This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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[Perspective Series] The Art of Wonder: Solving Problems Through Magic With Dan Trommater
36:25
36:25
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Dan Trommater is a captivating magician and keynote speaker renowned for his ability to challenge assumptions and inspire fresh perspectives. With over two decades of experience, he has graced over 1000 events, including a TEDx talk. Drawing on his 25 years as a magician, Dan seamlessly blends illusion with motivational messaging to empower clients…
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[AI Series] The AI Edge: Supercharging Financial Advisors With Denis Konoplev
30:43
30:43
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Denis Konoplev is the CEO of Munin AI, a company at the forefront of using artificial intelligence to empower financial advisors. With over a decade of experience in entrepreneurial ventures, he has a track record of successful startups in various sectors. A non-technologist with a keen eye for applying innovative solutions to real-world business p…
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Transforming Financial Services With a Customer-First Approach With David Crow
28:58
28:58
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David Crow is the President of Axos Clearing, a full-service clearing firm focused on the success of broker-dealers and registered investment advisors. At Axos Clearing, he prioritizes understanding unique client challenges to tailor effective solutions, enabling business leaders to anticipate future challenges and opportunities. With a 25-year car…
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Leveraging AI and Process for Client Wins With Justin Bolmgren
30:43
30:43
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Justin Bolmgren is the Chief Process Maestro at William Joseph Capital Management, an SEC-registered investment advisor. In his role, Justin specializes in streamlining operations for independent financial advisors. He is a seasoned financial planning professional with over two decades of experience in the financial services industry. His expertise…
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1
CRM Mastery: Empowering Financial Advisors for Success With Stephanie Dannebaum
34:44
34:44
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Stephanie Dannebaum is the Founder and CRM Consultant of Stephanie Dannebaum Consulting, a firm specializing in elevating CRM systems for financial advisors and planners. With a decade of experience in operations, investment management, and financial planning, she has worked extensively with CRM platforms like Redtail and Wealthbox CRM. Stephanie's…
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Maximizing Efficiency in Client Documentation With Corey Westphal
34:01
34:01
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Corey Westphal is the Founder and CEO of Mobile Assistant, a FinTech company specializing in professional dictation services. Mobile Assistance emphasizes the accuracy and security of dictated notes facilitated by a US-based team. With over 26 years in the transcription industry, Corey began his entrepreneurial journey with a medical transcription …
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1
Maximizing Customer Success Through Intelligent Cash Management With Michael Halloran
34:57
34:57
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Michael Halloran is the Head of Business Development at MaxMyInterest, a company revolutionizing how clients optimize their cash assets. With a history of launching banking solutions at Morgan Stanley and being part of the first online bank in the UK, he brings a wealth of experience to FinTech. Michael focuses on building relationships with wealth…
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1
Revolutionizing Advisor-Client Interactions Through AI With Tom Rieman
36:28
36:28
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Tom Rieman is the CEO and Founding Partner of Practice Intel, a cutting-edge platform designed to enhance advisor-client relationships through AI-driven simulations, research deployment, and strategic data analysis. With over 25 years of expertise in wealth management, he offers a deep understanding of the asset management distribution and broker-d…
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1
[Perspective Series] Secrets to Winning at Golf and Life With Bobby Steiner
40:21
40:21
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Bobby Steiner is the Director of Golf Instruction at Horseshoe Bay Resort. He is a multifaceted golf professional, fitness instructor, motivational speaker, and author of four books. Renowned for his Bobby Steiner Golf YouTube channel, Bobby also manages channels dedicated to fitness, karate, and success paradigms. A proponent of the mental aspect …
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1
Networking Like a Pro: Matt McCoy’s Secrets to LinkedIn Success
33:26
33:26
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Matt McCoy is the Co-founder and CEO of Jobby, a company that specializes in helping individuals build thought leadership content on LinkedIn. A serial entrepreneur, he started his entrepreneurial journey at 18 with a barbecue cleaning business, securing a half-million dollar investment deal on national TV while still in college. After selling that…
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Building Resilience for Customer Success with Chrissy Myers
35:15
35:15
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Chrissy Myers is the CEO of Associated Underwriters Insurance (AUI) and Clarity HR, specializing in insurance benefits and HR services for small and medium-sized businesses. With over five years leading Clarity HR and helming AUI, she is an innovative leader in a third-generation family business. As an advocate for community service, Chrissy champi…
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1
Jason Mandel’s Guide To Tax-Free Growth and Asset Protection
33:34
33:34
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Jason Mandel is the Founder and CEO of The Mandel Family Office with a rich history on Wall Street, having started at distinguished firms like Cantor Fitzgerald and D.E. Shaw. He possesses extensive experience in wealth management and insurance strategies, striving to add value and ensure transparency in client relationships. A passionate advocate …
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1
Emotional Sales Methodology of Empathy and Connection With Sam Wakefield
35:34
35:34
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Sam Wakefield is the Founder and CEO of Close It Now, a sales system designed to help individuals and businesses increase their closing rates. He is a celebrated luminary in HVAC, known for his innovative and unique approach to sales, training, and personal development. He has not only sold millions of dollars in equipment, but he has won multiple …
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1
Building Fintech Businesses in Data Privacy With Sid Yenamandra
36:59
36:59
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Sid Yenamandra is the Founder and CEO of Surge Ventures, a privacy tech venture studio. Surge Ventures helps create data governance, privacy, and compliance management startups in regulated industries. Sid is an accomplished entrepreneur and software executive with a proven track record of success in cybersecurity and information governance. He has…
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Unleashing Your Potential as a Breakaway Advisor With Jason Barber
38:35
38:35
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Jason Barber is the Founder and CEO of Uptick Partners, a firm that helps advisors break away to become fully independent. He is a Certified Financial Planner (CFP) and Accredited Asset Management Specialist (AAMS) with over 12 years of experience in the financial services industry. Jason is also the Founder and CEO of Holistic Planning, a fee-only…
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Streamlining Document Processes With Digital Vaults With Clifton Schaller
37:26
37:26
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Clifton Schaller is the Chief Growth Officer at FutureVault, a market-leading provider of secure document exchange and digital vault solutions for the financial services and wealth management industry. With a background in corporate development, product management, and strategic partnerships, he is responsible for driving the intersection of top-li…
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1
Improving Customer Experience and Growth Through Operations With Jen Goldman
31:41
31:41
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Jen Goldman is the Founder of My Virtual COO, a firm helping businesses transform their operations with less stress, struggles, and missteps. She has over 30 years of experience as a business operations transformer, having helped over 1000 businesses thrive. She has taught her methods at national conferences, and her work has been published by Inc …
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Gamifying Courses: The Future of Education With Murray Gray
32:39
32:39
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Murray Gray is the Co-founder of Xperiencify, a platform helping course creators get more people to complete their online courses. He is the developer of the “Experiencification” methodology: a powerful combination of techniques from the fields of games, adult learning psychology, and the gambling industries. A self-taught marketer and entrepreneur…
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Becoming an Olympic-Level Leader Through Coaching With Sherry Winn
37:59
37:59
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Sherry Winn is the Founder and CEO of The Winning Leadership Company, a firm specializing in developing leaders who inspire their teams to work at championship levels. She is a two-time Olympian, National Championship Basketball Coach of the Year, and a three-time Amazon best-selling author. Sherry is also an internationally renowned speaker who fr…
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[AI Series] AI Note-Taking for Financial Advisors With Daniel Yoo
33:41
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Daniel Yoo is the Founder of FinMate AI, an AI note-taking assistant designed by financial advisors, for financial advisors. He spent the first seven years of his career as a financial advisor for renowned firms such as Equitable, TD Ameritrade, and Schwab before transitioning to lead operations and fintech. Drawing on his experience in the advisor…
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Scaling Business Through Community as an RIA With Joe Moss
37:32
37:32
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Joe Moss is the Co-founder of Pro Advisor Suite, a group of independent RIAs brought together to save money, simplify tech selection, and provide discounts on innovative tech solutions. He is the curator of Conneqtor, a community for financial advisors. As an RIA operator and industry expert, Joe is committed to positioning financial advisors and a…
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[AI Series] Driving Business Success Through Digital Transformation With Eric Bourget
33:11
33:11
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Eric Bourget is the Founder and CEO of HalfSerious, a renowned product innovation studio known for its exceptional creativity and unrivaled technological expertise. The company specializes in designing and creating bespoke software solutions that enable businesses to achieve their growth. With a strong background in the video game industry, Eric br…
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The Value of Creating Personalized Financial Services Experiences With Valarie Vest
31:32
31:32
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Valarie Vest is the Executive Vice President and Chief Experience Officer of Cambridge Investment Research, an internally-controlled financial solutions firm dedicated to serving independent financial advisors and their clients. The company offers a range of flexible solutions, including advising, growth, technology, independence, and more. Valarie…
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[AI Series] AI for Wealth Management Marketing With Jonathan Michael
29:37
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Jonathan Michael is the Founder and CEO of Wealth I/O, a firm helping independent RIAs capture new clients with AI-powered marketing technology. With over 10 years as a MarTech executive, he has a proven track record of building and growing successful AI and digital marketing companies. Jonathan is a keynote speaker and a contributing writer for En…
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Harnessing the Power of Online Ratings and Reviews With Whit Lanier
32:42
32:42
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Whit Lanier is the Founder and CEO of Amplify Reviews, the market leader for collecting and publishing verified first-party and third-party reviews online. His previous startup was a healthcare review technology vendor that processed over 60 million patient reviews by 2021. Additionally, he has achieved a black belt in jujitsu and recorded music al…
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1
Embracing Technology for Next-Level Wealth Management With Reed Colley
34:34
34:34
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Reed Colley is the Co-founder and CEO of Summit Wealth Systems, a firm specializing in assisting advisors and their clients by utilizing innovative technology to cultivate mindsets and keep them on track. With over 20 years in the tech industry, he began his career with Black Diamond Performance Reporting in 2003 — the first cloud-based portfolio m…
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Embrace Technology: Gain a Competitive Edge in Wealth Management With Jeff Schwantz
34:27
34:27
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Jeff Schwantz is the Chief Revenue Officer of Advisor360°, a holistic wealth management platform that helps enterprises and advisors accelerate their digital transformation. He is responsible for the company’s revenue generation strategy, execution, and go-to-market approach. With over 24 years of experience in the financial services industry, Jeff…
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1
[AI Series] Streamlining Operations With Cutting-Edge AI Technology With Babu Sivadasan
35:19
35:19
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Babu Sivadasan is the Co-founder & CEO of JIFFY.ai, a full-stack platform that enables banks, financial services companies, and Fortune 500 organizations to solve their pressing operational and efficiency challenges. He has more than 20 years of experience working in engineering, including six years as Group President at Envestnet. Previously, Babu…
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Simplifying Business Processes for Financial Advisors With Louis Retief
34:24
34:24
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Louis Retief is the Co-founder and CEO of Hubly, a process management system that provides efficiency and visibility to financial advisory firms. With five years of experience in the robo-advisory space, he developed a passion for helping advisors enhance the delivery of their services. As a leader, he guides his team through challenges and creates…
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Delivering an Experience: A Custom Tailor’s Tips With Rocky Chugani
34:37
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Rocky Chugani is the Owner and Designer of Rocky's Custom Clothes. He is an expert tailor specializing in custom-made, bespoke garments for the individual. Rocky's clients include renowned Hollywood celebrities such as Steve Harvey, Jay Leno, Jeff Probst, Maurice Chestnut, and many more. For the past 35 years, he has strived to maintain the highest…
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[AI Series] Building an AI Tool for Financial Compliance With Mamal Amini
33:57
33:57
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Mamal Amini is the Co-founder and CEO of GovernGPT, an AI that understands financial sector regulations for the SEC and FINRA. It reviews marketing materials for sales communications and provides real-time feedback at the point of creation. Mamal is an AI scientist holding an MS in computer science from McGill University. In this episode… Complianc…
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Tips for Wealth Management: An RIA Perspective With Chuck Failla
31:48
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Chuck Failla is the Founder and CEO of Sovereign Financial Group, an independent and family-owned RIA firm that delivers integrated and unbiased advice for their clients. He is a financial planner with over 25 years of experience. Chuck is also the Director of Sovereign Advisors Solutions and serves on the Board of Directors for the Financial Plann…
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[AI Series] Thriving as a Financial Advisor Using AI-Powered Tools With Gabe Rissman
35:36
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Gabe Rissman is the Co-founder and President of YourStake, a firm that provides technology solutions that power personalization for advisors. He holds a BS in computational astrophysics from Yale, where he also led Yale's fossil fuel divestment movement and managed the Socially Responsible Investing Fund. Under his leadership. Gabe is a board membe…
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[AI Series] How To Utilize Work Automation and AI With Alane Boyd
31:49
31:49
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Alane Boyd is the Co-founder and President of BGBO Co., an operations and growth strategy agency utilizing AI and automation to improve efficiency for their clients. She is also the CEO of Arvo, an AI-powered sales tool. As a serial entrepreneur, Alane has been featured in Entrepreneur, HuffPost, South by Southwest, PBS, Today in Nashville, and man…
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Navigating Transitions: Expert Tips for Advisors With Ryan Shanks
28:08
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Ryan Shanks is the Co-founder and CEO of FA Match, the industry’s only data-driven solution for advisor recruiting. Previously, he was the Founder and CEO of Finetooth Consulting, which provided transition consulting, outsourced recruiting, and succession planning to financial advisors within the United States. With over 22 years of experience in f…
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Achieving Sustainable Growth as an Agency Owner With Frank Cowell
40:25
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Frank Cowell is the Chief Revenue Officer of Revenue Ranch, a coaching and training organization for professional service firms. With 20 years of entrepreneurial experience, he works closely with founders to help them achieve predictable revenue, more profit, and personal freedom. Before Revenue Ranch, Frank was the CEO of Digitopia Agency. He is a…
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Achieve Work-Life Balance With a Household Assistant With Kara McKeage
30:19
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Kara McKeage is the CEO of Pepper’s Personal Assistants, a brand that serves busy executive households by outsourcing their errands, chores, and projects. As founder, she firmly believes that receiving support is not a luxury but a necessity for successful people. She is the Accelerator Communications Lead Board Member at Entrepreneur’s Organizatio…
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Navigating the Angel Investment Landscape as Investors With Ben Pidgeon
31:53
31:53
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Ben Pidgeon is the Executive Director of VisionTech Partners, an angel investing group where inventors, entrepreneurs, investors, and universities converge to develop innovative technologies. He focuses on recruiting qualified investors, screening investment opportunities, hosting pitch events, and overseeing the group’s stringent due diligence pro…
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Thriving With Improved Habits: An AI Approach With Mike Jalonen
35:33
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Mike Jalonen is the Founder and CEO of Habit Driven, a cutting-edge mobile app currently in development and set to revolutionize how people form habits and reach their goals. He is an entrepreneur with over two decades of experience building marketing and technology companies. Mike is also the Co-founder and Partner of AI Wizdom, an AI education an…
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World-Class Technical Documentation for Increased Customer Satisfaction With Caity Cronkhite
37:08
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Caity Cronkhite is the CEO and Founder of Good Words, a technical communications consulting firm based in Seattle, Washington and remotely around the globe. She attended Carnegie Mellon University and moved west to work as a technical writer and eventually as an entrepreneur. She also serves as Communication Chair for Seattle’s Entrepreneurs’ Organ…
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Tips for Effectively Helping People As a Financial Advisor
35:35
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Jonathan Miller is the CEO of Parsonex Enterprises, a group of companies that provide financial products, services, and solutions to investors. He is a passionate entrepreneur and executive, specializing in creating and developing businesses as well as establishing effective marketing systems. His 20+ years of experience and visionary approach help…
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Using AI To Financially Plan Our Future With Robert Kirk
39:19
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Robert Kirk is the Founder and CEO of InterGen Data, a prediction and analysis company that uses AI to help financial professionals prepare clients for impactful life events. He is an accomplished technologist, leader, and industry expert in wealth management. With over 30 years of wealth management experience, Robert has led several firms in techn…
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Leveraging AI Technology To Provide Holistic Financial Advice With Charlie Clark
34:44
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Charlie Clark is the Chief Revenue Officer of FP Alpha, the first AI-driven wealth management tool for financial advisors. He kickstarted his career at eMoney Advisor, where he served as SVP of Sales and Business Development until its acquisition by Fidelity Investments. With over 20 years of experience in the fintech industry, Charlie has a proven…
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Lessons To Learn From The Food Lawyer With George Salmas
26:01
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George Salmas is the Managing Principal of The Food Lawyers, a law firm providing legal services to all businesses specializing in the food industry. He earned his law degree from UCLA and was a Navy Lieutenant JAG officer handling courts-martial in Greece, Spain, Morocco, and even ships at sea. George has over 25 years of experience in total repre…
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Smoothly Transitioning to New Firms With Tamara Williams
40:21
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Tamara Williams is the Owner and Principal Transition Consultant of The Williams Consulting Group, where she assists financial advisors by managing the process of transitioning their current book of business to another firm. She started her career at Merrill Lynch, eventually becoming the Director of Transitions for an independent broker-dealer, wh…
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How To Simplify the Accounts Receivable Process With Mark Firmin
34:23
34:23
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Mark Firmin is the President and COO of ACOM Solutions, a company with a long and successful history of developing, distributing, and supporting integrated B2B software solutions. He is also the CEO of eTreem, a firm that delivers integrated receivables and payment processing for US-based businesses. Mark is a transformative and results-driven B2B …
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Connecting Wealth Management Firms and Solution Providers With Chip Kispert
34:50
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Chip Kispert is the Founder and Managing Partner of Beacon Strategies, LLC, a consulting firm servicing broker-dealers, asset managers, and supporting vendors. He is a 20-year veteran of the broker-dealer and asset management marketplace. Chip specializes in data management-centric supply strategy and implementation expertise in the form of infrast…
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Customer Experience Lessons From The Hospitality Industry
35:43
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Adam Isrow is the President of Hotel Operations at Wolff Urban Management, a real estate acquisition, investment, development, and management firm. He is an experienced business leader with a proven background in software development, business operations, customer acquisition, and relationship management for global hospitality technology companies.…
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Tips for Addressing Financial Regulatory Compliance Requirements With Parham Nasseri
37:19
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Parham Nasseri is the Vice President of Product and Regulatory Strategy for InvestorCOM, a leading provider of regulatory compliance software and communications solutions for the financial services industry. He is a Chartered Financial Analyst (CFA) with an MBA from the Schulich School of Business. Parham has progressive experience in data-centric …
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Growing Through Active Listening and Good Communication With Mike Row of Future Capital
38:57
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Mike Row is the Chief Revenue Officer of Future Capital, a firm connecting anyone working toward retirement with the tools, services, and guidance they need to retire with confidence. Before Future Capital, Mike spent over three decades at Pershing, acting both as an advocate for clients within the company and as a trusted senior representative of …
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