show episodes
 
Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
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Zip Logistics is a company that helps you navigate the logistics of business shipping, transportation and inventory management. They believe their mission-critical to both B2B & B2C cargo movement within an industry space so they have developed an automated system which includes everything from sourcing products/suppliers all the way down your customer service experience with them!
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The Consumer VC takes a look into early-stage consumer investing and venture capital. If you are interested in learning about consumer trends, have a b2c business and interested in learning about the fundraising process at the early stage, you have come to the right place. Mike interviews some of the top venture capitalists in the world that focus on B2C and consumer type companies or have a deep track record investing in these categories such as marketplaces, SaaS, social, CPG and non-tech ...
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Trevor Crump and Mark Goldhardt bring you quick marketing and entrepreneurial tips, tricks, and trends for DTC business owners, entrepreneurs, and marketers. These are lessons they've learned through the years of being right in the thick of scaling dozens of businesses. Whether you have an established business looking to grow, just starting your business journey, or trying to become a digital marketer, this marketing podcast will not let you down.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Knotch brings marketers to the mic for conversations about tying digital, demand, and growth marketing efforts to business outcomes and ROI. In Pros & Content, Ellen Schwartze, Sr. Director of Demand Generation, sits down with marketing leaders to dive deep into their content journey to understand how they use audience journey strategy and metrics to accelerate business growth. In our Data-Driven Marketing Leader series, Anda Gansca, CEO and Co-Founder of Knotch, interviews influential CMOs ...
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This podcast gives business a new twist, highlighting the internal customer with more than just coupons and discount codes. Understanding the value of PR and business acredation is also equally important for internal customers to continue with their daily living in the working world of B2B, B2C, and Customer Service. Magnificent will also talk about in livly topics of everyday norms and elgant events- Magnificent Business Boosting TIps.
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The Top Secrets of Marketing & Sales podcast provides tips on how to increase sales, improve profit margins and grow your business. Each week, we address issues related to important topics like targeting your ideal prospects, fine-tuning your messaging, attracting the clients you need, monetizing social media, the MVPs of Marketing and Sales and much more. From mindset to marketing and prospecting to podcasting, the Top Secrets podcast helps B2B and B2C entrepreneurs, professionals and sales ...
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A Broad array of topics in the technology space Informative, relevant, engaging Without the self-serving narrative- Our goal is to share industry best practices, drive awareness, and discuss what thought leaders are sharing- Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed- Our diversity and partner network offers substantial, informative value- Similar challenges and growth aspirations exist in the b2b and b2c space. This po ...
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Bringing everything Dubai, UAE, and everything in between to you is Medialinks Podcast Majlis. We're keeping you informed about what's hot and what's not in this part of the world! Discover more about tourism, fashion, B2B and B2C businesses, government regulations, hospitality, and events here. Discover what's happening in Dubai from some of the city's most prominent people. Don't miss any relevant news or events by subscribing now. You can listen via Spotify, Apple Podcasts, or Google Podc ...
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On the "Making it to Market" podcast, we discuss everything about brand inception and product/service creation through to commercialization. Industry experts and business owners are invited to share their insights and best practices related to business planning, legal and regulatory considerations, manufacturing, supply chain, marketing, merchandising, B2B buyer methodology and B2C consumer psychology.
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Welcome to the Best Places to Lead show with your host, Jerry Macnamara,Every company - every organization - has the potential to be great. What Jerry has learned over the last twenty-five years is that leaders hold the key to unlocking a company’s potential - or shackling it to mundane mediocrity. On this show, we will bring together CEOs and business experts to help fill in the gaps of what great leaders do differently to unlock that potential. If you’re a B2B business owner looking to bui ...
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Lead: It's been said that everything rises and falls on leadership, EVERYTHING! The world needs great leaders and that's why they're always in such high demand. Leaders who love their people and are able to communicate, build teams, and help their people grow, personally and professionally, will change lives and inspire the next generation of great leaders. If you're passionate about developing as a leader, this podcast will give you some great ideas and equip you with tools to quickly grow ...
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Welcome to the Mobile User Acquisition Show, in which we talk about how to use mobile user acquisition strategies to grow your app quickly and capital-efficiently. Each episode includes strategies, tips and pointers from the leading edge of mobile user acquisition that can help you unlock tremendous growth for your app.The Mobile User Acquisition Show is produced by the team at RocketShip HQ. With 8 figure UA spends managed and over 10,000 ads produced, we deliver profitable growth for break ...
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The Integrate & Ignite podcast explores the nature of what it means to be at the helm of marketing decisions. Every episode is crafted to make people think, to spark some “aha!” moments, and to illustrate just how important a truly integrated marketing strategy and a solid, inspired brand presence is to success and longevity. Your host, Lori Jones, is the President & CEO of Avocet Communications, and she has over 30 years of integrated marketing experience. Lori has interviewed over 300 top ...
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It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
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Welcome to the Unofficial Salesforce Commerce Cloud Podcast. We created this Podcast to give everyone access to each other to share ideas and help one another. It also offers members a place to discuss, listen and watch Salesforce B2C Commerce Cloud in a free and open environment.
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B2B & B2C eCommerce insights, tips, success stories and fails. Where you can learn from OUR experience and become an eCommerce expert. In this podcast Andrew Rogencamp shares his wealth of B2B & B2C business experience to take you on an eCommerce adventure. Each month, you’ll hear from industry experts and meet people just like you – looking to take their business to new heights online. We’d love to hear from you! Connect with Andrew Rogencamp on LinkedIn, or email andrew.rogencamp@commercev ...
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Welcome to Commerce Experience with Brian Walker — a space where e-commerce professionals step forward with points of view on the state of the market, key trends, cutting-edge ideas, risky moves, bold campaigns, real-world problems, and maybe a sprinkle of occasional “cautious advice.” We’ll explore unique perspectives through discussions, narrative topic explorations, and hot-of-the-presses breakdowns with B2C and B2B commerce industry experts and thought leaders from around the world. Abou ...
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Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disn ...
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Welcome to The Smarketing Debrief with Brendan St. Jacques and Jen Stack - a podcast for remote sales and marketing pros. Join us each week as we dive into the news you need to know. We give you the rundown on key stories from a B2B and B2C lens - so you always have something interesting to share at your next meeting.
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Welcome to Mission Control presented by RocketCart. Mission Control is for the passionate, in-the-weeds C-suite entrepreneur looking to supercharge their growth and strategy. Join hosts Dave and Alex as they sit down with top marketing and business professionals to provide brands with actionable tactics to scale their business and navigate their growth to the upper echelons of eCommerce domination.
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Patrick Campbell (Founder, CEO, ProfitWell) and Michael Klett (Co-Founder, CTO, Chargify) get together to demystify and deconstruct RevOps with insight from industry leaders who are pioneering the field. Join them on the RevOps mission as they float down the San Antonio River consuming craft beers and conducting exclusive interviews to lay the foundation for RevOps success.
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The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.
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EngageCast is a one-of-its-kind podcast series that brings to light riveting growth stories powered by WebEngage. Every episode features a conversation with top growth and marketing practitioners and entrepreneurs in the B2C space. Our stories cover the true essence of growth marketing, user engagement and retention, customer experience, entrepreneurship and a lot more.
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Whether you're an architect, developer, GC, installer, or business owner... if you work in B2B / B2C in the construction & building materials industry, we want to tell the world about what YOU do, what YOU'RE passionate about, and hear about #YourProjects. Every week, join us at AL13 to learn best practices, gain valuable insights, and hear from the experts in the B2B building materials industry. Listen to conversations from estimators, real estate agents, "starchitects," trade show hosts, a ...
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As Marketers – B2B, B2C, Enterprise, SMB – we can’t help being somewhat overwhelmed by just how much is going on in MarTech! Make sense of Marketing Technology & Digital Marketing headlines with the Talking Stack experts - David Raab, Anand Thaker & handpicked Guests - and host Chitra Iyer. We promise practical connections between the Big News & your life as a marketer. It’s 20 minutes of honest, educative, thought-provoking - and often entertaining - discussion about all the latest in Digit ...
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Akash Chaudhary is a Performance-driven Google Certified Marketing Professional with a successful track record of Delivering 3.5billion INR business in the last 12 years for B2B & B2C groups. Please keep in touch to learn free of cost that I've learned from Industry Experts.
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When social media emerged, many thought it was a fad or simply a communication technology for young people. It’s now clear that social media will continue to make a significant impact on how consumers and organizations communicate and operate. This event will showcase the best examples and case studies from leading organizations including B2C and B2B global 1000 and emerging growth companies as well as non profit, educational, and government entities.
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Being a product leader is not for the meek. Join Hope Gurion, product leader coach at Fearless Product, as she interviews experienced product leaders in B2B & B2C, start-up, growth and mature companies. In each episode she asks for 5 perspectives on how product leaders handle a tough responsibility of the role. If you're a new product leader, or just want to hear how other product leaders fearlessly tackle the challenges you're facing, this is the podcast for you.
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Andrew DeDonker is on the show this week sharing how RAM Mounts has developed their marketing team and strategy. They have an in-house agency covering B2B and B2C. We breakdown how they take advantage of their brand recognition on the consumer side to fuel their B2B marketing efforts. Come on by and learn a thing or two about how to synergize your …
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We have two amazing investors on the show today who just came off raising their second fund at $34 million fund. We have Kiva Dickinson, our first non-named Mike second time guest, and Madeline Kaplan from Selva Ventures. Selva Ventures is an early-stage venture capital firm dedicated to partnering with consumer brands that promote healthier living…
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What’s the difference between B2B and B2C? Ben Judy answers in three minutes or less! Watch on YouTube: https://youtu.be/e39Jg2Ac4F0 Transcript, audio podcast, and more for this episode: https://uxquestions.com/whats-the-difference-between-b2b-and-b2c-ux-question-41/ Referenced in this episode: B2B vs. B2C Websites: Key UX Differences by Page Laubh…
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Khalid El Khatib, CMO at Stack Overflow, explores the dynamics of content and community marketing, AI's future role, and the rapid evolution of the marketing landscape. He emphasizes communication's importance, the optimistic influence of AI on efficiency, and the necessity for agility in a fast-paced marketing world. With practical insights on dev…
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In this episode, we delve into the exhilarating world of entrepreneurship and explore the concept of betting on oneself to start a successful company. Join us as we discuss the challenges, triumphs, and valuable lessons learned by an individual who took the leap of faith and ventured into the world of self-employment. Our guest, Julian Lumpkin shar…
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In this episode, we delve into the fascinating realm of Web3 marketing. We explore the immense potential that Web3 holds for marketers while addressing the skepticism surrounding it. Web3 goes beyond technology; it’s become a cultural representation and a powerful tool for connecting with Gen Z. We examine how Gen Z actively embraces and utilizes W…
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To convert more sales and turn leads into customers you need to be dealing with qualified prospects. If somebody is not responsive, you can decide, do I want to continue to pursue this person, or do I want to leave them to my competitors? Let my competitors chase that person. If they’re disqualified, you don’t have to spend time with them at all. D…
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❔"I find myself in operations, and I keep helping other departments with their CX. I'm looking to join another company where their CX strategy isn't that solid yet, and I want to place myself in a position to run that for them. I've learned a lot, and I know I can learn a lot more. What's the best way to present myself in that scenario where I can …
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Approaching marketing strategically and listening to customers will lead to stronger and better outcomes. How to do that is the topic of this episode of the Integrate & Ignite Marketing Podcast. Join host Lori Jones and her guest May Lilley, CMO of Under Canvas, to learn more about destination marketing, the importance of customer insights, and abo…
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We are in an era where some of the tactics of the past around supply chain efficiency and promotions may be losing their ability to achieve growth and profitability on the digital shelf. Often, shifting focus on the digital shelf metrics you are trying to move can lead to creative strategies that create demand and greater profitability. But what me…
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What is inclusive design? Ben Judy answers in three minutes or less! Watch on YouTube: https://youtu.be/y8PTwj9QDpY Transcript, audio podcast, and more for this episode: https://uxquestions.com/what-is-inclusive-design-ux-question-45/ Referenced in this episode: The Cognitive Bias Codex https://upload.wikimedia.org/wikipedia/commons/6/65/Cognitive_…
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The CX Goalkeeper had the great opportunity to interview Neal Topf LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast Highlights: 00:00 Game Start 00:49 Neal’s introduction 02:00 Neal’s values 04:23 Operations Transformation 09:44 cohesive and high performing teams 12:19 Speed, satisfaction and resolution 15:34 Priori…
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Lucia Aguilar is the founder of the influencer marketing agency Tatam Digital. In today’s episode we talk about her approach to influencer marketing, how influencers and audiences might not be who you expect them to be, the challenges of measuring influencer campaigns - and much more. Check out the show notes here: https://mobileuseracquisitionshow…
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Today’s episode focuses on the energy exchange between guests and guest service. There’s a similar phenomenon that happens on stage with performance artists - energy is exchanged between audiences and performers. But does that performance stop at the end of the show? At the end of the song? At the end of the album? Maybe not. I want to introduce a …
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Do you know who your ideal customer is? If you can't answer that question in 15 seconds or less... you probably need to work on it... In this episode, we'll talk to Aaron Orendorff, the CMO @Recart (ex-Shopify, ex-Common Thread Collective), a marketing expert who specializes in helping DTC businesses grow. Aaron shares his insights on the importanc…
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Welcome to '3 for Thursday,' the global podcast by FMI Online! Join us on our 115th episode as we delve into the world of finance and share the top three career advice for aspiring professionals. Our special guest, Rohitash Gupta, ex-CFO at eClerx (NSE500 Firm) and an IIT Kanpur alumnus, brings invaluable insights to the table. Hosted by Rajul Rama…
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What’s the difference between Product design and UX design? Ben Judy answers in three minutes or less! Watch on YouTube: https://youtu.be/lHtmOwPiB-s Transcript, audio podcast, and more for this episode: https://uxquestions.com/whats-the-difference-between-product-design-and-ux-design-ux-question-44/ Referenced in this episode: UX Designer vs. Prod…
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In today's discussion, we delve into a topic that is often overlooked but holds immense significance in our lives – insurance and safeguarding the future of our loved ones. Join us as we explore the importance of being adequately insured and leaving our dear ones in good hands should unforeseen circumstances arise. Our guest, Jessica Lynn Silva sha…
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Oh man, this week we cover something near and dear to Kula’s heart. We are discussing ABM and ABX with Jessica Woodside of WIKA this week. We dive deep into the nuts and bolts of embarking on the journey to an account based strategy and how to avoid some of the pitfalls. This episode is so packed with information we suggest taking notes (or reading…
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To fix your messaging and improve business communication with the TBDs, consider this… If nothing that you convey in your communication, instills any sort of belief in the other person as to why they should take the action that you’re requesting in the third step, then it’s not at all likely they’re going to take that action. David: Hi, and welcome…
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Are you ready to investigate what is missing in your organization to make things better for your customers? We wanted to have some fun to mark the 6th month anniversary of the Experience Action Podcast, so we've put a true crime spin on this episode. Crack the case with Chief Experience Investigator Jeannie Walters and tune in to this first edition…
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If you have a subscription business, are thinking about starting one, or if you don't think your business can offer subscriptions this episode is for you... Chris is a legend when it comes to the subscription world. He has worked with some of the biggest subscription brands on the planet. From Netflix to Bark Box, this guy knows his craft. Listen a…
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A new take on recruiting, hiring, and retention in an ever-changing workplace environment with guest Steve Urban, CEO of Riderflex on this episode of the Integrate & Ignite Marketing Podcast. Tune in as host Lori Jones and Steve tackle how to juggle the different mindsets and expectations of the multiple generations you may have on your team, how t…
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How can I create a strategy for inclusive design? Ben Judy explains in more than three minutes! Watch on YouTube: https://youtu.be/apVhHuBWyCw Transcript, audio podcast, and more for this episode: https://uxquestions.com/inclusive-design-strategy-ux-questions-special-1/ Download the slide deck: https://bit.ly/idstrat UX QUESTIONS Ben Judy answers y…
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As everyone strives towards increasing profitability in ecommerce and omnichannel, exerting more control over pricing erosion is a key area of opportunity. Which brings us to the people, process and tech to pull that off, and that often means building out and enforcing a MAP policy. We invited Rae Guimond, Director of Digital Shelf Strategy at Pric…
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How should I name my design files? Ben Judy answers in three minutes or less! Watch on YouTube: https://youtu.be/D3rD-KFLsuI Transcript, audio podcast, and more for this episode: https://uxquestions.com/how-should-i-name-my-design-files-ux-question-43/ Referenced in this episode: Semantic Versioning https://semver.org/ UX QUESTIONS Ben Judy answers…
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The CX Goalkeeper had the great opportunity to interview Sirte PihlajaLinkedIn Headline: CEO I CCXP I Trained LEGO® Serious Play® Facilitator I Global #1 BestSelling Author I Global Top 150 CX Expert I International Keynote I Board Member I CXPA Finland Lead I Championing CX in Caribbean, Europe & SE AsiaHighlights:00:00 Game Start00:38 Sirte's Int…
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Our guest today is Eva Juretić. Eva is a growth marketer at Pocket Worlds, where she manages user acquisition and growth for the app Highrise. In today’s episode, we talk about her experience in scaling TikTok campaigns well into 6 figures monthly. We talk about campaign structures, testing paradigms, approaches to creatives - and much much more. C…
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How can businesses effectively leverage Customer Data Platforms (CDPs) to gain a competitive edge in the e-commerce industry? Today, two customer data experts, Amanda Elam (CMO at Bloomreach) and Cindy Marshall (CEO of SHINE Strategy) discuss the Customer Data Platform (CDP) space and its relevance and power within e-commerce. Join us as we discuss…
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Every company needs high-achievers who execute and drive results for the team. But some people make shit happen, and others just can't get to the finish line. That's why I'm excited to share my proven execution framework with you, centered around what I call the "5 T's" of execution. With this framework, you'll be able to understand, diagnose, and …
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Our guest today is Rakesh Narayana, who is the General Manager of Access VC. Access is the venture capital arm of Reckitt. Reckitt is a publicly traded consumer goods conglomerate focused on the hygiene, health and nutrition spaces. You probably recongize their brands Lysol, Dettol, and Calgon. So Access VC is their venture arm that Rakesh leads, s…
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✨ It's the 114th episode of '3 for Thursday' by FMI Online! 🎧🌟 In today's captivating episode, we dive deep into the strategies that can transform your internship into a pre-placement offer. 💡 Join our insightful conversation with Vaibhav Popat, an Analyst at Goldman Sachs, who shares his three game-changing strategies that helped him secure a full…
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What is Waterfall? Ben Judy answers in three minutes or less! Watch on YouTube: https://youtu.be/ioTZXsFubHM Transcript, audio podcast, and more for this episode: https://uxquestions.com/what-is-waterfall-ux-question-42/ Referenced in this episode: Agile vs. Waterfall: What Should You Use for Your Project? by by Greg Cargopoulos at intent https://w…
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Adam O'Donnell sits down with Elliot Shmukler, former Chief Growth Officer at Instacart and co-founder of Anomalo, to discuss the challenges data teams face in detecting and solving data quality issues using machine learning. Despite the initial failure of their product to meet customer needs, Anomalo was able to grow 10x ARR during the big recessi…
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If you’re paying attention, you can find examples of leadership skills almost anywhere in life. From playing football to working in a corporate environment, good leaders stand out and inspire those around them to follow their lead. What makes a good leader? What skills do they have that make them someone worthy of looking up to? One fundamental cha…
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Informed Environments Featuring: USMC Colonel David Joseforsky Veteran, Firefighter William Miles With what you have learned in the military, how would you pivot Artificial Intelligence into the civilian world? With the rise of data usage, what are some of the things or elements seen go away? Where do you see us going with all of the interconnected…
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In this episode, Eric delves into the transformative power of affirmations and taking action, and explore how it can create profound changes in our lives. Whether it's pursuing our dreams, initiating positive change, or overcoming challenges, our thoughts and actions are the catalyst that propels us forward on the path of growth and fulfillment. Er…
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❔"Do you have any advice on how to prepare for a CX interview? As someone being interviewed for a new CX role, what should I bring up?"❔ Often in CX, the interview can be daunting because the job description, roles, and titles might not add up to what you were expecting. That's what makes the interview process so important! Jeannie shares an exciti…
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A lot of people think the goal is to get likes and engagement, but when it comes to the best use of social media in business, conversations and conversions are the metrics that matter. That’s what results in sales. The rest are vanity metrics. Those who think it’s all about views and clicks might be missing the point. David: Hi, and welcome to the …
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Many people strive to become creators but often forget the discipline, hard work, and consistency required to build an audience. But while the task can seem daunting, it’s not impossible. The best way to learn how to grow a subscriber base is by learning from creators who have successfully done so. In this episode, Alyssa and Melissa talk with Char…
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When Jen Henderson, founder and CEO of Tilt, first started out, she pitched her business idea 60 times in 30 days. It’s an experience many innovators, disruptors, and visionaries can relate to! Listen in to this episode of the Integrate & Ignite Marketing Podcast to hear Jen’s story of grit and resilience, about how she controlled her destiny witho…
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Personal brand is becoming more ubiquitous in the social media age. But, what if your market is incredibly niche and doesn’t have a lot of public facing content currently? How do you leverage a personal brand in that circumstance? Kyle Kruse of Global Interconnect is on the show this week discussing how to create and leverage a personal brand in ju…
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Hinkley is a family-owned, premium decorative lighting company being run by its 4th generation. To win in their category, they have invested not only in best in class product and lifestyle photography, but also in a super thoughtful and ambitious digital shelf presence paired with sterling consumer care. These investments help earn their premium, a…
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The CX Goalkeeper had the great opportunity to interview Neha Dutta LinkedIn Headline: Award Winning Transformation Executive I Digital Client Success I Customer Experience I CHIEF Member Highlights: 00:00 Game Start 00:35 Neha's Introduction 02:09 Neha's Values 04:19 Employee Experience 05:49 Key Components 09:18 Employee enablement 11:47 Keeping …
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This episode is the recorded version of our Q&A session with Roth Capital Partners for their investor community. The session was hosted by Rohit Kulkarni - Managing Director, Internet & Capital Markets at Roth Capital Partners, who interviewed me. This is a state-of-the-union episode, in which I zoom out to give an ecosystem-wide view of what’s bee…
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Shipping is a crucial aspect of any business that deals with goods, especially for those that operate internationally. Whether you're shipping to Guyana or from Guyana, choosing the right shipping company is essential to ensure that your products arrive on time and in good condition. Official Website: https://ziplogistics.com Find us on Google Maps…
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If you're looking for shipping companies in Guyana for hassle-free shipping services, Zip Logistics is the right choice for you. We offer fast and reliable delivery, secure and reliable packaging, various freight forwarding services, competitive pricing, and warehousing solutions. Click here for more information: https://ziplogistics.com/services/a…
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