back on 1961 when at the age of 18 he was selected for the Moscow Tchaikovsky Conservatoire.By Rhod Sharp/Allan Schiller
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Music Made Me: The Allan Schiller Story: Part 2
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In this concluding part of his audiobook, the renowned Mozartian Allan Schiller looks back on his student days at the Moscow Tchaikovsky Conservatoire during the height of the Cold War. The members of Schiller’s piano trio prepare for the day when they go on the road.By Rhod Sharp/Allan Schiller
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A Love Letter to America: Rhod Sharp talks to Jim Naughtie: Part 2
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Starting at a party thrown by the Kennedy family at their compound on Martha’s Vineyard and ending with an autumn 2020 encounter in a Scranton, PA. coffee shop with two voters separated by generations and party affiliation, JIM NAUGHTIE weaves more stories of the changing American body politic while asserting unshakeable faith in human nature.…
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A Love Letter to America: Rhod Sharp talks to Jim Naughtie: Part 1
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Rhod talks to his old friend JAMES (Jim) NAUGHTIE about Jim’s introduction to the country 50 years ago this year and other memories collected in his book On The Road. (Recorded November 2020)By Rhod Sharp/James Naughtie
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Dana Samuelson on precious metals, the US economy ... and you
1:04:41
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated! This episode was livestreamed on February 18, 2024.
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Personality: A User's Guide with Nikita Mikhailov - OrgDev Podcast Episode 11
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We're all born with a particular genetic makeup that shaped by our environment and our life experiences. But we're not born with a manual for how to use that personality in our work, how we make sense of the world, how we create relationships, or how we change things about ourselves as well So to help us with that we've invited Nikita Mikhailov ont…
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Part 1 The Sistas embark on Season 4 with Shakespearean actor, dancer, drummer and beautifully Black David Ajala. We also learn some important tid-bits about season 5 of Star Trek: Discovery. Find out more about David Ajala: https://www.imdb.com/name/nm2916966/ Twitter: @iamdavidajala IG: @davidajala Watch Star Trek: Discovery on Paramount+: https:…
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Patrick Basham on what is going on with the future, investments ... and Miami
1:17:57
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This episode was livestreamed on February 23, 2024.
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Change & Collaboration in Large Systems with Sarah Morgan Chief People Officer NHS -OrgDev Episode 10
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Our latest podcast episode is with Sarah Morgan, Chief People Officer of the North Central London - Integrated Care System. We spent an extremely enjoyable and insightful hour with Sarah. We explored how Sarah leverages her OD expertise to create change across a vast NHS care system that serves over 1.6million people across London. Sarah was a bril…
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Episode 10 (the real one!) - British Champs, World Champs, messing with the long jump and lots more!
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In the latest episode of The Inside Track, Eilidh and Susan look back at last weekend's British Indoor Championships, discuss their highlights and review all the action. They also look ahead to the World Champs and preview the Scots who will be looking to make the podium. In a new feature, Eilidh and Susan discuss athletics topics which are off the…
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We’ve fought long and hard to avoid giving Roger Sharpe yet another ego-building podcast to spin his narrative and propaganda… but, here we are. Roger wrote about pinball. Played pinball. Promoted and evangelized pinball. Roger has been involved in the birth of tournaments, the second rise of licensing, and mainstream journalism. He also has had a …
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Happy 2024! The Titterpigs ease into the new year with a light topic conversation about the various technology that you can use at the table to enhance your gaming experience and also touch on some of the headaches that come with them. We also bring back an old segment, Mailbag, and brag about some of the goodies that we recently received. Thank yo…
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Episode 219: Defund Judge Dredd! And top tips for 2000 AD newbies – The 2000 AD Thrill-Cast
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The official 2000 AD podcast is back! We switched Molch-R on and off again, and it did the trick – the Thrill-Cast again takes you behind-the-scenes on the Galaxy's Greatest Comics! We launch the first episode of 2024 with a special chat for readers new or unfamiliar to 2000 AD – newly minted droid Steve Morris talks to comics critics Rachel Bellwo…
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Patrick Basham on what Americans think about Tucker Carlson's interview with Vladimir Putin + more
1:21:52
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Like my work? Show your support: https://paypal.com/paypalme/josephfordcotto…. It is greatly appreciated! This episode was livestreamed on February 13, 2024.
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Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change Consulting
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Unlock the transformative potential of your business's culture with the expert guidance of Steve Bent from Gallagher Culture Change Consulting. Throughout our engaging conversation, we examine the art of codifying a company's culture to replicate success across expanding or new locations. Steve offers a deep dive into the methods of assessing organ…
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Diversity and Inclusion through an OD lens with Anna Spragg - OrgDev Episode 9
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This time we catch up with Anna Spragg. Anna is a Director at Anna Spragg Consultancy where she specialises in people, culture, diversity and inclusion. We enjoyed meeting Anna at the CIPD OD Conference back in April so were delighted when she agreed to be a guest on the podcast. In this episode, we explore with Anna what Diversity and Inclusion lo…
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