A podcast for community financial institution bankers looking for informational, unbiased, and candid conversations and discussions on an array of banking topics.
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1
A Middle Manager’s Guide To Driving Organizational Success
39:24
39:24
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39:24
In this insightful episode, we dive into the unique challenges and opportunities of mid-level managers. Scott Mautz, accomplished author, keynote speaker, and trainer leverages his decades of management experience at Proctor & Gamble (P&G), along with data and actionable tips and strategies, to help middle managers thrive in hierarchy, differentiat…
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Harnessing the Potential of Generative AI in Banking
36:55
36:55
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36:55
AI is expected to be as big a disruptor as the internet was. In this episode, we're joined by Kendra Ramirez, CEO of KR Digital Agency and an expert in AI. Together, we explore the far-reaching impacts of AI across industries, focusing on the banking sector and generative AI. Kendra unpacks the nuances of generative AI, shedding light on its benefi…
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1
Accelerating Faster Payments Success – Insights from PCBB & Fiserv
28:21
28:21
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28:21
In this episode of Banking Out Loud, Fiserv payments experts Paul Sullivan and Justin Jackson join PCBB’s payments expert Sheila Noll to discuss the rapidly evolving faster payments landscape. Their conversation touches on the importance of strategic thinking and collaboration with partners, while also driving home the need to view faster payments …
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In this episode of Banking Out Loud, host Nancy Ozawa discusses the value of performance reviews and how to effectively prepare for them with Laurie Battaglia, CEO of Aligned at Work. Laurie emphasizes the need for employees and managers to discuss the format and frequency of reviews that will be most helpful. She also provides tips for employees o…
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1
Preventing Cyber Attacks – Insights from a US Secret Service Agent
35:34
35:34
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35:34
In this episode of Banking Out Loud, US Secret Service agent Stephen Dougherty joins hosts Sonia Portwood and Nancy Ozawa to discuss cybercrime and the Secret Service’s mission to protect and secure the US financial and economic infrastructure. Stephen shares examples of types of cybercrime, including business email compromise schemes, romance scam…
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1
The Art of Intentional and Successful Communication
28:58
28:58
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28:58
In this podcast episode, host Sonia Portwood discusses the importance of communication skills and ways to improve them with guest Alyson Van Hooser, a keynote speaker and trainer focused on multi-generational leadership. Alyson shares tips emphasizing the need for intentional communication and understanding the stories of others to connect with the…
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1
Strategy Before Structure: A Roadmap for Succecss
41:27
41:27
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41:27
In this episode of Banking Out Loud, we discuss the importance of putting strategy before structure when launching new products, services, and strategic initiatives. Guest Ryan Canin, CEO and Co-Founder of DocFox, shares insights on the importance of defining clear objectives and strategies before adopting new technologies or selecting vendors. Hea…
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1
Achieving Disney-level Customer Service - The Mouse Is In The House!
32:29
32:29
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32:29
Excellent customer service can be a crucial differentiator for businesses. Done well, it can help your institution attract and retain customers and drive bottom-line results. Join us as Dennis Snow walks us through proven principals for delivering outstanding customer experiences. As an ex-Disney leader and now full-time speaker, trainer and consul…
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1
All About Crypto and Blockchain Technology
31:42
31:42
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31:42
There is a lot to understand when it comes to cryptocurrencies, blockchain technology and the associated regulation. We talk with Div Pandya, Principal at FS Vector, to help us understand it all. Learn about the types of digital assets and current regulation standards, along with expert predictions on where this sector is headed. We also explore bl…
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1
Sticky Business: Increasing Customer Loyalty
30:41
30:41
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30:41
It's always a good time to focus on keeping your customers happy and loyal. In this episode of Banking Out Loud, we sit down with Sushil Wenholz and Paul Louderman of Customer Communication Group to discuss ways to increase customer loyalty — including 3 tips to get started and key mistakes to avoid. Host: Nancy Ozawa Senior Vice President, Marketi…
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1
CECL Case Study: From In-House to Outsourced (Micro-cast)
8:35
8:35
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8:35
Chief Credit Officer, Michael Kerr of First Federal Bank shares his experience with CECL, and why his institution ultimately decided to outsource CECL, after starting off in-house. From Coast to Coast, PCBB is Your Trusted Partner. If you have questions about CECL or your approach - in-house or outsourced - we would be happy to help. Feel free to r…
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1
Extraordinary Sales Results: Tips, Mistakes, The Value Equation
36:18
36:18
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36:18
Archie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid. Host: Sonia Portwood Chief Sale…
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1
The Evolution of Real-Time Payments: Part 2 - What’s Next?
30:01
30:01
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30:01
In this part 2 of our payments episode series, host Sonia Portwood sits down with PCBB's Allen Sztukowski to discuss what the future of real-time payments looks like. Including the soon-to-launch FedNow program, anticipated technology and functionality changes, and tips to help you prepare. Host: Sonia Portwood Chief Sales and Marketing Officer PCB…
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Host Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape. Host: Sonia Portwood Chief Sales and Marketing Officer PCBB Connect with Sonia: LinkedIn Guest: Dr. Susan Bernste…
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1
The Evolution of Real-Time Payments: Part 1 - Then and Now
30:39
30:39
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30:39
Join hosts Sonia Portwood and Virginia Robbins in a discussion with Allen Sztukowski, Senior Vice President of Operations at PCBB to discuss real-time payments. As an active participant in the efforts to modernize real-time payments, Allen shares his insights on how the payments space has changed over the years, and what efforts are being made toda…
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CECL - Beyond Implementation Part 2: Getting Started & Thoughts on Using Spreadsheets for CECL
23:09
23:09
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23:09
In part 2 of our 2-part series on CECL, Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, shares his experience in getting started with CECL, his exposure and participation, his thoughts on spreadsheets for CECL, and how his institution prepared for CECL. For more information on CECL, visit https://www.pcbb.com/products/cecl…
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CECL - Beyond Implementation, Part 1: Organizing Data & Explaining Results
34:48
34:48
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34:48
In this 2-part series on CECL, we speak with Andy Hines, Chief Lending Officer, and EVP at The Bank of Glen Burnie, as he reflects on his journey through implementing the Current Expected Credit Loss (CECL) accounting standard. In this part 1, Andy shares lessons he has learned, specifically on organizing data for CECL and explaining CECL results t…
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1
Machine Learning & Artificial Intelligence
34:42
34:42
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34:42
In this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy.By pcbb
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Hear what PCBB’s podcast Banking Out Loud is all about in this sneak peek episode. Hosts Virginia Robbins and Sonia Portwood talk about what you can expect from this new podcast.By pcbb
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