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This podcast is for entrepreneurs who are ready to take control of their inner dialogue and use positive self-talk as a powerful tool for success. Did you know that your success as an entrepreneur is heavily influenced by the conversations you have with yourself. This isn't just the dialogue you say out loud - but also the voice inside your head. (You know the one. The one that whispers you you're not good enough, you're not smart enough, or that you simply can't do it.) Positive self-talk f ...
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The Ops Authority

Natalie Gingrich

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You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podca ...
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Ever wish you had a technical business mentor with over two decades of experience breaking down the tech into understandable pieces to help your eCommerce business thrive? That's what you will get when you tune into our eCommerce Made Easy podcast with your host Carrie Saunders. Her specialty? Breaking down the tech and overwhelm of running an eCommerce business into actionable step-by-step processes and ideas designed to get you results with a whole lot less stress. Tune in, learn, get insp ...
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What's Your Niche?

Jessica Rodriguez

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Are you new to the digital world? Or have you been here, but still can’t figure out your niche? If this is you, you are in the right place. Welcome to the What’s Your Niche Podcast! I am Jessica Rodriguez and I am a podcast manager, producer, editor, launch specialist, and pretty much anything that has to do with podcasts, I do it!In this podcast, you will learn directly from the experts on how they decided on their niche. They are going to take you through their journeys, provide some great ...
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Send Carrie a Text Message! Have you ever felt that nagging sense of burnout and wondered if it's a sign you need a big change? Join us on this transformative episode of E-Commerce Made Easy, where we sit down with Ryann Dowdy, the Chief Activator and Lead Consultant at Soul Charge. Ryann opens up about her own journey from sales and marketing to p…
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Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the impo…
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Send Carrie a Text Message! Could the software you choose today revolutionize your business tomorrow? Join me as I walk you through the key steps to choosing the ideal software for your online business. From navigating the complexities of your business’s unique requirements to evaluating potential software solutions, by the end of this episode, you…
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On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awarene…
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Send Carrie a Text Message! What if you could transform your website from a passive online presence to a dynamic conversion machine? Join me today as we uncover the secrets to crafting website content that not only attracts visitors but converts them into loyal customers. From understanding your audience’s needs and desires to actionable steps to i…
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Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what…
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Send Carrie a Text Message! Unlocking the potential of your online business hinges on one pivotal element: understanding your ideal customer. In this episode, we will unravel the secrets of identifying and connecting with your target audience to boost your website conversions. Whether you're a seasoned entrepreneur or just starting out, I'll share …
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Send Carrie a Text Message! Losing a loved one is never easy, but what happens when grief intersects with the demands of running an online business? After losing my aunt, who was like a mother to me, and my parents since 2019, I've faced the challenge of balancing deep personal loss with the responsibilities of business ownership. Today, I share my…
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Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares…
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Send Carrie a Text Message! Ever felt overwhelmed by the relentless demands of running a business? You're not alone. Join us for an eye-opening conversation with AI expert Sam Gamble, who reveals how she went from feeling swamped to mastering the use of AI for business efficiency. Discover how AI can transform your operations by automating mundane …
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Meet Candice Erickson: Candice's background is psychology, marketing and media. Studying social media marketing at Sydney University, Candice created one of Australia's first social media marketing agencies. It was done for you marketing services in 2008. Candice has been a presenter on major Australian TV networks Channel 7 & 9 while subsequently …
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Send Carrie a Text Message! Did you know that a well-designed navigation structure for your website can significantly improve your conversion rates? When visitors can easily find what they are looking for, they are more likely to stay on your site longer and take the actions you want them to. In this episode, I will go over exactly how much quality…
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Your path is your path. Trust it and embrace the journey wholeheartedly. In this episode of Sales Self Talk, we'll discuss the powerful intersection of spirituality and business, and how harnessing this connection can empower entrepreneurs to achieve their goals in a more authentic and fulfilling way. ✨ Grab the free resource that will help you rep…
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On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, an…
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Send Carrie a Text Message! Are you constantly juggling a million tasks and still feel like you're getting nowhere? Imagine having a clear, organized schedule that not only boosts your productivity but also gives you more time for what truly matters. In today's episode, I’m discussing calendar blocking, a powerful way to take control of your time a…
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Meet Laura Hulleman: Laura Hulleman, the creator of the Endotype Formula, Identity Aligned Brand system and hot of the Raving Coaches podcast. She is a powerful truth teller. Her superpower is helping people believe that being themselves in business is more than enough. Once a person is grounded in their identity, they can begin to operate from the…
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Send Carrie a Text Message! Have you ever purchased a product online and had the website suggest related accessories? Likely, if you’ve shopped on the internet, at some point, you've encountered these complementary product suggestions. This is the art of cross-selling, transforming a single purchase into a comprehensive bundle. In today’s episode, …
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Meet Sarah Masci: Sarah Masci teaches overworked online service providers how to simplify their business with a sustainable VIP Day or Day Rate business model. Years of running a freelance design business, filled with scope creep, inconsistent timelines and overlapping client projects, eventually resulted in classic burnout– becoming the catalyst t…
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Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies …
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Send Carrie a Text Message! What if you could boost your revenue without adding new products or services? In our latest episode of eCommerce Made Easy, we share the secrets of upselling and how it can transform your sales strategy. We break down the difference between upselling, cross-selling, and bundling, with a particular focus on enhancing the …
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The rules you’ve been given in business - and life in general - are totally made up. Someone, somewhere made a rule that we just started to believe as fact. But there are people everywhere doing things unconventionally - and totally killing it. They play by their own rules. And so can you. And you can be insanely successful in doing so. --- ✨ Grab …
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Send Carrie a Text Message! Unlock the full potential of LinkedIn with us! Today, we are joined by Beverly Smith, founder of Career Success Strategies and LinkedIn expert. With her expertise in LinkedIn, we’re diving into how LinkedIn can help you grow your business, sharing tips and essential strategies to make the most of this powerful platform. …
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Meet Paul Salter Paul Salter MS, RD, CSCS, CHt Hypno-Mindset and Performance Coach Having personally coached over 2,500 clients, I'm an expert in helping you get out of your own way by stopping self-sabotage at the source. With an extensive background working with elite Collegiate, Professional, and Olympic athletes as a Sports Dietitian, my unique…
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Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessi…
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Send Carrie a Text Message! Having spent over two decades building and customizing websites, we've frequently witnessed online businesses being caught off guard by the ongoing maintenance costs. We want to help you avoid this pitfall! In this episode, we'll discuss common recurring business fees, unexpected expenses, and how to prepare for them. We…
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Meet Zach Colman Zach Colman is the Founder of Creatitive, a successful GRIT-Focused Branding Agency and expert in personal and corporate branding. He has helped countless professional athletes personal brands and athletic-driven corporate brands build mindsets and help them build their brands around community. Before establishing his business, Zac…
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Send Carrie a Text Message! Do you ever wonder what’s going on behind your website? Today, we are joined by my husband and tech expert Brandon Saunders to answer some common questions our clients have had concerning the inner workings of eCommerce websites. From defining where your site lives to understanding what your online shop is built on top o…
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Meet Queenette Nwobodo Queenette Nwobodo is an Activator who is on a mission to eradicate self-doubt and help women achieve their mission and vision. She has studied human behavior for 24 years and is using her gift to help women entrepreneurs amplify their message and impact. She is the founder of Profitable Coach Institute, and Queenformation Inc…
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As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing spec…
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Send Carrie a Text Message! May 2nd marks the one-year anniversary of the eCommerce Made Easy Podcast! Over the past year, we've explored various aspects of eCommerce. Yet, none of this would've been possible without my accountability partner, Melissa Anne Kitchen. Today, I'm thrilled to have her join us as we reflect on our journey. We'll talk abo…
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I believe very strongly that I was put on this planet to put more power and more money into the hands of women. I'm a huge advocate for financial independence, equality in the workplace, and seeing women everywhere be successful and make a shit ton of money. And something I've learned by watching other super successful women evolve over the years -…
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Send Carrie a Text Message! As a business owner, understanding your website's history and trends isn't just beneficial—it's essential. While it's essential not to fixate on the past, reflecting on past website performance can provide valuable insights to enhance your present strategies. In this episode of the eCommerce Made Easy podcast, we delve i…
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Meet Arianne Traverso: Arianne Om (Ari) is a mom, best selling author, owner of The Yoga Expo, and supporter of dreams leading a movement of impact makers to embrace health, wealth and happiness. She understands that the more value you put out into the world, the more value you receive back. It is through this sacred principle that she teaches othe…
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I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing o…
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Send Carrie a Text Message! Are you an online business owner feeling overwhelmed by what metrics to track for growth? You're not alone! Today, we're diving into the essential KPIs every business owner should monitor to ensure their business is on a growth trajectory. Neglecting to track the right metrics can hinder your progress. So, let's tackle t…
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Today I want to talk about sales and leadership and how they work together and how they are technically one and the same. When we shift into the mindset that sales is simply leading people to make a decision - suddenly the idea of sales becomes less daunting and more empowering. ❤️ Want free sales and marketing resources sent to your inbox every we…
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Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business opera…
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Send Carrie a Text Message! Ever found yourself wondering why ads for that smartwatch you peeked at on Amazon are following you all over the internet? That is due to the use of third-party cookies. In today’s episode, we are going to dive into third-party cookies & their imminent departure in 2024. From why the era of third-party cookies is ending …
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Meet Lindsay May Lindsay May is an award-winning, strategic marketing leader with 15 years of experience scaling businesses from startups to corporations. After leaving the 9-to-5 behind in January 2023, Lindsay launched her own SEO and website consultancy, The Happy Marketing Co., where she helps female founders grow through strategic website opti…
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Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fr…
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Send Carrie a Text Message! Curious about how email marketing can boost your business? Join us for this encore episode as we talk with Tracy Beavers, an expert in the realms of marketing, sales and business growth, about why email marketing is essential for any business strategy. Tracy will explain why it's crucial for both online and offline busin…
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Our subconscious mind, developed by age seven or eight, is heavily influenced by our self-talk and drives 85-95% of our actions. How is this affecting your growth and development goals? ❤️ Want free sales and marketing resources sent to your inbox every week? Sign up here: https://theconnectionagency.com/breakthrough Episode Highlights: Self-talk w…
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On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn’t just streamline operations but it builds freedom. I’m sharing those …
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Send Carrie a Text Message! Ever encountered a promising website, only to find it cluttered and confusing? When a website causes frustration like that, you may find yourself clicking the back button swiftly and searching elsewhere. However, is this happening on your own site? In this episode, we're exploring Above the Fold content – your online bus…
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Meet Kandi Lee: Over the past 30 years Kandi has had the opportunity to Coach and Consult over 100K Business Owners and Entrepreneurs. Kandi’s mission has been to help people transform their business from the inside out in the shortest amount of time so they can confidently create an Extraordinary Business while leaving a lasting legacy on the plan…
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Send Carrie a Text Message! Is your slow website holding back your sales and hurting your brand? In this episode, we’ll dive into the importance of site speed, how to check it, and what you can do to improve it! Site speed can impact your reach and customer satisfaction. From optimizing your site images to choosing the right hosting provider, tune …
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Are buying cycles actually longer? We hear it all the time - especially from our peers on social media. They’re all telling us how different the market is today and how we need to be prepared because buying cycles are longer and it’s harder to sell. And I’m here to change that narrative for you today. My take? The only way that that story becomes t…
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Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today’s digital economy. It provides a clear, interactive framework that align…
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Send Carrie a Text Message! Whether you are looking for an eCommerce platform, blog platform, email service provider, or so forth, how can you choose the right platform for your business? In this episode, we'll explore strategies for effectively gathering the information necessary to make informed decisions when selecting your next platform. From d…
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Meet Tonisha Stalnaker. Tonisha Stalnaker is the CEO and Lead Systems Strategist of SVS. She is the proud wife of a dedicated Law Enforcement Officer, and mother of two wonderful daughters - Rhaya and Gabrielle. When not spending time with her family, she is a dance fitness instructor, horror movie buff, and dog mom. Having worked in corporate Amer…
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