Twice a month, faculty and residents of the University of Arizona College of Medicine-Phoenix Family Medicine Residency discuss key clinical points from each issue of American Family Physician (AFP). AFP publishes clinical reviews that help keep physicians current with advances in diagnosis and treatment. Contributing editor: Dr. Steven Brown.
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Welcome to Chattering With ISFM, the official monthly podcast of the International Society of Feline Medicine, hosted by Nathalie Dowgray (Head of ISFM). Each month, we chatter about cats and cat-friendly practices with industry experts and contributors to The Journal of Feline Medicine and Surgery. Each episode contains highlights from our longer discussions and interviews, which are accessible to ISFM members at portal.icatcare.org. If you would like access to our full episodes, would like ...
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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
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The Keys to Employee Engagement with the RecogNATION Podcast
41:20
41:20
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In this episode, we jam with Neely Adkins and Kailey Savona from the RecogNATION Podcast. As fellow experience nerds focused on the employee side, we discuss the importance of celebrating milestones and micro-moments in the employee journey, emphasizing how vital it is to make every employee feel valued, connected, and heard. The key takeaway? In a…
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Episode 207 -- June 2024 -- Part 1 AFP: American Family Physician
23:50
23:50
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Lifelong care for patients after gender-affirming surgery (1:30), lipid management (6:10), carpal tunnel syndrome (11:10), spontaneous vaginal delivery (14:00), oseltamivir (17:20), and new medicines for RSV prevention (19:40).
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Experience Strategy in the Educational Journey with the Founders of [YELLOWCAR]
30:58
30:58
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In this episode of the Experience Strategy Podcast, we’re joined by Dr. David Willows and Suzette Parlevliet, co-founders of [YELLOW CAR], the world’s leading experience strategy and consultancy firm for schools. David and Suzette share their insights on transforming education through the lens of experience strategy, discussing the unique challenge…
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Episode 206 -- May 2024 -- Part 2 AFP: American Family Physician
18:14
18:14
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Atrial fibrillation (1:30), sFlt-1/PlGF ratio in preeclampsia (4:50), hyaluronic acid for wounds (6:40), substance misuse (9:00), nirsevimab (12:50), and AFP Clinical Answers (14:10).
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Recognising feline pain: it's complicated!
16:49
16:49
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This month our focus is on recognising feline pain. Yaiza Gomez-Meijas is joined by Beatriz Monteiro to discuss the feline grimace scale. Clare Rusbridge then joins Nathalie Dowgray to discuss neuropathic pain in cats. Our episode begins with Yaiza interviewing Beatriz about her findings from a large bilingual global survey assessing if cat caregiv…
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Bringing CX to Associations and Membership Organizations with Brian Edwards, CP of Membership at AAFP
32:47
32:47
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In this episode of the Experience Strategy Podcast, we’re joined by Brian Edwards. VP of Membership at the American Academy of Family Physicians (AAFP), to explore the unique challenges and opportunities of applying customer experience strategy within associations and membership-based organizations. Brian shares his insights on establishing common …
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Episode 205 -- May 2024 -- Part 1 AFP: American Family Physician
22:13
22:13
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Acute pericarditis (1:30), saw palmetto for benign prostatic hyperplasia (5:30), baclofen for alcohol use disorder (8:00), nausea and vomiting (10:30), fecal microbiota spores for Clostridioides difficile (15:20), and monoclonal antibody therapy for Alzheimer disease (18:20).
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The Future of Behavior Change: How Suggestic is Transforming Wellness Journeys
51:12
51:12
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In this episode of The Experience Strategy Podcast, we are thrilled to chat with Victor Chapela, co-founder and CEO of Suggestic, who shared how they are leveraging AI and data to dramatically rethink the intersection of lifestyle journeys and wellness. Tune in to this episode for Victor’s key insights: Focusing on what people can do realistically …
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Episode 204 -- April 2024 -- Part 2 AFP: American Family Physician
17:33
17:33
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Noninsulin therapy for type 2 diabetes mellitus (1:50), high-dose flu vaccine (4:40), remote psychotherapy for chronic pain (6:20), lumbar spinal stenosis (8:30), primary care access in areas with aging populations (12:40), and herbal medicines for functional dyspepsia (14:10).
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Introducing the 2024 ISFM/AAFP Consensus Guidelines on the Long-term Use of NSAIDs in Cats
14:46
14:46
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This month Yaiza Gomez-Meijas is joined by Cecilia Villaverde to discuss feline nutrition. We are then joined by Kelly St Denis who interviews some of the authors of the 2024 ISFM and AAFP consensus guidelines on the long-term use of NSAIDs in cats. Our first conversation between Yaiza and Cecilia features a discussion on feline nutrition, specific…
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Episode 203 -- April 2024 -- Part 1 AFP: American Family Physician
20:49
20:49
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Preventive care for men who have sex with men (1:30), inactivated polio vaccine (5:30), Beers criteria (7:20), streptococcal pharyngitis (12:20), peanut ball in labor (17:00), and watching and waiting for symptomatic gallstones (18:30).
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Bonus episode 17 -- April 8, 2024 AFP: American Family Physician
27:33
27:33
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Ten concepts of information mastery that every family physician should know.
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Episode 202 -- March 2024 -- Part 2 AFP: American Family Physician
20:53
20:53
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Diabetic peripheral neuropathy (1:30), melatonin for delirium (5:00), fezolinetant (6:30), remote psychological therapies for chronic pain (9:30), hypertensive disorders in pregnancy (12:30), and cognitive behavior therapy for long COVID (18:50).
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Revisited - How to Lead CX Transformation and Drive Customer-Centric Leadership
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Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy’s mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in as Amy walks us through the 3 key stages of this tr…
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This month Yaiza Gomez-Meijas is joined by Dr Ryane Englar who has published two articles on 'Recasting the gold standard' that were published in the JFMS special collection on Accessible veterinary care. We also continue our discussion about the treatment of invasive fungal infections with Nathalie Dowgray and Prof. Vanessa Barrs. Our first conver…
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Episode 201 -- March 2024 -- Part 1 AFP: American Family Physician
30:31
30:31
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Thiazide diuretics (2:20), pancreatic cancer (4:40), DermTech pigmented lesion assay (8:30), chronic low back pain (17:00), hearing aids (23:40), and blood pressure cuff size (27:50).
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In today’s episode, we had the privilege of speaking with Thales Teixeira, a leading expert on customer-focused innovation. Thales is the co-founder of Decoupling and the author of “Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption” Our discussion with Thales is a succinct masterclass in unlocking customer value by focus…
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Episode 200 -- February 2024 -- Part 2 AFP: American Family Physician
21:08
21:08
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Urinary tract infections in adults (2:00), brexpiprazole as adjunctive therapy for depression (5:30), chronic conditions in hospitalized patients (8:30), postpartum hypertension (13:40), inequities in kidney transplant (15:50), and exercise for depression in older adults (17:40).
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How Empathy Can Save Your Business with Dr. Natalie Petouhoff
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Dr. Natalie Petouhoff is the author of the award-winning WSJ best-selling book Empathy in Action. She guides brands to see empathy as a business construct that helps them reduce costs and increase value because they are delivering great customer and employee experiences. In this episode of The Experience Strategy Podcast, we explore the transformat…
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Feline Hypersomatotropism – more common than we realise?
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15:46
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This month Nathalie Dowgray, Head of ISFM, talks with Vicky Halls from iCatCare about her work focusing on unowned cats and the new developments in the Cat Friendly Homing program. Later in the episode, Dr Chris Scudder is invited to discuss hypersomatotropism-induced diabetes in cats as part of our JFMS clinical spotlight series. Vicky talks us th…
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Episode 199 -- February 2024 -- Part 1 AFP: American Family Physician
19:52
19:52
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Abnormal uterine bleeding (2:00), eating disorders (7:00), osteopathic schools and family medicine residencies (9:10), chronic insomnia (11:10), an insomnia editorial (15:10), and plaque psoriasis (16:40).
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Redefining Leadership in the Experience Era
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In this episode, we are joined by resilience expert, Simon T. Bailey, who launched his career at The Disney Institute. Listen to the episode to learn: The importance of transitioning from ego-driven to eco-conscious leadership Practical strategies for building trust and fostering innovation in today’s organizations How to create environments where …
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Episode 198 -- January 2024 -- Part 2 AFP: American Family Physician
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23:49
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Injections of the hip and knee (1:30), carpal tunnel syndrome (6:20), Opill for contraception (8:10), acute coronary syndrome (12:20), oral isotretinoin (16:50), and screening for syphilis (19:20).
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People Helping People: How CEO Lee Roquet Leads with an Experience Mindset
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37:52
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In this episode of the Experience Strategy Podcast, we are joined by Lee Roquet, the CEO of Finch, e-commerce marketing company. We talk about What Lee has learned in the shift from Chief Customer Officer roles to CEO roles- and what he now wishes every experience strategist knew. How to lead companies with an experience mindset How to lead teams w…
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FCoV-23: Is it driving the Cyprus FIP Outbreak?
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This month Nathalie Dowgray is joined by Dr Charalampos Attipa, a researcher at the University of Edinburgh who has been investigating the causes of the FIP outbreak in Cyprus. We also feature our monthly JFMS Clinical Spotlight interview in which Nathalie discussed the diagnostic approach to invasive fungal infections with Professor Vanessa Barrs.…
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Redefining CX in Education with Craig Langlois
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32:36
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Tune in to this episode of the Experience Strategy Podcast, featuring Craig Langlois, Equity of Learning District Data Coordinator for Berkshire Public Schools, to peek at the challenges and opportunities our public school systems face when creating experiences. Alongside guest host Mary Putman we look at how a well crafted experience strategy can …
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Episode 197 -- January 2024 -- Part 1 AFP: American Family Physician
21:01
21:01
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Sarcoidosis (1:30), compression therapy in venous ulcers (4:30), FilmArray GI panel (6:30), medications for alcohol use disorder (10:00), removing erroneous penicillin allergy labels (14:50), and tadalafil for benign prostatic hyperplasia (16:50).
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Episode 196 -- December 2023 -- Part 2 AFP: American Family Physician
19:17
19:17
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Preventing cardiovascular disease in women (1:40), initial evaluation of dementia (4:50), adjunctive corticosteroids for community-acquired pneumonia (8:10), magnesium for leg cramps (10:40), childhood sports-related overuse injuries (12:00), and terbinafine for onychomycosis (16:50).
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The Future of Guest Experiences in Restaurants
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In this episode, Sherif Mityas, a trailblazing leader at the helm of a conglomerate encompassing 57 distinctive restaurant chains, delves into the pivotal role of distinct value propositions and shared services in shaping the future of dining experiences. Highlighting the shift from convenience to a deeper focus on creating unparalleled experiences…
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Accessible veterinary care, what does that mean?
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13:30
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Our focus this month is on the JFMS Special Collection about accessible veterinary care which is available for you to read using the link below. Firstly, Nathalie Dowgray sits down with Dr Linda Jacobson, our special guest editor of the collection. We discuss how the collection came to be, the barriers preventing cats from receiving veterinary care…
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If you’re a fan of the Experience Strategy Podcast then you’re familiar with the idea of time well spent- in today’s episode Alain Hunkins author of CRACKING THE LEADERSHIP CODE who has more than 20 years in leadership training, adult learning and organizational development, is joining us to explore what time well spent looks like specifically in t…
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