Best Spain MBA Podcasts (2024)

1
133. Kevin D. Monroe: From Prayers to Profits, Navigating Church Politics to Wireless Sales with a Side of Gratitude (and how to be grateful, esp. when you're not feeling particularly positive!) 58:22

14h ago58:22

58:22

Ever wondered what it's like to get fired from a church? Join us as Kevin Monroe, a perpetual optimist, shares his and inspiring (and hilarious) journey, Kevin's story is filled with unexpected twists and turns. One minute he's battling religious politics, and the next he's embarking on a wild adventure in the world of wireless sales. Along the way…

1
080 - Balancing creativity and business in Spain, with Brian Farrell (Farco) 1:02:53

7d ago1:02:53

1:02:53

The podcast is back after a much needed (albeit unintended) hiatus. For more details, listen to this episode (in Spanish) or wait until an AI translates it for you. Until then, listen to a few of the episodes that we had recorded prior to the break, which are still of high relevance, the first of which features our friend Brian Farrell, co-founder …

1
Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX 29:54

12d ago29:54

29:54

Once you are into CX, you never leave... this summarises how Martin Anderson explains the journey he has taken over the past 21 years building the Lemon Contact Centre near to Durham in the north-east of the UK. Peter Ryan talks to Martin about the entrepreneurial nature of BPO and CX, how he got started, and how he manages to compete in a business…

1
Jonas Berggren - Transcom - AI & Transforming Customer Service 26:07

6d ago26:07

26:07

Jonas Berggren is the Head of Global Accounts EMEA at Transcom. He is also a member of the Transcom EMEA management team. He is based in Stockholm, Sweden. Jonas has a long history designing customer experience processes, but he is also well known as an innovative thought leader. He publishes a popular LinkedIn newsletter titled "Transform Customer…

1
Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX 38:57

21d ago38:57

38:57

Leo Lopez is the co-founder and principal consultant at Calltastic, an advisory firm focused on helping startups and small businesses. He is based in Los Angeles, California. Leo has over 30 years experience in contact center operations and he is now using this expertise to help startups improve their customer service processes. In this conversatio…

1
132. Julianna Yau Yorgan: How to be Unapologetically Introverted and Unstoppable, learn Practical Insights from her career at Blackberry, Project Management & Coaching in Canada & Spain 45:51

27d ago45:51

45:51

In this episode of the 'How I Got Hired' podcast, I interview Julianna Yao Jorgen, a leadership and career coach who specializes in helping introverts advance their careers. Juliana shares insights from her extensive corporate career across various geographies and industries, including her strategic career moves to work at BlackBerry and eventually…

1
Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX 22:25

1M ago22:25

22:25

FormIGA was launched in London in June this year. It's the Industry for Good Alliance for technology and business services and is a joint venture between the IAOP and the GSA. Alistair Niederer heads up the ESG initiatives for the GSA so he talked to Mark Hillary about what this new alliance is doing and how it is more than just another industry bo…

1
Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji 28:09

2M ago28:09

28:09

Stephen Peattie is a Director at Kinetic GB and HybridWorkSmart. He is based near to Leicester, in the UK Midlands. Daniel Castilla is the co-founder and MD of Alliance BPO Services. He is based in Hermosillo, Sonora, Mexico. Daniel and Stephen both visited Fiji on a recent mission to explore current and potential BPO and CX services from Fiji. Fij…

1
Leigh Hopwood - CCMA - CX From The Buyer's Perspective 26:35

1M ago26:35

26:35

Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter recently attended a CCMA event in Manchester focused on the buy-side - the companies that need to create their own CX team or buy in expertise from a specialist BPO. He called Leigh to talk abo…

1
Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales 26:46

2M ago26:46

26:46

Sandra Busy is the Chief Executive Officer of Cnect Waies. Cnect Wales, (formerly The Welsh Contact Centre Forum), is Wales' premier networking organisation for business in Wales operating centralised services. They represent Wales and promote greater investment in BPO and CX in Wales. The British general election is taking place as this episode ar…

1
Frances Colon: “La IRA se planteó para perdurar a través de cualquier gobierno” 14:01

2M ago14:01

14:01

El director de EsadeGeo, Angel Saz-Carranza, conversa con Frances Colon sobre los avances de la transición energética en EEUU y los efectos que está teniendo la implementación de la Inflation Reduction Act (IRA). Además, se plantean cuál es el futuro de la principal política industrial del país americano ante el posible regreso de Donald Trump a la…

1
131. Claire Harbour's World Tour: Coaching, Cultures, and Crazy Stories working in 17 Countries & 8 Languages! 1:06:37

2M ago1:06:37

1:06:37

My guest today is no ordinary coach. Claire Harbour is a true multi-hyphenate: coach, author, podcaster. She spent the first part of her career in General Management, Consulting & Executive Search in companies like Louis Vuitton and Egon Zehnder and has worked around the world in 17 countries in 8 languages. We are going to talk about this half and…

1
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels 23:50

2M ago23:50

23:50

Alexandra da Silva Rodrigues has many years experience designing and supporting CX in various major hotel groups. She is now the Global Head of Reservations and Customer Services at Generator & Freehand hotels. Alexandra is based in Barcelona, Spain. Mark Hillary called Alexandra to talk about CX in hotels generally, but with a focus on the multili…

1
Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain 23:09

3M ago23:09

23:09

Andreas Helland is the CEO & Co-Founder at Atender Group. He is based in Bergen, Norway. Atender Group is based in Norway, but has their main operational facility in Málaga, Spain. Andreas talked to Peter Ryan about how a company that mostly serves customers in the Nordics region manages to do this from a sunny location in Spain that is known to mo…

1
Episode 381: Annalee Schlossberg of Bel Fries - New York, NY [Part 3]. The Young TRAILBLAZING BELGIAN FRIES Entrepreneur is BACK. Never TOO YOUNG to Start. IMPRESSIVE Expansion to Multiple Locations. 51:54

2M ago51:54

51:54

Welcome to another exciting episode of JUSTIN AND THE [FOOD] ENTREPRENEURS Show! Our host, Justin Bizzarro has a special guest who is making waves in the food industry. It's been over a year since their last podcast together, and we are thrilled to welcome back Annalee of Bel Fries from New York City. Despite her young age, Annalee's entrepreneuria…

1
¿Trabajar menos para vivir mejor? La reducción de la jornada laboral 31:07

2M ago31:07

31:07

Disponer de tiempo para hacer todo aquello que disfrutamos es esencial para alcanzar una vida plena. Sin embargo, parece inevitable que el trabajo acabe absorbiendo gran parte de nuestro tiempo, lo cual genera impactos imprevistos en la salud, la igualdad y la productividad de nuestras sociedades. En este podcast repasamos algunas conclusiones del …

1
Stephen Loynd - TrendzOwl - AI And Innovation In The USA 43:00

3M ago43:00

43:00

Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Virginia, close to Washington DC. Stephen has just published a new book this week. It's called "The Widening Turn: America & the Accelerating Sweep of Innovation." The book explores how new technologies, such as AI, are redefining work, culture, and our entire society. …

1
Episode 380: Eidref of What's Good Dough? - San Jose, CA. From Cubicles to PIZZERIAS. The Incredible Journey of a PIZZA LOVER. Building GENUINE CONNECTIONS for MUTUAL GROWTH. What is PIZZA PASSION? 48:34

3M ago48:34

48:34

Welcome to another exciting episode of JUSTIN AND THE [FOOD] ENTREPRENEURS Show! In this episode, Justin Bizzarro sits down with Eidref from "What's Good Dough?" in San Jose, California. They dive into 's inspiring journey from disliking his corporate job to finding his passion in making and learning about pizza. Eidref shares how a conversation ab…

1
Erin Broecker - Teleperformance - Using Content To Learn More About CX 22:30

3M ago22:30

22:30

Erin Broecker is the Senior Director for Global Content Strategy at Teleperformance. She is based in Sacramento, California. Erin is focused on content. How it is created and how it is published. She is endlessly thinking about how people within our industry learn about CX strategies. Erin plans which organizations Teleperformance can work with to …

1
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada 30:05

3M ago30:05

30:05

Michael Morrison is the Chief Revenue Officer at NCRI Inc. He is based in Toronto, Canada. Peter called Michael to talk about CX and BPO in Canada and how Canada has played a dual role as a nearshore BPO destination for the US as well as being an important market for customer service itself... come and listen to a discussion about the great white n…

1
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships 30:40

4M ago30:40

30:40

Aymen Ismail is the Head of Customer Engagement Solutions at smart Europe GmbH. He is based in Stuttgart, Germany. The smart auto company was founded in Germany in 1994. The brand was originally famous for quirky small cars, such as the ForTwo. Now, the company is focused on EV production and battery technology. The auto industry is surfing an extr…

1
Ep. 95 Tamila Gresham and Simon Mont from Harmonize on new ways of seeing, being and working together 57:35

3M ago57:35

57:35

The way groups are working together is not working. But introducing new structures alone is not enough. Tamila and Simon talk to me about how we need to develop our ways of seeing, being and working together if we want to act in the highest possible alignment with our vision. A key part of this is using the lens of Power, Belonging and Justice (PBJ…

1
130. Sam Gratton: MBA in Barcelona, then a successful Banking career in London and why he ended it, then film-making & finally founding a global Communication training firm from scratch in Madrid 1:18:45

3M ago1:18:45

1:18:45

I’ve been following Sam Gratton for 4 years on LinkedIn, where I came across one of his videos that had all of my favourite components: it was educational, entertaining and energizing. Sam is the founder of Gratton Communications, a communication training firm that helps people with Business English and Public Speaking. His clients include CEO’s an…

1
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados 31:58

4M ago31:58

31:58

Seandette Wiltshire is the founder and director of strategy and operations at The Contact Hub. She is based in Christ Church, Barbados. The Contact Hub offers contact center and marketing services to companies in Barbados - and beyond. In this conversation with Peter Ryan, Seandette talks about creating a new BPO in Barbados and how the region is d…

1
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization 29:54

4M ago29:54

29:54

Steve Mosser is the Group CEO & Chief Innovations Officer at Sensée. He is based in London, UK. Sensée is a work-from-home specialist, but has recently purhased The Contact Company, in Liverpool UK. This more or less doubled their size, but means they now offer both contact center and WFH options. In this conversation, Steve focuses on the evolutio…

1
079 - Building the next 10 years of MarsBased 18:39

4M ago18:39

18:39

Celebrating a decade of bootstrapping brilliance, I, Àlex, founder of MarsBased, am back behind the mic to share an emotional tribute to the journey we've shared. As we revel in a significant milestone, I'm incredibly grateful for the unwavering support from our clients, friends, and the wider community. The anniversary bash in Barcelona was an unf…

1
¿Cómo afrontan las empresas los riesgos sistémicos? 28:46

3M ago28:46

28:46

El año 2023 fue testigo de temperaturas globales históricas. Asimismo, crece la desigualdad social y las consecuencias de la creciente polarización geopolítica. Tanto la UE como el Foro Económico Mundial hablan de policrisis y de la necesidad de construir sociedades resilientes. Esta crisis sistémica obliga a todos los agentes sociales a plantearse…

1
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor 9:40

4M ago9:40

9:40

CXOutsourcers 2024 took place on May 1/2 in Atlanta, GA. Both Mark Hillary and Peter Ryan were at the event. Mark talked to some of the speakers and delegates about their thoughts on what they experienced and learned from the event. This podcast features: Stephen Loynd, Founder and Principal at TrendzOwl https://www.linkedin.com/in/stephenloynd/ Ro…

1
Episode 379: Bella Muscolino of Rockin’ Burgers - Boston, MA [Part 4]. INTEGRITY and HUMILITY. Young Entrepreneur GROWING Herself and FOOD TRUCK. Keep Switching Up the Yummy Menu. APEST TEST to WIN. 58:37

4M ago58:37

58:37

Welcome to an informative episode of "JUSTIN AND THE [FOOD] ENTREPRENEURS," where host Justin Bizarro acquaints you with the critical aspects of food entrepreneurship. The episode offers an intriguing insight into the food truck industry, featuring an enlightening interview with Bella from Rockin' Burgers. Get inspired by Bella's journey from a typ…

1
Chris Gillen - A Closer Look - CX With AI And Humans Working Together 13:53

4M ago13:53

13:53

Chris Gillen is the CEO of A Closer Look. He is based very close to Atlanta, GA, so the CX Outsourcers conference is a local event for him. In this conversation he gave Mark Hillary a preview of his CXO keynote speech on CX and AI and keeping humans in the loop https://www.linkedin.com/in/chrisgillen/ https://a-closer-look.com/ https://cxoutsourcer…

1
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA 20:07

5M ago20:07

20:07

Alex Muñoz is CEO of the Hispanic Media Center in San Diego, CA. He is focused on advertising and marketing for the hispanic community in the USA. Alex talked to Mark Hillary from Mexico City about the importance of understanding the complex nature of the hispanic community in the US and not just assuming there is a broad need for an "English" cust…

1
129. Dr Mona Mourshed: From McKinsey Senior Partner to Global Non-Profit Founder, Learn from her Journey and the profound influence of the Arab Spring 40:52

4M ago40:52

40:52

Join Dr. Mona Mourshed from Generation.org as we explore the magic of education and jobs. She's not your average leader; she's a trailblazer who's traveled from the Middle East to the forefront of changing careers. Our chat is packed with great insights. Mona explains how having a strong passion and connecting it with your goals can transform your …

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Spain MBA Podcasts

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