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What We Do

Kira Kazantsev

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"It isn't what we say or think that defines us, but WHAT WE DO" -Jane Austen Welcome to What We Do! With new episodes every Tuesday, our host and former Miss America, Kira Kazantsev, sits down with some of the most inspirational women in the game to bring you their stories of triumph, failure, overcoming adversity, determination, success, and how they do what they do. Look forward to honest, raw, real, and sometimes hilarious conversations. From female entrepreneurs, to agents of social chan ...
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Obsessed with true crime? Then you’re in the right place! Each week I (your solo host, Kira) will delve deep into true crimes, from disappearances to murders and everything in between, mainly based in the UK.
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This is about real life missing person Brianna Maitland. Brianna went missing from Montgomery, Vermont in America on March 19th, 2004. She has never been seen since. If you have any information please contact the Vermont State Police at vsp.vermont.gov/tipsubmit. Or the private investigators on this show: hopsicker@gmail.com, chiefbarry@gmail.com These episodes were originally published on Crawlspace & Missing Maura Murray. This feed is for ease of search-ability. Visit http://crawlspace-med ...
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Learners

Learners Collective Inc

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Tune into the Learners podcast to hear from the researchers, designers and product people powering the world's leading technology companies.
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We all know that research is an important component of a successful new product or feature, but what else can it do? Over at Brex, Nicky and Kira teamed up to find a way to leverage research for Brex's rebranding efforts. Tun into this talk to learn more about how you can use research to find success on a rebrand.…
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Are personas bad tools? Or do they just have a bad reputation because they're being built wrong? Amber and Carolina took a new approach to building personas, reimagining the data they contain, the way to build them, and the artifacts they produce. If you're looking for a better way to communicate information about your users, don't miss this step-b…
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Too often, employees can be seen as just what we produce. And researchers produce research reports. But we're a lot more than just report makers, and if we dig deep into our true roles, we'll understand just how important teaching, training and more are for our success. Join Behzod as he digs into a more holistic view of our job.…
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Change is afoot in the research world. There's never been more researchers in the field than there are today, but, there's also never been as much research being done by non-researchers as there is today, either. What does that mean for research practitioners? Molly Stevens, Director of Research at Booking.com, joins us to share what she believes i…
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As researchers, we often feel like big decisions are constantly being handed down to us. Why aren't we in the decision making process? What's going on behind those closed doors at the big mahogany table? Eran Ben-Ari is a product exec who's here to share with you what you need to know about executives to build an efficient and effective research pr…
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Should research teams embed, or be centralized? What skills does a research team need? What level(s) of seniority should it have? Structuring a research team is no easy task. Monal knows this first hand, having built the research team from the bottom up at Lyft. In this talk, watch as Monal shares her advice for how best to structure a research tea…
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Empathy is a word we hear a lot in research. Maybe even too much? Lucky for us, Sekai is here to question that. Is empathy an obsession that doesn't do us or our participants any good? Should we be focusing on something else entirely? Join Sekai for an unforgettable talk on the irrelevance of empathy.…
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For those of us who've worked closely with engineers, we know they are of a different breed. Their tooling and workflows look unrecognizable compared to those of accounting, legal, finance, HR, or almost any other line of work. That means our approach to doing research on developer tooling needs to adapt. Watch as Atikh shares his advice for doing …
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Prototypes and designs are multi-faceted. As researchers, often we're looking at the experience as a whole, but sometimes we need to get extra focused on one part of the experience. And sometimes, that part is copy. In this talk, watch as Jennifer shares about why she thinks testing copy needs a new approach, and how she's been able to effectively …
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There's nothing worse than doing incredible research, presenting it to stakeholders, and then having nothing happen. To avoid this, researchers need to develop a new skill: marketing! Patti Carlson is the Director of Research at Mailchimp, and she makes marketing plans for many of her team's key research initiatives, to make sure they land and have…
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When doing research, it's often the case that we can just sit down or join a video call with our user, and discuss a prototype or product. But sometimes, to really evaluate a user's experience, we need to do something much more intensive. Peloton makes one of the world's most popular products, a workout bike that's paired with live classes, and is …
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Researchers see a lot of emotions when we're out in the field. But it's hard to know what to do with these emotions when it comes to translating them into insights that our teams can use. Can we measure them? Categorize them? In her talk, Lara outlines how to make sense of emotions and use that data to drive powerful research insights.…
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Remembering everything you did yesterday is tough, let alone what you did last week. But often, these are the questions researchers pose to their participants during an interview. How can we overcome the fact that humans are forgetful? In this talk, Colette talks about her work leveraging triangulation, the use of multiple varied research methods, …
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When we do research, most of the time we use our tried and true methods: usability tests, interviews, and surveys. How about we expand our toolkit? In this talk, Yoanna teaches us about the power of ethnography. Here she explains what it is, how it helps, and a case study to tie it all together.By Learners Collective Inc
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All of us have been in situations where we've wondered if we belong. It's a natural experience. But, we don't have to feel that way in research. Many of today's leaders have felt the exact same feelings of imposter syndrome you might be feeling now, and have found ways to overcome. In this talk, watch as Noam takes us through his process for gettin…
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If you've been paying attention to the psychological sciences, you've probably heard of the replication crisis. Thousands of studies, including some seminal papers, have been unable to be replicated and the legitimacy of their findings have been called into question. What impact does this have on UX research, and what can we learn from this whole d…
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If you're anything like us, when we get an exciting research project thrown onto our plate, we can't wait to get started. Let's get to recruiting and talking to customers! But wait! Let's pause for a second. Have we done everything we need to do to protect the sensitive information of our users, and make sure we do no harm? Today, Alba shares her '…
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When it comes to doing concept tests and usability studies, sometimes a wireframe just isn't enough, while a fully engineered product is way too much. Is there something in between? In this talk, watch as Kira and Kathryn from Indeed share a new approach using 'Blueprint Fidelity' prototypes.By Learners Collective Inc
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When you're jumping into a new job, you want to hit the ground running... especially if you're the only UX researcher on the team. But, what's realistic? How do we make sure we show steady, consistent progress, without overwhelming ourselves or missing the mark. In this talk, Snigdha shares her 30-60-90 day plan for any new research hire owning a n…
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How can you turn research into less of a tactical practice, and more of a strategic one? If there's one company that's figured it out, it's Slack. In this talk, Christina Janzer and Michael Massimi share their vision for research with us, and how it's allowed them to stay on the inside of the decision curve of major company initiatives at Slack.…
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Sometimes we need to take a step back to take a step forward. Like waaaay back. In this talk, Noam suggests we think back to when we were kids to rediscover some unwritten rules about research. To see everything with fresh eyes again, and return to our paths of growth. What do you think?By Learners Collective Inc
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Returning for her second year in a row, Vivianne Castillo puts out the call for UX Researchers everywhere to do some deep self-reflection. Vivianne reminds us that not only do we have the capacity to do good, but to do harm, especially to our participants. By not doing deep and thoughtful work on ourselves, we risk hurting those we're trying to hel…
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Most researchers work in the private sector, but if you've used government services lately, you know quite well that the public sector is in dire need of our skills as well. Mithula Naik, who heads up research for the Canadian Digital Service, outlines her approach to pushing for positive change in government services as a research leader.…
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Design can be more than a tool for design. It can be a fantastic research tool, as well. If you're a designer doing research, Shruti Ramiah has some tips for you. Leverage your design superpowers to craft research experiences that only you are able to create.By Learners Collective Inc
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When we're working on a research project, we're often planning for a scope of impact that's fairly local: a PM, a designer... maybe a few additional managers. But when we join large organizations with massive products, we need to think massive impact as well. How do we take the results of a small project and amplify them? Tune into this talk by Vic…
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Don't get us wrong, we love it when we're able to see ahead and prepare for our future research needs. But, in fast paced environments, the future is often uncertain, and so are the needs of our stakeholders. How can we be ready when a big research opportunity arises? Watch as Gregg Bernstein, Sr. Director of Research at Hearst Magazines, teaches u…
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When it comes to research impact, influence is what it's all about. But, we don't learn about influence building in school, or when we onboard to a new company. Lucky for all of us, Ovetta Sampson is here to help. She's a pro at building consensus and influence in organizations like Google, Capital One, and Microsoft, and she's going to give you th…
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Not all that matters can be measured, and not all that's measured, matters. In this talk, Nicole and Ling tell us about their journey to quantify something incredibly important, but equally difficult, to measure: trust. Listen as they outline the steps they took to build a reliable, repeatable system to evaluate how much Groupon customers trust the…
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Often times, when you get promoted as a researcher, it's for being great at doing research. But, as you quickly realize, the work and skills of a manager are very different to those of an IC. In this talk, watch as Monal Chokshi, Head of Research at Lyft, gives us her advice for finding success in research management, by leveraging the research ski…
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When's the last time you modified your methods? Added a little spice to your research recipes? In this talk, Jing Jing Tan walks us through a new way of using interviews - not just in reports, but in charts and artifacts, too. Let's bring plotting to our interviews with Jing Jing.By Learners Collective Inc
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Looking for work can be one of the most frustrating experiences anyone ever goes through. Why is it like that, and why don't we have the skills to fix it? Adam Mansour, UX Researcher at Google, talks about how to use our research skills to make a better, more human, hiring experience for everyone.By Learners Collective Inc
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Figuring out what to work on as a researcher can be a daunting challenge. Even more so when so much around you is being measured. But, according to Behzod Sirjani, former Head of Research Operations at Slack, that's not the right way to find the projects that really matter.By Learners Collective Inc
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For those entering the field, you've probably learned a lot about methods, maybe a bit about writing reports, and certainly enough about making a portfolio. But, when it comes to professional growth in this field, understanding the role you play in the bigger scheme of an organization is key. In this classic talk, watch as Dave breaks down what asp…
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When we do UX Research, most of the time we're talking to users who navigate the world just like we do. However, one of the most important types of research projects we can take on, are those centred around making the products and services we build accessible for all, including people with disabilities. To take on these sorts of projects, it's impo…
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As far as org charts go, researchers tend to not be very high up on them. But, should that really be the case? Researchers tend to have a strong understanding of the customer and their needs, a critical perspective to have at the leadership level. In this talk, Matt Gallivan shares the case for researchers in leadership roles.…
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As researchers, we're always looking for frameworks we can use to make sense of our insights and effectively communicate learnings with our colleagues. With all the frameworks out there, is there a way we can combine them to make for a more powerful artifact? In her talk, Claire Menke takes us through her experience of combining multiple frameworks…
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Researchers need to have a wide range of skills to be truly mixed methods. On one end of the spectrum, quantitative methods like A/B testing are powerful tools to measure small differences at scale. On the other hand, ethnographic observations provide for a fully qualitative angle on research. With such different ways of studying people, there's an…
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When it comes to the intersection of business decisions and designing experiences for people, we tend to have a few general heuristics we use to guide our decisions. Faster is better. Less is more. But, what if that's not what our customers need? What if sometimes, more time is better than less time. A more convoluted path is better than a straight…
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With so much focus on better understanding who our research participants are, we often forget to think about how we, as researchers, show up. With a background in counselling, Vivianne Castillo breaks down some of the important introspection we need to do as researchers, and how we might think about showing up to every participant interaction.…
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**CONTENT IS RATED R - LISTENER DISCRETION ADVISED, Gingers, Cursing, Banshee wailings, adult content of all kinds, Kira talking lots about cocaine ** Join The Reverse Leprechaun Marci and Kira the Green Plaid Clad Anti-Pants as we school you fools on Banshees and The horrors of Leap Manor.By 801horrorcultvix
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**CONTENT IS RATED R - LISTENER DISCRETION ADVISED, Murder, Fraud, Magic, Hats, Zany brother antics, Bad Zoom sound quality and connection ** Join Kira Anti-Pants and The Phantom of the tracks once again for a long but entertaining Phantom Bday Special.. about those silly Smith brothers who started a religion.. Murder, magic, fraud, other fun crime…
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**CONTENT IS RATED R - Adult content, Murder, Demons, Barking dogs in background, violence, the occult and their activities** While Murderous Marci is opening a leather shop in Arizona, join Kira Anti-Pants and The Phantom of the Tracks as we paint some upside down crosses and set the world afire.. with our subject of killers who claimed to be poss…
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**CONTENT IS RATED R - Sleep (for those insomniacs who can't sleep), sleep walking, evening attempts at fixing the pool, Adult content, Murder, Sexual assault, cursing, gross candy cane tasting, Howard the Spooky Office Ghost** Join Forever napping Marci who likes sleep parties and Kira Anti-pants the insomniac as we cover some sleep walking cases.…
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**CONTENT IS RATED R - Adult content, Cannibalism, Murder, Bad weather, terrible audio, violence, damn Lansford Hastings. LISTENER DISCRETION ADVISED** Join Kira Anti-Pants and Cannibal Cult of Goons Marci in the spooky front room as we finish the not-so tasty tale of the Donner Party.By 801horrorcultvix
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**CONTENT IS RATED R - Adult content, Cannibalism, Murder, Bad weather, terrible audio, violence, damn Lansford Hastings. LISTENER DISCRETION ADVISED** Join us while cozied up in a blanket of synthetic fabric or flesh next to the fire as the snow blankets the world.. as we delve into cold weather Cannibal season. Karate Chop Kira Antipants and Cann…
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**CONTENT IS RATED R - Adult content, Christmas stuff, Murder, cryptids, Texans, aliens, violence, ect. LISTENER DISCRETION ADVISED** Double the penetration! Join Kira Holiday Plaid Anti-pants, Boooolisicous Marci and Merry Mary (Post) Mortem as we celebrate Halloween during Christmas... we didn't forget Christmas for it's in there too but for your…
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**CONTENT IS RATED R - Adult content, aliens, violence, ect. LISTENER DISCRETION ADVISED** Join Kira Anti-Pants and Identity Crisis Marci who like to start food fights at Thanksgiving and then blame it on the stock market, as we cover the McConkie Ranch Petroglyphs. Cryptids, portals, legends, aliens, head hunters, all the theories and more. Check …
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