This is Engage Relate Perform, the show that helps leaders and organizations drive long term results by fostering relationships and enhancing engagement. If you're looking to seriously improve your team's performance while impacting lives and succeeding at driving long-term results, then this is the show for you. I'll be giving you practical tips, relevant commentary, and valuable insights about how you can engage and utilize relationships with talent community and other stakeholders around ...
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Happy New Year! There are many reasons that New Year’s resolutions don’t stick, but they can if you approach them right. Today, I talk about resolutions and plans. I explain why many don’t stick and I offer solutions. I talk about the power of strategizing and stopping to take stock. I note the power of shorter-term goals, the benefits of journalin…
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Trust is like a mirror. You can fix it when it's broken but you can still the cracks in the reflection. If you built trust with your employees, then there is a chance you can break it as well. But how can you regain that trust if you break it? Today, I talk about how trust affects the performance of your employees. I explain why trust is so importa…
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Abdulrahman Hussein - Seize Opportunities to Relate
22:26
22:26
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Abdulrahman Hussein is the head of cybersecurity services at Soft-Tech Consultants. He has a passion for cyber and information security, as well as for helping clients identify their security risks and determine their cybersecurity preparedness. He is a cyclist who organizes cycling events in Tanzania, as well as an active member of the Rotary Club…
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In today’s short-and-sweet episode, I talk about what to look for in your work relationships. I note that, just like other relationships, they require time, effort, and patience. I talk about the importance of going for people who share your values. I talk about what to look for in employees and I share the value of working with the right people. I…
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Ruth Shah-Wigley: Attitude and Adaptability of Leaders
29:57
29:57
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Ruth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, and civil society initiatives. She possesses a breadth of specialized expertise in human rights matters, particularly in business and human rights, as we…
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EQ Is A Trainable Superpower. Here’s How-PT2
7:26
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As we discussed last week, there are three key steps to training and strengthening your emotional intelligence as well as the emotional intelligence of others. Step two in the journey to improving your EQ is to take a good, hard look at your ability to be emotionally empathetic toward others. According to Dr. Daniel Goleman, emotional empathy is wh…
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EQ Is A Trainable Superpower. Here’s How-PT1
6:38
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Do you believe it is possible to increase your own emotional intelligence? Is it possible to increase the EQ of others? According to Dr. Daniel Goleman, a person’s emotional intelligence is a malleable, trainable skill – unlike your IQ. He argues that a person could even train their emotional intelligence well beyond its natural levels. So if EQ is…
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Sarah Majengo - Communication Culture Defined
37:27
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Sarah Majengo is a strategic communications professional with over twenty years of experience in strategy, communications, public affairs, business development, and marketing. She has delivered successful outcomes for companies by addressing strategic operational and leadership challenges for major local and international brands, helping them navig…
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The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it's important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it's effective. Today, I talk about how to react to an irate customer …
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Johnny Black: Good Plans vs. Good Execution
20:53
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Johnny Black is the Director of EpicIT Pty Ltd where he works with leaders to facilitate the journey from strategy to measurable performance. He is a registered psychologist with experience in business development specializing in Strategy, Leadership, Organizational Development, and Performance Management. Residing on a small farm in the KZN Midlan…
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6 Core Elements of Superior Customer Service
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8:11
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What do you perceive as superior customer service? When was the last time you entered a business and walked out thinking “Wow - they provide phenomenal customer service!” As we all know, many businesses and organizations tend to fall short when it comes to providing top-notch customer service – while for others, it seems as though it comes easily, …
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Mokadi Max Mathye has 25 years of experience as a senior business leader in the private and public sectors. He is passionate about business leadership development journeys, corporate governance, customer service, learning and skills development, coaching and mentoring, and professional development of teachers and educators. He has a successful care…
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Looking for a sign? Here it is: the Coaching for Success program, our upcoming workshop designed to help you build your dream team, hosted by Noesis Strategic Institute and Service Quality Institute of the US. Today, I talk about Coaching for Success. I explain what it is, talk about what it can do for you, and share where you can sign up and learn…
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Laura Minde: A Bottom-Up Approach to Ethical Conduct
35:08
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Laura Minde is the Managing Director and Founder of Outstanding Solutions Ltd., a hospitality consulting firm based in Tanzania that is dedicated to actively contributing to the growth of the Tanzania and East Africa tourism and hospitality sector through high-quality workforce training. Laura has 5 years of experience in training corporate staff a…
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In his book Make Your Bed: Little Things That Can Change Your Life…And Maybe the World, Admiral William H. McRaven posits that making your bed in the morning can change the trajectory of your day, and in turn, your life. Today, I talk about this idea. I expand on it, explaining why such a simple morning task has such a huge effect. I talk about the…
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Why are relationships nowadays so difficult or challenging, and what is your advice to build better relationships in life? What is your greatest source of continuous learning? What do you do when theBy Murtaza Versi
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Ruth Shah-Wigley: Develop Your Flexibility and Adaptability
27:57
27:57
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Ruth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, andBy Murtaza Versi
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Walking the Line Between People Pleaser and A-Hole
7:32
7:32
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Do you ever feel like you only accomplish your goals as a leader when you’re stern and unbudging? It doesn’t have to be this way. Today, I talk about how to be a good leader by walking the line betweeBy Murtaza Versi
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High performance culture is crucial to any workplace, and it gives rise to cohesive teams. Today, I talk about what defines cohesive teams and how you can form them in your workplace. In this episode,By Murtaza Versi
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What’s the #1 reason employees have stopped learning? Studies show that this problem has a lot to do with the fact that they are too busy and feel like they don’t have the time. Today, I talk about hoBy Murtaza Versi
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“Corporate culture” is a phrase that is thrown around often, but many do not really understand it. Today, I talk about company culture. I share its history and meaning and I share the three key ways aBy Murtaza Versi
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Delegating to Empower: A Discussion (PT II)
28:17
28:17
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Ben Owden is a trainer and Tanzanian broadcaster who hosts a podcast entitled “Why Lead Others.” Today, Ben joins me for Part II of our podcast episode (Part I is available on his platform) to talk abBy Murtaza Versi
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Should leaders--whether imans, priests, bosses, or parents--globally be allowed to swear? Like all questions, there are two sides to this one. Today, I discuss the question and ask your opinion on it.By Murtaza Versi
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Ravin Lama is a laughter ambassador and a certified laughter yoga leader, trainer, and coach. He is the president of the AMCHAM in Mauritius (American Chambers of Commerce) and a Toastmaster. You mayBy Murtaza Versi
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Why do people have conflict? All sorts of things can lead to an unkind word or action that sparks passionate responses. But you may be surprised to hear that healthy teams aren’t afraid of conflict, aBy Murtaza Versi
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Danielle Grant: It's OK Not to Have all the Answers
22:20
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Danielle Grant is the director of Leadership Global. She has designed many leadership programs and delivered them to participants in five continents. She is the co-author of three books: Leadership AsBy Murtaza Versi
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Since the beginning of the show, I've had my guests leave thought-provoking questions for their successors. In this episode, I answer some of these questions, adding to the dialogue surrounding variouBy Murtaza Versi
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Lydia Jengo: 2 Keys to Engagement and Retention in 2022
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In 1992, I was a year into a job I loved, but I was beginning to burn out. Overwhelmed, I handed in my resignation, but my manager insisted that I go on a vacation and postpone my decision until afterBy Murtaza Versi
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Michael Hudson: Curious Case for Leadership
32:42
32:42
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Michael Hudson is currently the professor at Aspire Leadership, a business that delivers transformational leadership development programs to emerging leaders, equipping them to build, influence, and cBy Murtaza Versi
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Often, it’s easy to have so many priorities that we lose focus and fulfill them all poorly. Setting a Widely Important Goal (WIG) is an alternate method of goal setting that results in more productivBy Murtaza Versi
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Happy New Year! There are many reasons that New Year’s resolutions don’t stick, but they can if you approach them right. Today, I talk about resolutions and plans. I explain why many don’t stick and IBy Murtaza Versi
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I received a question from a listener: “How do I take criticism graciously and make it work in my favor? Is it so bad to defend myself when I’m wrongly perceived?” Today, I address this question. I tBy Murtaza Versi
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Happy Holidays, friends! I don’t watch holiday movies for fun, but when I do, I can’t help but see leadership themes weaved into the stories. I thought, for the festive season, why not share some hereBy Murtaza Versi
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Fred Mwita: Behaviours Needed to Thrive in a Crisis
34:45
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Fred Mwita is a results-driven corporate strategist who possesses a unique crossover profile, having operated the C-level Suite in various industries such as FMCG, mining, healthcare, banking, and ICTBy Murtaza Versi
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Independence Day: A Bibi Titi Mohamed Legacy
9:53
9:53
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Happy Independence Day! On this day in 1961 and 1962, Tanganyika gained her independence and became a republic, respectively. And as we honor Mwalimu Julius Nyerere for being the father of our nation,By Murtaza Versi
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Ruth Shah-Wigley: A Mindset of Grace and Adaptability
29:58
29:58
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Ruth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, andBy Murtaza Versi
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Being a leader isn’t easy. In this episode, I share four common traps that leaders fall into and explain how successful leaders avoid them. Today, I talk about the four common traps that successful leBy Murtaza Versi
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Encore Episode: 4 Tips for Becoming a Top Performer
7:59
7:59
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Everyone has emotions. The difference between a top performer and everyone else is that a top performer knows how to control them when needed. Today, I talk about the valuable skill of keeping yourBy Murtaza Versi
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Arafat Haji: Handle Objections & Differences Like a Boss
28:19
28:19
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Arafat Haji is a banking professional with over 15 years of experience. He is a certified treasury expert and has been putting his foot forward for years to influence the right decisions to guaranteeBy Murtaza Versi
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Rita Johansen: Finding and Pursuing Your Spark
28:32
28:32
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Rita Johansen is a conservation consultant who happily reminds people of the intricate relationship between man and nature, and the value of honing that relationship. She runs a food and beverage compBy Murtaza Versi
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We’re a third of the way to my hundredth episode. This milestone snuck up on me, but here it is, and I owe my thanks to many men and women who have supported my vision and helped me to reach it. TodayBy Murtaza Versi
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Sarah Majengo - Leading Effectively Across Generations
37:27
37:27
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Sarah Majengo is a strategic communications professional with over twenty years of experience in strategy, communications, public affairs, business development, and marketing. She has delivered succesBy Murtaza Versi
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Legacy of A Teacher: Mwalimu Nyerere Day Special
12:54
12:54
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Tenda Wema nenda zako. “Do good and be on your way.” This well-known Swahili saying is difficult to stomach; our natural tendency is to do good things with some level of expectation, and we rarely getBy Murtaza Versi
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John Tschohl: The Loyal and the Relentless
39:18
39:18
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John Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has develoBy Murtaza Versi
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Trust is like a mirror. You can fix it when it's broken but you can still the cracks in the reflection. If you built trust with your employees, then there is a chance you can break it as well. But howBy Murtaza Versi
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Ojiugo Ajunwa: Managing Your Time for Productivity
37:00
37:00
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37:00
Ojiugo Ajunwa MBA, PMP, PhD, is a consultant, training facilitator, speaker, mentor, and coach with over 20 years of work experience in Information Technology, Event and Project management, process imBy Murtaza Versi
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Q&A - Introvert vs Extrovert: Who's the Better Leader?
10:52
10:52
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Do you have to be extroverted to be a good leader? You might think the answer is obviously affirmative, but the truth is not so simple. Extroverts and introverts have different strengths and weaknessBy Murtaza Versi
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Diana Laizer is the founder of Consumer Choice Awards Africa (formerly Tanzania Consumer Choice Awards). She has much experience working with teams and a very engaging story to tell. Today, we talk abBy Murtaza Versi
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Can your team say no to you? How easy is it to connect with you? Are you a source of inspiration for your team? Do you trust your team members, and do they trust you? Answering these questions and morBy Murtaza Versi
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