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A podcast to help people make decisions in their CS Careers. Produced by DK.
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Customer Success Career Coach
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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CS Radio - The Official Podcast of University of Pennsylvania Career Services
University of Pennsylvania Career Services
The official podcast of University of Pennsylvania Career Services. Every Monday during the school year, your hosts Natty Leach and J. Michael DeAngelis discuss a different topic from the world of career services.
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With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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CS-AYE performs the research and forensically analyses a season or campaign in a footballer's career, in an informing and witty manner. Hosted by Ian Steven, a journalist with 20 years experience in Scottish football, CS-AYE are joined every episode by a prominent guest from the world of football, usually with a tartan tint, for a podcast that is unrivalled in its level of detail.
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Empowered Educator: Leadership in Motion | Educational Leadership, Educational Administration, Teachers as Leaders, Teacher Transition
Mel Vandevort - Educational Leadership, Educational Consultancy, Teacher Transition Coach, Educational Administration, Educator Entrepreneur
Welcome to Empowered Educator *Are you ready to move into a different type of job in education? *Do you have interests and ambitions that you want to pursue, but feel like you don’t know how take that next step? *Maybe you want to start your own coaching or consulting agency? Then this is the place for you! I'm Mel and I help educators define their career path through growth mindset, career clarity, and goal achievement. You can find information ...
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Welcome to Future-proof Your Career, your guide to the most important skills for a long, successful working life. This is a special season of the Talk About Tomorrow podcast, exploring in depth the idea of the Three Cs, three skill groups that are critical to success, in a business or as an entrepreneur. The ability to curate information, create new things, and communicate ideas. In each episode we explore a facet of one of these skills, alongside a guest. My name is Tom Cheesewright, I’m an ...
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DG Recruit helps you maximize your career in agency recruitment. Hosted by Dandan Zhu, top-billing headhunter, the DG Recruit Podcast breaks down EVERYTHING you need to know about your career in agency recruitment and how to achieve success in our exciting industry of headhunting. With Dandan's and her guests' interesting, honest, and insightful commentary, learn more about what you can do to start, improve, and grow your career and business. Submit all questions to contact@dgrecruit.com to ...
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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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Conversations in Software Development is a podcast intended primarily for students (at any level) who want to learn more about software development, especially if they intend to pursue a career in that field. More specifically, the goal of the podcast is to expose students to topics and ideas that they don't usually get to see or practice in a classroom setting, including many aspects of software development that are not related to coding. In each episode, we have a conversation with someone ...
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Welcome to the BMWBLOG podcast series, crafted exclusively for BMW enthusiasts around the globe. Join us on an exhilarating journey into the heart of the BMW brand, where we bring you behind-the-scenes insights, captivating insider stories, exclusive test drives, and the latest car rumors. Our dynamic BMWBLOG team is dedicated to sharing their most recent impressions of newly released BMW models. But that's not all – we dive into spirited conversations about classic BMW cars and so much more ...
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Sharing the journeys of amazing hustlers making an impact in their industries.
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Shane Hartley and Spence Hackney receive questions from college students and ask them to Christian professors in a fun, insightful interview format. Our mission: to encourage Christ-centered conversations on the college campus. We hope these interviews will help college students, inspire professors, and encourage parents and grandparents of college students.
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This is a feed of pages for College of Business
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The coffee-shop style podcast that is helping thousands of women dream bigger and level up in business and life! Learn from Extraordinary Women from across the country who share their POWERFUL Reinvention stories - dropping unique gems and takeaways just for you!
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SagePost47 is Pomona College's alumni mentorship club. Students are able to connect with alumni to talk about careers, Pomona, and more. In the Sage Post47 Podcast current students talk with Pomona College alumni about their experiences and dive into their decisions. We hope to help out current students and alumni as we share these stories! Semester release schedule: new episode will be released each week Monday morning ~8:00am PST! Summer release schedule: new episode released every other w ...
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The original Startup Engineering Leadership Podcast - now part of CTO Connection - the organizers of the @ctosummit series! Learn from the experiences of successful engineering leaders at fast growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the Startup CTO podcast is a great resource for learning from your peers! 558499
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Welcome to The Better Life Better Business Podcast, where we have conversations about how to live a better life and build a better business. Not a business owner, leader, or entrepreneur? No worries. We explore universal themes such as resilience, adaptability, and growth which are relevant to everyone. So, whether you're a business leader, educator, healthcare professional, or just an individual seeking a boost of inspiration, join us for these conversations and walk away inspired and empow ...
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Trying to figure out how to really, regularly, actually LIKE being alive? Welcome to the club. I’m Alexis Rockley: a positive psychology coach, author + human pep talk. I leave "voicemails" designed to remind you why you why you don’t suck (& why the world is not a raging dumpster fire, 100% of the time), interviewing experts on the important stuff no one taught us in school—finances, mental health, purpose in career—translating the hard science of happiness for anyone who speaks emoji. I le ...
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Elevating Net Retention Rate with Capability Adoption Scores
33:21
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How can telemetry data and capability adoption scores drive higher net retention? Join Irit Eizips in an engaging conversation with Akash Singh, the head of customer success for Asia-Pacific and Japan at Software AG. Discover how Akash has transformed customer success through innovative strategies like capability adoption scores and telemetry data …
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Beating Burnout: Empowering Educational Leaders with Dr. Jamay Fisher *95
30:24
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Send us a Text Message. In this episode of the Empowered Educator Podcast, Dr. Mel sits down with Dr. Jamay Fisher, an academic advisor and branding expert, to explore the pressing issue of burnout among educational leaders. Dr. Fisher shares her journey from the classroom to coaching public figures, emphasizing the importance of personal and profe…
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28. Expedite your path to promotion by building this habit
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Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you! I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies…
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Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
36:00
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Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/csm-revup-academy/ Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro Podcast, host Ani…
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MTP 25: Doug Matthews, Part 2, Faith-Filled Science and Spiritual Darkness on the College Campus
30:32
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Doug is a Professor of Psychology at the University of Wisconsin- Eau Claire. You can email Doug at: matthedb@uwec.edu Read more about Doug on MeetTheProf.com: https://meettheprof.com/view/professors/entry/doug-matthews/ Some take-aways from this passionate interview: 1. Faith and Science: Doug addresses the common perception that faith and science…
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AI Tooling to Drive Growth & Break Down Silos with Masha Kroll of Glowstick | Episode 064
53:12
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Send us a Text Message. In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI…
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Customer Success Playbook Podcast Season 2 Episode 26 - Kevin Maufer - Ideal Customer Profile
28:55
28:55
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Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Kevin Maufer, Principal Consultant and Fractional Leader at CX Services. With over 25 years of experience in customer-facing roles, Kevin shares his expertise on the critical importance of defining and aligning o…
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Strategic Insights into the CSM Pooled Model
32:31
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How can implementing a CSM pooled model enhance scalability and efficiency in customer success operations? For leaders looking to optimize team resources and improve customer engagement, Jeff Kinne will help you understand this strategy is crucial. Click here to watch the video on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover how a CSM pooled model can drasticall…
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Building Success Through Discipline and Perfect Practice with Dan Rigby *94
30:04
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Send us a Text Message. In this episode of Empowered Educator, Dr. Mel Vandevort sits down with Dan Rigby, a public high school PE teacher and former wrestling coach from Delaware. Dan shares his journey from aspiring state trooper to passionate educator and business owner. Together, they delve into the crucial role of discipline and the concept of…
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How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai)
44:53
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#updateai #customersuccess #saas #business Brent Grimes, Founder and CEO at Reef.ai joins the hosts Kristi Faltorusso, Jon Johnson & Josh Schachter. Brent shares insights on outcome-based scoring for customer health and the power of leveraging data for predictive modeling in customer success. They also discussed the potential future con…
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27. Sharing 8 real-life successful salary negotiations (Audience Q&A Part 2)
38:30
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Are you ready to negotiate a salary that truly reflects your worth? We’re diving into part two of our audience Q&A, focusing on successful salary negotiations for your next job offer. I’ll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating every…
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121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva
37:14
37:14
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Are you part of customer success communities? Are you curious about the power of communities in career growth? In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities,…
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MTP 24: Doug Matthews, Part 1, On Faith, Fumbles, and Finding your Purpose
29:03
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Doug is a Professor of Psychology at the University of Wisconsin- Eau Claire. He discusses how to understand and embrace who God made you to be, how he discovered his passion for psychology and neuroscience, how the Christian faith intersects with psychology, the divine design in human behavior, how he candidly shares his past struggles with alcoho…
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1 1 Our Why's In our first episode of the "Journey to Success: CX Conversations" podcast, we finally embark on a project we've dreamt about for over a decade. We'll delve into our personal and professional journeys, sharing the motivations behind starting this podcast. Our careers have always revolved around serving others, emphasizing the importan…
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Greg Harmeyer: Everything That Is Said Is Said By The Listener
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“Everything that is said, is said by the listener.” Absolutely love this point shared by my guest this episode, Greg Harmeyer. Greg is the Chairman and CEO of TiER1 Impact, which is an employee-owned professional services company on a mission to enable healthy, high-performing businesses through people-centric services. In this episode we talk abou…
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Customer Success Playbook Podcast Season 2 Episode 25 - Swati Garg - CS Leaders
24:48
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Send us a Text Message. In the latest episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interviewed Swati Garg, a renowned entrepreneur and thought leader in customer success (CS). The discussion delved into the evolving role of CS leaders, highlighting the shift from reactive to proactive strategies, the increa…
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Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063
45:13
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Send us a Text Message. RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of di…
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TAM vs CSM: Navigating Customer Success Roles
29:31
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Explore the differences between Technical Account Managers (TAMs) and Customer Success Managers (CSMs) with Sol Refael and find out if we need both. Learn how to navigate account management effectively, handle challenges, and enhance customer relationships for success in your organization. Get practical tips and valuable insights from industry expe…
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Leadership and SEL in Special Education with Shakira Releford *93
27:38
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Send us a Text Message. Join Dr. Mel Vandevort as she engages with Shakira Releford, an associate professor and non-profit executive, in a compelling discussion on SEL and Special Education leadership. From navigating the complexities of educational roles to advocating for comprehensive SEL programs, discover actionable insights to enhance student …
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Balancing efficiency and human touch in customer interactions ft. Julio Franco (Zappi)
55:09
55:09
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#updateai #customersuccess #saas #business Hosts Kristi Faltorusso, Jon Johnson and Josh Schachter are joined by Julio Franco, Chief Customer Officer of Zappi. They discuss the hurdles of educating customers on best customer success practices, the struggle to invest in customer education and consulting services, and the need for systematizing and r…
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26. Answering your burning questions about negotiating salary (Audience Q&A Part 1)
36:02
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Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this episode, I am answering all your burning questions. I’m sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your request…
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120 - The Most Underrated Communication Tactic: Playbacks - Fallon Relay
32:29
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How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey. Fallon Relay is the Global Director of Cust…
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Midweek Mastery: Perfectionism in Education: Breaking Free to Lead with Confidence *92
9:32
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Send us a Text Message. In this episode of Empowered Educator, Dr. Mel delves into the challenges of perfectionism within the educational field. She provides actionable insights and strategies to recognize, confront, and overcome perfectionist tendencies, helping you to embrace imperfection and lead with resilience and confidence. Intern Interest F…
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Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062
1:01:40
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Send us a Text Message. Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can…
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MTP 23: Irene Hatsu on LGBTQ+ questions, authenticity, career guidance for students, & resilience.
44:49
44:49
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Irene is an Associate Professor of Human Nutrition at The Ohio State University. She shares about: The Importance of Christian Community Living Authentically and Not Hiding Your Faith Adaptability and Resilience Advice for Parents of College Students Career Guidance for College Students Relating to LGBTQ+ Students as Whole Persons You can email Ire…
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Customer Success Playbook Podcast Season 2 Episode 24 -Alok Shulka - FunnelStory
33:15
33:15
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Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Alok Shukla, co-founder of FunnelStory, to discuss how AI and data analytics are revolutionizing customer success. FunnelStory is a platform that provides product funnel intelligence to optimize conversion, adoption, renewa…
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Dive into a riveting conversation with Krishna Raj Raja, the visionary Founder and CEO of Support Logic, as he unveils the game-changing fusion of Customer Success and Support roles in the era of AI. Discover how embracing these changes can revolutionize customer service experiences and empower businesses to thrive in the digital age. Join us for a…
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Mindset Mastery: The Power of Serving Others When You Are a District Leader *91
15:10
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Send us a Text Message. In this episode, I dive into the essence of servant leadership within a school district context. I explore how serving others as a school leader involves supporting student success, empowering educators, and engaging with parents and the community. Discover the importance of leading with empathy, compassion, and a commitment…
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25. 4 Things to prioritize if you want to get promoted to Enterprise Customer Success
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Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the key skills you should be prioritizing that Hiring Managers value most! I’m diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic accou…
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119 - Where to Start and How to Build a Successful Customer Success Function - Sara Masson
44:41
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Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically. Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer f…
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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061
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Send us a Text Message. This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS professi…
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Do you have a tolerance for ambiguity? In this episode, my guest, Paula Caligiuri, talks about how this tolerance can help you improve your communication skills. Paula is a Distinguished Professor at Northeastern University and Co-Founder and CEO of Skiilify, which focuses on cultural agility. Join us as we discuss the connection between asking que…
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Part 2/ The Road to Awesome: Leadership Clarity and Team Empowerment with Dr. Darrin Peppard *90
21:57
21:57
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Send us a Text Message. In the second part of the conversation with Dr. Darrin Peppard, Dr. Mel and Darrin explore the intricacies of building and maintaining high-functioning leadership teams in educational settings. They explore the importance of leadership clarity, leveraging individual strengths within a team, and fostering a collaborative cult…
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CSP S2 E23 - Rachel Provan - Imposter Syndrome
24:13
24:13
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Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, founder and CEO of Provan Success. Rachel, a top 25 customer success leader turned brain-based CS leadership coach, shares her expertise on a pressing issue many professionals face: imposter …
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Why the KORE Score Framework will Retire the Net Promoter Score
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Are we ready to say goodbye to the NPS score? Stephen Fulkerson, VP of Research and Advisory at TSIA, shares his groundbreaking framework, the KORE score, designed to assess various aspects of customer success and provide insights into organizational performance, customer satisfaction, and retention. The KORE Score - Keeping Organizational Outcomes…
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Part 1/ The Road to Awesome: Educational Consultancy with Dr. Darrin Peppard *89
23:20
23:20
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Send us a Text Message. Today, Dr. Mel sits down with Dr. Darrin Peppard, a former educator turned leadership coach and entrepreneur. Darrin shares his journey from being a middle school teacher to a high school principal and eventually a superintendent. He highlights the challenges he faced and how leadership coaching transformed his career. Dr. D…
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Dating, CS & Banter ft. Ben Winn (FirstMark)
42:05
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#updateai #customersuccess #saas #business Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the dynamic landscape of venture capital, AI in customer success, and the challenges faced by early-stage companies. They also banter about their grades, dating apps, and much more. Timestamps 0:00 - Preview, …
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24. Step by step: How to prepare for behavioral interviews
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Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you! I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting y…
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Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
51:21
51:21
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at sc…
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This week on our podcast, we're excited to have Chris Hardy, Senior Director of Sales at XPEL, join us to discuss the benefits of Paint Protection Film (PPF). We delve into the pros and cons of PPF versus ceramic coating, offering you an in-depth comparison. Chris also shares his insights on window tinting and why it's a worthwhile consideration fo…
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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
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Send us a Text Message. In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup …
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MTP 22: Linda Gurganus, The Influence of an Approachable Professor
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Linda is a retired lecturer of Mathematics at the University of North Carolina Wilmington. She shares about growing up without her father, being approachable and vulnerable as a professor (and growing up with a pet skunk). Takeaways: Being approachable can impact students' lives. Math skills can open up a wide range of career opportunities. How par…
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Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu
29:05
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Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration…
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Part 2/Making an Impact with the 4 C's of Leadership with Jim Salvucci *88
18:20
18:20
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Send us a Text Message. In this episode, Dr. Mel continues the conversation with leadership expert Jim Salvucci to dive deeper into the final components of effective leadership. Episode Highlights: Compromise: Jim explains how compromise is a transactional process essential for effective leadership. Learn why trust and communication are critical in…
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Monetizing Customer Success - A Masterclass in CS Revenue Generation
31:27
31:27
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Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover Sanjeet Bali's journey of transforming a failing customer succe…
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Part 1/Making an Impact with the 4 C's of Leadership with Jim Salvucci *87
18:45
18:45
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Send us a Text Message. Today, I chat with leadership expert Jim Salvucci about his incredible journey from academia to leadership coaching! Jim shares his experiences, from being a boy scout leader at 18 to founding the School of Humanities and Social Sciences at Stevenson University. He dives into the importance of cultivating leadership, even fr…
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Journey to Success: CX Conversations Trailer
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`Welcome to the Journey to Success: CX Conversations podcast. I’m Raymie and I’m Sue, join us as we share what we’ve learned about Customer Experience and Customer Success over decades in the corporate world Whether you're an individual contributor or a people manager, we’ve got you. We'll delve into how every action you take in your role influence…
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Demystifying Customer Needs ft. Alex Turkovic (The Digital Customer Success Podcast)
51:22
51:22
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Alex Turkovic joins Jon Johnson, and Kristi Faltorusso to delve into the intricacies of customer success management (CSM), the disconnect between customer experience strategies and practical implementation, the role of emotional intelligence in business decisions, tackling data quality and management & much more. Timestamps 0:00 - Preview, BS & Int…
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118 - How to Progress in Your Career: The Strategies That Always Work - Eloise Salisbury
46:13
46:13
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Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that alwa…
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Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
51:04
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Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…
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