Best Customer Health Score Podcasts (2024)

1
Everyone's a winner | Colin McHale | TDSU Ep. 46 11:28

9h ago11:28

11:28

Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way. Timestamps: 00:00:10 - Everyone's a winner 00:01:41 - Expanding early adopter relationships 00:02:57 - Proximity to product development 00:03:54 - Integrating product feedback in EBRs 00:05:07 - The three-p…

1
Matthew Tucker, Head of Tock – Data-Driven Dining: Optimizing the guest experience by reshaping reservations (re-broadcast) 27:10

15h ago27:10

27:10

In the effort to recover from the impact of the pandemic, the hospitality industry has had a surge of innovation, ideas, and new technologies. And while the boost has been essential to getting the industry back on its feet, it has also intensified the competition. Today's guest is setting their company apart with a consumer-focused approach. We're …

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 51:04

1h ago51:04

51:04

Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…

1
Reinventing customer success | Erica Favorito | TDSU Ep. 45 14:56

2h ago14:56

14:56

Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up. ⏱️ Timestamps: 00:00:00 - Reinventing customer success 00:01:09 - Erica Favorito & Slice Advisory 00:01:35 - Customer success: the junk drawer 00:05:22 - Rethinking the CSM role 00:07:45 - Voice of the customer programs 00:10:38 - Creatin…

1
The CEO's perspective | Jordan Wallach | TDSU Ep. 44 12:05

8h ago12:05

12:05

Jordan Wallach is the CEO of Belfry Software, a rocketship of a company building the customer success department while they fly. ⏱️ Timestamps: 00:00:00 - The CEO's perspective 00:00:30 - Meet Jordan Wallach, CEO of Belfry 00:01:57 - Customer success from scratch 00:03:51 - Hyper-scaling operations at a startup 00:05:05 - The customer success frame…

1
Elevate Your Golf Game with Expert Tips 44:53

3d ago44:53

44:53

Unlock the secrets to improving your golf game with practical tips and expert insights! Join us as we delve into the heart of why consistent practice is essential for mastering golf techniques. From Jeff Smith's enlightening stories about students who experienced both immediate improvements and setbacks, you'll gain a deeper understanding of the pi…

1
Take Your CS Operations Team to the Next Level 25:48

4h ago25:48

25:48

What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Ben's uniq…

1
The health score trap | TDSU Ep. 43 14:08

5d ago14:08

14:08

What makes for a good health score? How many components, how many layers, how many segments? Rob's got some ideas. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:07 - The health score trap 00:00:27 - Rob’s hot take on health scores 00:01:51 - Scrapping conglomerate…

1
How to roll with the punches | Jennifer Albrecht | TDSU Ep. 42 12:24

1d ago12:24

12:24

Change management is one thing, but what can we do to better bounce back from said change when it occurs? THAT is change resiliency, and Jennifer Albrecht joins the pod to tell us all about it. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - How to roll with the punches 00:02:30 - In…

1
Better EQ for better results | Jenelle Friday | TDSU Ep. 41 11:54

2d ago11:54

11:54

Jenelle Friday wants to make your business better. And that starts with emotional intelligence. ⏱️ Timestamps: 00:00:00 - Better EQ for better results 00:01:30 - Janelle’s journey in customer success 00:03:00 - Power of self-awareness 00:04:00 - Emotional intelligence in leadership 00:05:30 - Vulnerability yields best results 00:06:30 - Managing ex…

1
Chef Ming Tsai, TV Personality, Entrepreneur, & Founder, MingsBings – Bing-ing Together Tradition and Innovation: Transforming the Freezer Aisle with Health and Taste 29:49

8d ago29:49

29:49

In a landscape where standing out demands both innovation and accessibility, finding ways to connect with a broad audience is crucial. Today's guest has been on a career-long quest to revolutionize the culinary world by blending tradition with modernity, creating products that not only appeal to diverse audiences but also prioritize health and tast…

1
Positive self talk under pressure | Bayron Toruño | TDSU Ep. 40 10:55

3d ago10:55

10:55

Despite his success as a CS professional and podcast, Bayron Toruño struggles with the same things we all do - imposter syndrome and negative self talk. But he's got tips for working around both. ⏱️ Timestamps: 00:00:00 - Positive self talk under pressure 00:01:35 - The imposter syndrome struggle 00:03:10 - Living in the present 00:05:15 - Doing go…

1
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 48:36

7d ago48:36

48:36

Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…

1
Customer usage is lying to you | Adrian Ruiz | TDSU Ep. 39 11:11

5d ago11:11

11:11

How do you measure customer health? Is it logins? Time on page? Adrian Ruiz joins the gang to discuss. ⏱️ Timestamps: 00:00:07 - Customer usage is lying to you 00:00:55 - The account health dilemma 00:01:45 - Defining account health 00:02:50 - Measuring product stickiness 00:03:24 - The sticky meter 00:04:00 - Value pipeline insights 00:05:10 - Rob…

1
Tackling Mother Nature's Obstacles on the Golf Course 44:53

5d ago44:53

44:53

Join us this week as we explore the myriad challenges and adaptations golfers face on the course. We kick things off with a round at Iroquois Park, where the sandy greens on the back nine threw a curveball into our game. This leads to a broader discussion on the importance of adaptability in golf, whether it's managing downhill lies or adjusting to…

1
If You Don't Have a Customer Advisory Board Yet...Listen to this! 28:31

7d ago28:31

28:31

How can executive advisory boards transform your company's approach to Customer Success? In this episode of the CSMP Podcast, Irit Eizips and Mike Marchetti, Chief Customer Experience Officer at DRB, discuss the pivotal role these boards play in driving growth and enhancing customer engagement. With a background in Silicon Valley, Mike offers inval…

1
B2C CSMs do it better | TDSU Ep. 38 11:43

8d ago11:43

11:43

So often, we focus our conversation on that of the B2B customer success manager. But in many ways, the B2C folks have us beat. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - B2C CSMs do it better 00:01:00 - Money and behavior in customer success 00:02:30 - Dig…

1
Saying the hard things: diversity in CS | Dannah Vaughan | TDSU Ep. 37 9:37

8d ago9:37

9:37

Do you have practical tips for supporting women and other minority groups in tech? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ Dannah Vaughan, host of the Rebels of SaaS podcast, joins the show to talk DEI and what *everyone* can do to help. In short? Say the hard things. ⏱️ Timestamps: 00:00:00 - Saying …

1
What makes your customer's customer happy? | Kimberly Ayala | TDSU Ep. 36 9:30

10d ago9:30

9:30

What is a true measure of your customer's happiness? Probably whatever makes THEIR customer happiest. Kimberly Ayala urges the guys, and YOU, to dig just a little bit deeper and find out just what makes your customers' customers tick. ⏱️ Timestamps: 00:00:00 - What makes your customer's customer happy? 00:00:31 - Rob's across the pond 00:01:05 - Fo…

1
Syed “Raj” Imteaz, Partner, Head of Convertible and Equity Derivatives, ICR – Inflation Insulation: Navigating complex capital markets with advisory expertise 18:51

15d ago18:51

18:51

In the current macro environment with growing inflation and financial uncertainty, it's no wonder companies are actively seeking alternative solutions to safeguard their businesses. But today's guest is more than just an alternative; he's a game-changer for his clients, helping them maximize their financial outcomes. Today we're sitting down with R…

1
Speaking your leadership's language | Moussa Gherbi | TDSU Ep. 35 11:39

10d ago11:39

11:39

CS enthusiast Moussa Gherbi joins the guys to give a lesson in speaking your leadership's language. ⏱️ Timestamps: 00:00:00 - Speaking your leader's language 00:01:07 - Meet Moussa Gherbi 00:01:29 - Transitioning to a self-service model 00:02:45 - IPO and operational efficiency goals 00:03:24 - Scaling customer success through digitalization 00:05:…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 53:47

14d ago53:47

53:47

Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…

1
Improving feedback loops | Leah Moorhead | TDSU Ep. 34 11:56

12d ago11:56

11:56

Product feedback from your customers is a precious gift, and Leah Moorhead thinks you're wasting it. ⏱️ Timestamps: 00:00:00 - Improving feedback loops 00:01:04 - Introducing Leah Moorhead 00:01:24 - Did we all start in sales? 00:03:18 - Aligning customer success and product teams 00:03:36 - Role of product specialists in startups 00:04:34 - Increa…

1
EP 231 – Global Expansion: Data-Driven Local Strategies for Sales Excellence – Yamini Bhat – co-Founder and the CEO of Vymo 32:09

11d ago32:09

32:09

In this episode of the Asia InsurTech Podcast, we sat down with Yamini Bhat, co-founder and CEO of Vymo, to discuss the intricacies of global expansion and the strategic insights she has gained from growing Vymo. Yamini highlighted the critical importance of localizing business strategies to fit different markets, from Japan’s preference for small,…

51
Master Your Golf Swing: Power, Speed, and Precision with Jeff Smith 46:03

12d ago46:03

46:03

Join us for an enlightening episode where we explore the intricate mechanics of generating power in your golf swing from the ground up. Listen in as Jeff Smith, a Top 100 teacher by Golf Magazine, shares insights from his power schools in Savannah, Charleston, and Arizona. Discover how to correctly time your push from the ground to significantly en…

1
Career Change - From Tech Support to CS 26:07

15d ago26:07

26:07

Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journ…

1
CSMs NEED great skills | TDSU Ep. 33 12:21

15d ago12:21

12:21

Maybe not nunchuck skills, bow hunting skills, or computer hacking skills. But girls-- no, COMPANIES, only want CSMs who have great skills. We break down what those skills are. What skills are we missing? Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - CSMs NEE…

1
Earning a seat at the table | Jan Young | TDSU Ep. 32 12:35

21d ago12:35

12:35

Jan Young, omnipresent force in the customer success and post-sales communities, shares her mission with the guys: empowering every leader in the profession to earn their right at the executive table. ⏱️ Timestamps: 00:00:00 - Earning a seat at the table 00:01:37 - Building a customer experience community and courses 00:03:11 - Becoming a revenue l…

1
Measuring customer happiness without data | Jim Jones | TDSU Ep. 31 12:45

21d ago12:45

12:45

Jim Jones is like the rest of us, working to design a health score for his customers. Except...he has no data to work with. Now what? ⏱️ Timestamps: 00:00:00 - Measuring customer happiness without data 00:01:32 - Customer success without telemetry 00:03:00 - A unique delivery model 00:04:24 - Building a health score 00:05:49 - Defining the goals of…

1
Charles Baker, Partner, Sidley Austin, Co-Chair Entertainment, Sports & Media – He Shoots, He Scores! : Winning strategies for the game of sports and entertainment investments (re-broadcast) 33:45

22d ago33:45

33:45

This week we’re looking back at one of our most popular episodes of the last 6 months: our conversation with Charles Baker. Every investment comes with plenty of responsibility, but in a multifaceted market like sports and entertainment with varied revenue streams and worldwide integration, navigating this complex landscape can be overwhelming. Tod…

1
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 47:00

21d ago47:00

47:00

Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…

1
Managing the noise and easing the mental load | Matt Bennett | TDSU Ep. 30 13:31

22d ago13:31

13:31

Matt Bennett of Ritten.io spends much of his day thinking about mental health. He comes onto the show to pose some questions about how to optimize it while working in customer success. Timestamps: 00:00:00 - Managing the noise and easing the mental load 00:01:40 - Challenges of customer success in a growing company 00:03:00 - Scaling the organizati…

1
ICP & TAM, IYKYK | Sheryl Hawk | TDSU Ep. 29 8:31

23d ago8:31

8:31

Sheryl Hawk has a PSA for all the Lifers: your ideal customer profile is not your total addressable market is not your persona. She works with the guys on untangling the three. ⏱️ Timestamps: 00:00:00 - ICP & TAM, IYKYK 00:00:58 - The difference between ideal customer profile and persona 00:02:03 - How critical is customer success? 00:02:53 - Bette…

Podcasts Worth a Listen

Customer Health Score Podcasts

Podcasts Worth a Listen

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