Billions & Billions of eyeballs, six continents, 10k+ servers, and plenty of lessons learned over 2+ decades in IT If you're looking for quick tips on optimizing tech, managing suppliers, and growing a business, 20 Minutes Max is the space for you. Join me as I talk about things that come up during my day and share insights on taking your business to the next level. In less than 20 minutes, you'll walk away with actionable advice and strategies for success. Take advantage of this valuable re ...
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Discover the Secret to Successfully Buying IT Services: 25 Years of Experience
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Are you facing challenges when buying IT services? In this episode, I'll share 25 years of experience to help you navigate the process with ease. Discover how to identify your business needs, narrow down options, evaluate quality, and master costs. I'll guide you to successful IT service acquisition. Comment below with your biggest IT service chall…
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Make Cybersecurity a Hassle for Hackers, Not for You.
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Facing a cybersecurity incident can be a game-changer for any business. How prepared are you to handle a breach? Tune in to discuss the critical steps to prevent future incidents and the importance of layering people, processes, and tools. Begin your cybersecurity journey by reviewing and adhering to your cyber insurance policy requirements. This w…
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If You Want to Thrive in Business, You Have to Make Things Easier for Your Clients
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Struggling to stand out in business? Simplify your client interactions! Identify how you're making life easier for your clients. If you can't easily explain it, it's time to reevaluate your approach. Clear communication enhances understanding and showcases your value. What are you doing to simplify things for your clients? Share your thoughts in th…
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Choosing Your Internet: Broadband, Dedicated Fiber, Fixed Wireless, or Satellite—Which Is Best for You?
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Struggling to choose the best internet service for your business? From broadband to dedicated fiber, fixed wireless, and satellite, the options can be overwhelming. The key is understanding what you're actually getting. Broadband might seem attractive, but is it fiber or DSL? Fiber offers higher bandwidth and symmetrical speeds, while DSL is slower…
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What Every CEO Ought to Know About Telecom Provisioning!
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Beware of misleading telecom provisioning timelines! If a salesperson promises a 25-day circuit installation, they're not being truthful. Once you sign the order, they move on, leaving you waiting. The reality is that installation dates can't be guaranteed. In fact, make sure you advise the executive leaders that Just the legal negotiations before …
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Paying Too Much for Network Bandwidth? Why You Should Choose Burst Over Flat Rate Circuits
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Tired of high network bandwidth costs? Burstable billing could be your solution. This method measures bandwidth based on peak use, allowing you to exceed a specified threshold for brief periods without the financial penalty of purchasing a higher committed information rate (CIR) from an ISP. Most ISPs use a five-minute sampling and 95% usage when c…
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What Nobody Tells You About Right of First Refusal in Data Center Deals!
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A Right of First Refusal (ROFR) lets you match any offer on an asset before it’s sold to someone else. Though it sounds beneficial, data center licenses often lead to more headaches than advantages. What are the real drawbacks of ROFR? Let's dive into the key issues and uncover why ROFR might not be the best choice. Share your thoughts on ROFRs in …
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What Does a Data Center's REIT Status Mean for You? Find Out Here!
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Ever wondered what a data center's REIT status means for its tech offerings? If a data center provider operates as a REIT, they're restricted to earning no more than 1% of their gross income from non-real estate assets like bare metal services. That means despite boasting top-tier hardware capabilities, they're limited to a tiny fraction of potenti…
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Exposing the Two Most Hostile Contract Clauses I've Encountered!
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Unveiling the Truth About Hostile Contract Clauses and How to Navigate Them! Navigating contract negotiations can be a minefield, especially with less-than-fair clauses. Example 1: Imagine your contract is nearing its end, and you’re negotiating a month-to-month extension. Suddenly, your provider states that they will discontinue services immediate…
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My Big Mistake: Stop Debating the Communication Tool—It's Your Approach That's the Real Issue"
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Are you tired of ineffective asynchronous messaging? The real solution is to focus on aligning communication types with the right tools. Whether it's Slack, Teams, or any other platform, prioritize the message's purpose over urgency. How do you manage your communication tools effectively? Share your strategies in the comments! *** Billions & Billio…
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Here’s How to Find a Good MSP or Computer Consultant if You’re a Small Business a
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Struggling to find a top-notch MSP for your small biz? The real secret lies in understanding their approach to standardization and scale. Top MSPs often avoid small clients because the amount of revenue that can be captured from a really small business as a client is the same amount of energy and work as if they were just going upmarket. They still…
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The Ultimate Guide to Contract Negotiations in IT!
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Navigating IT service contracts can be daunting, but tune in for insider tips to ensure you're not only selecting the right technology but also mastering the negotiation terms. Struggling with rigid service agreements or unexpected auto-renewals? Let’s reveal how to leverage standard addendums and secret phrases to secure favorable terms, ensuring …
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What Most CEOs Don’t Realize About Having a Lengthy Vendor Onboarding Process!
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A lengthy vendor onboarding process can cripple your teams, leaving them unable to act effectively. When it takes a long time to onboard a vendor, projects stall, and new vendors are often rejected due to procurement resistance. This delay forces you to rely on existing vendors, limiting your options and slowing growth. Solution: Streamline your on…
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Struggling with Corporate Culture? The Power of Core Behaviors in Building a High-Trust Workplace
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Feeling lost in your corporate culture? Building a high-trust workplace starts with core behaviors that prioritize trust, support, and accountability. Embracing a blameless culture allows room for innovation and growth without fear of repercussion. Foster an environment where trust is the foundation, enabling employees to experiment, learn, and thr…
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One of the Most Shocking Things I've Ever Seen a CEO Do in a Company
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A significant credit card fraud issue emerged, and the CEO's response was shocking. Instead of enhancing verification for valid transactions, they disabled address verification to artificially boost revenue. This shady decision led to a surge in fake transactions and chargebacks, severely compromising the company's integrity and resulting in substa…
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My Honest, Unfiltered Thoughts About Big Firewalls!
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Thinking of investing in a big, traditional firewall? Before you commit, consider the full impact: ongoing maintenance, complex updates, and costly support. Especially if you're managing multiple sites, the logistics alone can be a nightmare. Why not explore smarter alternatives? Virtual and cloud-based firewalls offer flexibility, easier managemen…
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Revealing How We Evaluate New Data Center Providers for Our Portfolio
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Tune in as we navigate the intricate process of evaluating and integrating new data center providers into our portfolio. From geographic advantages to historical operator trends, discover what makes a data center stand out in competitive markets like Los Angeles. What do you think are the most critical factors when choosing a data center provider? …
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How to Choose the Perfect Service Provider for Your Business Size
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Finding the Right Service Provider for Your Company Size Can Be Tricky! Tune in to learn how matching service providers with businesses based on size and structure can optimize your operations. Getting the right fit matters to avoid bureaucracy and enhance efficiency, whether you're a small business or a large enterprise. Small business or global g…
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How 95th Percentile Billing Reduces Bandwidth Costs: Is It Available From Your Provider?
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Are you familiar with 95th-percentile billing? This innovative billing structure allows you to order and install a circuit with a higher capacity than you typically use, making it ideal for backbone engineering or high-capacity data centers. Every 5 minutes, your bandwidth usage is sampled, and at the end of the month, the top 5% of your highest us…
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Are Your Emails Getting Blocked? Here’s How to Guarantee Delivery!
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Struggling with email blocks? Boost your delivery rates now. Did you know that sending high volume of emails can land you in a digital penalty box unless you follow certain protocols? Ensuring your emails have SPF, DKIM, and DMARC configurations is crucial to avoid rejection. But don't worry, you might already be covered if you use a reputable emai…
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Which Tech Giant to Trust? Navigating Choices Between HPE, Juniper, Broadcom, and Beyond
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As Hewlett Packard Enterprise (HPE) merges with Juniper Networks and Broadcom takes over VMware, the ground of the technology sector is shifting dramatically. This merger not only signifies HPE's ambition to boost its networking capabilities with Juniper's top-notch routing solutions but also marks Broadcom's strategic move into the realm of cloud …
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Is Your Microsoft E5 Security Expert Truly Qualified? Find Out on Our Podcast!
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Are you navigating the complex terrain of Microsoft E5 Security for your Microsoft 365 Enterprise? Boasting tools like EDR, email filtering, and the SIEM platform, E5 is a cornerstone for fortifying your security posture. But here's where caution is key: the market is awash with so-called 'E5 Security Experts.' Distinguishing the genuine experts fr…
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Navigating the SASE (Secure Access Service Edge) Landscape for First-Time Adopters
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Diving deep into SASE providers left us shocked—so many promise much but deliver little. Tune in to learn the spicy truth: While SASE (Secure Access Service Edge) is the future, blending essential cybersecurity tools like SD-WAN and cloud-based firewalls, finding a provider who doesn't fall short is a rare gem. The landscape is littered with option…
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Struggling with Slow and Costly Internet for Your Business? Discover the POP within a Data Center Secret!
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Do you need help with slow internet at your business? Let’s discover how to unlock high-fast speeds with a POP (Point-of-Presence) within a Data Center solution. Say goodbye to the frustration of outdated connections and hello to 10—or 100-gig service for any building, whether an office or a warehouse. From LTE to satellite, learn about high-speed …
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Fads vs. Business Needs: How Should Non-Technical Leaders Navigate Engineering Decisions?
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Ever felt like your technical team is constantly chasing new trends? As a non-technical leader, understanding the core issues beneath the tech talk is crucial. Engineers might push for unnecessary refactoring or migrations, driven by the allure of the latest tech. But before diving into the next big thing, let's ensure it aligns with our business g…
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How to Enforce Business Boundaries and Navigate Breakups Using Contracts
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It's smooth sailing until it's not. Here's the deal: Contracts become your lifeline when enforcing boundaries or navigating a breakup with a provider. Dive into the nitty-gritty of what truly matters in a contract - from reps and warranties to enforcement mechanics - and unlock the secrets to safeguarding your interests. Don't let the honeymoon pha…
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How Do We Safeguard Devices in the Modern Workplace?
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Remote or in-office, device security is a puzzle we all face. EDR (Endpoint Detection and Response) helps, but it's not enough. It's time to go on the offensive. Explore the world of SWG, SASE, ZTNA, and more! These acronyms are the keys to proactive device protection. Join me in decoding the Secure Internet Access landscape. Let's keep our digital…
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Struggling to Convey Tech ROI to Clients? Discover Effective Strategies!
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Are you facing blank stares when presenting tech ROI to clients? Explaining the true value of tech investments like disaster recovery and cybersecurity can be a struggle. But what if you’ve been framing ROI all wrong? It's not just about avoiding losses during downtimes; it's about ensuring uninterrupted success and securing a competitive edge. Thi…
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Tech Horror Stories: How Unchecked Software Installs Could Cost You Big Business
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Are you stuck in the cycle of paying for software that's outdated, underutilized, or simply not meeting your needs? Don't let inertia keep you tied to platforms just because they've been around for a while. Take action today by closely examining your software licenses and usage. Are you licensed correctly? Could you be saving costs? Keep a watchful…
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The Perils of Licensing Software You Don't Use - Isn't It Time to Reevaluate?
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Are you stuck in the cycle of paying for software that's outdated, underutilized, or simply not meeting your needs? Don't let inertia keep you tied to platforms just because they've been around for a while. Take action today by closely examining your software licenses and usage. Are you licensed correctly? Could you be saving costs? Keep a watchful…
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Could Your Remote Employee Sabotage Your System? Preventing a DevOps Disaster
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Imagine the unimaginable – a remote employee wreaking havoc on your systems, infiltrating your code, and causing chaos. This nightmare became a reality for one bank, but it was 100% avoidable. Tune in to the latest episode of 20 Minutes Max to unravel this shocking story that unfolded in March 2020, culminating in a two-year prison sentence. Let's …
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Are You Lost in the World of Cybersecurity Acronyms? Let's Decode and Secure Your Business!
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Feeling lost in the sea of cybersecurity acronyms? I've got your back. Here are six essential ones to navigate the digital world safely: #1 IAM (Identity Access Management) #2 SSO (Single Sign-On) #3 MFA(Multifactor Authentication) #4 EDR (Endpoint Detection & Response) #5 SAT (Security Awareness Training) #6 SEG (Secure Email Gateway) Drop a comme…
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Guide to Innovative Proxy Solutions in Networking
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Dive into the world of proxy servers and their evolution. From past challenges to innovative solutions, discover how technology can create leverage for your business. Don't miss out on this insightful guide to networking solutions. Comment below and share your thoughts👇 *** Billions & Billions of eyeballs, six continents, 10k+ servers, and plenty o…
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Struggling with Network Costs? Discover How Asymmetric Routing Can Save You!
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Are you concerned with the efficiency and cost of building and scaling your network infrastructure? Tune in to learn how to leverage asymmetric routing. Tackling the chaos of asymmetric routing can be tricky: traffic from LA to New York might take a southern path, but the return journey heads north. This mismatch can cause unpredictable network per…
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Cutting Costs in the Cloud: How Can You Save Money on AWS?
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Struggling with high AWS bills? The solution isn't one-size-fits-all. It depends on your setup: Are you cloud-native? Did you do a lift and shift? How flexible is your engineering team? Remember, these decisions impact not only costs but also your operational flexibility. Got a unique way to save on AWS? Or need tips tailored to your situation? Let…
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Navigating Bankruptcy: Transforming Worries into Wise Choices with the Right Service Provider!
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Does bankruptcy make you rethink your service provider choices? In Chapter 11 Bankruptcy, companies reorganize, shedding debts and seeking new customers aggressively. This situation can offer you unique leverage in negotiations. Consider this: post-bankruptcy, providers are more flexible with terms, eager for business, and can offer better deals an…
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Trade-offs: Knowing When and Why You're Optimizing in Tech
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Are you making the most of optimization in your tech ventures? Let’s shed light on the essence of optimization - understanding not just the 'how' but the 'why' behind technological enhancements. Whether you're in tech, business, or just fascinated by the digital world, this episode offers valuable perspectives on making strategic decisions and opti…
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Are Tech-Blind Leaders Jeopardizing Your Startup's Flexibility? Learn How to Navigate and Prevent Future Risks
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Ever felt the sting of unexpected upgrade costs in enterprise tools? Let’s chat about how to proactively budget for potential SaaS upgrades. Learn why it's wiser to factor in the cost of enterprise versions from the start, rather than getting hit with a sudden price hike. 👉 Have you faced upgrade challenges? Share your experiences or questions in t…
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Are Tech-Blind Leaders Jeopardizing Your Startup's Flexibility? Learn How to Navigate and Prevent Future Risks
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Is your CTO's tech expertise in sync with your startup's needs? Discover a real-life tale where a non-technical CTO's lack of tech understanding led to rigid, inflexible systems, hindering crucial pivots. Don't let this be yours! Blend fresh perspectives with seasoned tech wisdom to build a resilient, adaptable tech infrastructure. Have you faced s…
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Scale the 4D's in Your Business By Simplifying Communication
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How does an enterprise effectively scale discussions, decisions, documentation, and defaulting to transparency, especially in a remote work environment? Discover insightful strategies in our latest '20 Minutes Max' episode. We're eager to hear from you too! Share your strategies and insights in the comments below. How do you ensure seamless and pro…
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Beyond Corporate Clichés: Crafting Meaningful Company Values and Vision
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Have you ever thought about what truly defines your values? Here’s a tip: reflect on what deeply offends you if questioned. As an Eagle Scout, I've lived by principles like being prepared and trustworthy. But what about you? Let's talk about redefining values from aspirational ideals to personal integrity. Share your core values that you'd defend f…
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Why Do Companies REALLY Let You Keep Laptops After Layoffs? The Enterprise Problem Unveiled
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Why do companies let employees keep laptops after layoffs? It's not generosity, but a logistical issue. When mass layoffs happen, companies often lack the process to reclaim and reuse thousands of laptops. It's easier for them to let employees keep the equipment than to handle the complex logistics of retrieving and repurposing it. This approach is…
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Stop Wasting Money: Are You Focused on the Right Problem?
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Focused on the right problem in your business? Here's a story from a network engineer 25 years ago: Hours spent trying to fix a network issue, only to realize a simple replacement would do. It's a classic case of 'if you're a hammer, everything looks like a nail.’ This experience emphasizes the importance of stepping back to assess if the solution …
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Are Your Vendors Choosing the Right Partners? Unveiling the Truth Behind Business Collaborations
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Beware before you sign: Not All Vendor Partnerships Are in Your Best Interest! Will their partners truly enhance your business or pad their profits? Assess carefully to avoid costly missteps. Share your experiences with vendor partnerships – your insight could help others navigate these tricky waters👇 *** Billions & Billions of eyeballs, six contin…
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How can you provide a truly good experience for your users? Microsoft's approach to Teams demonstrates the power of seamless integration across devices and platforms. They've set a precedent in user experience by ensuring consistency, whether you're on a desktop, phone, or in a conference room. This strategy emphasizes the value of software and use…
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Are you tired of the endless cycle of buying, maintaining, and upgrading expensive computers for your IT operations? In today's '20 Minutes Max,' we're diving into the world of DaaS – a solution that's reshaping IT management. DaaS, whether it's Azure Virtual Desktop, Citrix, VMware Horizon, or any other platform, offers a revolutionary approach. I…
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Unraveling the Complexities of Peering and Interconnection
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How do major network giants such as AT&T, Verizon, Spectrum, and Comcast seamlessly connect you to anyone on the internet, regardless of their service provider? The answer lies in 'peering' – a crucial process facilitating the exchange of data and communication between different networks. However, peering transcends technical challenges; it's an in…
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How Do Networks Work? Unveiling Fiber Maps and Oceanic Cables
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Are you concerned about the costly downtime caused by network faults? Let’s dive into network infrastructure to find solutions! Understand the importance of having diverse network paths to avoid single points of failure. How prepared are you with network redundancy to keep downtime at bay? Share your strategies in the comments👇 *** Billions & Billi…
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Ever wondered about the real price tag of lawsuits? It's not just about filing fees! Litigation can drain your resources, time, and energy. Let's talk about a solution that could save you from this legal labyrinth. Arbitration might be the answer! It's all about smart business contracts and avoiding the court hassle. But wait, isn't arbitra…
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Need a Better Deal? How Choosing the Right Reseller Could Save Your Budget
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Are you wondering if resellers will inflate your costs? Think again! Let's dive into the world of resellers as we debunk myths and uncover the real deal on savings. Bigger resellers often mean bigger discounts and better support, which could mean more money in your pocket. Why settle for less when you can leverage the power of scale? Don't get lost…
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