Slicing Up Success: A Masterclass with Don Meij, CEO of Domino's

Bean There, Done That!

In this episode, Phil sits down with Don Meij, the CEO of Domino's, to discuss the intricacies of running a global fast-food chain. From supply chain management to employee retention, menu development, and customer engagement, Don shares invaluable insights that are relevant not just to the pizza business but to anyone in the hospitality industry.

🍕 What's Inside:

Supply Chain Management

• The complexities of sourcing ingredients both locally and globally
• The importance of having a diversified supply chain

ESG Considerations

• The growing significance of sustainability in business
• European regulations and their impact on operations

Technology and Innovation

• The role of technology in customer engagement
• Openness to testing new technologies

Employee and Franchisee Retention

• The challenges of retaining a young workforce
• The importance of internal recruitment for franchisees

Customer Engagement and Menu Development

• Understanding your customers and those who aren't
• The strategic role of menu items

Research and Development

• The significance of continuous research
• Learning from other markets

Business Strategy and Metrics

• The obsession with ROI
• Moving customers from value to premium range

Books and Learning

• Don's recommended reads for business inspiration:
  • “DHL: From Startup to Global Upstart” by Po Chung and Roger Bowie
  • "Pizza Tiger" by Tom Monaghan and Robert Anderson
  • "Atomic Habits" by James Clear
  • "Radical Simplicity" by Allen Ken
  • "Hit Refresh" by Satya Nadella
  • "No Rules Rules" by Reed Hastings and Erin Meyer
  • "The Ministry of Common Sense" by Martin Lindstrom
  • "Measure What Matters" by John Doerr

🌟 Key Takeaways:

• Diversify your supply chain to mitigate risks
• Sustainability is not just a buzzword; it's a business imperative
• Technology can be a game-changer in customer engagement
• Employee and franchisee retention starts with strong leadership
• Understand not just who your customers are, but also who they aren't
• Constant research and development are crucial for staying ahead
• ROI should be a key metric in any business decision
• Reading widely can provide unexpected business insights

📣 Call to Action:

If you're in the hospitality industry, now's the time to reevaluate your business strategies. Are you diversified enough? Are you sustainable? Are you leveraging technology to its fullest? Take a leaf from Don Meij's knowledge book and start making those changes today. And if you found value in this episode, don't forget to share it with your network.

💌 Connect With Us:

Subscribe, rate, and review the show, and send us your questions at Contact Us. Enjoy this episode and as always, thanks for listening.

🎧 Produced by The Podcast Boss The Podcast Boss

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