Welcome to "Bean There, Done That!" your essential podcast for mastering the world of hospitality. Hosted by industry expert, Phillip Di Bella, we cut through the noise to deliver straightforward, actionable insights and strategies. Each episode explores the powerful interplay of knowledge and connections, presenting real-life case studies from Australia's thriving hospitality scene. We feature thought leaders who share their experiences, ensuring you have the answers you need when facing a ...
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Are we ready for the future of work? 1Huddle’s original podcast series tackles all things jobs, innovation, and future of work. Hear from CEOs, coaches, educators, elected officials, entrepreneurs, and startups as they share their experiences, perspective, and advice for today's workforce. Ready to get to work?
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#134: Corey Mintz — Freelance Food Reporter for The New York Times, Eater and more, Hospitality Operations Advisor, author of ‘The Next Supper: The End of Dining as we Know It’
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2024 is going to be remembered for a lot of things, one of them being that it was the year we finally moved past the COVID-19 Pandemic. Industries everywhere are claiming to ‘be back’ to pre-pandemic functions, with everything from return to office initiatives to the National Restaurant Association boasting that restaurants are back to 2019 rates o…
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The Importance of Workplace Psychology in Hospitality. With Kelly Maniatis.
36:14
36:14
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36:14
In this episode of Bean There Done That, Phil Di Bella dives into the intricate world of workplace psychology with expert Kelly Maniatis. Discover how effective leadership can transform your business and unlock your team's potential. Key Topics and Themes: Importance of workplace psychology Strategies for leading people, not managing tasks Common l…
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Small Business Restructuring and Working with the ATO. With Peter Biazos
24:44
24:44
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24:44
In this episode of Bean There Done That!, host Phil Di Bella is joined by Peter Biazos, the founding director of B&T Advisory. Together, they delve into the intricacies of the Small Business Restructure regime introduced by the Liberal government in 2021. This initiative is designed to help businesses manage ATO debt effectively and avoid liquidati…
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#133: Amy Edmondson — Novartis Professor of Leadership and Management at the Harvard Business School, author of “Right Kind of Wrong: The Science of Failing Well”
27:21
27:21
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27:21
For any long time listeners of the podcast, you know we are firm believers in failure being a positive thing. From D1 coaches to cutting edge researchers, great performers and leaders across the board understand the importance of allowing people to fail well. But, how exactly do you do that? Enter today’s guest Amy Edmondson, Novartis Professor of …
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Mastering Strategies for Financial Management, Efficiency, and Growth in the Hospitality Industry. With Rhian Shellshear
30:58
30:58
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30:58
On this episode of "Bean There Done That," industry expert Rhian Shellshear from Italian Gelato Concepts shares his extensive knowledge on business performance and cost optimisation. With over 22 years in the coffee and hospitality sector, Rhian offers practical advice on equipment selection, financial management, and the benefits of comprehensive …
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#132: Kim Reed — Author of “Workhorse: My Sublime and Absurd Years in the New York Restaurant Scene,” Fmr. Executive Assistant for Chef Joe Bastianich
28:02
28:02
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28:02
In recent years, the celebrity chef and restaurant has taken the world by storm. The rise of the ‘chefprenaur’ has created a $10 billion dollar industry encapsulating everything from restaurant chains, branded cookware, cook books, television deals, and social media empires. Despite the glamor, one fact still remains: the restaurant scene is an unf…
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POS Power: The Secret Ingredient to Thriving Cafe Businesses. With Jacob Kelly
28:28
28:28
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28:28
Could your cafe's profitability be just a tech upgrade away? Join me, Phil DiBella, alongside Jacob Kelly, General Manager at Innovators Direct, as we serve up a brew of knowledge on advancing your cafe's operations through technology. This episode steeps with insights into how bespoke POS systems can be the secret ingredient to enhancing your menu…
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Café Transitions: Selling, Valuing, and Franchising Insights from Industry Expert Craig Hong
34:00
34:00
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34:00
Ever wondered what it takes to sell one's café for top dollar? Join Phillip Di Bella as he sits down with Craig Hong, Hill House Legal Partners Director, to explore the inner workings of café sales, equity sharing, and the buzzing world of franchising. In this candid conversation they get down to the brass tacks of maintaining healthy business acco…
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#131: Dr. Magie Cook — CEO of Magie Cook International, Founder of Maggie’s Salsa, Fmr. Mexico National Basketball Team Member, Board Member at the University of Charleston, Nobel Prize Recipient
25:30
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25:30
We’ve had a lot of impressive guests on the podcast, many who have overcome some real challenges in their lives to build something great, but today’s guest has an especially impressive story. Dr. Magie Cook began her life with 68 brothers and sisters in an orphanage in Mexico. Battling abuse, hunger, and poverty, during her high school years she ea…
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Innovation at the Checkout: How Tyro is Changing the Game for Cafes and Restaurants. with Daniel Kydd
27:21
27:21
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27:21
Join Phillip Di Bella as he dives into an engaging conversation with Daniel Kydd from Tyro Payments. This episode uncovers how Tyro's innovative payment solutions are transforming the way cafes and restaurants operate, offering seamless integration and customer-focused services that propel business growth. Discover the essence of customer obsession…
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#130: Justin Brooks — Author of “You Might Go to Prison, Even Though You're Innocent,” Founder of the California Innocence Project, Director of the LLM Program in Law at University of San Diego
28:23
28:23
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28:23
According to a recent study, about 4-6% of all those incarcerated are considered to be wrongly imprisoned. That’s over 70,000 people who are wrongly incarcerated every year. Today’s guest, Justin Brooks has dedicated his life to representing those who have fallen victim to wrongful incarceration. Justin practiced as a criminal defense attorney in W…
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#129: Jennifer Pahlka — Author of “Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better,” Fmr. US Deputy Chief Technology Officer, Founder of Code for America
18:18
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18:18
According to a Pew Research poll, over 40% of adults in the United States are considered to be digitally illiterate, and while America’s crumbling transportation infrastructure often makes headlines, its digital infrastructure is equally as out of date. Organizations from the IRS, to the healthcare system are still relying on technology from the 80…
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Resilience Redefined: The Lauren Hall Odyssey
58:30
58:30
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58:30
Join us on "Bean There Done That!" for an engaging episode with Lauren Hall, a force in entrepreneurship who turned challenges into opportunities. This episode features an in-depth interview with Lauren Hall, a serial entrepreneur and CEO/founder of Ivvy, sharing her remarkable journey from starting her first company at 17 in South Africa to buildi…
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#128: Dave Eng, EdD — Clinical Professor of eLearning, Training + Development, + Instructional Design at NYU, Principle at University XP, Founder of Bandito’s Gaming on Games, Theory, and Tech
22:38
22:38
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22:38
A study came across our desks recently that said, gamification was “just a fad.” We’re going to disagree with that, and so does our guest today Dr. Dave Eng; a creative intellectual, educator, designer, & researcher focusing on games, theory, and technology. Dave serves as the faculty member of NYU’s School of Professional Studies and the Principle…
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#127: Dr. Jerry Lynch — Author of “The Mindful Coach,” Founder and Director of Way of Champions, Former Naval Officer, Sports Psychologist, Philosopher
57:54
57:54
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Who’s ready for our first podcast 3-peat? Dr. Jerry Lynch is back for his third solo appearance on the Bring It In podcast, to share with us some wisdom from his latest book, “The Mindful Coach.” Dr. Jerry Lynch is the Founder of Way of Champions, a performance consultancy that combines elite sports psychology, with international philosophy concept…
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#126: Alissa Quart — Author of “Bootstrapped: Liberating Ourselves from the American Dream,” Prof. at Columbia University, Executive Director of the Economic Hardships Reporting Project, Nieman Fellow
26:23
26:23
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You’ve probably heard the term “pull yourself up by your bootstraps,” referring to one's ability to pick themselves up, and get to work. But what if we said the whole phrase was actually a joke? There’s no one better to explain this than Alissa Quart, an author, professor at Brown and Columbia Universities, and the Executive Director of the Economi…
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The Future for Independent Cafes in Australia: Key findings and Strategies in Hospitality
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54:01
In this episode of "Bean There, Done That" Phillip Di Bella alongside returning guest Alan Bonsall, delves into the significant findings of a pivotal paper titled "The Future for Independent Cafes in Australia." This research, spearheaded by Gianna Di Bella, Alan Bonsall, and Nick Parfitt, offers a comprehensive analysis to chart a course for succe…
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From "That Coffee Show": Coffee Unveiled: Revealing unique insights into the coffee industry with Ben Gleeson, Phillip Di Bella & Raihaan Esat
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52:03
We have a special episode to kick off Season 3 of That Coffee Show. Crossing over with the ‘Bean there, done that’ Podcast, Ben Gleeson is joined by industry experts Phillip Di Bella & Raihaan Esat. Phillip Di Bella needs no introduction when it comes to coffee & the Australian coffee scene. Initially known for the establishment of Di Bella Coffee,…
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Beyond the Beans: Emotional Branding and the Art of Customer Loyalty - With Allan Bonsall
36:18
36:18
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36:18
In this episode of Bean There, Done That! Phil chats with brand strategist and marketing expert Allan Bonsall. Also known as a successful author and long-standing panellist on ABC Radio’s Hidden Persuaders programme, Allan and Phil discuss the importance of standing out in a crowded market, creating a compelling brand story, and understanding the c…
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Future-Proof Your Lease: Expert Insights from Phillip Chapman
34:28
34:28
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34:28
Founder of Lease1 Phillip Chapman joins Phil to discuss the current landscape of the lease market and provide valuable insights and advice for business owners. They emphasise the importance of being proactive in lease negotiations and understanding the terms of the lease. Philip also highlights the need for retailers to right-size their stores and …
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#125: Cody Royle — Author of "Second Set Of Eyes," "The Tough Stuff," and "Where Others Won’t," Head Coach at Where Others Won’t Inc., Former Head Coach of the Australian Football League Canada
28:12
28:12
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28:12
We’ve had our fair share of coaches on the podcast on how to lead and guide people, but how do you lead and guide other coaches to improve their game?Enter today’s guest, Cody Royle, a coach who’s dedicated his entire focus on improving other coaches through the ‘user experience’ of coaching.Cody’s coaching career has taken him from playing Rugby i…
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#124: Harry Holzer — Former Chief Economist for the U.S. Department of Labor, Professor of Public Policy at Georgetown, Senior Fellow in Economic Studies at the Brookings Institution
25:51
25:51
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25:51
The United States only spends 0.1% of its GDP on job training and reskilling initiatives, putting us in last place for funding towards job reskilling amongst other developed countries. Now, it may be hard to concretely define the effects of this, but let’s look at what we know: only 15% of workers are currently engaged at their jobs, 44% of workers…
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#123: Hara Estroff Marano — Author of “A Nation of Wimps: The High Cost of Invasive Parenting,” Award-Winning Writer and Editor-at-Large for Psychology Today
37:54
37:54
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37:54
Despite mountains of research showing how “helicopter parenting” is incredibly detrimental for kids, it still happens. A University of Michigan study published this year said that while the majority of parents said they encouraged kids to ‘do things for themselves,’ half also felt that unsupervised kids caused trouble, and a third felt that their k…
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Moving Forward: Reinventing Yourself After Business Failure - With Arif Memis
38:02
38:02
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38:02
Former owner of Cowch Dessert Cocktail Bar, Arif Memis joins Phil on the podcast to share his experiences and lessons from running a successful business that had to close in early 2023 due to financial difficulties. The pair discuss the challenges of negotiating leases and supply agreements, as well as the impact of regulatory issues. Arif also hig…
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#122: Jamie McCallum — Author of “Essential: How the Pandemic Transformed the Long Fight for Worker Justice,” Award-Winning Sociologist, Filmmaker, Activist, Professor
31:06
31:06
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31:06
The COVID-19 pandemic brought upon some of the most sweeping changes to benefit the modern workforce…or did it? Returning for a second episode on the Bring It In Podcast, author, professor, and filmmaker Jamie McCallum is back to talk about the findings of his new book, “Essential: How the Pandemic Transformed the Long Fight for Worker Justice.” Ja…
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#121: Zeynep Ton — Author of “The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work,” Professor of the Practice at the MIT Sloan School of Management
28:20
28:20
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28:20
Don’t believe the jobs reports: it’s a tough labor market out there, and not in the way you’re thinking. 44% of workers have what’s considered a bad job, which is defined as a high risk, low wage position. The majority of these jobs are frontline, hourly positions, with little to no consistency or benefits. These organizations have some of the high…
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Compliance 101: Understanding Legal Requirements and Regulations for Cafe Owners. With Robert Lamb From Hillhouse
51:16
51:16
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51:16
Rob Lamb, principal and director of Hillhouse Lawyers, joins Phil on the podcast to discuss the importance of choosing the right legal structure for a cafe, the significance of shareholder agreements, and the legal requirements and regulations that cafe owners should be aware of. They also touch on intellectual property protection, compliance with …
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#120: WIlliam B. Bonvillian — Author of “Workforce Education: A New Roadmap,” Lecturer at MIT, Innovation and Technology Policy Specialist
38:28
38:28
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38:28
There's a learning problem in America's workforce. Opportunities for workers to develop skills that can lead them down successful career paths are scarce, and often ineffective. 83 cents of every dollar goes towards training for people who already have received some form of higher education, and even then, 59% of workers claim they had no proper tr…
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#119: Saru Jarayaman — Author of “One Fair Wage: Ending Subminimum Pay In America,” Attorney, Activist, President of One Fair Wage, Director of The Food Labor Research Center at UC, Berkeley
14:20
14:20
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14:20
Subminimum wage workers make about 10% of the American workforce. That means, of all working Americans, 13 million people make about $2.13. These workers are in an incredibly vulnerable position, as they’re often reliant on tips, receive little to no benefits, and lack consistent hours, to make ends meet. It’s a massive problem that's become endemi…
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Adapt and Thrive in the Café Scene: Hospitality Survival Guide - With Joshua King
32:44
32:44
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32:44
Joshua King, author of The Hospitality Survival Guide, joins Phil to discuss the current landscape of the cafe industry and share tips for surviving and thriving in this challenging business. They emphasise the importance of knowing your numbers, understanding your customers' needs, and delivering exceptional customer experiences. They also discuss…
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#118: Jonathan Fader — Author of "Coaching Athletes To Be Their Best: Motivational Interviewing In Sports," Performance Psychologist (NY Giants, NY Mets)
29:55
29:55
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29:55
Leaders across the world are struggling to motivate their people to get fired up for the task at hand. A recent Gallup study found that only 1-in-3 of the entirety of the United States workforce is considered engaged. This issue has managers everywhere grasping for straws on how to motivate their people, using everything from the classic underwhelm…
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#117: Kirk Everist — 2x USA Olympian, 5x National Champion, Head Men's Water Polo Coach at The University of California, Berkeley
26:22
26:22
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26:22
Water Polo is a very tough sport, demanding straight swimming for 30 plus minutes, grappling with opposing players, and the mental acuity to be able to remember strategies and positions. It’s also one of the oldest sports in the world, with the first game being played in 1888 in America, and quickly spread across the collegiate athletic circle. Our…
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Brewing Success in Hospitality: Unveiling the Numbers Game with Ivan Brewer From Peiso
35:31
35:31
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35:31
In today's episode, Phil talks with Ivan Brewer, the brain behind Peiso, a platform designed to provide real-time insights into business performance. This episode delves into the essence of understanding business numbers, the anticipated trajectory of the hospitality industry, and how Peiso is carving a niche in aiding businesses navigate through t…
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#116: Matt Abrahams — Author of “Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot,” Instructor + Lecturer at Stanford University
18:15
18:15
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18:15
Glossophobia, is the fear of public speaking and it’s believed to affect about 75% of people across the globe. With this in mind, think about how critical being able to speak to an audience, to customers, to teammates, in any working environment is. It’s why communication skills are in such high demand in organizations, and why today’s guest is par…
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#115: Anna Tavis + Stela Lupushor — Authors of “Humans at Work: The Art and Practice of Creating the Hybrid Workplace,” Professors at NYU
39:29
39:29
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39:29
For as long as work has existed, new technologies have been a double edged sword for the workforce, making some jobs easier to do and making others obsolete. With data collection, computer processing, automation, and generative AI being implemented daily within our workforce, this issue has never been more apparent than today. Educators and authors…
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Slicing Up Success: A Masterclass with Don Meij, CEO of Domino's
57:36
57:36
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57:36
In this episode, Phil sits down with Don Meij, the CEO of Domino's, to discuss the intricacies of running a global fast-food chain. From supply chain management to employee retention, menu development, and customer engagement, Don shares invaluable insights that are relevant not just to the pizza business but to anyone in the hospitality industry. …
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#114: Anne Walker — Head Women’s Golf Coach at Stanford University, 2x NCAA Champion
32:57
32:57
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32:57
One of the biggest challenges of leading any team, is being able to coach the individuals in an organization, as well as coach the team that those individuals make up. A number of sports encapsulate this coaching challenge, and golf, is probably one of the best examples of it. That’s what led us to our conversation with today’s guest, Coach Anne Wa…
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#113: Alex Barker — Author of “How to Be: More Pirate” on Pirates and Future of Work
30:28
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AAAAAAAARRRRRRR MATEY!We’re still talking about pirates on the podcast, because there's just too much treasure to dig up here. Today, we’re looking at the “sequel” to “Be More Pirate” with the aptly named “How to Be: More Pirate” by our guest, Alex Barker. Alex graduated from Kings College in 2008 and after pursuing an MA in Conflict Resolution stu…
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#112: Sam Conniff — Bestselling Author of “Be More Pirate: or How To Take On The World And Win” on Pirates and the Future of Work
34:47
34:47
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Steve Jobs once said, ‘I’d rather be a Pirate than be in the Navy.’ He believed it so much that often, the Skull and Crossbones would be flown at Apple HQ, so what can businesses learn from pirates? Our guest today, Sam Conniff is here to answer that with his book, Be More Pirate. Sam is a multi-company founder from the UK, starting with Don’t Pani…
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Swipe Right to Secure Your Perfect Hospitality Employee: The Tinder for Hiring Staff. A Chat with Sam McNamara of Get Ahead.
36:50
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36:50
In this episode, we dive deep into the world of recruitment in the hospitality industry. Our guest, Sam McNamara, founder of Get Ahead, describes his company as the "Tinder for employment" - a swipe app that connects job seekers and companies seamlessly. Key Takeaways: The power in the recruitment process has shifted from employers to employees, ma…
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#111: Jerry Lynch + John O’Sullivan — Authors of “The Champion Teammate: Timeless Lessons to Connect, Compete and Lead in Sports and Life”
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Today’s a very special episode of the Bring It In podcast, as we’ve got not one, but two returning guests and friends of the podcast! First we’ve got John O'Sullivan, a member of the 1990 Patriot League Championship team, the former executive director of Oregon Rush Soccer Club, and founder of the Changing the Game Project, as well as the author of…
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#110: Margueritte Aozasa — Head Women’s Soccer Coach at UCLA, 2x NCAA National Champion
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It’s World Cup Season and if you’ve caught the past few games, you’ve probably seen a few former players from the UCLA Bruins on the field, coached by the great Margueritte Aozasa. Coach Margueritte is the 6th head coach in UCLA women's soccer history and only one of five Asian American women currently serving as a head coach for a NCAA women's soc…
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Mindset Matters: Building Resilience and Success in the Cafe Industry. With Kelly Maniatis
35:09
35:09
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Today, we speak with Kelly Maniatis, organisational psychologist who has been working with cafe owners for many years. In this episode, we will delve into the importance of developing a resilient mindset in overcoming the challenges faced by cafe owners, such as increased expenses, staff shortages, and long hours. We will also discuss strategies fo…
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#109: Patricia Ryan Madson — Author of “Improv Wisdom: Don’t Prepare, Just Show Up,” Professor Emerita in Stanford Theater Department on How to Use Improv at Work
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While there are specific skills that go into doing any job, being able to learn by doing and make it up as you go along, is a skill a lot of workers need to have in today's market. With 80% of Americans in a job where they’ve had little to no training for, a surprising skill is becoming more and more important for workers every day: the ability to …
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#108: Todd Burnham — Author of “Comeback: Epic Rebound Strategies for Personal or Business Adversity,” Founding Partner of Burnham Law, Keynote Speaker, Podcast Host
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Words like desperation, rock bottom, and adversity probably don’t inspire the best of feelings in people. But for Todd Burnham, embracing these extremes has led him to become one of the most successful litigators in the country. A two-time All American NCAA Lacrosse Star from Hobart College and graduate from Albany Law School, Todd is the founding …
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Championing Queensland's Small Businesses: A Conversation with Dominique Lamb, the Queensland Small Business Commissioner
39:46
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In our first episode, Phillip Di Bella interviews Dominique Lamb, the Queensland Small Business Commissioner, in this episode of "Bean There, Done That!" They discuss the current landscape for small businesses in Queensland, particularly in the hospitality industry. They touch on the challenges of attracting and retaining employees, rising costs, a…
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Introducing: Bean There, Done That! The Double-edged Secret of Success: Knowledge & Connections - Exploring the Hospitality Landscape
1:13
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Welcome to "Bean There, Done That!" This podcast series has a straightforward mantra: Success is about both what you know and who you know. Over the next few months, we're set to bring you a stellar lineup of industry veterans who've successfully navigated the hospitality landscape. They're here to share their hard-earned knowledge and connections,…
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#107: Charles Vogl — Author of the International Bestseller “The Art of Community: Seven Principles for Belonging" on What It Takes to Build a Strong Community at Work
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Today, we’re living in the loneliest time in history. Despite the marketing campaigns from major social media companies claiming to be able to connect with one another, technology, globalization, and urbanization have driven humanity at large to be more isolated, disconnected, and disengaged than any other time in human history. Charles Vogl has ma…
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#106: Val Grubb — Author of “Clash of the Generations: Managing the New Workplace Reality,” Keynote Speaker, Executive Coach, Trainer, Founder of Val Grubb & Associates
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32:15
Never before have we seen 5 generations of workers at work at the same time. Almost like a tradition, the previous generation has always bemoaned the newest one as lazy, spoiled, and in general, not as good as they were “back in the day.” Naturally, this can cause quite a lot of friction in a workplace and in the age of social media and 24/7 news c…
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#105: Dr. Fergus Connolly — Performance Coach for Liverpool FC, Boston Bruins, San Francisco 49ers, & Carolina Panthers, Speaker, Author of "Game Changer: The Art of Sports Science"
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To the dissatisfaction of a lot of leaders out there, there’s no definitive, cookie cutter way to manage and get the best out of people. But to Dr. Fergus Connolly, that's actually a good thing. And he should know a thing or two about developing people: he’s been the performance coach for franchises across all sorts of pro sports, like the Boston B…
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