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Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
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Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of customer education and digital customer success.
Topics in this Episode:
- 03:00 - From swim coach to software
- 05:19 - Higher education and academic technologist
- 06:59 - Joining Heap and instructional design
- 10:26 - Connecting the dots in scaling functions
- 12:26 - Data management during mergers
- 15:15 - Adapting with a growth mindset
- 19:49 - Practical use of AI in the workplace
- 31:45 - Future of customer education and AI
- 39:54 - Enhancing automation with AI
Enjoy! I know I sure did...
Eric's LinkedIn: https://www.linkedin.com/in/ericmistry/
Resources:
- Meco App for collating newsletters
- Tim Ferriss Show
- Range by David Epstein
- Million Dollar Weekend by Noah Kagan
- Imaginable by Jane McGonigal
- Before the Coffee Gets Cold by Toshikazu Kawaguchi
Shoutouts:
- Joe Ryan (Customer Education Weekly)
- Shannon Howard
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This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.
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Lifetime Value Media
Lifetime Value aims to serve the audio/video content production and editing needs.
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The Digital Customer Success Podcast is hosted by Alex Turkovic
Chapters
1. Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 (00:00:00)
2. Enhancing Digital Customer Experience (00:00:25)
3. Navigating Mergers and Acquisitions (00:15:05)
4. The Role of AI in Workplaces (00:20:35)
5. The Future of Engineering and AI (00:29:19)
6. The Future of Customer Education (00:36:18)
7. The Future of Content Consumption (00:44:22)
61 episodes
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