The Art of the Pivot brings you an executive perspective on the trends, challenges and triumphs experienced by today’s most transformative business leaders. Our conversations will take listeners into the mind of decision-makers at their most critical - or shall we say, pivotal - moments. Subscribe today and learn business transformation lessons you won’t hear anywhere else. Learn more about Signavio here: https://bit.ly/2IMD7Am
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Development, Adoption and Implementation of New Technologies with UPS
24:35
24:35
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24:35
“The more difficult projects are usually the ones that provide the most value to the organization. And if you truly are committed to creating value to the company, you need to accept the complexities and challenges that come with developing and deploying technologies.” On an average day, global logistics company UPS delivers around 25.5 million pac…
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Driving Digital Transformation and Modernization with Blue Shield
22:55
22:55
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22:55
“Our patients today are demanding that same type of experience that they're receiving from many other sectors… We have a goal to digitally disrupt healthcare by improving that member and provider experience and ultimately improve health outcomes.” Blue Shield of California is a nonprofit health insurer, providing health and wellbeing services to mo…
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Simple, Secure & Reliable Workspace Solutions with Citrix
22:24
22:24
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22:24
“There is a fundamental link between customer and employee experience…too often we focus on customers first and then can’t go any further without enhancing the way employees get work done” Long before sweatpants on video calls and curious cats as meeting focal points, Citrix was helping employees deliver great work from anywhere in the world. The p…
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Living Your Digital Life Safely During Challenging Times with NortonLifeLock
22:11
22:11
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22:11
“Each of us is creating our own digital ecosystem—in your home, in your office, in your car— and we have to make sure we understand those perfectly.” As the lines between our virtual and physical worlds become increasingly blurry, the impacts of security breaches on our lives become even greater. Striving to protect us from would-be password thieve…
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Product Innovation: Creating Delicious New Flavors with Ben & Jerry's
20:06
20:06
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20:06
“In order to have people love you, sometimes you have to have people hate you as well. And it’s the lovers and the people who will be passionate about your business and your brand—those are the ones you want to keep day after day.” Break out your favorite pint and get ready for a little “Pivot and Chill,” because this episode is our coolest yet. De…
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Connecting Your Brand with Your Ideal Customers with Vericast
20:39
20:39
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“We always need to over-communicate, to our customers, to our associates, what we're doing and make sure that we really let everybody be a part of the journey.” Vericast has been helping businesses connect with their customers for over 140 years. The way the world works may have changed once or twice over that time, but the company continues to inn…
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Committed to the Mission of the Customer with CGS
21:04
21:04
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21:04
“We understand our role. We are there to support and help our customers to grow. And with them, we are growing as well.” Phil Friedman built Computer Generated Systems, or CGS, from the ground up — just a few years after the word “start-up” was even invented. Over his decades of experience providing business applications, enterprise learning and ou…
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Aligning Marketing with Customer Feedback with Momentive
22:03
22:03
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22:03
“We like to think about authentic intelligence, adaptive intelligence, agile intelligence. All the ways that you can leverage that immensely powerful data to shape what’s next.” Q: Which Art of the Pivot episode features discussions on the role of AI in Marketing, distrust in polling and a forthcoming parody business musical? A: This one! Leela Sri…
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Expanding the Partner & Developer Ecosystem
24:22
24:22
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24:22
“Whenever we get the chance, we’re living and breathing the experience as a service that we want to espouse to our customers.” What does exceptional customer service look like in a world where consumers are more knowledgable and empowered than ever? How can you bring reps from merely being “nice” to having true empathy, the type that doesn't just h…
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The Future of Smart Home Security with Brinks Home
21:12
21:12
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“Go and fail and start again, and go until you get it right!” William Niles, CEO of Brinks Home, is an executive who understands that transformation is no waiting game. Since becoming CEO in March 2020, he has already launched a complete organizational overhaul built around the three pillars of people, technology and brand strategy. While some may …
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Leading & Executing Remote Access to Work with LogMeIn
21:12
21:12
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“What was the mindset of leadership? Were they ready to trust their employees working remotely? Or was it a brand new thing, where they had to overcome the myths that existed around remote work for many years?” As CEO of LogMeIn, one of the world leaders in remote work solutions, Bill Wagner has a front row seat to the monumental changes brought on…
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“We spend an insane amount of time on developing an exceptional culture… People over profit. Impact over EBITDA… We talk about that in the boardroom much before the dollars and cents.” Dana Berg is the Chief Operating Officer at SADA, a cloud services provider with an outstanding track record of 25+ million migrated users. But Dana doesn’t just ove…
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Running an Intelligent Enterprise with SAP
25:32
25:32
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“Across your corporate existence, you will always face either externally introduced or internally necessary pivotal moments in which you need to decide, ‘Am I playing defense or am I playing offense?’ I think history has proven, in our industry at least, if you go into the offense you can actually translate a crisis into an opportunity.” The small …
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Reimagining and Reinventing the Financial Institution with Connect First
19:38
19:38
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19:38
“I think there's a different kind of relationship potential that a lot of people are longing for, that is quite frankly being neglected in a world where digital's become everything.” Wellington Holbrook is the Chief Operating Officer for Canada’s Connect First Credit Union — and he wants you to know he’s not like other bankers. Formed by a merger o…
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Strengthening a Customer-First Mindset with Zulily
23:01
23:01
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“Storytelling is maybe one of the most critical things you can do both in a business and outside of a business … I think civilization is probably built off the back of storytelling so it's no different from a business to the earliest cave drawings.” Kiran Akkineni is the Chief Marketing Officer at Zulily, one of the most successful of the ‘flash sa…
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Reducing Friction in a Global Pandemic with Hubspot
23:02
23:02
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23:02
“A lot of companies say, ‘Hey, one of the core initiatives for this year is being customer focused.’ Then what happens next year? What happens the year after that?” Yamini Rangan is HubSpot’s Chief Customer Officer, bringing together marketing, sales, customer success and the operations behind them to deliver delightful experiences for customers. J…
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Growing While Transforming Business at Scale with Hootsuite
20:27
20:27
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20:27
“Think about social media relative to where e-commerce was 20 years ago ... My best advice is if you're not thinking about this, think about it more.” Social media management platform Hootsuite has over 18 million customers, but that’s not enough for Chief Technology Officer Ryan Donovan. He’s looking to help businesses scale up their social media,…
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Leading Transformation with Smart, Sustainable Buildings with Johnson Controls
20:34
20:34
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20:34
“Anyone building a building now has to be thinking ahead on how that building can respond to a variety of situations instantaneously so they don't get caught flat-footed.” We’re all familiar with smartphones — but what about smart buildings? Think of a dynamic space that reacts to what its occupants need, from air filtration to automatic elevators …
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Prioritizing Objectives During a Global Pandemic with Groupon
20:17
20:17
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20:17
“The impact that leaders can have in this period of time is extraordinarily important [to] building that positive energy with the employee, so that he or she builds energy from their employment.” CEO is a tough job as it is. But try stepping up right in the middle of a global pandemic. That’s the challenge that confronted Aaron Cooper, who’s still …
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Challenges & Opportunities Behind Transformation, Innovation and Customer Experience with SAP
22:48
22:48
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“If you know that your customers have the power of choice every year, that drives change in how you sell to your customer. The most important part of SaaS is service.” Over the last year, Stephanie Nashawaty, Chief Customer Innovation Officer, North America at SAP, has seen dozens of businesses accelerate innovation, to the point where business mod…
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Adopting a Digital Mindset & Managing Crisis-Driven Innovation with Siemens
23:30
23:30
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23:30
“Complexity is not going to go away. But if you can harness complexity and use it as a competitive advantage, think about what you could accomplish.” Tony Hemmelgarn, President & CEO of Siemens Digital Industries Software, will guide you through the linkage of the virtual world to the physical through ‘digital twinning’. Discover the importance of …
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Executing & Optimizing Acquisitions with WSFS Bank
26:10
26:10
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26:10
“An acquisition is basically taking a thousand wires from one company, finding the right wire in the other one, and making sure they’re all connecting, so when you flip that switch, nothing breaks.” Dominic Canuso, Executive Vice President & Chief Financial Officer at WSFS Bank (it’s pronounced ‘wiss fiss’) safeguards the legacy of one of the ten o…
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Transforming Banking Operations with Regions Bank
21:15
21:15
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21:15
“All these cliches about hey, change is difficult, change is hard. But I am yet to meet a person to whom I can give a million dollar check and that person is going to tell me, “Oh, that’s too much change for me, I’m not going to take that million dollars.” In her role as CIO of Regions Bank, Amala Duggirala is very familiar with the need to respond…
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How Intelligent Automation is Transforming Customer Experiences with LexisNexis
18:14
18:14
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18:14
“Augmented intelligence is not only a feel-good kind of a term, but it is also the reality. We are far away from the perfect artificial intelligence.” Let Vinay Mummigatti, Chief Automation Officer at LexisNexis, cut through the noise around automation with a set of basic principles, relevant no matter your industry. These fundamental points includ…
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Challenges of Collecting Accurate Data with FortressIQ and Signavio
20:52
20:52
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“Think about science fiction; they say that any sufficiently-advanced technology should be indistinguishable from magic.” It might not quite be magic, but the new partnership between Signavio and FortressIQ is offering something no-one else can: process discovery without any blind spots. Join Dr. Gero Decker and Pankaj Chowdhry (founders and CEOs o…
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