A show from WFMU about our shift to a digital future. Mark Hurst interviews creators and thinkers about technology, community, videogames, and whatever else is next.
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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Techtonic is the podcast that's all about groundbreaking progress in your tech job search. Whether you're a tech professional on the hunt for your next big opportunity or a team leader looking for expert insights on navigating the tech hiring market, this is the place for you. Every episode, we bring you real stories, struggles, resume hacks, professional branding, and success tips directly from those in the trenches and top hiring managers.
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A monthly mix of the very best in Techno destroying dance floors all over the world PLUS a guest mix from DJs/Producers each and every month.
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Carl Öhman, author, "The Afterlife of Data: What Happens to Your Information When You Die and Why You Should Care" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Carl Öhman" [0:05:18] - "Mark's comments" [0:42:37] Lulu Lewis - "Destroy All Data" [0:53:49]https://www.wfmu.org/playlists/shows/143612…
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84. Applying the AI First Mentality to Revenue Generation
42:29
42:29
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Are you effectively leveraging AI on your workflows? As Thomas continues the AI research journey, AI Use Cases for Generating Revenue, he reveals the power of AI in revenue generation. With TSIA’s latest paper, The Emerging 20, highlighting critical AI use cases, Thomas is on a mission to show how AI is a game-changer for businesses today. Joining …
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Ep.11 Rob OBrien - Expert Insights From A Former HR Entrepreneur Turned Salesforce Pro
41:53
41:53
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In this engaging episode of Techtonic, we dive deep into the Salesforce ecosystem with a seasoned professional who has spent over seven years honing her skills. From solo admin roles to leading Salesforce adjacent product sales, she shares her journey of transitioning from HR into the tech space, offering a unique perspective on leveraging diverse …
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Music behind DJ: Rancho Mastatal [www.ranchomastatal.com] [0:00:00] Music behind DJ: - Appropriate Technology [https://ranchomastatal.com/appropriate-technology] [0:08:50] Music behind DJ: - Building with Earth [https://ranchomastatal.com/earth-building-intensive] [0:14:50] Music behind DJ: - El Pueblo De Mastatal [https://ranchomastatal.com/people…
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Paula Bialski, author, "Middle Tech: Software Work and Culture of Good Enough" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Paula Bialski" [0:08:14] - "Mark's comments" [0:45:59] Paula and Karol - "Expectations" [0:55:05]https://www.wfmu.org/playlists/shows/143172By Mark Hurst and WFMU
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83. The Hard Truth About Mastering Change Management
42:38
42:38
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In this episode of TECHtonic, Thomas Lah welcomes Dr. Jessica Kriegel, Chief Scientist of Workplace Culture at Culture Partners. In light of today’s rapid shifts in technology business models, the conversation addresses head-on the challenges of change management. Jessica shares her insights on why traditional approaches fail, the importance of con…
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Google antitrust decision party: celebrating the DOJ's win over the monopoly Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" JARC - "Move On Up" [0:22:54] Pookiesnackenburger - "Just One Cornetto" [0:22:41] Har-You Percussion Group - "Welcome to the Party" [0:22:27] Hot 8 Brass Band - "shake your body (down to the ground)" [0:34:39] - "Hampsterd…
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Jon Leidecker, aka Wobbly, on Negativland and fair use Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack - "Mark's intro" Negativland - "Don't Don't Get Freaked Out" - The World Will Decide [0:05:56] - "Interview with Jon Leidecker" [0:08:55] - "Mark's comments" [0:47:28] Wobbly - "Every Piano" - Popular Monitress [0:53:08]https://www.wfmu.or…
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82. Practical Ways to Unlock Revenue Growth with AI
49:53
49:53
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The transformative potential of AI in the technology industry is driving companies focus on growth without significantly increasing their sales and marketing spend. Thomas speaks with Brent Grimes, CEO of Reef.ai, about how to efficiently drive revenue growth by introducing AI into the process. Brent shares the journey of Reef.ai and its aim to pre…
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Tech and the sandwich generation: protecting elders and kids from predatory Big Tech companies Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack Music behind DJ: - "Caring for elders w/tech" Plone - "Plock" - Plock [thanks to DJ Monica] [0:33:16] Music behind DJ: - "Caring for kids w/tech" [0:34:08] The Bo-Keys (featuring Percy Wiggins) - "St…
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Ep.10 Marisa Hambleton - Leveraging Diverse Skills & Community for Career Success in Salesforce
39:07
39:07
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In this insightful episode of Techtonic, we welcome Marisa Hambleton, a Salesforce Hall Of Famer, consultancy owner, community group leader, and community conference organizer. With over a decade of experience, Marisa offers invaluable advice on transitioning careers, the importance of continuous learning, leveraging diverse skills, and the role of…
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TSIA Takes: Gainsight on How to Redefine Customer Success
40:35
40:35
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On this episode of TECHtonic, Thomas asks hard questions about the shifting landscape of customer success with Nick Mehta, CEO of Gainsight. Inspired by a provocative chapter in Frank Slootman's "Amp It Up" that questions the necessity of customer success, Thomas and Nick explore the current debates and future directions of this critical business f…
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Joe Strummer & the Mescaleros - "Global A Go-Go" - Global A Go-Go [0:00:00] Set: Interview with Kirsten Eddy of Pew Research Billie Eilish - "Bad Guy" - When We A [0:24:17] Set: Interview with Alex Mahadevan of the Poynter Institute Waxahatchee - "Crowbar" - Tigers Blood [0:54:25]https://www.wfmu.org/playlists/shows/142238…
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81. Connecting the Dots: How Technology Providers Prove Their Business Value
45:39
45:39
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Join Thomas Lah and Chad Quinn, CEO of Ecosystems in an engaging episode of the TECHtonic podcast. Chad shares his insights on helping technology providers prove the business value of their solutions through Ecosystems' collaborative web platform and AI-driven tools like ViViEN, the Virtual Value Engineer. Discover how focusing on common objectives…
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Generative AI and the "cesspool internet" – with Jason Koebler Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Jason Koebler" [0:03:50] - "Mark's comments" [0:42:22] - "AI ripoff songs" [0:54:38]https://www.wfmu.org/playlists/shows/142018By Mark Hurst and WFMU
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TSIA Takes: Salesforce and the Customer Success + Support Services Experiment
46:41
46:41
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Join us for the first episode of TSIA Takes, a limited TECHtonic podcast series. During this series, Thomas Lah dives deep into the pivotal question: What is the value of customer success? This pressing question has turned the customer success organization upside down as it navigates what the future of its business looks like. In this episode, Thom…
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How it started, how it's going: revisiting the warnings of the past Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" The Juice Media - "Honest Government Ad | AI" [0:53:31]https://www.wfmu.org/playlists/shows/141782By Mark Hurst and WFMU
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Ep.9 Janeen Marquardt - The Importance Of Domain Knowledge In Salesforce
37:43
37:43
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In this engaging interview, Janeen Marquardt shares her journey from a traditional tech background to becoming a seasoned Salesforce leader. She emphasizes the significance of community involvement and continuous learning in the Salesforce ecosystem. Janeen offers valuable insights on career development, the importance of domain knowledge, and effe…
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80. Infor’s Guide to Future-Proofing Your Customer Success
43:22
43:22
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Join us for a captivating episode of TECHtonic, where Thomas Lah sits down with Mari Cross, Chief Customer Officer at Infor. In this insightful discussion, Thomas and Mari discuss the dynamic landscape of customer success and the crucial role of the chief customer officer. Discover how Infor navigates the challenges of transitioning from legacy sys…
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Carissa Véliz on digital ethics Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Carissa Véliz" [0:07:27] - "Mark's comments" [0:43:58] I Won't Google That - "Hurst & Ottsc" [0:53:26]https://www.wfmu.org/playlists/shows/141553By Mark Hurst and WFMU
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The surveillance state is here: discussing with Byron Tau, author, "Means of Control" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Byron Tau" [0:03:50] - "Mark's comments" [0:42:51] Rocket 808 - "Under Surveillance" [0:54:13]https://www.wfmu.org/playlists/shows/141329By Mark Hurst and WFMU
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79. Transformation and Innovation with Maptek's CEO
41:37
41:37
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In this episode host Thomas Lah sits down with Eduardo Coloma, the CEO of Maptek, a leading provider of software and hardware solutions for the mining industry. This episode delves into Maptek's journey from traditional business models to a subscription-based "as-a-service" transformation, highlighting the challenges and strategies involved. Eduard…
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Mark answers listener questions about AI, robots, and whether we should throw our phones in the river. Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" The New Existentialists - "Last Days of the Internet" [Thanks to DJ Mike in Brooklyn!] [0:55:01]https://www.wfmu.org/playlists/shows/141077By Mark Hurst and WFMU
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Ep.8 Shannon Gregg - The Importance Of Soft Skills In Salesforce
39:34
39:34
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In this engaging interview, Shannon Gregg shares her journey from traditional CRM systems to becoming a prominent Salesforce expert. She emphasizes the importance of blending people, processes, and technology to enhance customer satisfaction. Shannon offers valuable advice on career pivots, handling imposter syndrome, and effective networking strat…
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Ultra-processed food w/Mark Schatzker and "Food, Inc. 2" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Mark Schatzker" [0:08:31] - "Mark's comments" [0:47:01] Sir Robert Orange Peel - "TikTok is frying my brain" [0:54:41]https://www.wfmu.org/playlists/shows/140831By Mark Hurst and WFMU
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78. Unleashing the Power of AI in Educational Content Creation
44:47
44:47
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Join Thomas Lah in the latest episode of TECHtonic as he delves into the transformative power of AI in educational content creation. In this episode, Thomas engages in a thought-provoking conversation with Sarah Sedgman, CEO of LearnExperts, the AI tool that revolutionized OpenText's educational material production. Sarah shares her vision of democ…
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Johnny 5 - "." BMO - "." Conky 2000 - "." Wall-E - "." Bender - "." Gumby Robots - "." T-1000 - "." SAM The Wake & Bake Morning Show Computer K9 - "." Iron Giant - "." Transformers OLD ONES Mr. Roboto - "." Crow T. Robot ROOMBA Paulie's Robot - "." Robbie Junior - "." Mechanical Turk - "." Fuureal - "." Nanobot Alpha 5 - "." Furby - "." Rosie the R…
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We should all switch to Linux Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Peter" [0:08:43] - "Mark's comments" [0:45:52] Highly Effective People - "Under Surveillance" [thanks to Evan "Funk" Davies] [0:54:26]https://www.wfmu.org/playlists/shows/140361By Mark Hurst and WFMU
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77. Executive Panel: Deploying AI to Optimize Customer Outcomes and Financial Results
57:47
57:47
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Artificial Intelligence (AI) and Generative AI (Gen-AI) have the potential to transform insights, processes and provide a competitive edge for B2B technology firms. But in reality, few companies have developed a complete AI roadmap, and many have yet to begin evaluating opportunities for leveraging AI and Gen-AI across the enterprise. In this execu…
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What's eating Google? Exploring Google's descent into AI madness. Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" Hurst & Ottsc - "I Won't Google That" [0:54:30]https://www.wfmu.org/playlists/shows/140133By Mark Hurst and WFMU
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Chris Gilliard on what AI is really for Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack - "Mark's Intro" - "Interview with Chris Gilliard" [0:03:22] - "Mark's comments" [0:39:05] Hurst & Ottsc - "AI" - Spameater [0:52:45]https://www.wfmu.org/playlists/shows/139898By Mark Hurst and WFMU
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76. Scaling Customer Success with AI: A Deep Dive with Microsoft
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36:10
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Host Thomas Lah welcomes David Judge, Partner, General Manager Global Customer Success at Microsoft, to explore the transformative impact of artificial intelligence on scaling customer success. As Microsoft leverages AI across its extensive service offerings, Judge provides an insider's view on how these technologies are improving customer interact…
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Ulises Mejias and Nick Couldry on “Data Grab: The New Colonialism of Big Tech and How to Fight Back.” Tomaš Dvořák - "Game Boy Tune" - "Mark's Intro" [0:00:04] - "Interview with Ulises Mejias and Nick Couldry" [0:04:42] - "Mark's comments" [0:45:00] Rocket 808 - "Under Surveillance" [0:54:39]https://www.wfmu.org/playlists/shows/139638…
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