Working in software is amazing. You have the chance to change the world! In order to do that, you need to attract and keep customers. Principles for Smarter Customer Success explores the Customer Success field and how it can change your SaaS company forever.
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Online security and privacy aren't very sexy, but they are important. SpiderBytes is a podcast where normal people from many different fields discuss the tools and techniques they use to be more secure and maintain their privacy. Hosted by Adam Tervort. Guests from across the SpiderOak community.
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Today’s guest is Gabriela Voicu. She is a software engineer who comes to software through an interesting path. She went to a code camp and then transitioned to a full time coding job. She’s got lot’s of unique perspectives to provide us with, as well as a great story. Enjoy!By SpiderOak
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Today’s guest is Sean Henry. Sean runs a digital marketing agency in Austin, TX. He brings a unique perspective on the importance of digital security for your business’s online assets and accounts. Listen in for some great insights and new ideas that you can apply to your online life. You can check out Sean's marketing firm at https://www.fletching…
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Today’s guest is Michael Filipsen. Michael is an expert in cloud migration and helping enterprises move services to public clouds. He’s also a privacy advocate and judo practitioner. Listen in for some great thoughts on how privacy and social media intersect with families and society in general.By SpiderOak
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Fábio de Salles, Business Intelligence Engineer
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This episode of SpiderBytes features Fábio de Salles from Brazil. Fábio works in business intelligence and has a strong background in security. Listen in to learn about how Fábio applies security and privacy best practices in his work as well as at home.By SpiderOak
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In this episode we talk with Alex Flaxman, a medical doctor with software development experience. He has unique insights around privacy and security to share.By SpiderOak
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Today we chat with Shannon Morse. She is a content creator and influencer with a focus on infosec and privacy. We talk about her recommendations, how to factor physical security into your threat model, and lots more. You can learn more and see Shannon's videos on YouTube https://youtube.com/shannonmorse. She's also on Twitter, https://twitter.com/S…
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Today we chat with Zach Otte about the intersection of design, security, and privacy. Balancing these is an important part of the work he does at SpiderOak and he's got some great insights to share. Zach has been at SpiderOak for four years and is the primary designer for the UI/UX of SpiderOak apps.…
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Ben Webb, Information Security Risk Analyst
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Ben Webb is an information security risk analyst in the financial sector. He’s also heavily involved in SecKC, the largest hacker meetup in the world. If you’re in the Kansas City area and would like to join the next meetup, which happens to be SecKC’s 10th anniversary, go to https://seckc.org.By SpiderOak
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Our first episode is here! We're excited to introduce SpiderBytes to the world, and who better to start us off than SpiderOak's fearless leader Dave Pearah. To learn more about Dave on his LinkedIn profile - https://www.linkedin.com/in/pearah/. SpiderBytes is sponsored by SpiderOak. (Funny that we sponsor our own show. Go figure!) We'd love you to …
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Remember dot matrix printers? Floppy disks? So much has changed. Your customers’ needs change too. Go talk to them so you understand what they need.By Adam Tervort
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Working directly with customers can be a grind. It's important to highlight small victories as they give teams an important boost.By Adam Tervort
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The foundational work of documentation is so important for customer success. This is a great time of year to evaluate your docs and processes.By Adam Tervort
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In 2021 Let's Stop Calling Customers "Users"
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2021 resolution for software companies: stop calling customers “users.” Heroin and cocaine have users. You have customers.By Adam Tervort
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If you want your software (and your SaaS company) to be a success, your customers’ experience needs to be front and center.By Adam Tervort
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As the world outside our control gets grimmer, it’s easy to let our thoughts run wild. The noise in our mind can become deafening. Here’s how I work on quieting it.By Adam Tervort
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