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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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show series
 
Send us a Text Message. In which Lauren & Mattias go through some of the most disappointing television series they’ve seen. They discuss their recent movie night films, along with what to do during accidental tragic public urination. Content: Opening Distracting bruises Health updates Weekly check in AI and water consumption: obsessions How to igno…
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Subscriber-only episode Send us a Text Message. Ever wondered if itchy toes and moon landings could share the same conversation? Strap in for a whirlwind of quirky discussions and offbeat humor in our latest episode, "Random Ramblings and Moon Musings." We kick things off with playful banter and some repetitive phrases that will have you chuckling …
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In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…
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Send us a Text Message. In which Lauren & Mattias take a journey to the moon! They discuss their recent movie night films, cinema experiences and other adventures as their vacation comes to an end. Content: Opening Bad smells Funeral & relatives Pinball tasking Weekly check in Live Mad Libs & weird food Costco in Sweden Bowling Accidental kickbikes…
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Subscriber-only episode Send us a Text Message. Ever had your best jokes fall victim to the mute button? Welcome to our latest episode where we embrace the chaos of podcasting with technical hiccups, spontaneous brainstorming, and a generous helping of laughs. We start by getting tangled up in a game with rules more confusing than a Rubik’s cube, o…
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Send us a Text Message. In which Lauren & Mattias go through some of the most boring games, for your entertainment. They review their recent movie night films, and dive into what zero actually is. Content: Opening Vacation diets Zero Weekly check in Movie on! Copout Cabaret Intermission Boring games ***Live Mad Libs: August 10, 2024 at 2pm EST/8pm …
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Subscriber-only episode Send us a Text Message. Ever found yourself in a comical struggle over something as simple as finding the right battery? That's how our latest episode kicks off, a rollicking ride through the hilarities and headaches of everyday life. From the fine art of chopping wood to the perplexities of geometry terms like "rhombus" and…
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Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…
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Send us a Text Message. In which Lauren & Mattias give updates on their health and celebrate the birthday of Lauren’s life partner. They discuss films seen in cinema, during a movie day, and their weekly movie night, along with their thoughts on season 2 of That 90’s Show. The Live Mad Libs got rescheduled, so the besties do a couple warm up rounds…
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Subscriber-only episode Send us a Text Message. Ever wondered if squiggly lines become masterpieces when you zoom in? Join us as we kick off a laugh-filled episode with a quirky discussion on visual perception, where we humorously ponder the mystery of those wavy wonders. Along the way, we detour into hilarious references to Jim Carrey movies and d…
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Send us a Text Message. In which Lauren & Mattias dive deep into the realms of everything shrimp. They discuss their recent movie night films, and jump into other various topics including sleep talking and possible allergies. Content: Opening Not laughing Weekly check in Midsummer Allergies and being unwell Movie on! Beverly Hills Cop 3 Bugsy Malon…
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Subscriber-only episode Send us a Text Message. Ever wondered how an impromptu sing-along to Wham!'s "Wake Me Up Before You Go-Go" could set the stage for an episode packed with laughs and nostalgia? Tune in as we kick off with our hilarious rendition and take you on a joyful ride through memories of classic films like "Planes, Trains and Automobil…
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Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …
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Send us a Text Message. In which Lauren & Mattias tell about their several adventures in Stockholm. They discuss their recent cinema visits, movie day and night films, and Lauren explains the history of Midsummer and all of the excitement that goes with it. Content: Opening Jitterbug Who is the best bestie? Bye Paul Weekly check in IF: Imaginary Fr…
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Subscriber-only episode Send us a Text Message. Ever wondered how to elevate your podcast production game and keep your audience hooked? This episode promises to equip you with the know-how to tackle verbal tics like sniffles, "uhs," and "ums," ensuring your final product is polished and professional. We dive into techniques for repeating sentences…
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Send us a Text Message. In which Lauren & Mattias have a whole bag full of fun new segments. They discuss their recent movie night films and test how long they can go without saying uh or uhm. Content: Opening No saying uh or uhm Weekly check in Movie on! Beverly Hills Cop Spice World Cameos Wannabe jokers Guess the Spice Girl Intermission Celebrit…
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Subscriber-only episode Send us a Text Message. Ever wondered how your music choices shape your friendships? Join us as we unravel the quirks and laughs behind our wildly diverse musical tastes. From the importance of staying close to the mic to our shared love for tea and "Terminator 2," this episode is a rollercoaster of whimsical banter and hear…
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It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…
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Send us a Text Message. In which Lauren & Mattias celebrate Lauren’ birthday, and try to find a new name for Lauren. They discuss their recent movie night films, and Mattias lists ten facts about Lauren. Content: Opening Birthday songs Name alternatives top most popular Swedish female names that start with L Weekly check in Jet lag Swedens National…
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Subscriber-only episode Send us a Text Message. Ever had a mix-up involving cats and hairy feet? We kick off this hilariously spontaneous episode with just that kind of laugh-out-loud story! Buckle up as we share tales of mistaken identities and embark on a fun-filled conversation, celebrating our 80th episode and a special birthday. Get ready for …
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In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…
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Send us a Text Message. In which Lauren & Mattias are back together! They discuss their recent movie night films, and do a couple mad libs. Lauren confesses where she’s been for the past couple weeks! Content: Opening Back to normal! Movie on! Death Becomes Her The Jazz Singer Intermission Stories about Lauren’s trip to USA Restaurants & food Fores…
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Subscriber-only episode Send us a Text Message. Ever wonder why burning old pictures of Mark can be strangely satisfying? Join us for a rollercoaster of a conversation where we share personal updates, from the highs of receiving a brand new shirt to the oddly comical struggles of coughing for no reason at all. We touch upon the little victories, li…
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Send us a Text Message. In which Mattias is once again missing Lauren. But now, she has run away with their special guest, Heather, and he faces the task of figuring out how to find them. Content: Opening Weekly check in Movie on! With special guest, Heather Heathers (1988) Heathers, the musical (2022) Eurovision Intermission Mattias ponders on whe…
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Subscriber-only episode Send us a Text Message. Ever found yourself frantically searching for that rogue coffee maker while your computer gleefully decides to reboot for updates? Join the club! Our latest episode is a cozy rendezvous where we swap tales of life's amusing hiccups, from technological tantrums to the vanishing act of essential kitchen…
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Send us a Text Message. In which Mattias explains how he didn’t kidnap Lauren. Content: Opening Weekly check in by Mattias Eurovision Movie on! (with Lauren) Mean Girls Mean Girls (2024) Intermission Mattias proves he didn’t kidnap Lauren Wrap up Support the Show. Don't miss this heartwarming and funny episode of Roasty Toasty Ghosty - and be sure …
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Subscriber-only episode Send us a Text Message. Ever found humor in the midst of a sneezing fit or a cold-warped voice? Well, we sure have, and that's just the tip of the iceberg in our latest chat. Join us as we shake off the sniffles and share a few laughs about the unexpected side effects of the common cold. From voice transformations that could…
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In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …
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Send us a Text Message. In which Lauren & Mattias toss around topics from Lauren’s burning eyes to what the listeners think of grapefruits. They discuss their recent movie night films, a cinematic experience, and teach the world how to make a decision in hopes to solve their own everyday conflicts. Content: Opening Ghosty Whisperer Burning eyes Wee…
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Send us a Text Message. In which Lauren & Mattias break down their assigned rewatch movies. They also review their recent movie night films and provide Mattias with a new name. Content: Opening Socks Sick again Punching printers Howard Recording without voices Weekly check in Den Sista Resan Sad cat story Bonfires Movie on! Hudson Hawk Annie Get Yo…
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Subscriber-only episode Send us a Text Message. Ever wondered if you could lift weights with your toes while mulling over the subtle notes of a sugar-free peach drink? That's the kind of unique challenge we tackled in our latest episode, showcasing the lighter side of life's randomness. From the sound quality achieved by acrobatic recording setups …
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Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…
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Send us a Text Message. In which Lauren & Mattias tell various stories and assign their quarterly rewatches. They review their recent movie night films, and run through a couple of star wars themed mad libs before they play live on Twitch. Content: Opening Voice acting Weekly check in Hotel adventures Broken bones Movie on! Sunset All That Jazz Int…
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Subscriber-only episode Send us a Text Message. Have you ever been privy to an inside joke that felt like a warm embrace from an old friend? That's the kind of vibe we're serving up in our latest gabfest, where casual chit-chat morphs into a treasure trove of shared secrets and belly laughs. This episode is all about the uncharted territories of ev…
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Send us a Text Message. In which Lauren & Mattias discuss moose and proper table manners. They review their recent movie night films, talk about what the movies have in common, and even rewatch a previously undesired classic. Contents: Opening “That’s a good question” Weekly check in Wild moose Movie on! Rent (rewatch) Adventures in Babysitting Tic…
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Subscriber-only episode Send us a Text Message. Ever found yourself red-faced over a caps lock crisis or stumped by the mysteries of a barcode scanner? Well, buckle up and join us as we unravel the comic absurdity of these digital age blunders. With no guests to interrupt our flow, we dive headfirst into the laughable labyrinth of technical hiccups…
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Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…
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Send us a Text Message. In which Lauren & Mattias discuss their inner frustrations that make them burst. They discuss their recent movie night films, and Lauren comes back with a history lesson about the Titanic. Content: Opening People making fun of dumb people Apology Weekly check in Jackie Chan: My Story & My Stunts Movie Night 3 year Anniversar…
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Subscriber-only episode Send us a Text Message. Ever wondered if your jokes are actually landing, or are you just amusing yourself? Join us as we dive deep into the rabbit hole of self-deprecating humor and existential comedic crises. In our 71st escapade, we do some serious soul-searching about the hilarity (or the lack thereof) of our own banter,…
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Send us a Text Message. In which Lauren & Mattias talk about everything Jackie Chan in celebration of his 70th birthday! They wrap up their Jackie Chan era for movie night and discuss everything from their favorite movies to quizzing each other on lesser known Jackie facts. Content: Opening Batteries Jackie Chan theme! Weekly check in Movie on! Mov…
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Subscriber-only episode Send us a Text Message. Ever found yourself wondering how the Easter Bunny became associated with a holiday steeped in religious tradition? We sure did, and that's exactly the rabbit hole we tumble down in our latest podcast episode. As we gear up for recording, you're treated to the raw and unfiltered moments that usually r…
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Send us a Text Message. In which Lauren & Mattias chat about Easter traditions, Swedish versus American. They review their recent movie night films, and discuss the downside of loving food and being a messy cleaner. Content: Opening Weekly check in Loving to eat Easter Movie day: Sly Movie on! Wheels on Meals Enchanted Intermission Broken back East…
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In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…
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Subscriber-only episode Send us a Text Message. Ever found yourself red-faced while trying to articulate a content warning for something explicit, only to end up in a fit of giggles? Well, buckle up, because that's exactly where we kick things off this week, giving you a raw peek at our pre-recording antics. We chat about the curious numbness to se…
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Send us a Text Message. In which Lauren & Mattias completely let loose and drop all filters and go through the less discussed parts of life. They break down their recent movie night films, and dive into periods, swears, and our favorite kind of joke: sex. Warning! Explicit/ inappropriate and possibly triggering content may apply. If you are uncomfo…
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In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…
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Subscriber-only episode Send us a Text Message. Ever found yourself in a huddle of hilarity, discussing the kinds of topics that only seem to surface when the moon is high? That's exactly where Lauren and Matias land in our latest nocturnal narrative, weaving through the whimsical and the weird with the ease of old friends at a sleepover. From the …
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Send us a Text Message. In which Lauren & Mattias answer another series of ‘would you rather’ questions. They discuss their recent movie night films and delve into why they’re not in the film business, but possibly would like to be. Content: Opening fear of silence Mattias sister, Eminem Bad memory Equal co-hosts squeaky chair Whom Weekly check in …
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Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…
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Subscriber-only episode Send us a Text Message. Ever cranked your tunes so high that you're convinced your ears might file a noise complaint? Well, my friends, that's just the beginning of the comedic escapades we're bringing to your headphones this week. As we riff on everything from the sonic risks of our favorite jams to the unexplained aches th…
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