Heart of Business offers a behind-the-scenes look at the greatest teams in business and sheds light on the inspiring ways they connect with their customers. In every episode, we’ll speak to a leader whose team has gone the extra mile to connect with customers and serve them in really meaningful ways. We’re talking about the things that don’t always make the most business sense in the short term, the things that may even seem downright radical, but to customers, they matter. Because those mom ...
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International travel is back. Is that a good thing?
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In the first season of Heart of Business, we talked a lot about travel. We had wanderlust, but we were trapped at home. But now that we're able to start getting back out there, should we? Tourism alone accounts for 8% of the world’s carbon emissions. On a 2500 mile flight, just one passenger’s share of emissions melts a square foot of arctic summer…
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Front's founding motto was "work happier." But is that even possible for people whose communities face discrimination and violence on a daily basis? In this episode, we talk to Front employees, leadership, and mental health experts to find out. This episode contains frank and candid discussions of violence against Black and Asian Americans, and the…
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In Fall 2020, the National Independent Venue Association (NIVA) teamed up with YouTube to produce the SaveOurStages Festival — quite possibly the biggest virtual music festival of all time — to raise money for the Save Our Stages Act: life-saving federal aid for the nation’s independent music venues. They were the first businesses to close due to C…
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The second season of Heart of Business is here! In this new season, the episodes are a bit shorter, but the stories are front and center. Like the story of how musicians and fans came together to save an entire industry. And how public and private scientists developed a vaccine in record time to save millions. Or how travel is returning, but better…
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Growing Hockey in the Desert During a Pandemic
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It's been 25 years since the Winnipeg Jets moved from Canada to become the Arizona Coyotes. It's been almost as long since show producer Matt Klassen made the same move. If you're a fan of hockey, you've probably seen your fair share of news stories during that time about how "hockey can't work in a desert." About how the Coyotes are doomed. Those …
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Reimagining SaaStr in the Age of COVID-19
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In this episode of Heart of Business, Anthony and LB get a play-by-play of the last-minute cancellation of last year's SaaStr Annual because of COVID-19. SaaStr's GM and SVP, Amelia Ibarra, had been planning for more than a year, only to be the last event cancelled due to coronavirus restrictions. She takes us inside the decision and the pivot to v…
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In this episode of Heart of Business, Anthony and LB chat with Kulveer Taggar, CEO of Zeus Living, a short term rentals company offering furnished, ready-to-live-in rentals. Kulveer shares how transparency and staying true to company values in the wake of the pandemic helped keep their business afloat and even come out stronger in the end. The team…
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How TripActions built the ‘best experience in business travel’ — without travel
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LB and AK miss traveling so much, they're even looking forward to business travel. A redeye flight out of SFO sounds pretty nice to a cooped-up former jet-setter. But what if your business model is business travel? You're even more eager for people to get back on the road. In episode three, AK chats with TripActions CMO Meagen Eisenberg about her c…
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Gainsight's CEO on the conference that launched the customer success movement
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In episode two, AK catches up with his former boss, Nick Mehta, CEO of Gainsight. They talk about how Gainsight hitched its fate not to a technology or a trend, but to its customers, and went all in on creating a community for them with the Pulse Conference. This interview was recorded before the announcement that Vista Equity Partners would be mak…
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How Snaptravel found purpose and profitability in a pandemic
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In the inaugural episode, AK speaks with Ally Bashir, Head of Customer Experience at Snaptravel about how her team delivered amazing customer experience, found a new sense of purpose, and helped the company reach profitability -- all amidst the COVID-19 pandemic. The interview was based on details shared in Fast Company and on Medium. AK and LB als…
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Listen to our trailer for an introduction to Heart of Business, a Front Page production by Front.By Anthony Kennada and LB Harvey, Front
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Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.By Anthony Kennada and LB Harvey, Front
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