Best Alex Krol Podcasts (2024)

1
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 47:10

6h ago47:10

47:10

Send us a Text Message. In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in re…

1
The Four Pillars of Digital Customer Success | Episode 065 29:27

6d ago29:27

29:27

Send us a Text Message. In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Co…

1
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 51:01

13d ago51:01

51:01

Send us a Text Message. In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI…

1
Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 43:02

18d ago43:02

43:02

Send us a Text Message. RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of di…

1
Fire is Life 29:32

19d ago29:32

29:32

Fire. The word itself if powerful, conjuring up conflicting images of fear and also comfort, of destruction and barbecues. Fire is not a malicious force. It has no more malicious intentions than a penny falling from a skyscraper. But the impacts can range from helpful to horrible, depending on how humans interact and have historically interacted wi…

1
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 59:29

29d ago59:29

59:29

Send us a Text Message. Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can…

1
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 51:11

30d ago51:11

51:11

Send us a Text Message. This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS professi…

1
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 30:52

1M ago30:52

30:52

Send us a Text Message. In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup …

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 48:52

2M ago48:52

48:52

Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…

1
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 46:25

2M ago46:25

46:25

Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 51:37

2M ago51:37

51:37

Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…

1
Episode 8: Moving To Bulgaria in Eastern Europe For A Better Life - Abir Shah Ep. 8 2:28:03

2M ago2:28:03

2:28:03

Abir Shah, originally from India and grew up in Canada, has travelled and lived in the USA and Europe. He is a successful entrepreneur who moved to Bulgaria in Eastern Europe to have a better quality of life. Abir Shah LinkedIn: ⁠https://www.linkedin.com/in/abir-shah/⁠ The Future Fuel Cafe Social Media: ⁠⁠⁠⁠⁠⁠⁠https://linktr.ee/thefuturefuelcafe⁠⁠⁠…

1
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 44:49

2M ago44:49

44:49

Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…

1
CIP 042: An 8-Step Framework to Achieve Massive Success in Your Business with Tom Krol 16:00

3M ago16:00

16:00

Join Tom Krol in this episode as he reveals his 8-step framework for achieving massive success in your business. From prioritizing tasks and evaluating hiring needs to aligning your goals with your projects, Tom offers practical insights to keep you on track. Listen in as he prompts you to gauge your project's impact, revenue, and alignment with yo…

1
The Generative AI Primer for CSMs | Episode 055 45:02

3M ago45:02

45:02

Send us a Text Message. In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in …

1
CIP 041: How to Beat Entrepreneurial Chaos and Stay on Track for Success with Tom Krol 11:04

2M ago11:04

11:04

Running and growing a business can be overwhelming and stressful. If you're feeling the pressure, you're not alone. Tom Krol shares practical tips to help you stay calm and focused while steering your business to success. Tune in to hear expert advice from Tom and learn how to navigate the challenges of entrepreneurship with confidence. ————— Key T…

1
Water is Life 28:29

2M ago28:29

28:29

We have the power to change the notion of watershed in an instant, connecting spaces in unforeseen ways through things like diversions. The upper Navajo River in southern Colorado is one such example, where water is diverted from the San Juan River basin into the Rio Chama and eventually the Rio Grande, providing the majority of drinking water for …

1
CIP 040: Revealed - The Hidden Key to Scaling Your Business with Tom Krol 13:35

3M ago13:35

13:35

Struggling to break through that growth ceiling? This episode is your cheat code to scaling your business! You'll hear from Tom Krol, the guru who's helped countless entrepreneurs ditch the frustration and finally achieve explosive growth. Forget everything you thought you knew about limitations – Tom's gonna show you how to shatter them and skyroc…

1
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 43:40

3M ago43:40

43:40

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificia…

1
CIP 039: Master These 8 Metrics for Unstoppable Business Growth with Tom Krol 13:00

3M ago13:00

13:00

These 8 proven metrics are your armors to success… Unlock the secrets to exploding sales, maximizing ROI, and achieving financial clarity. Tom Krol reveals the essential metrics every business owner needs to know to dominate the market. Stop flying blind and start making data-driven decisions that propel your business forward. This episode is packe…

1
CIP 038: How Hiring Your First Executive Assistant Can Double Your Revenue with Tom Krol 11:03

3M ago11:03

11:03

Inbox overflowing? Calendar a mess? Worry no more! An executive assistant handles the nitty-gritty, keeping your schedule clear and your mind focused. In this episode, Tom Krol reveals how an EA frees you up to focus on scaling your business, not spreadsheets. Double your revenue, not your workload… Get a free EA hiring guide just by listening to t…

1
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 59:06

3M ago59:06

59:06

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podc…

1
CIP 037: How to Craft Webinars that Sell with Tom Krol 9:29

3M ago9:29

9:29

Tom Krol isn't just teaching webinars, he's cracking the code on turning them into sales machines! Stop the boring lectures and get into the art of crafting webinars that keep your audience hooked and ready to buy. From understanding the "why" behind webinars to keeping the momentum going after the event, Tom will share secrets on: When to hit your…

1
CIP 036: The One Mindset Shift That Transformed Me from Struggling Seller to Rockstar Closer with Tom Krol 6:38

3M ago6:38

6:38

Tom Krol is here to share his journey from struggling seller to business rockstar! Get ready to learn the secrets that helped him rise to the top. We'll talk about the importance of relentless practice, dive into his favorite question, "What would it look like to work with you?" and pick up some tips for handling tough questions on your sales calls…

1
State of the Industry and Promise of AI with Jeff Heckler | Episode 052 35:29

3M ago35:29

35:29

Send us a Text Message. Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - W…

1
CIP 035: The Secret Reading Habit That Transformed My Business and Life with Tom Krol 11:48

3M ago11:48

11:48

The truth is there is no secret to success. But...there are certainly short cuts that can speed up the process. Tom Krol's got the real deal in this episode. He’ll prove to you that reading is the key to unlocking a whole new level of you – in business and beyond. We're talking eight powerful pages a day, starting fresh each morning. Learn how to p…

1
CIP 034: Why Your CRM is Killing Your Sales (and What to Do About It) with Tom Krol 13:12

3M ago13:12

13:12

This episode dives deep to rescue you from the CRM struggle! Host Tom Krol exposes the flaws of relying solely on CRMs for sales victories. He'll equip you with battle-tested strategies to build a winning game plan. Discover the power of focusing on money making activities, mastering task management, and leveraging virtual assistants. Break free fr…

1
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 52:25

3M ago52:25

52:25

Send us a Text Message. Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Carin…

1
CIP 033: 8 Marketing Principles Top Entrepreneurs Use to Dominate Their Niche with Tom Krol 18:55

3M ago18:55

18:55

Are you struggling to generate leads on a consistent basis Tired of marketing strategies that get you little to no results? Tune into today's show to discover the "secret" behind some of the most successful coaches and consultants, and learn how they are able to consistently generate qualified leads for their businesses. As Tom Krol will be reveali…

1
CIP 032: The 40 Good People Network Hack that Will Totally Transform Your Life and Your Business with Tom Krol 11:10

3M ago11:10

11:10

This episode with Tom Krol is your launchpad! He's about to unveil the secret weapon of high achievers: The 40 Good People Network Hack! No more desperate networking or chasing favors. It's all about finding 40 inspiring individuals. These are the people you admire, the ones you want to learn from and collaborate with…Make sure to listen (and learn…

1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 33:26

4M ago33:26

33:26

Send us a Text Message. As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader …

1
CIP 031: Amateurs Vs Professionals - What Separates Successful Entrepreneurs from Those Who Fail with Tom Krol 8:20

4M ago8:20

8:20

Ever wonder what separates the "hustle and hope" crowd from the entrepreneurs who actually crush it? In this episode, Tom Krol rips off the bandaid and exposes the key differences between wannabe’s and the most successful business builders. Tom dives deep into the proactive mindset of successful entrepreneurs – the ones who sell their ideas and let…

1
CIP 030: Coaching Masterclass - The Coaching Success Formula You Need to Win with RJ Bates 46:44

4M ago46:44

46:44

Ready to unlock the secrets to coaching success? Buckle up for this episode! Host RJ Bates dives deep with Tom Krol to crack the code of the "Coaching Success Formula." Get ready to ditch the rookie mistakes that plague so many entrepreneurs. RJ and Tom pull back the curtain, revealing the key principles you need to dominate: prioritizing revenue s…

1
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049 41:22

4M ago41:22

41:22

Send us a Text Message. Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building dig…

1
CIP 029: The Hidden Asset Fueling Successful Coaches and Consultants with Tom Krol 12:46

4M ago12:46

12:46

Forget social media noise – unlock the secret weapon of coaches and consultants! Join Tom Krol as he cracks open the hidden vault of email lists. You'll discover how this often-ignored tool can become the foundation of your coaching or consulting business. Tom dives deep into proven strategies for building and nurturing your list, showing you how t…

1
CIP 028: The shockingly Simple Revenue-Boosting Technique That Can 10x Your Coaching Income with Tom Krol 9:03

4M ago9:03

9:03

BAM! Imagine 10x-ing your coaching income with a crazy-easy trick? That's what Tom Krol spills the tea on in this episode. Forget boring testimonials - it's all about "reviews'' now (think: way more authentic). Plus, you'll learn how to capture your client's wins like a total ninja and build a coaching empire around the power of good news. Get read…

1
The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048 59:31

4M ago59:31

59:31

Send us a Text Message. Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of…

1
CIP 027: The Uncomfortable Truth About Entrepreneurship That No One Talks About with Tom Krol 18:44

4M ago18:44

18:44

This episode with Tom Krol rips the bandaid off the REAL struggles of entrepreneurship. We're diving deep into the nitty-gritty: building wealth that lasts, the sneaky difference between what you think you're making and what you actually get to keep, and why tracking your net worth is your secret weapon. Tom pulls no punches. This is the unfiltered…

1
CIP 026: From Zero to a Million Followers in 6 Months with Sean Christoper 41:24

4M ago41:24

41:24

Unleash the power of social media for your coaching business! This episode is your cheat sheet. Host Tom Krol chats with guest Sean Christopher to reveal how social media platforms can be your secret weapon for growth. Dive into Sean's strategies for attracting ideal clients, discover why Reels are the key to audience explosion (and how to craft Re…

1
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047 51:29

4M ago51:29

51:29

Send us a Text Message. Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she has been a staple in the CS community and consistently produces fantastic content that we all benefit from! In this episode, we get into: Irit’s days at the early-stage Gainsig…

1
CIP 025: The REAL Reason Your Business is Struggling...and How to Fix It with Calvin Correli 41:32

4M ago41:32

41:32

In this episode, host Tom Krol sits down with Calvin Correli for an honest conversation about the hidden reasons businesses struggle and how to turn things around. Forget complicated strategies – Calvin emphasizes the power of simple systems and clear priorities for setting your coaching business up for success. Packed with actionable tips and a su…

1
CIP 024: Using Other People’s Podcasts to Generate High Ticket Clients with James Michner 13:24

5M ago13:24

13:24

Calling all coaches! Want to land dream clients with podcast guesting? Tom Krol chats with James Michener, revealing how to target the perfect shows, build authority, and convert listeners into high-paying clients. This episode is your roadmap to EXPLOSIVE growth in your coaching business. ————— Key Takeaways: [0:53] Guest Intro [1:02] Finding clie…

1
Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046 40:54

5M ago40:54

40:54

Send us a Text Message. Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the platform they've built, AI, scorecards and more! Unfortunately, my audio/video didn't record - so you'll here me narrating the episode - but it's kind of fun to switch formats up …

1
CIP 023: Practical Strategies for Having it All in Business and in Life with Tom Krol 28:25

5M ago28:25

28:25

Forget the struggle of choosing between business success and personal fulfillment! This episode is your one-stop shop for having it all, with Tom Krol’s actionable advice. Learn how to build your dream team by focusing on the right people, not just connections. Discover the reciprocity trick that'll send your business soaring. He also reveals the s…

1
CIP 022: Using Livestreams to Grow a Thriving Community with Joe and Jenn Dellefave 20:03

5M ago20:03

20:03

This episode's your secret weapon! Join Joe & Jenn Dellefave as they reveal how to use live streams to build a thriving coaching community. Skip the boring intro! We'll define YOUR coaching success & spill the tea on running a business that attracts clients. Facebook & Instagram Live? We'll unlock their lead gen potential (no fancy equipment needed…

1
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045 56:30

5M ago56:30

56:30

Send us a Text Message. Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...and I couldn't agree more. I wouldn't say that I've known Rob for a very long - but the time we've spent both on Zoom and in-person has always been extremely high-quality, funny, impactful,…

1
CIP 021: How to Leverage Authenticity to Attract More Clients with Trey Nixon 35:46

5M ago35:46

35:46

Are you tired of sales scripts that feel fake and inauthentic? In this episode, we'll explore how to ditch those cheesy tactics and build genuine connections with your clients. Our guest, Trey Nixon, will reveal why authenticity is the secret weapon to attracting and keeping clients for life. Get ready for actionable tips, inspiring stories, and a …

1
CIP 020: 5 Critical Things You Must be Doing to Achieve Success in Your Coaching Business - Zack Boothe. 33:04

5M ago33:04

33:04

In this episode, we're revamping your coaching business with actionable strategies from guest Zack Boothe! We'll start by diving into his conversion secrets for turning casual followers into enthusiastic clients. Then, Zack explains why focusing on genuine care for your students is much more effective than just coaching. We'll also cover how to ide…

1
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044 38:54

5M ago38:54

38:54

Send us a Text Message. Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy. In …

1
CIP 019: Live Coaching Call - How to Create Offers That Convert with Scot Poirier 35:00

5M ago35:00

35:00

Are you eager to craft coaching offers that convert? Join this dynamic live coaching session with Tom Krol and one of his coaching students. He'll be dissecting the art of creating coaching programs alongside mentee Scot Poirier, who's eager to take his coaching strategies to the next level. Buckle up for actionable advice, Tom's invaluable insight…

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