Best Carm Capriotto Podcasts (2024)

1
2024 Benchmark Report Par 1: Biggest Changes, Key KPI's and Trends [E133] - Business By The Numbers 32:07

5h ago32:07

32:07

In this episode of "Business by the Numbers," Hunt Demarest, CPA, kicks off a three-part series breaking down the 2024 Automotive Industry benchmark report for auto repair shops across the country. This report gives a clear look at how shops are performing financially and operationally, helping owners see where they stand. Key Points: • Benchmark R…

1
Mailbag: Should I Put In A Two Weeks Notice? [E149] - Diagnosing the Aftermarket A to Z 22:54

3h ago22:54

22:54

Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential…

1
Manage Your Stress & Drive Success with Jeff Salzenstein [E115] - The Auto Repair Marketing Podcast 46:53

1d ago46:53

46:53

When running your auto repair shop, burnout, stress, and exhaustion can feel like constant companions. How do you reignite your passion and find balance amidst the daily challenges? In this episode of the Auto Repair Marketing Podcast, Kim Walker hosts a solo cast with guest Jeff Salzenstein, a former professional tennis player turned coach and spe…

1
Making Safety A Priority: Safety Inspection Walkthrough [RR 984] 36:22

2d ago36:22

36:22

Thanks to our Partner, NAPA Auto Care Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards …

1
Changing Pastures: Practical Tips for Auto Repair Pros Seeking Growth and Fulfillment [E179] - Chris Cotton Weekly Blitz 7:25

1h ago7:25

7:25

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Discussing D-Day + 80 Years [E005] - Speak Up! 38:53

2d ago38:53

38:53

A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject. On June 6, 2024 - many of us in the free world paused…

1
“I Don’t Need to Read That” Said No One Ever [FTR 100] 8:27

1d ago8:27

8:27

Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to av…

1
Creating a Culture of Accountability for Internal Succession [RR 983] 36:00

3d ago36:00

36:00

By Carm Capriotto, AAP

1
A Gift, Not A Punishment: Service Advisor Coaching [THA 395] 51:33

6d ago51:33

51:33

This episode explores how effective coaching can pay for itself by improving client interactions and boosting profitability. By listening to calls and identifying areas of opportunity, coaches help advisors address customer needs more accurately. Discover why one-on-one coaching is a valuable investment for shop owners aiming to enhance their busin…

1
ERTC Update - Am I Going to Get Paid? [E132] - Business By The Numbers 16:07

13h ago16:07

16:07

In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the latest updates on the Employee Retention Tax Credit (ERTC) from the IRS. This episode is a must-listen if you're unsure about your ERTC status or how it impacts your taxes. Explore the IRS's recent announcements and what they mean for your ERTC claims. Understand …

1
Tapping Into Local Organizations For Business Help [E114] - The Auto Repair Marketing Podcast 26:00

1h ago26:00

26:00

Want to unlock new opportunities for your auto repair shop? Learn how to tap into local organizations that are eager to help your business thrive, connect with valuable resources, and maximize community support. We'll explore the benefits of the Small Business Development Center (SBDC), leveraging Downtown Development Districts, and participating i…

1
Old Yeller and the Aging Mechanical Specialist [E148] - Diagnosing the Aftermarket A to Z 27:26

1h ago27:26

27:26

Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry. Show Notes Future Planning for Retirement (00:02:38) Ph…

1
From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982] 44:45

3h ago44:45

44:45

Thanks to our Partner, NAPA Auto Care Aubrey Amborn, Director of Sales for Net Driven, discusses the evolving marketing landscape in the automotive industry. She emphasizes the necessity of a robust online presence, effective SEO, and diverse communication methods to meet changing consumer preferences. Aubrey highlights the importance of adapting t…

1
How Can Absentee Owners Transform Struggling Auto Repair Shops into Success Stories? [E178] - Chris Cotton Weekly Blitz 18:23

2h ago18:23

18:23

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Friction is a part of Feedback with Chris Cloutier [E004] - Speak Up! 36:34

2d ago36:34

36:34

This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback. Even for people with above average communication skills - the necessity to give feedback is often one of the mo…

1
‘Crystal Clear’ Communication [FTR 099] 12:37

2d ago12:37

12:37

Thanks to our Partners, Shop Boss, and 360 Payments Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers…

1
Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394] 41:50

8d ago41:50

41:50

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this…

1
Don’t Sweat It: Keep Cool with A/C Equipment Troubleshooting [RR 981] 39:20

7d ago39:20

39:20

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Mike Hall shares his extensive knowledge of the operation and maintenance of air conditioning machines. Mike covers common misconceptions, the importance of proper training for technicians, addressing contamination problems, and how to properly maintain A/C equipment. Mike…

1
When Should I Take Social Security? [E131] - Business By The Numbers 19:28

3h ago19:28

19:28

In this episode of Business by the Numbers, we dive into the intricacies of Social Security and the critical decisions that can impact your retirement planning. Whether you're nearing retirement or planning ahead, understanding when to start collecting Social Security is vital for maximizing your benefits. Key Points Discussed: The importance of co…

1
Sweat Equity with Bryan Pollack [E147] - Diagnosing the Aftermarket A to Z 54:51

2h ago54:51

54:51

Thanks to our Partner, NAPA Autotech "Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollack, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentor…

1
Marketing Lingo & Misconceptions [E113] - The Auto Repair Marketing Podcast 36:20

2h ago36:20

36:20

Are you an auto repair shop owner looking to demystify the world of marketing jargon and take your business to the next level? Join hosts Brian and Kim Walker in this must-listen episode of the Auto Repair Marketing Podcast as they unravel the mysteries behind marketing terms that could be holding your business back. Ever wondered if boosting a pos…

1
Is the Automotive Industry Ready for a Language Revolution? [RR 980] 49:37

4d ago49:37

49:37

Thanks to our Partner, NAPA Auto Care Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as "mom and pop" operations to recognizing them as sophisticated businesses led by "solopreneurs" or "mechanical and …

1
Navigate and Elevate Your Auto Repair Shop! [E177] - Chris Cotton Weekly Blitz 17:31

1d ago17:31

17:31

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Smart Advice to New Shop Owners [THA 393] 44:42

4d ago44:42

44:42

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there's something for everyone. Key insights include the si…

1
Top 3 Ownership Principles [FTR 098] 11:20

4d ago11:20

11:20

Thanks to our Partners, Shop Boss, and 360 Payments Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares s…

1
What is Going on with the Market & Rates? [E130] - Business By The Numbers 31:24

5d ago31:24

31:24

Thanks to our partners, NAPA TRACS and Promotive In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the recent market volatility triggered by a disappointing jobs report and poor earnings from major companies. He explains the role of the Federal Reserve and the implications of the SOM Rule on predicting recessions. Ma…

1
Social Constructs...Game Theory...and Auto Repair [E146] - Diagnosing the Aftermarket A to Z 25:46

6d ago25:46

25:46

Thanks to our Partner, NAPA Autotech Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both…

1
A Marketer's Take on "Just Say Yes" [E112] - The Auto Repair Marketing Podcast 19:28

6d ago19:28

19:28

Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of "just say yes" in the auto repair industry. Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities…

1
Powering Up: Tracy Capriotto Explores EV Safety [RR 978] 23:03

7d ago23:03

23:03

Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to usin…

1
Empower Your Employees: Implementing the 131 Rule for Better Problem Solving in Auto Repair Shops [E176] - Chris Cotton Weekly Blitz 9:00

8d ago9:00

9:00

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
“You Cannot Run a Business From the Underhood of a Car.” [FTR 097] 20:36

10d ago20:36

20:36

Thanks to our Partners, Shop Boss and 360 Payments Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can…

1
The Talent Pipeline: How to Find and Retain Top Technicians [THA 392] 51:20

11d ago51:20

51:20

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career…

1
From Diesel to Dollars: Building a Better Shop [RR 977] 43:16

11d ago43:16

43:16

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Parker Branch discusses the secrets behind his efficient diesel repair shop in Littleton, Colorado. From morning huddles and service advisor check-ins to specialized technician carts and effective communication, Parker shares insights and strategies that have propelled his…

1
Brake Jobs For A Cause: Join the Movement to Fight Breast Cancer [THA 391] 42:25

12d ago42:25

42:25

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Since 2011, Brakes for Breasts and their growing list of independent auto repair shops have raised over 1.8M for breast cancer research for the Cleveland Clinic Breast Cancer Vaccine Fund! Each year during October, auto repair shops from across the United States and C…

1
Do I Need a Financial Advisor? [E129] - Business By The Numbers 26:15

29d ago26:15

26:15

In this episode of "Business by the Numbers," Hunt Demarest, CPA, discusses the value and considerations of having a financial advisor. He addresses common questions about the necessity of financial advisors and provides insights into when and why their services may be beneficial. Role of a Financial Advisor: Financial advisors offer expertise in m…

1
What is YOUR Responsibility When Working With Professional Marketers? [E111] - The Auto Repair Marketing Podcast 28:03

13d ago28:03

28:03

Join Kim, in this episode of the Auto Repair Marketing Podcast as she dives into the key responsibilities shop owners have when teaming up with professional marketers. From the importance of honesty to the need for regular communication and thinking like a marketer, Kim outlines seven essential points to enhance your partnership and boost your busi…

1
Matt Fanslow's Top Labscopes [E145] - Diagnosing the Aftermarket A to Z 32:46

13d ago32:46

32:46

Thanks to our Partner, NAPA Autotech Ready for Matt Fanslow's Top Labescopes? Show Notes PicoScope AESwave uScope Snap-On Vantage Pro Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.com Diagnosing the Aftermarket A - Z YouTube Channel HERE Aftermarket Radio Network: https://aftermarketradionetwork.com/…

1
How To Tap Into Government Workforce Development Funds [RR 976] 22:36

29d ago22:36

22:36

Thanks to our Partner, NAPA Auto Care Explore how to access and utilize government workforce development funds to reimburse training costs and strengthen the workforce. This can significantly ease the financial burden for shop owners looking to create opportunities for personal and professional growth for their employees. This funding can also help…

1
Are You Just a pumpkin patch, Or Are You THE PUMPKIN PATCH! [E175] - Chris Cotton Weekly Blitz 8:40

16d ago8:40

8:40

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Where Are We Communicating From? [E003] - Speak Up! 24:22

17d ago24:22

24:22

In this episode of the "Speak Up: Effective Communication,” Craig shares a recent experience speaking at a local Autowares Council meeting held at the excellent facility of Westside Auto in Holland Michigan. With a nod to the appreciation for the venue—and yes, the challenges of presenting from a repair bay on a muggy summer night—we get a glimpse …

1
Diagnosing Communication Problems A to Z [E002] - Speak Up! 29:35

17d ago29:35

29:35

Recorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear …

1
The Communications Journey Starts with Listening [E001] - Speak Up! 19:33

17d ago19:33

19:33

In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto di…

1
Are We Unintentionally Devaluing Ourselves [FTR 096] 12:41

1M ago12:41

12:41

Thanks to our Partners, Shop Boss, and 360 Payments Corey Evaldi discusses the issue of unintentional self-devaluation in the automotive industry. Corey advocates for a shift in mindset, urging industry professionals to see themselves as skilled specialists, and the importance of educating customers about the value of services. Corey highlights the…

1
Beyond Band-Aids: Fix Your Leaking Bucket [RR 975] 41:04

1M ago41:04

41:04

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "We're putting more customers, more car count, more money into that bucket. Sometimes, when you step away from the business, if you don't have the business set up right, or you have those holes in the bucket, you turn around, and all the water leaks back out of the bucket,…

1
Actionable Tips for Enhancing Self-Awareness [THA 390] 50:11

21d ago50:11

50:11

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode emphasizes the transformative power of self-awareness and personal growth. Dave Schedin shares his journey of self-discovery, while Krystal Zellmer highlights the importance of challenging belief systems and embracing experiential leadership training. The…

1
Effective Labor Rate [E128] - Business By The Numbers 19:41

21d ago19:41

19:41

Thanks to our partners, NAPA TRACS and Promotive Today, Hunt explores how to understand and improve your effective labor rate, one of the most important aspects of running a profitable auto repair shop. Understanding Effective Labor Rate: Learn the difference between street rate and effective labor rate, and why focusing on the latter is essential.…

1
Just Fly the Darn Aircraft - Period! [E144] - Diagnosing the Aftermarket A to Z 28:56

1M ago28:56

28:56

Thanks to our Partner, NAPA Autotech Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses pers…

1
Sometimes You Just Have To Go To War [E110] - The Auto Repair Marketing Podcast 21:38

22d ago21:38

21:38

Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, crea…

1
The Power of Service Proposals [RR 974] 29:45

1M ago29:45

29:45

Thanks to our Partner, NAPA Auto Care Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs. Chris Dekker, My Garage Auto and Tire, Airdri…

1
Disruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly Blitz 12:57

1M ago12:57

12:57

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

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Carm Capriotto Podcasts

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