Second Acts chronicles the risky, exacting, and ultimately foundational shifts that propel SaaS businesses forward. Whether it’s expanding into new geos/segments/verticals, releasing adjacent product lines, devising the next set of GTM/monetization models and org structures, scaling up requires pursuing these (often tricky) transformations (read: Second Acts) all at once. Tune in every other Thursday as Chargebee’s co-founder and CEO, Krish Subramanian, sits down with senior founders and CXO ...

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...

Docurated is a Knowledge Management platform being adopted by leading companies like Acquia, Del Monte Foods, Gainsight, DigitasLBi, Havas, and The Weather Company. Docurated incorporates massive inputs and machine learning to consistently make the best evidence-based content recommendations to all employees for each specific situation.

Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.

The Hype is Real - the go-to podcast for SaaS enthusiasts, revenue leaders, and budding founders. Hosted by Laxman, the Co-founder, and CEO of Outplay, and Jared, the Co-founder of RevGenius. In Season 1, we talk to some big names in Gong, Clari, Gainsight, and 6sense. In Season 2, we speak to powerful women leaders across various roles who have taken the SaaS space by storm. Listen in as they speak about women's empowerment, diversity, impressive experiences, tips to succeed, & a lot more. ...

B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...

Enterprise Software Innovators features exclusive conversations with the world's best technology executives, who share how AI and other innovative technologies transform enterprise organizations. ESI is hosted by Evan Reiser, the CEO & founder of Abnormal Security, and Saam Motamedi, a general partner at Greylock Partners.

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...

Join tech industry mavericks and thought leaders, Monica Enand & Sejal Pietrzak, as they share insights and tools from their personal playbooks as Founders, Tech CEOs, and Board Chairs. Conversations will explore strategies around leadership, navigating private equity, time boxing, micro and macro trends shaping the business landscape, and game-changing tech trends, such as AI and the need for transparency. Season One features guest Hasan Askari, private equity founder and managing partner o ...

Square One unpacks the journey of founders, investors, and executives at the cutting edge of business. The conversations on the show dive deep into a variety of industries, business models, and the stories of how some of the most innovative companies of our time have been built.

Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.