We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S. What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and ...
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98_The Future of Rural Healthcare: Insights from Carlinville Area Hospital & Clinics
37:21
37:21
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listener…
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97_Leading the Way: Best Practices for Improving Patient & Employee Experience with Kelvin Hanger and Maria Ashdown
33:36
33:36
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Offic…
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96_Revolutionizing Population Health with Dr. Riya Pulicharam, Co-Founder of Caret Health
22:27
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total heal…
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95_How Healthcare Systems, Physicians, and Parents Can Support Early Childhood Brain Development with Dr. Stephanie Montgomery
30:23
30:23
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On this episode of the Healthcare Plus Podcast, Quint Studer hosts Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build a Community, an organization committed to equipping every parent with the knowledge and tools needed to maximize their child’s brain capacity from day one. Stephanie’s career began in the classroom, where she deve…
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94_Rewiring Leadership in Post-Acute Healthcare: Introducing the Post-Acute Leadership Institute (PALI) with Nick Porter and Tracy Jansen
33:48
33:48
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On this episode of The Healthcare Plus Podcast, hosts Quint Studer and Dan Collard are joined by special guests Nick Porter and Tracy Jansen to announce the formation of the Post-Acute Leadership Institute (PALI), a leadership development program designed to help post-acute organizations and leaders succeed. Tracy and Nick are both founding members…
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93_ Strategies for Improving Healthcare Outcomes and Employee Engagement with Mark Slyter, President and CEO, Dignity Health
32:01
32:01
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On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Mark Slyter, a senior healthcare executive who creates and executes breakthrough strategies that revitalize organizations at an accelerated pace. Currently, Mark works for CommonSpirit Health and serves as President and CEO of Dignity Health’s Arizona East Valley Market, wher…
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92_The Human Margin: Building the Foundations of Trust with Katherine Meese, PhD, Assistant Professor & Director of Research, University of Alabama at Birmingham
33:26
33:26
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On this episode of the Healthcare Plus Podcast, Dan Collard talks with Quint Studer and Katherine Meese, PhD about their newly co-authored book, The Human Margin: Building the Foundations of Trust, which will be published in March by Health Administration Press (ACHE). Dr. Meese discusses her research on creating an optimal work environment for hea…
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91_A Look Ahead at the 2024 ACHE Congress with David Bartholomew, SVP, Learning, American College of Healthcare Executives
40:20
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest David Bartholomew to highlight the upcoming 2024 ACHE Congress: Big Ideas. David is the Senior Vice President of Learning at the American College of Healthcare Executives, a professional society for healthcare leaders committed to improving health. This year, the AC…
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90_Empowering the Next Generation of Healthcare Leaders with Dan Gentry, President and CEO, AUPHA
33:45
33:45
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On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dan Gentry, President and CEO of the Association of University Programs in Health Administration (AUPHA). AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to the improvement of health and healthcare delivery through…
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89_How MUSC is Leveraging AI to Improve Patient Access and Experience with Crystal Broj, Chief Digital Transformation Officer
38:30
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC’s healthcare processes and accelerate the delivery of products, solutions, and services to their pa…
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88_Data Speaks Volumes: The Power of Lab Diagnostics with Dr. David Grenache, Chief Scientific Officer, TriCore Laboratory
31:58
31:58
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On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dr. David Grenache, Chief Scientific Officer of TriCore Reference Laboratories. Quint and David discuss how to replicate best practices, both in leadership and in medicine. Dr. Grenache shares examples of where he’s driven change through the implementation of best prac…
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87_Embracing Patient-Centered Leadership: A Conversation on Trust, Innovation, and Care Coordination with Ardent Health Services President and CEO, Marty Bonick
39:12
39:12
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In this engaging episode of the Healthcare Plus podcast, host Dan Collard welcomes Marty Bonick, president and CEO of Ardent Health Services, as they delve into Marty's extensive background in healthcare leadership and his unique perspective as a patient. Marty's journey comes full circle as he shares his experiences as an administrative fellow, ju…
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86_How TriHealth is Getting Value-Based Care “Right” with CEO Mark Clement
40:40
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by TriHealth CEO, Mark Clement. In 2015, TriHealth’s board, management team, and physician team embraced a bold vision to “get healthcare right” through an increased focus on population health and value-based care. Mark and his teams are committed to improving the health of…
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85_How Love and Compassion Can Improve Patient Experiences with Thomas Dahlborg
23:08
23:08
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On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnan…
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84_The Latest Research on Nursing, Staffing, and the Human Element of Healthcare With Quint Studer and Katie Boston-Leary
37:21
37:21
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On this special episode of The Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer, co-founder of Healthcare Plus Solutions Group, and Katie Boston-Leary, Director of Nursing Programs, American Nurses Association to analyze key findings of the latest Models of Care Insight Study and what they mean for the healthcare industry. The …
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83_Scott Becker’s Story: The Past, Present, and Future of Becker’s Healthcare
40:06
40:06
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On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Scott Becker. Scott is a partner in the healthcare department at McGuireWoods and founder and publisher of Becker’s Hospital Review and Becker’s Healthcare. In their conversation, Scott shares what drove him to found Becker’s more than 30 years ago and di…
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82_Creating a Culture of Caring: Addressing Nurse Hostility and Caregiver Burnout with Kathleen Bartholomew
35:29
35:29
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On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Kathleen Bartholomew, RN, MN. Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. In their conversation, Kathleen an…
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81_Bridging Generational Gaps in the Workforce: How Organizations Can Capture (and Retain) Millennial Talent with Amelie Karam
38:30
38:30
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On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Amelie Karam, a nationally renowned speaker and consultant focused on bridging generational gaps in the workforce. For the last nine years, Amelie has worked with organizations across a number of industries to teach them about the millennial perspecti…
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80_Reimagining the People Pillar: The Evolution of the Human Capital Ecosystem™ with Quint Studer and Dan Collard
37:43
37:43
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On this special episode of The Healthcare Plus Podcast, your hosts Quint Studer and Dan Collard come together to discuss The Human Capital Ecosystem™, a platform and diagnostic tool created and deployed by Healthcare Plus Solutions Group to help healthcare organizations identify areas for improvement and implement personalized solutions. Quint and …
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79_From Vietnamese Refugee to Healthcare Executive: Fawn Lopez's American Success Story
44:03
44:03
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On this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez, publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry. As the publisher at Moder…
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78_Rethinking Healthcare Economics: The Power of Advanced Practice Providers with Matthew Bates
34:39
34:39
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healt…
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77_Build a Brain, Build a Life, Build a Community with Carlton Ulmer
36:58
36:58
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educ…
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76_The Role of Data in Changing Healthcare Staffing Models with April Hansen
34:46
34:46
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On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improvin…
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its i…
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74_Reducing the Stigma of Mental Health with Quint Studer
45:38
45:38
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Reducing the Stigma of Mental Health with Quint Studer May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of menta…
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73_Connecting Clinicians to Purposeful Work with Natasha Lee
30:59
30:59
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Connecting Clinicians to Purposeful Work with Natasha Lee On this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffin…
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72_Why HCAHPS Scores Aren’t Improving with Tim Broderick
32:50
32:50
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018. In the last 5 years, there has been very…
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71_Connecting Hospitals to Hospitality with Tyler Lyne
36:58
36:58
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On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur. Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler…
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70_Analyzing the Models of Care Insight Study Survey Findings with Katie Boston-Leary
48:49
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry. Katie previously joined The Busy Lead…
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69_The Impact of Compassion with Dr. Laura McClelland
33:27
33:27
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Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU). When Laura McClelland’s father wa…
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68_The Human Margin with Dr. Katherine Meese, Ph.D
45:32
45:32
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This week Quint talks with Dr. Katherine Meese (UAB), who conducted an extensive study on what’s driving burnout in health care workers and it’s not at all what you’d expect! In healthcare, we often talk about the financial margin (Do we have enough money to keep the doors open and pursue our mission?) and the operational margin (Do we have enough …
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67_How Healthcare’s Academic Communities Are Reinventing Themselves with Paula Song and Chuck Stokes
49:18
49:18
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This week Quint talks with Chuck Stokes, interim department chair at the University of Alabama at Birmingham in the Department of Health Services Administration, and Dr. Paula Song, Richard M. Bracken professor and chair of the Department of Health Administration at Virginia Commonwealth University. The discussion centers on how universities are pr…
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66_A Preview of This Year’s ACHE Congress—and Why It’s a “Can’t-Miss” for Busy Leaders with David Bartholomew
52:05
52:05
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There’s a lot going on in healthcare. There’s so much change, so many moving parts, and so many new ideas popping, it can feel overwhelming. That’s why the 2023 ACHE Congress on Healthcare Leadership—coming up March 20-23 in Chicago—is a perfect “time-out” for busy leaders. It provides a chance to network with peers, solve problems, form new partne…
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65_Life Support: One Cancer Survivor’s Journey into Patient Advocacy with John Hallick
25:12
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John Hallick, founder and president of MET Crusaders and co-president of Biomarker Collaborative, joins the podcast to share the story of his journey into patient advocacy. In February 2018, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by th…
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64_Reimagining Care Delivery: A Look at the Models of Care Insight Study
37:09
37:09
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Quint’s guests in this podcast are Katie Boston-Leary of the American Nurses Association (ANA) and Hunter Joslin with Joslin Insight, a customer insights and strategy consulting firm. The two have joined forces with Healthcare Plus Solutions Group (HPSG) to initiate the national Models of Care Insight Study. The goal is to look at new and alternati…
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63_How Creating a “Culture Committee” Can Transform Your Organization with Brooke Montoya
42:25
42:25
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On this podcast, Quint has an in-depth discussion with HR Practitioner, Brooke Montoya, and discusses her time as the director of human resources for Monticello Health Services, which was recently ranked as one of Modern Healthcare’s Best Places to WorkTM for 2022. Creating a workplace that people want to be a part of requires a lot of things to ha…
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62_The Transformative Power of Culture: The Journey of The University of Kansas Health System
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When times are tough (or even when they’re not), culture is everything. In this podcast, Quint talks to Bob Page and Tammy Peterman, executives at The University of Kansas Health System and coauthors of the book Proud But Never Satisfied: Ten Transformative Actions for Healthcare Systems. The academic health system has had quite a journey of transf…
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61_Human-Centered Leadership: What It Really Looks Like with uleadership
40:28
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When Kay Kennedy, Lucy Leclerc, and Susan Campis started the research for Human-Centered Leadership in Healthcare, they had a long list of survey questions. However, it really came down to these two questions. First, describe the leader you’ve had in the past or currently whom you would follow to the ends of the earth. What does that leader look li…
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60_Banner Health: Removing the Barriers to Employee Well-Being with Nicole Stec
29:41
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Health systems are providing employees with more well-being resources than ever, but most have a utilization problem. This week’s guest is Nicole B. Stec, director of well-being for Banner Health based in Phoenix, AZ. In this podcast, Nicole discusses Banner Health’s system-wide comprehensive well-being strategy called “MyWell-Being.” Banner has fi…
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59_Why You Should Pursue a “Best Places to Work” Designation with Denise Webber and Jim Ulrich
31:18
31:18
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Being on Modern Healthcare’s “Best Places to Work” list is an honor. But the real reason the designation matters is that preparing for it creates the best patient care possible. Denise Webber, FACHE, president/CEO of Stillwater Medical, and James P. Ulrich, Jr., MHA, FACHE, FHFMA, CEO of York General, head up organizations that are longtime designa…
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58_Relieving Fear and Anxiety in Patients and Employees with Mindy G. Spigel, RN, MSN, CPXP
31:27
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Anyone who works in healthcare knows patients struggle with anxiety and worry and fear. Yet it’s easy to get so caught up in our day-to-day work, with all its stress and chaos, that we can lose sight of this truth—as well as the fact that employees, too, can be fearful. In this episode, Mindy G. Spigel, RN, MSN, CPXP—author of the new book There’s …
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57_The Evolution of Patient Care: Moving to a Patient Partnership Model with Clay Linkous
26:06
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Like most of us, Clay Linkous—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a crit…
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56_Moving from the Great Resignation to the Great RE-SIGNation: Re-Recruiting High Performers with Dr. Mayer
37:04
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Special guest host Dan Collard, Co-Founder/Partner with Quint Studer of Healthcare Plus Solutions Group interviews Thom Mayer, MD, an emergency medicine physician, medical director for the NFL Players Association, and author of the book Battling Healthcare Burnout: Learn to Love the Job You Have, While Creating The Job You Love. He says the Great R…
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55_Connecting Goal Setting to Real Results with MUSC
31:11
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In healthcare, we focus heavily on numbers and metrics, but how do we ensure we are connecting these numbers to real patient outcomes? Goal setting is one of the best ways to make sure your metrics are tied to real results. In this week’s podcast, Quint chats with Dr. Cory Robinson and Mary Finley from the Medical University of South Carolina (MUSC…
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54_How Aramark Healthcare+ Made Caring Part of Its DNA with Bart Kaericher
25:32
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The team at Aramark Healthcare+, which provides food, facilities, and uniform services to healthcare organizations, knows that vision statements are more than just words. They’ve figured out how to operationalize theirs—“Together we serve. We solve. We strengthen.”—to create a culture of caring, empowered employees and make patients’ lives better. …
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53_The Evidence Is In: We Can Heal Ourselves by Serving Others with Dr. Stephen Trzeciak
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The Evidence Is In: We Can Heal Ourselves by Serving Others With stress and burnout at an all-time high, we need to be more conscious than ever about self-care. In this episode, Dr. Stephen Trzeciak shares how caring for and serving others actually replenishes us, and shares the physical and psychological benefits of helping others. We’ve always kn…
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52_Optimizing Relationships with Outside Contractors: How to Create a Win-Win for Both Organizations with Shannon Heard and Kevin Graves
44:33
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Many organizations depend on outside contractors for key components of their operations. Yet when outsourcing parts of your work, it can be a struggle to bring both teams together to create a seamless experience for everyone. Also, at times there can be a tendency to treat outside contractors like a commodity. Not only is this bad for the relations…
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51_Dealing with Disruptive Behaviors: Cultivating a Culture That Allows People to Fall Back in Love with Their Job Sonia Rhodes and Dr. Renee Thompson
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There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it. Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They s…
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50_Words Matter with Terre Short and Dennis Snow
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Words Matter During busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, tha…
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49_Making Preparedness Part of Your Mission with Eugene Schneller
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From PPE and ventilator shortages to challenges in distributing vaccines and medications, it’s clear that the added strain from Covid-19 exposed some cracks in our healthcare system. In order to be ready for whatever comes next, we need to rethink how we procure and allocate resources. Eugene Schneller shares why supply chain management should be t…
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