Best Patient Experience Agency Podcasts (2024)

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Dr. Deborah Sesok-Pizzini, MD, MBA - Chief Medical Officer & SVP, Labcorp Diagnostics; Global Head of Quality And Discipline Director, Immunohematology - Innovative Diagnostic Solutions To Enhance Patient ... 52:18

4h ago52:18

52:18

Send us a text Dr. Deborah Sesok-Pizzini, MD, MBA, is Chief Medical Officer And Senior Vice President, Labcorp Diagnostics, and Global Head of Quality And Discipline Director, Immunohematology, Labcorp ( https://www.labcorp.com/deborah-sesok-pizzini-md-mba ), where she is involved in furthering the company's initiatives to enhance the patient exper…

1
Vid Desai - Chief Information Officer, Office of Digital Transformation, U.S. Food and Drug Administration - Unlocking Potential, Leading Transformation 1:04:26

2d ago1:04:26

1:04:26

Send us a text Vid Desai is Chief Information Officer, Office of Digital Transformation (ODT), at the U.S. Food And Drug Administration (FDA), where he sets and leads the agency’s Information Technology (IT) strategy, as well as the agency’s enterprise IT, data management, and cybersecurity. (https://www.fda.gov/about-fda/fda-organization/vid-desai…

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The Red Flags of Medical Aesthetic Marketing with Ontonio Karam & Danial Aziz of Skinfluence Marketing Agency 36:59

4h ago36:59

36:59

Get ready for a wild ride as Leisa dives into the wild world of medical aesthetic marketing with her guests, Ontonio Karam and Danial Aziz, the masterminds behind Skinfluence Marketing. They're spilling all the tea on the BS you need to watch out for, like those agencies promising you the moon and stars (spoiler alert: it's probably a scam). They'r…

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Migration, displacement and health systems 24:45

4d ago24:45

24:45

In this fifth episode of our six-part miniseries (see notes for 'useful links' to other episodes), we examine the intersection of migration, displacement, and health systems in fragile settings. With over 1 billion people on the move globally, including 84 million forcibly displaced, this episode addresses the challenges and opportunities that migr…

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Dr. Lily Brown, Ph.D. - Director - Center for the Treatment and Study of Anxiety, Perelman School of Medicine, University of Pennsylvania - World Leading Anxiety Disorder Research 54:19

8d ago54:19

54:19

Send us a text Dr. Lily Brown, Ph.D., is an Assistant Professor of Psychology in Psychiatry and Director at the Center for the Treatment and Study of Anxiety, Perelman School of Medicine, at University of Pennsylvania ( https://www.med.upenn.edu/ctsa/LilyBrownPhD.html ). Dr. Brown received her Bachelors of Science Degree in Psychology at Drexel Uni…

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Prof. Dr. Dan Blumberg Ph.D. - Vice-President for Regional and Industrial Development - Ben-Gurion University of the Negev - Chair, Israel Space Agency - Planetary Science Innovation For All Humanity 1:04:37

10d ago1:04:37

1:04:37

Send us a text Professor Dr. Dan Blumberg, Ph.D. is the Vice-President for Regional and Industrial Development at Ben-Gurion University of the Negev ( BGU - https://www.blumberg.bgu.ac.il/ ), an elected Member of the International Academy of Astronautics, and Chair of the Israel Space Agency ( https://www.space.gov.il/en ), a position he was appoin…

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Dr. Parag Mallick, PhD - Co-Founder, Nautilus Biotechnology - Unlocking The Complexity Of The Proteome For A New Era Of Scientific Discovery 54:36

11d ago54:36

54:36

Send us a text Dr. Parag Mallick, Ph.D. is an Associate Professor at Stanford University ( https://profiles.stanford.edu/parag-mallick ) and Co-Founder of Nautilus Biotechnology ( https://www.nautilus.bio/ ), a development stage life sciences company, engaged in creating a platform technology for quantifying and unlocking the complexity of the prot…

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The No-BS Guide to Hiring Top Talent 23:21

2h ago23:21

23:21

This week under the Scalpel, Leisa dives deep into building the ultimate dream team with top-tier talent for your med spa. Leisa breaks down the episode into seven crucial segments, starting with defining your ideal candidate and their non-negotiable skills and qualities. She then moves on to crafting compelling job descriptions, interviewing like …

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Ronnie Vasishta - Senior Vice President, Telecom, NVIDIA - Intelligently Connecting Intelligence - Accelerating Development Of 6G Technologies For A Hyper-Intelligent World 41:41

14d ago41:41

41:41

Send us a text Ronnie Vasishta is Senior Vice President, Telecom at NVIDIA ( https://blogs.nvidia.com/blog/author/ronniev/ ), where he leads all aspects of NVIDIA's telecom business from business management to product go-to-market strategy. His organization is responsible for defining and architecting next-generation virtualized, open 5G advanced a…

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Medical Gaslighting....Are you tired of being dismissed? 11:06

4d ago11:06

11:06

What to expect in this episode: In this episode, I will discuss Medical Gaslighting. Are you tired of being dismissed by your healthcare team? And as always, I will answer the question, "What could you do to make your voice matter?" Resources Mentioned in this Episode: How to Spot Medical Gaslighting and What to Do About It Medical Gaslighting What…

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Beauty & The Bad Review with Christine Mytrunec from Gold Raven Studio 24:09

1h ago24:09

24:09

In this episode of The Scalpel of Truth, Leisa Krauss and her guest Christine Mytrunec from Gold Raven Studio delve into the importance of responding to negative online reviews for med spas. It’s time to gear up and learn how to handle these reviews with professionalism and empathy because a well-crafted response can turn a negative situation into …

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Prof. Dr. Alan Widgerow - Division Chief, Center for Tissue Engineering, University of California, Irvine - Chief Scientific Officer, Galderma - Innovation At The Frontiers Of Aesthetic And Regenerative ... 1:03:10

20d ago1:03:10

1:03:10

Send us a text Prof. Dr. Alan Widgerow, MBBCh, FCS, MMed, FACS, is Division Chief, Research, Center for Tissue Engineering ( https://sites.uci.edu/ctelab/team/ ) and Adjunct Professor Plastic Surgery, Dept of Plastic Surgery, University of California, Irvine ( https://faculty.uci.edu/profile/?facultyId=6048 ) and Chief Scientific Officer and Head o…

1
Dr. Ryan Potts, Ph.D. - VP and Head, Induced Proximity Platform, Amgen - Leading The Next Wave Of Innovation In Drug Discovery, To Modulate Any Target, Every Time 58:32

22d ago58:32

58:32

Send us a text Dr. Ryan Potts, Ph.D. is Vice President and Head, Induced Proximity Platform at Amgen ( https://www.amgen.com/science/research-and-development-strategy/multispecifics-and-other-modalities ) which is focused on novel ways to bring two or more molecules in close proximity to each other to tackle drug targets that are currently consider…

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Dr. Ashwin Vasan, MD, PhD - Commissioner - NYC Dept. of Health & Mental Hygiene - Strengthening Public Health Systems For Heathier And Longer Lives 1:01:15

25d ago1:01:15

1:01:15

Send us a text Dr. Ashwin Vasan, MD, PhD is the Commissioner of the New York City Department of Health and Mental Hygiene ( https://www.nyc.gov/site/doh/about/about-doh/the-commissioner.page ). Dr. Vasan is a primary care physician, epidemiologist and public health expert with nearly 20 years of experience working to improve physical and mental hea…

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Host the Bash, Make the Cash 21:42

7d ago21:42

21:42

In the latest episode of "The Scalpel of Truth," Leisa Krauss—affectionately known as the Bitch‘n Beautician—dives into the art of hosting purchasing events at your med spa. Leisa lays out a roadmap for turning these events into revenue-boosting, loyalty-building extravaganzas. From creating urgency and exclusivity to leveraging personal consultati…

1
Non-state and informal actors in fragile settings 18:42

11d ago18:42

18:42

In this episode, we explore the critical role of non-state actors and informal providers in health systems within fragile settings. Our guests share insights on the legitimacy, roles and challenges of informal and non-state actors. This is the fourth episode in the six-part miniseries "Stories of Resilience: Local Lives and Health Systems," brought…

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Dr. Tim MacLeod & Dr. Vaibhav Narayan - Davos Alzheimer's Collaborative - Ending Alzheimer’s Disease Everywhere 1:12:38

1M ago1:12:38

1:12:38

Send us a text The Davos Alzheimer's Collaborative ( DAC - https://www.davosalzheimerscollaborative.org/ ) is a pioneering worldwide initiative to cure Alzheimer’s disease and dementia, seeking to mirror the success of global efforts against infectious diseases such as HIV/AIDS, Covid, and Malaria. Absent effective action at scale around the world,…

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Dr. Andrea Choe, MD, Ph.D. - CEO, Holoclara - Worm-Derived Therapeutics For Debilitating Diseases 49:22

1M ago49:22

49:22

Send us a text Dr. Andrea Choe, MD, Ph.D. is the CEO and Co-Founder of Holoclara ( https://www.holoclara.com/ ), a company focused on creating novel, safe, orally bioavailable worm-derived therapeutics with a focus on indications such as allergies and autoimmune disorders. While pursuing her doctorate at the California Institute of Technology, Dr. …

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Rantaroonie • Hoarders: Information Edition 7:36

1M ago7:36

7:36

In this episode of The Scalpel of Truth, host Leisa Krauss, aka the Bitchin' Beautician, takes aim at a pervasive problem in the med spa industry: information hoarding. Leisa argues that whether you're a practitioner, manager, or owner, keeping knowledge to yourself is not only selfish but also detrimental to your team and your business. Practition…

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Dr. Abdulelah Alhawsawi, MD - CEO, Novo Genomics, Saudi Arabia - Personalized And Safe Healthcare And Wellness 1:07:20

2M ago1:07:20

1:07:20

Send us a text Dr. Abdulelah Alhawsawi, MD is the CEO of Novo Genomics ( https://novogenomics.sa/ ), a company located in KSA with a vision of being the regionally trusted, globally recognized biotech leader in the field of genomics & multiomics. Dr. Alhawsawi is the former Founding Director General of the Saudi Patient Safety Center ( SPSC - https…

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Diagnostic Safety - A Public Health Crisis 13:36

1M ago13:36

13:36

What to expect in this episode: What to expect in this episode: In this episode, I will discuss diagnostic safety; a public health crisis! And as always, I will answer the question, "What could you do to make your voice matter?" Resources Mentioned in this Episode: What is Diagnostic Error? - Society to Improve Diagnosis in Medicine Defining Diagno…

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Working Smarter—Not Harder! Templates & Tools for Your Practice 9:15

1M ago9:15

9:15

Get ready for a speed-run, bitchachos, because this week, we dive into the importance of using templates and tools in your med spa with the top 10 reasons why these resources are essential for practice growth and long-term profitability. Want more? To save you time and energy, we've created the "Bitchin' Templates Package," a collection of over 65 …

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The Health Workforce in Times of Crisis 25:45

1M ago25:45

25:45

In this episode, we discuss the challenges faced by the health workforce in fragile settings such as conflict zones and areas hit by political and economic crises. Our guests share their first-hand experiences and insights on how health systems and workers strive to provide care under extreme conditions. This episode is part of the six-part mini-se…

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How To Keep Your Loved One's Safe In A Skilled Nursing Facility 24:16

2M ago24:16

24:16

What to expect in this episode: What to expect in this episode: In this episode, I will discuss everything you need to know about skilled nursing facilities. This is a huge problem that I deal with all the time, so I want to make sure you are informed on how to find the right facility for your loved one and know your rights when you are there as a …

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Dr. Vanúsia Nogueira, Ph.D. - Executive Director - The International Coffee Organization - Strengthening The Global Coffee Sector And Promoting Sustainable Expansion 45:23

2M ago45:23

45:23

Send us a text Dr. Vanúsia Nogueira, Ph.D. is Executive Director of The International Coffee Organization ( ICO - https://icocoffee.org/ ), an organization focused on strengthening the global coffee sector and promoting it’s sustainable expansion in a market-based environment for the benefit of all actors in the Global Coffee Value Chain. Dr. Nogue…

1
Dr. Oren Milstein, PhD - CEO, StemRad - Personal Radiation Protection Solutions For Earth And Space 1:02:06

2M ago1:02:06

1:02:06

Send us a text Dr. Oren Milstein, Ph.D. is CEO and Board Member of StemRad ( https://stemrad.com/ ), a world leader in the provision of personal radiation protection solutions and is the first company to offer life-saving protection from penetrating ionizing radiation and is making the lives of first responders, military personnel, utility personne…

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Dr. Jeffrey DellaVolpe, MD - Methodist Hospital, San Antonio, Texas - Saving Lives With Extracorporeal Membrane Oxygenation (ECMO) Technology 37:37

1M ago37:37

37:37

Send us a Text Message. Dr. Jeffrey DellaVolpe, MD is Medical Director of the Adult Extracorporeal Membrane Oxygenation (ECMO) Program at Methodist Hospital, San Antonio, Texas. He is also the Medical Director of the Cardiovascular Intensive Care Unit at Methodist Healthcare System and the Texas IPS Critical Care Service Line ( https://texasips.com…

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Dr. William Padula, PhD - Assistant Professor, Pharmaceutical & Health Economics and Fellow, Schaeffer Center for Health Policy & Economics, Alfred E. Mann School of Pharmacy & Pharmaceutical Sciences ... 57:42

2M ago57:42

57:42

Send us a text Dr. William Padula, PhD, MS, MSc, is Assistant Professor, Pharmaceutical & Health Economics and Fellow, Schaeffer Center for Health Policy & Economics, at the Alfred E. Mann School of Pharmacy & Pharmaceutical Sciences, University of Southern California ( https://healthpolicy.usc.edu/author/william-padula-phd/ ). His research explore…

1
Exit Stage Left: Losing Staff with Chris Krueger 23:40

1M ago23:40

23:40

This week on the show, Leisa tackles the delicate subject of employee turnover in medical spas. And, as a VERY special occasion, she’s joined by guest, voice of this show, and host of the fake alternate universe podcast, “The Spatula of Honesty,” her partner Chris Krueger. Chris brings extensive experience as a manager and director, working to deve…

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Dr. Raj Yavatkar, Ph.D. - Chief Technology Officer, Juniper Networks - Innovation In Networking with AI, Quantum Security And Energy Efficiency 38:27

2M ago38:27

38:27

Send us a text Dr. Raj Yavatkar, Ph.D. is Chief Technology Officer at Juniper Networks ( https://www.juniper.net/us/en/the-feed/topics/raj-yavatkar.html ), where he has responsibility for charting the company’s technology strategy, leading and executing the company’s critical innovations and products for intelligent self-driving networks, security,…

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Introducing: Consumer Health Partnerships 2:44

2M ago2:44

2:44

We're excited to be launching the Consumer Health Partnerships Podcast! This is a show for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred …

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Numbers Don’t Lie 10:39

2M ago10:39

10:39

In this episode of "The Scalpel of Truth," we delve into the often-overlooked world of metrics and data in the medical aesthetics industry. The discussion explores: Why passion alone isn't enough to sustain a successful med spa Ten key metrics every practice should be tracking, from profit and loss statements to patient retention rates The potentia…

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Rantaroonie • Chew on This! 7:26

2M ago7:26

7:26

In this episode of "The Scalpel of Truth," host Leisa Krauss serves up a spicy critique of a seemingly innocuous practice: eating at the front desk of medical spas. With her trademark candor, Krauss dissects why this common habit might be more than just a faux pas: How a quick bite could bite into your business's bottom line The unexpected ways foo…

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Cary Claiborne - CEO, Adial Pharmaceuticals - Treatment And Prevention Of Addictions 31:14

2M ago31:14

31:14

Send us a text Cary Claiborne is CEO of Adial Pharmaceuticals ( https://www.adial.com/ ), a clinical-stage biopharma company focused on developing therapies for the treatment of addiction and related diseases, specifically Alcohol Use Disorder (AUD). In the U.S. alone, an estimated 35 million people suffer from AUD, resulting in significant health,…

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Dr. Jasneet Bhullar, MD - Cornerstone Medical Group / Ascension - Neuromodulation Technologies For Colorectal Health And Well-Being 36:40

2M ago36:40

36:40

Send us a text Dr. Jasneet Bhullar, MD, MS, is a colorectal surgeon and member of the general surgery team, Ascension Providence Hospital, Michigan State University College of Human Medicine ( https://healthcare.ascension.org/find-care/provider/1316177876/jasneet-bhullar ), where he provides both surgical and non-surgical treatments for a range of …

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Dr. Valerie Sarisky-Reed, Ph.D. - Director, Bioenergy Technologies Office, Office of Energy Efficiency and Renewable Energy, U.S. Department of Energy (DOE) - Bioenergy Innovation For The U.S. Bioeconomy ... 1:06:13

3M ago1:06:13

1:06:13

Send us a text Dr. Valerie Sarisky-Reed, Ph.D. ( https://www.energy.gov/eere/person/valerie-sarisky-reed ) is the Director of the Bioenergy Technologies Office (BETO), in the Office of Energy Efficiency and Renewable Energy (EERE), at the U.S. Department of Energy's (DOE). In this role, she manages efforts to improve performance, lower costs, and a…

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Membership Magic: Turning Patients into Loyal Members 11:16

3M ago11:16

11:16

This week on the show, Leisa takes aim at the lifeblood of any successful med spa: recurring revenue. She argues that a well-crafted membership program is the key to financial stability and patient loyalty. But we’re not talking about your average loyalty program. You’re a bougie, high-end med spa and you need a membership experience that will have…

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Welcome to the Janky Nail Shack 6:14

3M ago6:14

6:14

In this week's "Scalpel of Truth," Leisa Krauss takes aim at a significant issue in medical aesthetics: the state of practitioners' nails. With her no-nonsense style and sass, Krauss explains why well-manicured nails are more than just a superficial concern. Chipped, broken, or polish-worn nails, Krauss argues, erode patient trust and send a messag…

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Prof. Noga Kronfeld-Schor Ph.D. - Chief Scientist, Israeli Ministry Of Environmental Protection; Principal Investigator and Chair, Department of Zoology, Tel Aviv University - Studying The Biological Rhythms ... 1:04:25

3M ago1:04:25

1:04:25

Send us a text Prof. Noga Kronfeld-Schor, Ph.D. is Principal Investigator and Chair, Department of Zoology at Tel Aviv University ( https://en-lifesci.tau.ac.il/profile/nogaks ) where her research centers on environmental physiology with a focus on biological rhythms of diverse vertebrate species. Her research asks questions regarding the consequen…

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Dr. David Boucher, Ph.D. - Director, Infectious Disease Preparedness and Response, ASPR, U.S. HHS - Preparedness, Response & Recovery From Disasters And Public Health Emergencies 58:16

3M ago58:16

58:16

Send us a Text Message. Dr. David Boucher, Ph.D. is Director, Infectious Disease Preparedness and Response, Administration for Strategic Preparedness and Response, U.S. Department of Health and Human Services ( https://aspr.hhs.gov/Pages/Home.aspx ). The HHS Administration for Strategic Preparedness and Response (ASPR) leads the nation's medical an…

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Dr. Eliah Overbey, Ph.D. - Assistant Professor, Bioastronautics, University Of Austin; CSO, BioAstra - Making Humanity A Multi-Planetary Species 41:25

3M ago41:25

41:25

Send us a text Dr. Eliah Overbey, Ph.D. is Assistant Professor of Bioastronautics at The University of Austin ( UATX - https://www.uaustin.org/people/eliah-overbey ) where she is involved in pioneering research in the field of astronaut health, specializing in spaceflight-induced genomic changes. Her work focuses on mapping changes in the human bod…

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Dr. Xiaorong He, Ph.D., MBA - Senior Vice President, Boehringer Ingelheim Pharmaceuticals - Transformative Innovation, Scientific Excellence & Patient Centricity 42:49

3M ago42:49

42:49

Send us a text Dr. Xiaorong He, Ph.D., MBA is Senior Vice President, Head of Global Development Sciences and U.S. Site Head of Non-Clinical Development at Boehringer Ingelheim Pharmaceuticals, Inc. ( https://www.boehringer-ingelheim.com/us ), where with over two decades of experience, her leadership focus lies in advancing transformative medicinal …

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The Dreaded Summer Slump 9:32

3M ago9:32

9:32

In a summer-sizzling new episode of "Scalpel of Truth," the Bitch’n Beautician herself, Leisa Krauss, takes on the dreaded summer slowdown that threatens to leave med spas high and dry. Armed with three decades of industry know-how and a sharp tongue, Krauss dishes out savvy strategies to keep those appointment books packed and the cash flowing. Th…

1
Gender, health systems resilience and equity 21:38

3M ago21:38

21:38

Gender and Health Systems in Fragile Settings In the second episode of a six-part mini-series by ReBUILD for Resilience, we explore the intersection of gender and health systems in fragile settings (see 'useful links' for links to the other episodes from this series). Hosted by Kim and co-hosted by Abriti Arjyal from HERD International, the episode…

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Maj. Gen. Dr. Paul Friedrichs, MD - Director, Office Of Pandemic Preparedness & Response Policy (OPPR), The White House - Preparing For And Responding To Significant Public Health Related Disruptions 31:25

3M ago31:25

31:25

Send us a text Maj. Gen. Dr. Paul Friedrichs, MD is the Inaugural Director of the Office of Pandemic Preparedness and Response Policy, at the White House ( OPPR - https://www.whitehouse.gov/oppr/ ), a permanent executive office aimed at leading, coordinating, and implementing actions to prepare for and respond to pathogens that could lead to a pand…

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Dr. Priya Basu - Executive Head of the Pandemic Fund, The World Bank - Strengthening Global Pandemic Prevention, Preparedness And Response 44:49

3M ago44:49

44:49

Send us a text Dr. Priya Basu ( https://www.worldbank.org/en/about/people/p/priya-basu ) is the Executive Head of the Pandemic Fund ( https://www.thepandemicfund.org/ ) at the World Bank ( https://www.worldbank.org/en/programs/financial-intermediary-fund-for-pandemic-prevention-preparedness-and-response-ppr-fif ), which has a focus of financing cri…

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Tiara Green - President, Accessia Health - Providing A Healthcare Safety Net For Millions Of Needy Americans 41:43

3M ago41:43

41:43

Send us a text Tiara Green is President of Accessia Health ( https://accessiahealth.org/ ), a national nonprofit 501(c)(3) patient assistance organization that supports individuals living with rare or chronic health conditions. Ms. Green leads the organization through strategic organizational growth that expands the nonprofit’s programs and service…

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Dr. Jack Hoppin, CEO & Dr. John Babich, CSO - Ratio Therapeutics - Best-In-Class Targeted Radiotherapeutics For Cancer 1:02:40

3M ago1:02:40

1:02:40

Send us a text Dr. Jack Hoppin, Ph.D. is Chairman and Chief Executive Officer of Ratio Therapeutics ( https://ratiotx.com/ ), a discovery through early clinical phase pharmaceutical company, employing a suite of innovative technologies to develop best-in-class targeted radiotherapeutics for the treatment of cancers. Dr. Hoppin holds a Ph.D. in Appl…

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Idle to Ideal: Slice Into Downtime in Your Med Spa 11:29

3M ago11:29

11:29

This week on the show, Leisa Krauss, your Bitch’n Beautician, dissects the all-too-common issue of wasted downtime in medical spas. With a no-bullshit approach honed over 30 years in the biz, Krauss serves up a smorgasbord of tactics to transform those dead hours into money-making power hours. Krauss takes aim at the usual suspects—gossiping staff,…

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Joseph Ferra, CEO & Dr David Dornan, CSO; Elevation Oncology; Precision Oncology With Antibody Drug Conjugates 34:14

3M ago34:14

34:14

Send us a text Joseph Ferra is CEO of Elevation Oncology ( https://elevationoncology.com/ ), a clinical stage biopharmaceutical company focused on the development of precision oncology products, specifically antibody-drug-conjugates (ADCs), for patients with genomically defined cancers, where he brings over 20 years of financial, strategic and lead…

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