Best Gainsight Podcasts (2024)

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Episode 1: Nick Mehta, Gainsight 37:19

4h ago37:19

37:19

In this inaugural episode of Second Acts, Krish sits down with Gainsight’s CEO, Nick Mehta, to arrive at the very heart of this “mission-critical," post-PMF stage of scaling a SaaS business. Nick: “If you’re not careful and you don’t watch that bookings growth and drive it, you’re going to hit a wall. Some markets don’t hit a wall quickly. For exam…

1
Ep 135 - Lila Meyer - From Vanity Metrics to ROI: How Gainsight is Connecting Education to Business Impact 1:02:48

2d ago1:02:48

1:02:48

Customer Education is evolving rapidly. We've come a long way from the days of "smile sheets" and attendance metrics being our guide to success. Gainsight, is one such innovative business that's showing how education data and usage data connect so we can measure its impact on business outcomes. Lila Meyer shares her journey at Gainsight, from early…

1
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 1:01:40

2h ago1:01:40

1:01:40

Send us a Text Message. Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can…

1
Conversational Intelligence - Enhancing Leadership and Innovation 29:10

1h ago29:10

29:10

We would love to hear from you, send us a text! Unlock the secrets of fostering trust and innovation through the power of Conversational Intelligence (CIQ) with our latest guest, workplace strategist and holistic executive coach, Marla Teyolia. In this episode of MasterStroke Monica and Sejal discuss with Marla the groundbreaking CIQ framework deve…

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#200 CEO and Co-Founder Together AI, Vipul Ved Prakash w/ Bucky Moore: Super Cycle 55:29

4m ago55:29

55:29

Guests: Vipul Ved Prakash, CEO and co-founder of Together AI; and Bucky Moore, partner at Kleiner Perkins No one knows for sure whether the future of AI will be driven more by research labs and AI-native companies, or by enterprises applying the technology to their own data sets. But one thing is for sure, says Together AI CEO and co-founder Vipul …

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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 53:22

5h ago53:22

53:22

Send us a Text Message. This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS professi…

1
Introducing: Second Acts with Krish Subramanian 2:46

2h ago2:46

2:46

Join Chargebee's co-founder and CEO, Krish Subramanian, as he documents how veteran SaaS leaders navigate the make-or-break setting up of new, transformative growth engines: Second Acts. Hear the tactical, strategic, and deeply personal takes on this foundational phase of scaling SaaS companies.By Chargebee

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#199 CEO & Co-Founder Klaviyo, Andrew Bialecki: High Slope 1:00:23

7d ago1:00:23

1:00:23

Guest: Andrew Bialecki, CEO of Klaviyo Whenever the marketing platform Klaviyo is hiring, says CEO Andrew Bialecki, “we sort of don't care so much what skills you have.” Instead, the company looks for “high slope” individuals who are curious and able to continually learn new things. “A big turnoff for me is [when] somebody says, ‘Oh, well, I was ne…

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Enlightening the Future of AI and Photonics with Excelitas Technologies EVP & CIO Amit Shah 31:14

3d ago31:14

31:14

On the 42nd episode of Enterprise Software Innovators, host Evan Reiser (Abnormal Security) talks with Amit Shah, EVP & CIO of Excelitas Technologies. Excelitas is a global technology company specializing in generating and sensing light in photonics. In this conversation, Amit shares insights into how Excelitas utilizes AI to enhance its photonic t…

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Insights -with Advisor Ned Renzi 35:48

4d ago35:48

35:48

We would love to hear from you, send us a text! In this episode of Masterstroke, Monica and Sejal chat with Ned Renzi from Enjoy the Work, a seasoned venture capital advisor. They explore what it takes to go from a passionate founder to an effective CEO. Ned, a founding partner of Birchmere Ventures, shares traits that make entrepreneurs successful…

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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 33:03

7d ago33:03

33:03

Send us a Text Message. In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup …

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#198 CEO and Co-Founder Wayfair, Niraj Shah: Homeward 54:42

5d ago54:42

54:42

Guest: Niraj Shah, CEO and co-founder of Wayfair Wayfair CEO Niraj Shah caught the entrepreneurship bug in his mid-20s, when he and his longtime co-founder Steve Conine sold their first company just a few years out of college. They left the acquirer and independently realized “we absolutely wanted to start something else,” Niraj recalls. “Once you’…

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Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 51:04

14d ago51:04

51:04

Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…

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#197 CEO, Chairman & Founder Zscaler, Jay Chaudhry: No Attachment 43:17

12d ago43:17

43:17

Guest: Jay Chaudhry, CEO, chairman, and founder of Zscaler Much of the media coverage of Zscaler CEO Jay Chaudhry is quick to identify him as the wealthiest Indian-American person, with a net worth of $10.8 billion. But to hear Jay himself tell it, that number has never been very important to him: “My family had no money,” he says of his childhood …

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Ep 134 - Geoffrey Moore - Crossing the Chasm with Customer Education 32:13

17d ago32:13

32:13

As technology evolves at lightning speed, how can we keep up with educating our customers? We pose this question to the legendary Geoffrey A. Moore, author of the iconic book "Crossing the Chasm". Geoff argues that while technology outpaces traditional education methods, the core customer problems remain the same. In this episode we'll discuss Geof…

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Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 48:36

25d ago48:36

48:36

Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…

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Authenticity in Brand Marketing 30:56

18d ago30:56

30:56

We would love to hear from you, send us a text! Get ready to be amazed by the brilliance of a marketing genius! Emma McIlroy, the founder of Wildfang, joins Monica and Sejal to share her incredible journey from Cambridge University to establishing Wildfang, a groundbreaking gender-fluid clothing brand. They discuss how her experiences at Nike and B…

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#196 CEO and Co-Founder Braze, Bill Magnuson: Principles of Change 57:12

24d ago57:12

57:12

Guest: Bill Magnuson, CEO and co-founder of Braze The deployment of smartphones around the world was more impactful than any other technology to date, says Braze CEO Bill Magnuson — and that has big implications for emerging fields like generative AI. “If we get to the point where they [LLMs] really can be useful, human-like companions ... they wil…

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AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 53:47

29d ago53:47

53:47

Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…

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#195 CEO Salesforce AI, Clara Shih: Above the Clouds 45:02

26d ago45:02

45:02

Guest: Clara Shih, CEO of Salesforce AI In 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling…

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Episode 133 - Zoe Ludwig on Driving Brand Advocacy and Product Led Growth through Education 1:01:18

1M ago1:01:18

1:01:18

How do you get from 6th grade science to a role leading Customer Education at Notion? It's a great story that's behind the evolution of customer education at Notion, where our guest - Zoe Ludwig - focused on bridging the gap between product adoption and user success. From emphasizing the importance of understanding the audience's needs - to codifyi…

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SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 47:00

1M ago47:00

47:00

Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…

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Leadership & Fatherhood - Insights from Nick Mehta CEO of Gainsight 43:00

1M ago43:00

43:00

We would love to hear from you, send us a text! Ever wondered how the CEO of a major tech company balances the intense demands of running a business with the equally challenging task of parenting? On this episode of MasterStroke with Monica and Sejal, they sit down with Nick Mehta, CEO of Gainsight, to explore his heartfelt journey of navigating bo…

1
#194 CEO and Founder Sunshine, Marissa Mayer: Innovative Instincts 1:25:50

1M ago1:25:50

1:25:50

Guest: Marissa Mayer, CEO and Founder of Sunshine and former CEO of Yahoo When Marissa Mayer was first hired as the CEO of Yahoo, the company had lost nearly a quarter of its workforce in the preceding six months. Early on, she was chatting with employees in the cafeteria and one of them got her attention by smacking her tray. “Is it go time?” he a…

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Transforming Retail Through AI with Former Giant Eagle EVP & CIO Kirk Ball 28:15

1M ago28:15

28:15

On the 41st episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Kirk Ball, former EVP & CIO of Giant Eagle. Giant Eagle is one of the largest regional supermarket chains in the United States, with over 37,000 employees and more than $11 billion in annual revenue. In this c…

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The Generative AI Primer for CSMs | Episode 055 47:13

2M ago47:13

47:13

Send us a Text Message. In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in …

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Personal Infrastructure - life hacks 27:02

1M ago27:02

27:02

We would love to hear from you, send us a text! Infrastructure in business is very much like our ability to plan for expansion and the ability to properly scale. What about our personal infrastructure? Monica and Sejal share their practical life hacks and invaluable tips to balance demanding schedules both at home and work. We kick things off by di…

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#193 Former CEO Nextdoor, Sarah Friar: Four Circles 1:17:17

1M ago1:17:17

1:17:17

Guest: Sarah Friar, former CEO of Nextdoor Sarah Friar has worked with some of the top leaders in Silicon Valley, including Salesforce CEO Marc Benioff, Walmart CEO Doug McMillon, Block CEO Jack Dorsey, and most recently Nextdoor founder Nirav Tolia, who just replaced her as CEO in May. And one of the things that sets top performers apart from the …

1
Episode 132 - Intellum - Forrester Report - Driving Business Success Through Customer Education 1:14:55

1M ago1:14:55

1:14:55

In this episode we're joined by Special Guest - Shannon Howard - as we dive into the Intellum-sponsored study from Forrester: “Driving Business Success Through Customer Education”. This is a refresh of the 2019 report, which is crucial for those in our field to review and absorb. What's changed? Are there new trends? Highlights? Here are just a few…

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AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 45:51

2M ago45:51

45:51

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificia…

1
Mold of A Leader 26:50

2M ago26:50

26:50

We would love to hear from you, send us a text! Mold of A Leader What are your guiding principles, rally cry, north star? How do you show up as a leader? Are your leadership values authentic to who you are as a person? Join us as Monica and Sejal share their leadership values and principles and what they admire in a leader. They will break down the…

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#192 CTO and Co-Founder Discord, Stanislav Vishnevskiy: Ship It 1:03:34

2M ago1:03:34

1:03:34

Guest: Stanislav Vishnevskiy, CTO and co-founder of Discord For many years, the conventional wisdom was the gaming was not social because it was something you usually did at home. “But people who play games are often the most social,” says Discord CTO Stanislav Vishnevskiy. “They’re spending 10, 20 hours with other people online, hanging out.” As a…

1
Episode 131 - Mark Kilens - Education is a Fundamental Pillar of your Go-to-Market 42:31

2M ago42:31

42:31

"If you just focus on educating your customers, you're missing a HUGE opportunity!" says Mark Kilens, Co-Founder of HubSpot Academy and Drift, and now CEO and Co-founder of TACK ⛵️ & ClubPF. In previous episodes, we've shared how leaders in the industry see education as the core of our programming. Here, Mark shares a human-first perspective on how…

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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 1:01:17

2M ago1:01:17

1:01:17

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podc…

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How to Own Your Career - 18:07

2M ago18:07

18:07

We would love to hear from you, send us a text! “I don't think that I have ever been given a promotion without asking for it…” Whether you're a seasoned professional or still rising through the ranks, this episode arms you with practical insight to steer your career toward success. Monica and Sejal discuss how to strategize and initiate asking for …

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#191 CEO and Co-Founder Intercom, Eoghan McCabe: Second Beginning 59:16

2M ago59:16

59:16

Guest: Eoghan McCabe, CEO, Chairman, and Co-Founder of Intercom “We are not ready for the degree to which our world is going to change,” says Intercom CEO Eoghan McCabe, “in insane and incredible ways.” When he co-founded the company in 2011, the Irish-born entrepreneur was making it easier for companies to offer human customer service to their cus…

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State of the Industry and Promise of AI with Jeff Heckler | Episode 052 37:40

2M ago37:40

37:40

Send us a Text Message. Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - W…

1
Pitching - It's About Connection 25:53

2M ago25:53

25:53

We would love to hear from you, send us a text! It’s how you make them feel! Pitching isn't just about selling products; it's about selling ideas, visions, and, ultimately, yourself. People do business with other people. There is a personal element to everything that we do. Find the shared interest, capture attention! Join hosts Monica Enand and Se…

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#190 Co-Founder Cost Plus Drugs, Mark Cuban: Mavs to Meds 46:33

2M ago46:33

46:33

Guest: Mark Cuban, co-founder of Cost Plus Drugs and costar, Shark Tank “I just love to compete,” says Mark Cuban. “And the day I stop is the day I’m dead.” Previously the co-founder of MicroSolutions and Broadcast.com, Cuban is probably best known to the public today for competing with the likes of Daymond John and Barbara Corcoran on the reality …

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Supercharging Enterprise Operations with AI with Lexmark Global CTO & CIO Vishal Gupta 25:24

2M ago25:24

25:24

On the 40th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Vishal Gupta, Global CTO & CIO of Lexmark. With over 9,000 employees in 170 countries, Lexmark is a global technology company specializing in printing solutions and cloud-enabled IoT imaging technology. In thi…

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Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 54:36

3M ago54:36

54:36

Send us a Text Message. Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Carin…

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Dear Mom -The Mother Daughter Episode 39:59

2M ago39:59

39:59

We would love to hear from you, send us a text! We are celebrating all things Mom on this special MasterStroke Mother’s Day episode, and ‘the daughters have taken the mic. Join Marisa Natarajan (Monica's daughter) and Raina Pietrzak (Sejal’s daughter) as they put their moms in the hot seat. This is an intimate and meaningful mother daughter convers…

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#189 Co-Founder Watershed, Taylor Francis: Worthy Missions 1:00:03

2M ago1:00:03

1:00:03

Guest: Taylor Francis, co-founder of Watershed One day when he was 13, Taylor Francis walked out of the movie theater, and he was pissed off. He had just seen Al Gore’s documentary An Inconvenient Truth and internalized a “generational call to arms, that my parents had screwed our generation” by causing the climate crisis, he says. 14 years later, …

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Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 35:38

3M ago35:38

35:38

Send us a Text Message. As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader …

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Tactics & Tools - Time Boxing 22:45

3M ago22:45

22:45

We would love to hear from you, send us a text! Work can expand to fill the time… A critical management tool for every busy executive is the practice of Time Boxing. The act of compartmentalization or boxing out time in calendar to focus on a specific task is a survival tactic for everyone juggling the demands of work and family. Co-hosts Monica En…

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#188 CEO and Co-Founder Synthesia, Victor Riparbelli w/ Josh Coyne: Gorilla in the Room 59:27

3M ago59:27

59:27

Guests: Victor Riparbelli, CEO and co-founder of Synthesia; and Josh Coyne, partner at Kleiner Perkins When Victor Riparbelli wants to learn something, he’ll start with a YouTube video or a podcast: “I maybe buy the book on Amazon as like the fifth step,” the Synthesia CEO says. His company is trying to change the text-first (or text-only) way info…

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Episode 130 - Katie Felton on Education Pricing and Packaging 50:00

3M ago50:00

50:00

In this episode we welcome Katie Felton - Director of Academies, Global Education Services at Anthology Inc. to continue our exploration into Pricing and Packaging for Customer Education. This episode dives deep into the world of customer education programs for software companies, featuring an EdTech expert. Here are some key highlights: Launching …

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Empowering Teams Through AI Skills Enablement with LexisNexis Chief Information Officer Reena Tiwari 25:26

3M ago25:26

25:26

On the 39th episode of Enterprise Software Innovators, host Evan Reiser (Abnormal Security) talks with Reena Tiwari, Chief Information Officer of LexisNexis. With over 10,000 employees in over 160 countries, LexisNexis is the global leader in tooling and resources for legal research, boasting the world’s largest database for legal and public record…

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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049 43:34

3M ago43:34

43:34

Send us a Text Message. Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building dig…

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Building Teams- Dynamic Hiring Processes 26:47

3M ago26:47

26:47

We would love to hear from you, send us a text! Culture add, not culture fit? Is your hiring process static or dynamic? Just as business continuously grows and evolves to meet changing industry and client needs, so should the process for hiring evolve and adapt for organizations to remain relevant. In this episode of MasterStroke, co-host Monica En…

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