Best Manulife podcasts we could find (Updated April 2019)
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These Portfolio Manager (PM) audio commentaries provide timely "soundbytes" of information on the current market and Manulife's range of mutual funds.
 
Smart women are investing in two key assets these days, themselves and Real Estate! Join your hosts Elisabeth Embry and Jason Hartman twice a week as they bring you exciting authors, entrepreneurs, top-tier investors and financial experts that are sharing their secrets of success. Learn tips and tools to apply to your own career, business, and life from experts such as: Lori Ann LaRocco (7-Steps To Success In Business), Nancy Doyle (CFA, Manage your Financial Life), Darlene Coquerel (CEO of ...
 
A podcast for marketers, designers and product owners to level up their growth marketing chops from experts in today's top startups such as Shopify, 500px and more. If you're looking for a show just about growth hacks and silver bullets, this show is not for you. This is an insider look at the growth process and growth engine of today's top startup.
 
Seth Adler presents personal conversations with industry leaders.
 
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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
 
The Podcast featuring interesting people and things from the World of Sports, Business, Entertainment and everything under the Sun
 
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Nadia de Villa joins us and shares how financial service providers like Manulife have to adapt in an ever changing environment: "The way customers interact with a company has changed, and therefore, we need to be there and think differently and think beyond our financial services walls. So in terms of digital transformation, what that means to ...…
 
"A lot of folks are raising their hands. Our challenge within is, we actually have to keep up in the up-scaling effort, truly understand what the change means and define what are the appropriate training components." - Nadia de Villa
 
"What you're looking for is the benefit of hindsight and of vicarious learning from others' experience is that you can effectively leapfrog a few steps." - Viral Chayya
 
Viral Chaya joins us and shares the importance of recognizing your company's strengths as well as it's weaknesses: "The one interesting new thing we are doing is, we do callbacks not only for our detractors, low scores, we also do callbacks for our promoters. To also try and understand what is it that we are doing right, because as an organizat ...…
 
In this episode, Talia Wolf, a conversion optimization expert, who pioneered the emotional targeting methodology, shares with us how she's able to increase her client's conversion rates by 10X or even 20X over and over again. It’s a methodology that taps into your customer’s most inner emotional needs and cater to them in your design. For the s ...…
 
In this exclusive interview, Robert Gofourth of Blue Cross Blue Shield NC does not simply advocate for a switch to a competency-based quality model. He dives deep into the competencies necessary to connect with customer's in today's market.
 
" It's fun to see an open source, passionate group of people go after an idea. To kind of try and bring it back to its roots, and make it an extremely useful application that solves business problems, at the same time, creates new markets. I think it has blockbuster potential." - Maria Marino
 
"There's a new distinctly different, ever changing, highly complex as business as usual for the CEO and it's based on constancy of change and necessity of innovation. So the job's never done" - Andrew Moore
 
"when we talked about transformation, we really looked at what are the core processes that will enable future growth." - Steven Jo
 
This episode we talk to the Marketing Manager at Planswell and Co-Founder at Bruha. He talks all about growing an event ticketing startup, why often the best growth marketers are entrepreneurial and 3 growth experiments that the Bruha team ran that resulted in the greatest lift. What You'll Learn in This Episode Why often the best growth market ...…
 
"Your organization and you believe in customer experience for a reason. I'm just a feel good part of it certainly. But it's because you believe ultimately that's the right move for your customers and increases your business." - Lexi Emmons
 
"There will always be a demand for, “Give me the form of what you did last year just to make sure we're all right.” And there's going to be that full data spectrum, the full set of data shaped in between." - Beju Shah
 
"What I've learned in my role is to be a coach and ask a lot of open ended questions. And then the other individual comes in with their own solutions that work for them." - Connie Flores
 
"I don't think you can completely replace recruiter intuition and face-to-face time with some candidates, or even a call, and have a feeling of the person. Because some people have great CV's, outstanding CV's, wrote for them probably, and it doesn't mean they are those people who are there on the paper." - Kamila Grembowitz…
 
"We've got to be current. We've got to be relevant. We've got to be out there and existing in that space." - Derek Reisinger
 
Derek Reisinger joins us and shares how workspace environments have changed and how it affects employees: "We come from a culture of which many employees had offices. We're transitioning that. We're in a collaborative workspace now. That means glass offices if you have one, workstations otherwise. We're very, very big on that collaborative space."…
 
Today’s guest is a boss marketer I’ve had the pleasure of chatting with. Asia Matos of Demand Maven quit her day job completely cold turkey last year and started Demand Maven, which partners with early-stage SaaS companies to help build their marketing engines and get them to their first 100 customers. Prior to that she was the Director of Mark ...…
 
"Eventually you hit critical mass and then there aren't those big issues anymore and you've got to start to really find the little stuff." - Will Swanson
 
"I really recommend everybody to partner with IT, they have a lot of knowledge, you have a lot of good folks that they understand exactly what the latest technology is, they will also give you another way of looking at things as well." - Bob Kupershoek
 
Best-selling author Shep Hyken reveals why "convenience" is the centerpiece of a great customer experience.
 
"I think people are willing to help as long as they see a benefit. You literally have to put yourself in the other person's shoes."
 
"The keyword is customer, we all know who that customer is and what his experience? Experience is something actually that happens in the customer's head. That's number one." - Ali Bouhouch, Sephora USA
 
Ali Bouhouch joins us and shares the importance the customer in technology: "They understand that technology is a key component of that equation and they understand that at the end of the day, we can only succeed when we keep the customer at the center of all the things we do, everything from the technologies we select to how we design and how ...…
 
What does it take to turn customer insights into customer-centric action? CCW Nashville speakers share their tips and strategies in this two-part episode.
 
"We always were more successful than people ever expected, and that's actually what made it work in the end." - Sebastian Zeiss
 
"Get your data right, get it clean, get it well defined such that people can report against it and have it clearly identified." - Beju Shah
 
We're really changing the whole paradigm. We are changing the entire process and then automating it. So obviously a lot of people get impacted.
 
"I really recommend everybody to partner with IT, they have a lot of knowledge, you have a lot of good folks that they understand exactly what the latest technology is, they will also give you another way of looking at things as well." - Bob Kupershoek
 
Bob Kupershoek joins us and shares how NBC Universal is always looking to the future: "Innovation is actually going to be very important for us in the future and I think that technology, finance, IT is growing closer and closer together in the end. We're expected to more with less amount of people, we gotta be more effective and to be able to a ...…
 
In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob discuss the opportunities and benefits of predictive analytics. Roach then shares insights into Johnston & Murphy's empowering contact center culture.
 
"I think people are willing to help as long as they see a benefit. You literally have to put yourself in the other person's shoes." - Deepak Subbarao
 
"I love the opportunity to be able to really utilize whatever we're doing in many different forms." - Matt Gusteitus
 
"We want to be on top of our business owners' minds. Okay, if it's too expensive, or if it's too time consuming, it's too much into the future. We should be the first thing that they think about." - Anders Emil Balk-Møller
 
Will Swanson joins us and shares how shared services and continuous improvement can be crucial to processes in HR development: "Although I may not have known it at the time, we started to talk about what was involved and I realized that this was just really the operational backbone of human resources and a lot of the things that I had employed ...…
 
"Eventually you hit critical mass and then there aren't those big issues anymore and you've got to start to really find the little stuff." - Will Swanson
 
"I encourage people to up skill themselves. And really that's my conversation with a lot of my direct reports and the people who do work in our shared services, that you know you've got to change with times." - Anil Bhavnani
 
"You need to have an openness to listen and that's been something that has come naturally to some people, but not to others. So we've got to develop that from the bottom up, and the top down and P&G's great at driving this kind of diversity " - Sinead Divine
 
"Get your data right, get it clean, get it well defined such that people can report against it and have it clearly identified." - Beju Shah
 
Matt Gusteitus joins us and explains the benefits of shared business learnings:"What my team has been doing is really helping out some of these other teams that are looking at opportunities in their area. And I think that's what's exciting to me, is saying, "Hey, we can share all of our shared learnings with those areas and kinda bring them in ...…
 
"I think the key thing is really helping people understand that you've gotta get on the path and get moving. Because if you're worried about something or you're afraid of taking risk, I think that's gonna really hurt you in the long run." - Matta Gusteitus
 
"If you want to get talented people, you have to invest here. " - Remigijus Šimašius, Mayor of Vilnius
 
"We develop it together, me and the machine. I provide inputs. I see what's coming out. Either I update my initial beliefs or I update how I programmed it. " - Roxanna Lungu
 
"If you don't understand why diversity is important, and you're doing it because you were told it's important, you're already losing." -Justin Reilly
 
"It's very clear that Vilnius is the right spot if you are looking for a good location, not just for shared service centers, but for competent centers because it has well educated people." - Remigijus Šimašius, Mayor of Vilnius
 
The Mayor of Vilnius, Lithuania joins us and shares insight into the city and country's open data policy: "We are the most radical open data policy in Europe. Nobody has challenged me so far because it's very difficult to measure. Because we have this no excuse, open data policy, and with this for example, we've got very nice new inventions for ...…
 
"The play that you see from a lot of the people here and a lot of what we're trying to achieve is we're chasing what's possible versus what's needed." - John Barraclough
 
"Welcome to the journey. You're never going to finish with your RPA program. I think it will just keep evolving. " - Einar Michaelson
 
"We are actually able to predict the right recovery mechanism. Not just predict who can go delinquent. That we have done with a couple of banks. One in the United States and the other one in India as well. That becomes a huge power of AI." - Chris Gilmore
 
Justin Reilly joins us and shares insight into decision making for companies large and small: when you're starting companies you have the problem of, I don't have enough money to do this, so I need to focus on the most valuable, most tangible problem that I can solve with the talent that I can get. When you're at a big company you have the oppo ...…
 
Justin Reilly joins us and shares insight into decision making for companies large and small: when you're starting companies you have the problem of, I don't have enough money to do this, so I need to focus on the most valuable, most tangible problem that I can solve with the talent that I can get. When you're at a big company you have the oppo ...…
 
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