News, views, features and commentary about the automotive repair and service industry in Canada.
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ShanghaiZhan is a raw, lively, and regular debate about China tech, advertising, creativity & the intersection of it all. Join hosts Ali Kazmi and Bryce Whitwam, for timely discussions on all things China marketing, coming to you directly from Shanghai!
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Do you love cars? Do you obsess over them? Do you own more cars than legal parking spaces? If so, then this podcast is for you! We discuss anything and everything with an engine.
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ASW Conversations: A Place for the Industry’s Young Pros, with Kari Hann
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Host Adam Malik is joined by Kari Hann. By day, she’s the marketing and digital communications manager at Specialty Sales & Marketing, but Kari is also the chair of the Young Professionals in the Auto Care Sector (YPA). They talk about the importance of the YPA, what its goals are, why young professionals should join, why employers should encourage…
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The Post-Olympics Show: Opportunities for Chinese Brands
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What opportunities exist for Chinese brands post-Olympics? In this world of micro-targeting and community building, smaller brands can take advantage of sponsoring Chinese athletes who may not be as expensive as sports celebrities like Eileen Gu. Did the Paris Olympics help break China's overseas travel slump? Ali and Bryce take a China marketing t…
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ASW Conversations: A Lifetime of Automotive Enthusiasm with Virushin Vepulan
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Virushin Vepulan from eBay Motors joins host Peter Bulmer to discuss his lifelong passion for cars. He began tinkering with vehicles alongside his father from a young age, modifying them on a budget. He reflects on the importance of basic maintenance ahead of flashy upgrades and how online marketplaces like eBay have helped keep older vehicles runn…
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The China Outbound Education Industry & the Impact of AI: Jimmy Lim
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In 2023, over 1 million Chinese students went abroad to study, and this number is increasing as the job market sours back home. Today, we speak with Sydney-based Jimmy Lim, co-founder and Managing Director of AIG Education Group, about the Chinese overseas education phenomenon and why it shows no signs of slowing down. AI will come into play in the…
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ASW Conversations: Repair Roadblocks, with Scott and Michael Waddle
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If you’re trying to repair a Mercedes-Benz vehicle in the aftermarket, chances are you’re out of luck. Michael Waddle, a technician in his father Scott’s shop, Precision Auto Service in Langley, B.C., is fed up with being roadblocked by the automaker when attempting to repair their vehicles. He’s gone straight to Mercedes-Benz and feels their solut…
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China Livestream Commerce 2.0: This Next Evolution Will Go Global
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What's the new evolution of Chinese e-commerce, and why will it impact how Westerners shop? Ali and Bryce discuss China's new livestream e-commerce transformation. It has evolved from the days of the big livestreamers to hundreds of thousands of mini-livestreamers competing for attention with only several hundred viewers. This evolution is happenin…
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ASW Conversations: Shop Owners on the Importance of Training
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From Worldpac STX in Nashville, two Canadian shop owners talk about why they made the trip, why training is so important for them, the challenges they’re facing in their shop today and more. Support the show
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Working for a Local Agency or Brand- China PR Expert: Harriet Gaywood
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Have you ever considered working for a local Chinese company? We thought we would ask 20-plus-year PR expert, ultra-marathon runner, and ethnic musicologist Harriet Gaywood, who previously worked at Chinese firm Blue Focus and recently was the VP of Public Relations at Huawei. How is it different from working at a foreign firm? What are the challen…
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ASW Conversations: Closing Time with Josie Candito
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14:49
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Master Mechanic High Park is no more. With the landowner having decided to turn the space into condos, owner Josie Candito has now closed her doors, ending her 25-year run in west Toronto. She speaks with host Adam Malik about her memories, why she’s proud of the work she did, pushed for greater respect for technicians and gave advice to her fellow…
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Navigating Chinese Beauty Slang for Growing Niche Brands: Red Ant's Elisa Harca & Ching Xie
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Episode 60! Yeah! To talk to beauty consumers on social media, beauty brands have to be adept at Chinese social media beauty slang. What's the difference between the #Boiled Water Look (白开水妆容) and #Rich Daughter Makeup (富家千金妆) )? Elisa Harca, Co-Founder and Asia CEO of Red Ant, and Ching Xie, Client Partner at Red Ant Asia, join us in unpacking the…
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ASW Conversations: Bruce Eccles, Shop Owner Turned Author
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What does a semi-retired shop owner do when coming upon a milestone? They write a book. With Eccles Auto Service reaching 40 years in business, Bruce Eccles decided to reflect on his time in the business. He joins host Adam Malik to talk about his first book, Don’t Look Back, Look Ahead: 40 Years of Business and Life’s Unexpected Road. Support the …
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ASW Conversations: AutoShow Insights — Stellantis Canada
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Host Adam Malik talks to Brad Horn from Stellantis Canada about EV goals, concerns and more at the Canadian International AutoShow. Support the showBy Peter Bulmer
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Idea to Launch & Beyond: Introducing "The Map" of Shenzhen: Henk Werner
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How do you bring a product idea to life in the area of the world that produces over 80% of the world's electronic consumer products? Meet Troublemakers' founder, Henk Werner. He's lived in Shenzhen for almost 12 years and guides many worldwide who might have a cool product idea but don't know how to make it a reality. Henk serves as their guide to …
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ASW Conversations: Aftermarket labour challenges with Alana Baker of AIA Canada
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Alana Baker, vice president of government relations and research at AIA Canada, joined Auto Service World Conversations to speak about the group’s Labour Market Report. It found that the labour gap is expected to worsen in the coming years, exacerbated by the growing trend towards vehicle electrification. Baker joins host Adam Malik to speak about …
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The 2024 Beijing Autoshow: an Auto Industry Wake-up Call, with Bill Russo
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According to this week's guest, automobile industry expert Bill Russo, this year's Autoshow China, held in Beijing, was a wake-up call to the global automobile industry. China has clearly leapfrogged the global auto industry, making products that aren't just transportation vehicles but literally smartphones on wheels. According to Russo, the global…
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ASW Conversations: AutoShow Insights — Chevrolet Canada
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Host Adam Malik talks to Holly Broome from Chevrolet about their role in vehicle electrification and more at the Canadian International AutoShow. Support the showBy Peter Bulmer
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The Temu + Shein Chinese E-commerce Invasion
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Welcome to the latest invasion; it's not TikTok but Shein & Temu! It's hard to imagine that 4 of the top 8 U.S. iPhone App Store apps are from China. While TikTok and Capcut make the list, the two big surprises are e-commerce juggernauts Temu and Shein. These companies operate unique, manufacturer-to-customer business models and do not manufacture …
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ASW Conversations: AutoShow Insights — Ford Canada
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Host Adam Malik talks to Alexa Desjardins from Ford about transitioning consumers to EVs and more at the Canadian International AutoShow. Support the showBy Peter Bulmer
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China's 10 Considerations for Marketers in 2024: Chris Baker & Minnie Wang
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How can brands take advantage of China's new transformation? We decided to invite our livestream episode guests, Chris Baker, founder of Totem, and Minne Wang, Senior Reporter with Campaign Asia, for an in-depth discussion on 5 of the 10 considerations in Totem Media's 2024 report. The report (with links below) is a must-read for anyone looking to …
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ASW Conversations: Celebrating 50 years of Lordco
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Lordco is marking 50 years in 2024 and the celebrations were highlighted at its annual trade show in Vancouver in April. Host Adam Malik speaks with Sarah Durant, VP of Marketing, Candace Gottschalk, VP of HR, and Marlyn Coates, president, about this year’s show and what 50 years means to them. Support the show…
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Made Better by China: Authors, Bessie Lee & Peter Bomer
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Ali and Bryce welcome authors Bessie Lee and Peter Bomer of the book, "China Inside Out," which explores themes of innovation, entrepreneurship, and challenges through interviews with some of China's leading business minds. The interviews were taken from Bessie's popular podcast, Bei Wang Lu(贝望录). Bei Wang Lu showcases the thoughts and actions of l…
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Enhanced Media: AIA Canada Incoming Chair, Ryan Bruno, Jobber News, March 2024
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Jobber News editor Adam Malik sits down with Ryan Bruno to talk about his role as chair of AIA Canada. His one-year term will officially begin in April following the association’s AGM. You can read the interview in the March issue of Jobber News and hear more of his thoughts in this special enhanced media segment. Support the show…
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Livestream Recap Episode: 2024 China at the Crossroads: What Stood Out to Us
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Where is China heading in 2024? Ali and Bryce decided to do a quick recap of our livestream event last week to highlight a couple of the major trends that stood out for us. You can watch the livestream event by clicking below OR download the entire report yourself. Check out the link below. 1. What surprised you? How will advertisers react based on…
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ASW Conversations: AutoShow Insights — Volvo Canada
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Host Adam Malik talks to Matt Girgis from Volvo about its plans for electrification and more at the Canadian International AutoShow. Support the showBy Peter Bulmer
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Ad Fraud: How Bad is it? With FouAnalytics Founder, Dr. Augustine Fou
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China ad fraud has been in the headlines recently, and we wanted to have a show about it. As expected, getting someone on the show to discuss this sensitive topic has been impossible. But we finally found one: Dr. Augustine Fou. He is the Founder of Fou Analytics and a leading expert in the field, boasting a profound understanding of digital market…
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ASW Conversations: How Automakers Will Tackle EV Education
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Host Adam Malik speaks to representatives from Ford, Stellantis, Chevrolet, and Volvo about the importance of educating consumers in the transition to electric vehicles. Support the showBy Peter Bulmer
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The Best of the Best 2024 China Marketing Trends Show
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What are the big marketing, advertising, and technology trends facing China in 2024? Ali and Bryce scoured the internet so you don't have to, uncovering 3 trends we think everyone should be paying attention to. What are the "meh" trends - the ones we have seen before, ones without context or thought, or ones simply that won't happen at all? We call…
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Future Proofing the China Agency: Mindshare China's CEO: Ben Condit
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Will AI become a hindrance or a revolution to Chinese media? Mindshare China CEO Ben Condit says bring it on! Condit sees AI as the answer to much of the overcomplexity in China's tech platforms, some of which require over 11 stops to book a single piece of media. Ben gives us an insider perspective of why Mindshare China is constantly recognized a…
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Performance Marketing China: The End of Advertising as We Know It?
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Has performance marketing signaled the end of traditional marketing in China? Traditional marketing focuses more on slowly building brand awareness, creating a slow burn, and driving an emotional connection with consumers. On the other hand, performance marketing is more about results in the quest to drive sales and leads. Thanks to digital platfor…
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The China Entrepreneur Show: Jing-A Beer & the Making of a Local Brand
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What does starting a successful brand from ZERO in the Middle Kingdom take? We spoke to Alex Acker and Kristian Li, co-founders of Jing A Beer. Based in Beijing, Jing-A now has ten tap rooms in the capital, with one in Shenzhen. Jing-A is also available in Singapore. Jing-A describes itself as a brewery that is in constant motion. Started by Kris a…
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ASW Conversations: Canadian M&A — The Vast-O’Reilly deal and more
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Host Adam Malik chats with Kumar Saha, U.S. vice president and Canadian managing director of global automotive data firm Eucon, about the Vast-Auto and O’Reilly Automotive deal, what it means for the Canadian aftermarket today and the industry going forward. Support the showBy Peter Bulmer
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Enhanced Media: How Darryl Croft is helping the EV Transiton, EV World, Winter 2023
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11:06
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Listen in as Darryl Croft, president of the Electric Vehicle Network and co-owner and vice president of OK Tire (Etobicoke), and Mavrene Brooks, EV consultant at the Electric Vehicle Network, talk about why the network started, how they help consumers get more comfortable with EVs, how they help answer questions from skeptical customers and the fir…
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Will Livestream Commerce Become a Hit Outside China? Agree or Disagree?
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Welcome to Season 3 of ShanghaiZhan! We thought for this season, we would try something a bit different. In addition to our popular interviews, Ali and I will cover pressing issues ourselves in a series called Agree or Disagree. Will live stream commerce become a hit outside of China? Livestreaming is projected to hit $65 billion in the U.S., repre…
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Chinese Design & the Making of a Multinational Brand: Danny Du
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This episode focuses on the elements behind Chinese design, its unique characteristics, and how it's shaping global design ethos. Please welcome Danny Du, whose work in Shanghai, particularly with the Geely Design Global and now at BASF's Creation Center as APAC design lead, has marked him as a leader, bringing Chinese design aesthetics to the worl…
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Enhanced Media: More insights from the 2023 Shop of the Year, CARS, December 2023
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Hear more expertise from Mike Howard, manager of garage operations at Art Turney’s Garage, the winner of the 2023 Shop of the Year. He touches on challenges around training, the importance of a clean shop and advice for his shop peers. Support the showBy Peter Bulmer
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ASW Conversations: Right to Repair and the State of the Industry with Bill Hanvey
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Bill Hanvey joins Adam Malik for their annual chat at AAPEX on the state of the auto care sector, plus major movement on right to repair Support the showBy Peter Bulmer
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Enhanced Media: More from the 2023 Jobber of the Year Winner, Jobber News, November 2023
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Here’s more from this year’s Jobber of the Year Winner, Chieftain Auto Parts and its co-owners, the brother and sister team of Trevor Heizne and Jayne Kelly. They discuss the importance of inventory, having good relationships with suppliers and future opportunities. Read more in the November issue of Jobber News and find the expanded feature on aut…
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Charting China's Hotel & Travel Industry's Post-Pandemic Course
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We're talking about the Chinese hotel and travel industry today and are joined by Hugh Xu, a veteran in the travel and hospitality sectors with over 20 years of experience. Hugh has held critical roles in several Fortune 500 companies. Most recently, he served as the General Manager of Sales & Marketing at Sunmei Hotel Group, overseeing over 500 pr…
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ASW Conversations: Navigating the Cost Gap on Tesla and Non-Tesla EV Collision Repairs with Kevin Fitzpatrick
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Host Peter Bulmer and Kevin Fitzpatrick of Opus IVS discuss future concerns facing the EV industry, including the cost of repairs, ease of access to parts, and keeping up with technological innovations. Support the showBy Peter Bulmer
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Managing Businesses & Talent in Low Growth China - Mark Wang of Grace Blue
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For 20 years, China was about speed and scale, but it seems now that era has ended for many agencies and companies. Sales are dropping; budgets are being cut. Project pitching is now a weekly thing for many agencies as brands focus solely on performance marketing. How should China businesses adjust for times that may not go as quickly as before? Th…
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Enhanced Media: EVs and ‘Negative Hyperbole’, EV World, Fall 2023
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Here’s more from Adam Malik’s chat with James Carter, principal consultant at Vision Mobility. Carter talks about the “negative hyperbole” around electric vehicles and some people’s desire to dismiss them for a variety of reasons. Support the showBy Peter Bulmer
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ASW Conversations: Want to Retire? What to do With Your Shop with Matt DiFrancesco
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Automotive repair shop owners skew towards the older age group — and if you’re reading this, you’re probably one of them. So how do you retire and set your shop up for a proper exit? Matt DiFrancesco, principal and financial technician for automotive repair professionals at High Lift Financials, chats with Peter Bulmer in this episode of ASW Conver…
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Shanghai Ning in NYC: Estee Lauder's Gary Chu & Mark Jiang
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Ali and Bryce were expats in Shanghai; what's it like for two Chinese senior global marketing executives working and living in New York? Today's podcast interviews Gary Chu and Mark Jiang from the Estee Lauder Companies, based in New York. ELC includes brands such as Estee Lauder, Clinique, MAC, La Mer, and Tom Ford Beauty. Gary was VP for the Onli…
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We're talking rock and roll with Dr. Andrew Field, Associate Professor of Chinese History at Duke Kunshan University. Andrew is the recent author of "Rocking China", a book that traces the rise and spread of indie rock from the rock capital of Beijing to Shanghai and other places in China. Through interviews with key players, Dr. Field explores the…
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China Transforming Digital: Insights from Wiredcraft's CEO, Ronan Berder
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What does it take for brands in China to transform their businesses to be digital-ready? We asked Wiredcraft CEO and Co-founder Ronan Berder to provide his insights into what companies need to evolve their businesses. Ronan has been instrumental in driving digital innovation and transformation for such brands as Starbucks, Nike, and Hilton and prov…
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Unmasking China's Underrepresentation at Cannes: A Missed Opportunity?
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Why was China almost a no-show at the Cannes Lions Festival of Creativity this year? Is it the quality of the work, or is it because China is no longer interested in participating on the global stage? We talk to 2 people who have just returned from Cannes Lions, and they give us their unique perspectives. Today's guests are Robert Sawatzky, Asia Ed…
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ASW Conversations: What About Hydrogen? with Brent Hartman
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Hydrogen has an important role to play in our journey toward decarbonization, especially in the freight and transportation sectors. Brent Hartman, director of standards in the fuels and transportation at CSA Group, joins publisher Peter Bulmer in this episode of Auto Service World Conversations to talk about the use of hydrogen as an alternative fu…
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Enhanced Media: Diving into the Annual Jobber Survey, CARS, June 2023
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Get ready to explore key takeaways from the results of the 2023 Annual Jobber Survey from CARS. Your host and managing editor, Adam Malik, dives into the top concerns jobbers have with the way some shops operate their businesses, how that conflicts with views from the shop owner side, and then highlights other findings that couldn’t fit into the ma…
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Inside China's Beauty Business with Stéphane Wilmet
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Stéphane Wilmet, a highly accomplished executive in the consumer beauty industry, joins our show today. With over 30 years of experience, Wilmet has held prominent positions in both the United States and China. Notably, he served as the Chief Consumer Officer at L'Oréal China, where he oversaw consumer strategic branding, insights, foresight, and M…
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Enhanced Media: Other Takeaways From the Annual Shop Survey, Jobber News, May 2023
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Managing editor Adam Malik takes a deeper dive into the results of the Jobber News Annual Shop Survey. While touching on the big change in relationships, he explores how many jobbers stores they want to deal with, their concerns around quality and what they want from their jobber. Support the showBy Peter Bulmer
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