Scaling a fast-growing small business can seem daunting, especially when you’re cut off from operational resources normally reserved for larger enterprises. As a world-renowned business infrastructure expert, Alicia Butler Pierre has dedicated the past 16 years of her career to closing this knowledge gap. Each Sunday, she and her guests pull back the curtain of their successful businesses to share the people, processes, and tools to scale. If you’re an ambitious entrepreneur seeking actionab ...
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Insurance companies are in business to make money, not to spend money. The Level Up Claims podcast helps public adjusters and contractors understand the property insurance loss game and create a winning strategy to help homeowners recover from a disaster. Host Galen Hair talks to industry experts and thought leaders to give you priceless insight so you can maximize your claims and grow your business to the next level.
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Capturing and Transfer Knowledge of Lived Experiences of Seasoned Entrepreneurs
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The ‘Share Your Story’ podcast are interviews with small business owners. They begin by sharing their personal back story and their business growth journey, often sharing challenges along the way. Then we explore details of their current business offering and the tangible benefits they deliver to their clients. The purpose of the Podcast is to inspire start-ups and other business owners.
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Women Thriving in Business is a show that focuses on candid conversations with and about women entrepreneurs discussing their inspiration, accomplishments and aspirations. We also discuss mistakes, lessons learned, and advice for aspiring business owners. Whether you are just starting out or you have been in business for decades, WTiB offers inspiration, strategies, and resources to help you THRIVE in business. Honest discussions with women entrepreneurs about the realities of business.
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On The Business Sphere, John Vuong interviews business professionals and entrepreneurs to discuss their own journeys to business ownership. John looks to explore lessons learned, challenges faced and successes in starting your own business. These professionals will share their real-life experiences and how they were able to accomplish their goals. The objective is to provide you with insights into the entrepreneurship journey of many different individuals and give you tips and advice from re ...
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Becoming Your Best Self with John Miles - Episode 90
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Dive into this week’s Level Up Claims podcast where host Galen Hair sits down with John Miles, Navy vet and renowned leadership expert. Discover the key mindset shifts and behavioral changes that drive growth and excellence. Learn practical steps to motivate your team and live your most intentional life. Tune in for actionable insights and elevate …
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Jared Easley, the co-founder of Podcast Movement, joined us for the 100th and 200th episodes of the Business Infrastructure podcast. And he’s here again as we celebrate the 300th episode! But this episode is different. It’s the final episode of the Business Infrastructure podcast. As long as the internet is around, you will still be able to access …
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What Does It Mean To You To Level Up? - Compilation - Part 3 - Episode 89
18:41
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Tune into The Level Up Claims Podcast for an inspiring episode featuring industry leaders sharing what it truly means to “level up”. From learning new skills to helping others and pushing personal boundaries, each guest offers unique insights to boost your growth. Don’t miss out on these genuine, powerful stories! Highlights Learning new things for…
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299: Growth Strategies Masterclass Recap - The Big Reveal
11:53
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In our last episode, you heard from our team at Equilibria, Inc. on what it took to produce and promote the episodes for our Season 23: Growth Strategies Masterclass. We also shared important lessons we learned from the guests who participated in this masterclass. There’s also an important lesson, or conclusion, that producer Alicia Butler Pierre r…
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Profit Secrets for Contractors with Michael Stone - Episode 88
30:09
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Galen Hair, delves into the world of business management, sales, and accurate estimating for contractors. Special guest Michael Stone, a seasoned industry veteran, shares invaluable insights on navigating the storm restoration industry, leveraging Xactimate, and setting appropriate markups for profit. Stone reveals practical tips from his extensive…
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Navigating Claims Ethically with Lori Waters - Episode 87
28:01
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In this episode of the Level Up Claims podcast, Galen Hair hosts Lori Waters, Managing Attorney at Insurance Claim HQ. Lori shares invaluable insights on tackling complex property casualty cases, emphasizing the importance of ethical practices, strong client communication, and the pitfalls of neglecting proper legal procedures. Her journey from def…
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298: Growth Strategies Masterclass - End of Season Wrap Party
21:25
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Ever wondered what it takes to put on a podcast show? The behind-the-scenes work is much more than what you might expect especially when producing an audio masterclass. But we pulled it off! In our end of season wrap party, our team at Equilibria shares lessons we learned throughout the Growth Strategies Masterclass. We also discuss how we efficien…
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Helping Companies Grow Through Marketing with Neil Patel - Episode 86
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Join us on the Level Up Claims Podcast with renowned marketer Neil Patel! Discover Neil’s journey from starting a job board to becoming a top marketer for giants like Amazon and Microsoft. Learn his insider tips on SEO, conversion optimization, and cost-effective strategies for small businesses. Highlights Neil Patel’s marketing origin story. Initi…
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Disrupting the Digital Marketing Space with Emma Tessler - Episode 85
30:06
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Galen Hair sits down with Emma Tessler founder of Ninety Five Media. Learn how Emma transitioned from interior design to mastering marketing, especially during the pandemic. Discover her innovative strategies for scaling businesses through community engagement, data-driven content, and authentic social media practices. Emma’s insights are a goldmin…
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297: Using Christina Barsi’s Circle of Ease Tool to Build Personal Infrastructure
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This is part two of our interview with Christina Barsi, an entrepreneur with a revolutionary tool to help us align our personal infrastructure with our business infrastructure. That tool is called the Circle of Ease. It’s one of the things she mentioned during the first half of this interview. As a reminder, she also talked about: The difference be…
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Empowering You and Your Team to Speak More Confidently with Harry Sardinas - Episode 84
33:44
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Galen Hair sits down with Harry Sardinas, a global empowerment coach who transformed from a struggling property entrepreneur to a renowned public speaker. Harry shares his journey of overcoming fear and mastering public speaking, highlighting how anyone can achieve this skill with practice. The episode is packed with insightful tips on leveraging s…
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296: Christina Barsi Explains Why Your Personal Infrastructure is Key to Sustainable Business Growth
20:47
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It’s hard to believe, but we’re at the last topic of our Growth Strategies Masterclass. At this point, we’ve had guests share their expertise on the following: Vetting and validating growth ideas, Creating a strategic growth plan that includes validated ideas, Developing project plans to implement your company’s growth strategy, Growing your busine…
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Helping Leaders Elevate Their Focus and Align Their Teams with Dave McKeown - Episode 83
29:19
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Galen Hair sits down with Dave McKeown, a leadership consultant, author, and speaker who has collaborated with top organizations like Google and FedEx. They explore the transition from growth to scalability in business and the pivotal role of effective leadership. McKeown shares practical advice on avoiding the trap of being the “hero”; and emphasi…
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295: Scale to Sell – How I Plan to Exit the Business I Founded and Love
28:28
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We’re at the next stop on our Growth Strategies Masterclass this season and it involves exit planning. Now, you may be thinking, “I thought we were talking about growing our businesses, not exiting them!” But the truth is, exiting your business by selling it can in fact be a smart move especially if you are seeking what our last guest, Carl Nicpon,…
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Putting In The Right Processes with Alicia Butler Pierre - Episode 82
32:50
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Galen Hair sits down with Alicia Butler-Pierre, founder and CEO of Equilibria Inc., to explore sustainable business growth. Alicia shares her journey from a chemical engineer to a best-selling author and business infrastructure expert, highlighting critical tools and processes for effective scaling. Don’t miss her actionable tips and insights on tr…
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294: Carl Nicpon Explains How to Build a Sustainable Business You Can Sell at Maximum Value
38:47
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Whether your growth idea involves starting a new business, a new product or service, or pivoting altogether, it’s wise to begin with the end in mind. In other words, you need to know your exit strategy. It might seem strange to think about an exit strategy when you are focusing on starting either something new or doing work in a new way. However, a…
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Raising Up Black Businesses and Franchises with Randolph Love - Episode 81
31:21
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This episode features the multi-talented Randolph Love! From his early days in claims to chairing the African American Franchise Council, Randolph shares his inspiring journey and discusses the importance of supporting Black-owned businesses. Tune in to discover why embracing diversity in business leads to community growth and economic success. Don…
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293: How We Leveraged Partnerships to Boost Growth and Revenue
32:37
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Have you thought about forming partnerships with other people or companies to catalyze growth at your company? Achieving scale, more revenue, and greater profitability at a faster rate are just some of the many benefits that a strategic partnership can offer. But you must be careful in forming these partnerships. There are legal aspects to consider…
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Transforming Your Plumbing Business Through Effective Marketing Techniques with Richard Cruz - Episode 80
34:12
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Galen Hair is joined by marketing expert Richard Cruz. Richard shares his unique journey from a competitive sales landscape to becoming a marketing guru for plumbers. Discover how Richard’s Plumber 10X system helps businesses optimize their online presence, manage their reputation, and effectively use Google’s platforms to drive growth. Tune in to …
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292: Karen Mills Explains How to Structure Legal Teaming Agreements for Strategic Growth
33:05
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It’s hard to believe, but we’re already at the midway point of our Growth Strategies Masterclass! As a recap, we’ve covered how to: Vet and validate your business growth ideas, Create a strategic plan that includes validated ideas, and Develop project plans to implement youur company’s growth strategy. Growth comes in many shapes, forms, and scales…
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Helping Leaders Become Public Speakers with Lily Patrascu - Episode 79
32:11
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In this episode of the Level Up Claims podcast, founder Galen Hair speaks with Lily Patrascu, a personal branding and public speaking expert, about using your brand to grow your business and enhance your visibility. Learn Lily’s journey from nanny to international speaker, and get insights on public speaking, book publishing, and building a compell…
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291: How We Developed a Project Plan to Implement Our Strategic Growth Plan
21:13
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Now that you know more about how to leverage project plans to execute your growth strategy, it’s time to create your own! In this latest episode of our Growth Strategies Masterclass, our producer and host, Alicia Butler Pierre, explains how to take information from your X-matrix to build a project plan. Be prepared to apply the principles you’ve le…
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Contractors and Their Role in Trial with Madison Pitre - Episode 78
30:54
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In this episode of The Level Up Claims Podcast, host Galen Hair talks with Madison Pitre, a trial attorney from Insurance Claim HQ. They dive into the art and rigor of presenting cases in trial, sharing valuable insights for contractors and public adjusters. Madison stresses the importance of documentation, sincerity in claims, and effective trial …
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290: Jon Reid Explains How to Use Project Plans to Implement Strategic Growth Goals
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Let’s continue the journey of our Growth Strategies Masterclass! At this point, we’ve learned about how to validate and vet ideas for business growth as well as how to develop a strategic growth plan that includes those vetted ideas. Now it’s time to learn how to implement that strategy! If you're feeling overwhelmed operating your small business a…
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Mastering Roofing Sales and Systems with Ryan Groth - Episode 77
29:30
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In the latest episode of Level Up Claims, host Galen Hair sits down with Ryan Groth, a former pro outfielder turned sales expert, to discuss sustainable and scalable sales systems for roofing companies. Ryan shares his journey from the Major Leagues to building high-performing sales teams, emphasizing the importance of leadership and process. Tune …
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289: How We Used the X-Matrix to Create a Strategy for Our Online Course
19:44
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In the last episode, you learned about the X-matrix – a powerful visual tool to link strategy with execution. Now it’s time to learn how to use one to create your strategic growth plan! Don’t worry, we won’t leave you alone! You can actually listen to our producer and host, Alicia Butler Pierre, as she describes how we completed an X-matrix to assi…
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The First Steps to Create Your Own Brand with Jacob Cass - Episode 76
27:58
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In this episode, join host Galen Hair as he chats with Jacob Cass, a master of branding with over 17 years of experience. Discover the secrets of standing out in a crowded market and why branding is more than just slapping a logo on your product. Jacob shares insights on building an authentic brand from the ground up, and why it’s critical to know …
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288: Kenya Moses Explains How to Create a Strategic Plan Using the XMatrix
26:36
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Welcome back to our Growth Strategies Masterclass! Our first two episodes featured how to vet and validate ideas for growing your business. Now it’s time to develop a strategic plan around those ideas that made the cut. Are you ready to take your business to the next level and achieve breakthrough growth? If you're feeling like strategic growth pla…
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Elevating Your Brand's Success with Chris Diroll - Episode 75
33:38
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Join Galen Hair as he chats with Chris Diroll, a powerhouse in marketing & business strategy. From a $7K lemonade stand budget to a top firm, Diroll unpacks growth hacks for efficiency & effectiveness. Insightful & actionable—ideal for businesses keen to level up! Highlights Transition from corporate to roofing business. Valuable skills picked up f…
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287: How We Used the Lean Canvas to Validate Our Online Course Idea
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We were finally able to launch our first episode for this season. It was such an amazing topic to listen to and it was also indeed a Masterclass! The previous episode featured the Lean Canvas, a one-page guide that Ash Maurya created. Martina discussed a tool she leverages to help us innovators, entrepreneurs, and operational leaders vet and valida…
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Empowering Professionals to Build Influential Networks with Donnie Boivin - Episode 74
30:49
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Galen Hair chats with Donnie Boivin, a B2B networking master with 20+ yrs of growth experience! From near-bankruptcy to CEO of Success Champions Networking, Donnie shares powerful insights on leveling up in business. His stories of resilience & networking strategies are goldmines for entrepreneurs. Tune in to transform how you connect & drive refer…
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286: Martina Goss Explains How to Validate Ideas Using the Lean Canvas
28:15
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We’re proud to present the first lesson in our Growth Strategies Masterclass! With so many ideas for improving our business and boosting cash flow and profit, it’s tempting to start pouring our energy, time, and money into those ideas. But wait! What if you end up losing a lot of money on an idea that ultimately doesn’t work? Martina Goss warns aga…
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Illuminating the Roofing Industry with Fun and Fresh Perspectives with Donavan Morgan - Episode 73
21:35
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Galen Hair talks with Donavan Morgan, CEO of Roofs by Don and the founder of the Roof Gallery, the world’s first roof museum. Donavan explains that he got into roofing after moving to Atlanta, where he initially found work in door-to-door sales before being recruited by a roofing company owner. His competitive nature drove him to excel in the indus…
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285: Season 23 Intro/Opening with Alicia Butler Pierre
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We’re embarking on yet another journey here on the Business Infrastructure podcast. This season focuses on growth strategies to scale your operations, finances, and sales to the next level. The episodes are structured as a masterclass featuring a combination of different subject matter experts who share different tools and frameworks for developing…
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What To Do To Have A Smoothly Trial For The Policyholder with René Gautreaux - Episode 72
25:52
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Galen Hair talks with lawyer René Gautreaux, who advises thorough preparation, careful error detection, relevant and concise testimony, and quality photographic documentation in case handling. He stresses that recognizing and owning mistakes is vital, as is viewing the case from the jury's perspective. René advises using good photographs to represe…
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284: Season 22 Wrap-Up with Alicia Butler Pierre
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Finally! We are at the end of another successful and exciting season of the Business Infrastructure Podcast! This Season 22 of the Business Infrastructure Podcast is focused about the use of AI technology and how to take advantage of it. The guests lined up for this specific season are guests that has success on using AI for their businesses, and w…
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The Keys of Compassionate Leadership with Dr. Bruno Cignacco - Episode 71
28:21
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Galen Hair talks with Dr. Bruno Cignacco about implementing a compassionate business model. Dr. Cignacco suggests businesses should center on stakeholders' respect, care, and service; shifting from self-focus to others-focused behaviors like generosity. He advises creating an environment of trust and backing away from fear-based management. Compass…
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283: AI Conference | Building Your Own AI Tools to Unleash Operational Efficiency with Tracy Hazzard
38:37
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We’re back! And now we are down to our last episode for Season 22 of The Business Infrastructure Podcast. In our previous episode, we learned how to leverage AI to make slides to streamline client presentations and trainings. This time, it will be a fireside chat with one of the OG in the podcast industry and she is going to specifically talk about…
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The Secret to Successful Training with Jef McCurdy - Episode 70
34:58
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Galen Hair talks with Jef McCurdy, the national training manager for Castagra, a roofing company. McCurdy shares insights about the launch of a new product, discusses Ecodur, an eco-friendly roof coating, and introduces Ecodur One, a reflective roof product. He further explains the process of becoming a certified applicator for Castagra products. T…
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282: AI Conference | Using Gemini to Create Presentations, Handouts, and Online Courses with Dr. Terica Pearson
24:40
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Here we are again with another episode of our AI audio conference session, a Business Infrastructure Podcast special. The last time we were here, we were able to witness how AI can help you decide a name for your business or innovation, and how it can make your life easier when taking down notes whenever you are in a meeting. Now, let’s find out ho…
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Building Stronger Relationships With Contractors And Public Adjusters with Jared Shearman - Episode 69
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Galen Hair talks with Jared Shearman about the importance of developing strong relationships between public adjusters, contractors, and attorneys, advocating for continuous and meaningful communication. Jared shares his experience and approach to his role as a property casualty attorney, emphasizing preparation, dedication, and maintaining constant…
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Learn How To Grow Your Revenue And Scale Your Business with Jeff Barnes - Episode 68
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Galen Hair talks with Jeff Barnes, a business consultant, who shares his strategies for successful succession planning in a business. He emphasizes on adopting a system-focused approach, outsourcing tasks, and continual team training. He discusses the role of AI in enhancing business operations, but clarifies that it won't fully replace human labor…
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281: AI Conference | Using Namelix for Creative Naming and Fireflies AI for Revolutionary Notetaking with Edie Woelfle
29:11
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We’re back with another session of our AI audio conference. The last session featured tools for using AI to become a professional sound engineer. This time, we will give you a glimpse on how to make your life easier when taking down notes whenever you are in a meeting. Have you ever had that experience when you’re trying to listen attentively to wh…
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The power of Facebook advertising for Roofers with Adam Sand - Episode 67
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Galen Hair talks to entrepreneur Adam Sand about effective marketing strategies for business growth. Adam emphasizes the importance of committing to a well-thought-out marketing strategy and advises against trying different tactics without a clear plan. He highlights the need for businesses to hire the right marketing agency and invest adequate res…
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280: AI Conference | Using Cloud Bounce to Create Studio Quality Sound with Clarence Levy
28:59
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Now that you’ve heard from another one of our keynote speakers, Dean Hamilton, we’re ready to resume the demo sessions at our AI audio conference is here! Similar to the video editing demo, this one also gives you a sneak peek into how AI is leveraged to produce this very show, specifically – Cloud Bounce. Here to tell us all about it is our show’s…
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Galen Hair, the founding partner of Insurance Claim HQ, and Mary Taliancich discussed the upcoming 2024 Level Up Claim Summit. Galen stated that the summit was birthed during the COVID-19 pandemic and was initially intended to be an annual event. He expressed satisfaction that it is now in its third year, which he believes is the first real benchma…
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279: AI Conference | Exploring the Frontiers of AI for Small Businesses with Dean Hamilton.
27:05
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Artificial Intelligence (AI) is a trend nowadays, especially for businesses. It is a great tool that will potentially streamline your business. But, some people negatively use AI and just lurking in the dark, waiting for their next victim. This interesting episode will unveil the limitations of AI in decision-making. But be ready for an unexpected …
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Navigating the Insurance Claims Process with Mary K. Taliancich - Episode 65
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Attorney Mary K. Taliancich, from Insurance Claim HQ, appeared on the Level Up Claims Podcast to discuss her professional journey and her passion for helping individuals recover from property and casualty losses. Originally interested in domestic violence law, she found fulfillment in property and casualty law as it was less emotionally taxing. Mar…
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278: AI Conference | Using Murf AI, Gling, and CapCut to Become a Video Editing Pro with Gladys Jimenez
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Here we are again with another episode of our first-ever AI audio conference. Last time, you learned about Momento FM and how it can automatically generate short video content. Now you will discover how you can use AI tools to edit videos in record time! Does the endless cycle of watching, editing, and rewatching your raw video footage sound all to…
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Revolutionizing The Insurance Claims Process with Tobias Patch - Episode 64
31:03
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Tobias Patch, an entrepreneur with experience in business and insurance sectors, is interviewed by Galen Hair on the Level Up Claims Podcast. Tobias discusses his journey leading up to the creation of Brelly, an AI-powered platform that aids policyholders and professionals in managing insurance claims. The platform aims to offer efficiency, transpa…
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