Best Adam and Jeannie Podcasts (2024)

1
Chris Fredericks, CEO of Empowered Ventures 45:21

1y ago45:21

45:21

Chris Fredericks founded Empowered Ventures, serves as president & CEO, and is a member of the board of directors. Chris has a diverse background in management, accounting and finance, business valuations, mergers and acquisitions, operations, people development, and strategy. In 2010, he proposed and led the acquisition of TVF (www.tvfinc.com) on …

1
Jeannie Tarkenton, CEO & Founder of Funding U 48:33

1+ y ago48:33

48:33

Jeannie founded Funding U to provide a responsible loan option for academically achieving, low income students who needed last gap funds to complete college, but for whom the only available options were high interest rate credit cards. Her drive to solve this problem came from a decade of working in education nonprofits in Atlanta and an understand…

1
David Blake, CEO & Founder of Degreed 43:14

1+ y ago43:14

43:14

David Blake operates at the intersection of the future of work and the future of politics. David Blake has spent his career innovating in formal education and lifelong learning. He is on a mission to future proof our workforce and use learning and skills to enable everyone to fulfill their personal missions. David is the co-founder and CEO of Degre…

1
Nikhil Pai, Co-Founder of Hearth 29:59

1+ y ago29:59

29:59

Nikhil is the technical cofounder of Hearth. Hearth was founded to give home improvement contractors and businesses the tools to achieve the American Dream. Hearth does this by providing an all-in-one tool suite for owners to manage their operations covering: lead management, quoting, customer financing options, invoicing, contracts, payments, and …

1
Ep. 100 - ’Pentecostalism, Methodism, and Anglicanism’ w/ Br. Daniel Klawitter 1:46:45

1+ y ago1:46:45

1:46:45

Brother Daniel Klawitter, a deacon in the Anglican tradition, joins to me discuss his evolution and journey through different stages of Protestantism, as well as his appreciation for Orthodox Christianity. This is such a great talk! We get pretty deep into different traditions here, and I'm so appreciative for Daniel to take the time to chat. He is…

1
Ep. 99 - ’Paradise & Utopia - The Age of Paradise - Pt. 1’ - Joined by Buck Johnson from Counterflow 1:54:55

1+ y ago1:54:55

1:54:55

Buck Johnson joins me in this first part of a multi-part series exploring "Paradise & Utopia - The Rise & Fall of What the West Once Was" by Fr. John Strickland. Paradise & Utopia is a four part anthology on the history of Christendom from Pentecost to today. In this first book, subtitled "The Age of Paradise - Christendom from Pentecost to The Fir…

1
Ep. 98 - ’Theology Has Real World Consequences! Essence, Energies, Revelation, and Truth.’ 1:25:15

1+ y ago1:25:15

1:25:15

Today we give an energic primer on some basic theological and philosophical principles and paradigms, as we look to flesh these out more in the future. My friend Anthony joins and shares his conversion story as he came to Orthodox Christianity. We discuss the real world consequences of what many people in the modern age see as semantic non-sequitur…

1
Ep. 97 - ’The Reality of Spiritual Warfare’ w/ Father Turbo Qualls 1:05:14

1+ y ago1:05:14

1:05:14

"Spiritual Warfare" is a term that gets thrown around like a frisbee. But early on, years ago, we were hitting on how it's real, how it's important, and how it affects you whether you believe in it or not. Father Turbo Qualls joins me to share his expertise on spiritual warfare, how we approach it with a holistic perspective in Orthodox Christianit…

1
Ready to Build. How do I know if I'm ready to be a startup founder? 49:46

1+ y ago49:46

49:46

Normally on Startups For Good, we interview external guests. Today, we turn the mic back around and focus on Purpose Built and what we're up to. Recently, we did a webinar called “Ready to Build. How do I know if I'm ready to be a startup founder?” Have you had a nagging feeling that you'd one day like to start a company or have people told you the…

1
Ep. 96 - ’Prayer & Purpose’ w/ Father Zechariah Lynch 1:20:11

1+ y ago1:20:11

1:20:11

A few weeks ago, I posted a question on Facebook asking what came to mind when someone thought of the word "prayer." I love these anecdotal polls because they help me understand people who think differently than I do. I'm humbled and grateful for that. I asked Father Zechariah Lynch to join me to discuss what the Orthodox Christian conception of pr…

1
Adam Jackson, Co Founder & CEO, Braintrust 46:15

1+ y ago46:15

46:15

Adam Jackson is the co-founder and CEO of Freelance Labs, builders of Braintrust, the first user-controlled talent network that provides enterprises with the highly skilled technical and design talent they need. Prior to founding Braintrust, Adam co-founded Doctor on Demand, the popular video telemedicine provider, with daytime talk show personalit…

1
Ep. 95 - ’A Future and A Hope’ w/ Brian Stanford 2:14:14

1+ y ago2:14:14

2:14:14

Jeremiah 29 - 10:12 (ESV) “For thus says the LORD: When seventy years are completed for Babylon, I will visit you, and I will fulfill to you my promise and bring you back to this place. For I know the plans I have for you, declares the LORD, plans for welfare and not for evil, to give you a future and a hope. Then you will call upon me and come and…

1
Ep. 94 - ’The Book of Revelation - Guiding To A Blessed End’ w/ Dr. Jeannie Constantinou 1:39:36

2y ago1:39:36

1:39:36

Eugenia Constantinou holds a Bachelor’s Degree in Religious Studies (1980) and a Master of Arts degree in Practical Theology from the University of San Diego (1992). She received a Master of Theology degree from Holy Cross Greek Orthodox School of Theology in 1996 where she specialized in Orthodox Theology and Patristics. She also received a Master…

1
Shannon Farley, Co-Founder & Executive Director of Fast Forward 36:16

2y ago36:16

36:16

Shannon Farley is an experienced social entrepreneur. She was the founding Executive Director of Spark, the world's largest network of Millennial philanthropists. Prior to joining Spark, Shannon helped start The W. Haywood Burns Institute, a MacArthur Award-winning juvenile justice reform organization. Shannon holds a BA in American Studies from Ge…

1
Ep. 93 - ’Accessing The Spiritual Realm’ w/ Macey Tomlin 1:05:55

2y ago1:05:55

1:05:55

Macey Tomlin joins to me to share what is, in my opinion, one of the most unique spiritual journeys to Christ I've ever heard. I'm still processing all of the information, but I know you're going to be blown away by this story! Macey was a huge part of the anarchist community for many years, but has since distanced herself to focus on her family an…

1
Anna Counselman, Co-Founder at Upstart 36:13

2y ago36:13

36:13

Anna Counselman is co-founder at Upstart (NASDAQ: UPST), a leading AI lending marketplace that partners with banks to improve access to affordable credit. Upstart helps millions of consumers who don’t have access to credit, pay too much for it, or take on credit they can’t ultimately afford. Anna leads business operations where she drives focus on …

1
Ep. 92 - ’Why Homer? An Eastern Understanding’ w/ Dr. Eirene Allen 1:13:42

2y ago1:13:42

1:13:42

As listeners of the show know by now, I was raised surrounded by books. The "Classics" made up the backbone of our home library, and I was enthralled with tales of Odysseus and Achilles from an early age. My father was a professor in Greek and Roman mythology, his classes routinely being the most popular at the college. I often wondered though, are…

1
Ep. 91 - ’Catechesis’ w/ Buck Johnson 1:08:26

2y ago1:08:26

1:08:26

"Catechesis" from the Greek "κατήχησις" means "instruction/informed by word of mouth", generally "instruction." In a general sense, we all are being "instructed" every day. Whether it be through our familiar traditions, state education, TV, media, politics, etc., what we focus on (what we are informed by) leads us to who we ultimately become. When …

1
003: Experience Action Podcast - Customer Experience Training 14:02

2y ago14:02

14:02

"Is customer experience training a one time process or is it ongoing?" Sounds like this one will have a pretty simple answer, right? As with all things in business, ongoing training is always beneficial. For customer experience (CX) training, this sometimes isn't as straightforward as other types of on-the-job training. We talk about CX and our goa…

1
002: Experience Action Podcast - Sponsorship Initiatives 11:41

2y ago11:41

11:41

"How do we get leadership or executive sponsorship initiatives that we want to tackle?" This is an AMAZING QUESTION! And a Jeannie favorite. The key to this answer is leadership buy-in. As a Customer Experience Leader, we know that investing in and executing customer experience is a winning strategy for business goals and objectives. But if company…

1
Ep. 90 - ’They’re Not Your Friend’ w/ Cyprian (Vin) 2:13:36

2y ago2:13:36

2:13:36

Two weeks to Christmas, and I see you getting all Christmas-y. Put the 'Christ back in Christmas' amirite? What if we started to put the Christmas back into Christ, instead? One of the nagging intellectual hangnails I've been tugging at over the last few years, is this apparent societal need to find a materialist "foil" to the atheist materialism o…

1
New Podcast Introduction: Experience Action with Jeannie Walters 4:03

2y ago4:03

4:03

Welcome everyone to our very first episode of Experience Action! A customer experience podcast where we turn ideas into action. We hope that you are as excited to be here as Jeannie is! With over 20 years investigating the best and worst in customer experience, Jeannie Walters has heard A LOT of questions. In DMs, emails and voicemails, Jeannie has…

1
Dean Wasserman, Dean of Yeshiva University’s Sy Syms School of Business 50:59

2y ago50:59

50:59

Before coming to YU, Noam was a professor at Harvard Business School for 13 years. He was also the founding director of the Founder Central initiative at the University of Southern California and the Lemann Chair in Entrepreneurship there. He won the MBA teaching awards at both Harvard and USC, and has written two bestselling books, The Founder’s D…

1
Ep. 89 - ’High Trust Cultures’ w/ Pete Quinones 1:25:30

2y ago1:25:30

1:25:30

Back in June, I chatted with Pete of The Pete Quinones Show. We talked about what had been going on during my hiatus from Yer Talkin Over Me, and what my vision was in continuing (if at all) the podcast. One of the themes that continues to play out, and we touched on it here, is how internal and external trust helps forge a people group. It's so in…

1
500: Bourbon Summit 29:14

2y ago29:14

29:14

This episode is special in so many ways. First, it’s the 500th episode of Crack the Customer Code! That in itself is an incredible thing, but this is also the season's finale and another bourbon summit. Unfortunately, this is also the last episode of the whole show. If you're not aware, Jeannie and Adam have mentioned several times that they are en…

1
Miles Lasater, CEO & Founding Partner, Purpose Built Ventures 12:04

2y ago12:04

12:04

Entrepreneur and investor with a love of learning, a passion for making dreams become reality and having a positive impact on the world. Husband, father and book addict. Miles is founder/CEO of Purpose Built Ventures Studio where he co-founds winning mission-driven companies with passionate entrepreneurs. Miles is an Investor in early-stage startup…

1
499: The Present and Future of CX 22:27

2y ago22:27

22:27

As we sail off into the sunset of the Crack The Customer Code podcast, Adam and Jeannie reflect back to 2014 (when they started this podcast) on what they, their guests, and Forrester's predicted for customer experience trends in 2022. Adam and Jeannie delve into Forrester's 2014 article on predictions for the future of customer experience, and hig…

1
498: Jay Baer, The Need for Speed 33:19

2y ago33:19

33:19

Speed and responsiveness matter today, and even though the pandemic has changed the rules, some things are still carved in stone. Jay, Jeannie, and Adam will delve deep into this, and they'll touch upon how values are not just words but things that companies need to act upon. You'll also learn about Jay's interesting views on the future of CX and h…

1
Jonathan Goldberg, CEO & Founder of Carbon Direct 39:06

2y ago39:06

39:06

Jon has over 15 years of experience in energy investing and project finance. Prior to launching Carbon Direct, he was the Founder and Chief Investment Officer of BBL Commodities, a commodity hedge fund. Jon started his career at J. Aron, the commodities division of Goldman Sachs where he managed a large proprietary trading book across global macro …

1
497: Looking Back on CX 21:11

2y ago21:11

21:11

Nearing the end of the podcast, we are sure you can agree that it’s time to take a look at the past. That’s why this episode is dedicated to the history of Crack the Customer Code and CX in general. Customer experience has gone through a lot since the start of the podcast, especially when that came as a result of changes in things like technology, …

1
496: Jeff Toister, The Guaranteed Experience 29:24

2y ago29:24

29:24

Jeff Toister’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he guides organizations that want to build and grow a customer-focused culture. Learn more about your ad choices. Visit megaphone.fm/adchoices…

1
Rafi Levi, CEO & Founder of Dots 43:41

2y ago43:41

43:41

Rafi Levi, BSc. Mechanical (Technion, Israel), MSc. N.A.M.E (University of Michigan, USA), has over 35 years of Engineering, project management, business development, and business management experience, in Israel and worldwide. Rafi joins me today to talk about how much fertilizer is wasted and turns into pollution because farmers don't have the da…

1
495: Common CX Mistakes 25:37

2y ago25:37

25:37

There’s no such thing as perfection in customer experience, but there is perfect execution. And to reach that, you need to eliminate mistakes, especially the more common ones. To help you with that, Jeannie and Adam have decided to dedicate an entire episode to addressing these and how to avoid them. Companies tend to make many strategic mistakes t…

1
494: Jen Bailin, The Bright, Big Future of CX 27:50

2y ago27:50

27:50

The future is for the optimists! There's a lot to be optimistic about in the future of CX, and that's precisely what we discuss here today with our guest, Jen Bailin. She is the Chief Revenue Officer at SAP Customer Experience (CX), one of the leading drivers of SAP growth. Jen Bailin has a lot of experience in CX, but she also has a lot of visions…

1
Erin Levine, CEO & Founder, Hello Divorce 35:46

2y ago35:46

35:46

Erin Levine is the CEO & Founder of Justice Tech company, Hello Divorce. After 16 years as a divorce lawyer, Erin knows just how broken, toxic, wildly inefficient and unreasonably expensive the family law system is - with Americans spending 30 billion a year on legal fees alone. No longer wanting to be a complicit participant in a process that rout…

1
493: Special Announcement 13:03

2y ago13:03

13:03

Crack the Customer Code has been with you for countless years, but all good things must end. After meticulous consideration, Jeannie and Adam have decided that the podcast will end with this season. It's been around for almost a decade, but it has become hard for both Jeannie and Adam to get enough time to serve you, the listeners, in the best way …

1
492: Zhecho Dobrev, The Value of Emotions 26:25

2y ago26:25

26:25

What is the power of relationships? Our guest, Zhecho Dobrev really gets into how we can understand the emotions of our customers better. And not only that, but what does that do for the value of an organization? Business leaders in general are overlooking emotions, and that's been a challenge for a really long time. So much has to be data driven, …

1
Seth Feuerstein, Founder and CEO of Oui Therapeutics 34:26

2y ago34:26

34:26

Dr. Seth Feuerstein is the Founder and CEO of Oui Therapeutics. He has expertise across multiple areas of medicine, technology and business. . He is a founding board member of the Center for Biomedical and Interventional Technology at Yale and Executive Director of the Center for Digital Health, Innovation and Excellence. He teaches at the medical …

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