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Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Keith Bevans, partner and global head of consultant recruiting at Bain & Company, dives deeper into the stories of some extraordinary Bain people, from their perspectives. You can read their business bios online, but those barely scratch the surface of who they are and the important work they are doing. If you would like to comment or give feedback on this series, please email our inbox at BeyondTheBio@Bain.com.
 
When we asked Fortune 1000 managers what skill differentiated a top performer, "a focus on what is important" was the #1 answer. The ability to identify what is most important separates strategists from analysts. Welcome to Strategy Simplified - we slice through business jargon to get to the simple heart of business strategy. Hosted by the senior leadership team of Management Consulted - ex-Bain consultant and successful tech entrepreneur Jenny Rae Le Roux, MC COO Namaan Mian, and ex-McKinse ...
 
Forbes India's Capital Ideas podcast serves up some of the most riveting success stories in the world of business. Meet the men and women behind the companies, and get a peek into how they got to where they are, and what makes them extraordinary. Capital Ideas is hosted by Forbes India's Pooja Sarkar and Manu Balachandran, edited by Mansvini Kaushik
 
Have you ever wondered why only a few people get past the final round interview and land the job offer? Join us in the ring as our host, AJ Eckstein, speaks with RECRUITERS at top companies in multiple industries to learn the secrets why certain applicants get "knocked out" and others are still standing after the final round. Learn more at www.thefinalround.com
 
What does it take to build something great? Something meaningful, substantial, and impactful? Something that will withstand the test of time – like a business, a home, a team, or a relationship. Go With John as he interviews entrepreneurs, custom home builders, family, leaders in business, and even some everyday people who have built something extraordinary. Find out what inspired them to build, how they laid the foundation for their success, and how it has shaped their life.
 
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On The Tape

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On The Tape

Risk Reversal Media

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Each week, CNBC Fast Money contributors Dan Nathan and Guy Adami, along with former hedge fund manager Danny Moses (as featured in The Big Short), break down market-moving headlines, provide their insights into the financial markets and discuss under-the-radar investment themes. You’ll leave each week with a better perspective on financial and business news from three experienced, nonconsensus voices whose goal is to provide listeners with the intellectual framework to think critically and m ...
 
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Commerce Talks

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Commerce Talks

Alexander Graf & Lena Hackelöer

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Join Spryker’s Co-Founder and Co-CEO Alexander Graf and his special guests every other week as he breaks down different commerce or digital topics from what they mean, why they are important, and where to prioritize them in your own digital commerce journey with special guests. Our guests typically include real Spryker Commerce OS customers, international experts in the industry at large, and many more thought leaders within the digital transactional space that will be sure to entertain and ...
 
Each week our tricked-out team of tech investors and former operators breakdown the biggest headlines and themes in both public and private markets, with a specific focus on the intersection of web2 and web3. We will be joined by some of the most influential voices in tech, media, and crypto leaving listeners with fresh perspectives on increasingly complicated topics impacting their lives and investment portfolios. Okay, Computer. Podcast is hosted by Dan Nathan, Katie Stanton, Rick Heitzman ...
 
Talking about books on the streets of New York, in the mountains of the Catskills and on the road. I find that when I ask people about what they’re reading, they tend to start talking about books generally and then start talking to others about books. Encouraging the discussion of books cannot be a bad thing! “Books are a sort of cultural DNA, the code for who, as a society, we are, and what we know. All the wonders and failures, all the champions and villains, all the legends and ideas and ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
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Trajectory

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Trajectory Podcast

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Trajectory - the AFEC Podcast bridges the experiential gap between ANU students and working professionals in a structured interview format. We explore the philosophy of AFEC firms and their teams through in-depth discussion. We focus on education, influences, mentors and ideas that have shaped these organisations and individuals.
 
This was a weekly tip from Dr. Ethan Becker. Dr. Becker is a second generation executive communication coach with the 56 year old company, THE SPEECH IMPROVEMENT COMPANY INC., in Boston Ma., USA. TSIC studies, develops, coaches, and trains best practices in human communication. Since 1964 TSIC has been helping people in business, politics, and entertainment to become more comfortable and more effective as they communicate. While speech coaching is a personal experience, these tips cover comm ...
 
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Go With John as he chats with Patrick Bain! Patrick serves as the President of the Property Services Group, Long and Foster Companies; and discusses the roles and responsibilities of each division and how they uniquely work together. He also shares the story behind his success and the importance of human interaction in the workplace. Don't miss thi…
 
Bain & Company is one of the world's foremost consulting firms. There are countless reasons why we recommend aspiring consultants consider the firm, but in this episode, we narrow it down to the top 3. Additional Links 1:1 MBB coaching for your Bain interviews: START HERE Sponsor an episode or advertise: Management Consulted Media Kit…
 
Theodore de Klerk, CFO at Steinhoff International on the company’s annual report for 2021 - and how they were able to boost their revenue after its income suffered amid news of accounting irregularities were publicly revealed in 2017. For Friday file, George Harris, Hilton Headmaster talks about the luxury of schools. See omnystudio.com/listener fo…
 
The founder and chairman of IIFL Group believes that the government will focus on revival of economic growth and creation of jobs in the coming year. Jain thinks last year it had to take a one-time large hit on revenue expenditure due to the sudden second wave; it went up from 1.5% of GDP to 2.3% of GDP due to higher allocation towards subsidies. J…
 
The consulting recruiting landscape is constantly shifting, and if you don't stay up to date, you risk jeopardizing your changes of breaking in. In this episode, we're detailing the top 3 changes we're seeing this year - so you can know the pitfalls to avoid and crush the process. Additional Links Break into consulting this year with our world-clas…
 
Guy, Dan and Danny discuss the Fed meeting (2:28), tech earnings (14:38), why Dan is buying crypto over stocks right now (24:38) and Danny’s NFL picks (29:35). The co-hosts interview Victor Jones of TastyTrade and talk about recent volatility in the market (37:51), concentration in mega-cap tech stocks (45:09), and the Greenwood Project. Later, the…
 
Isaah Mhlanga, chief economist at Alexander Forbes on the SARB’s Monetary Policy Committee’s decision to increase the repo rate by 0.25 basis points to 4% ; and how the increase will affect your finances. Johann Krige, CEO of Kanonkop — a winery company — on their purchase of Laibach Wine Estate. On personal finance Warren Ingram, personal financia…
 
“Love” isn’t a word you often hear in business. It seems to run counter to the calculated numbers and tedious plans crafted in many boardrooms. But in his new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, Fred Reichheld, a Bain fellow and creator of the Net Promoter system of management, makes it clear: Loving your customers…
 
Duncan McLeod, founder and editor at Techcentral on why President Cyril Ramaphosa requested the Special Investigating Unit to investigate some investments Telkom made in parts of the African continent. Experts discuss how the tension between Russia-Ukraine could affect SA's brittle economy. And for Shapeshifter, Wally Fry,co-founder of Fry's Food F…
 
In this week’s episode of MKT Call: Macro, Guy and Dan discuss the market meltdown and similarities to the dot com bubble, Goldman’s growth shock warning, the two-day Fed meeting kicking off and commodities. See what adding futures can do for you at cmegroup.com. Shoot us an email at contact@riskreversal.com with any feedback, questions, or suggest…
 
Prof Adrian Saville, investment specialist at Genera Capital discusses the rising inflation in the US and how its central bank is planning to contain it ahead of its decision on interest rates. Osman Arbee, CEO at Motus on the low vehicle sales and what they say about SA's middle class. And at Investment School, Piet Viljoen portfolio manager at Co…
 
Hey CX Nation, In episode #154 of The CXChronicles Podcast we welcomed Gaurav Bhattacharya, CEO at Involve AI based in Los Angelas, CA. Similar to CXC, Gaurav & his team are on a mission to make the world's companies more customer centric. Involve.ai organizes all customer data and makes it useful to stop customers from leaving and expand them to i…
 
On this episode, co-hosts Dan Nathan, Meltem Demirors and Packy McCormick discuss the sell-off in cryptocurrencies. Dan and Packy interview Sheldon Day and Amir Carlisle, founders of The Players Company DAO, about their mission and the importance of financial literacy. Read more about The Players Company DAO ---- Email us at contact@riskreversal.co…
 
On this episode, co-hosts Dan Nathan, Meltem Demirors and Packy McCormick discuss the sell-off in cryptocurrencies. Dan and Packy interview Sheldon Day and Amir Carlisle, founders of The Players Company DAO, about their mission and the importance of financial literacy. Read more about The Players Company DAO ---- Email us at contact@riskreversal.co…
 
Rob Rose, editor of Financial Mail and the author of Steinheist along with prof. Jannie Rossouw, visiting professor at Wits Business School explain what the way forward is with Steinhoff after the Cape Town high court approved a R24 billion settlement with investors, who lost out after the discovery of “accounting irregularities” in December 2017 .…
 
Guy, Dan and Danny discuss next week’s Fed meeting (8:32), big tech earnings (13:53), the Peloton plunge (22:52), gold getting a bid (29:20), and Danny’s playoff picks. Dan and Guy interview Melissa Lee, host of CNBC’s Fast Money, and discuss the show’s 15-year anniversary and take listener questions (36:18). ---- See what adding futures can do for…
 
Dr Pieter Taljaard, CEO of Grain SA on how the heavy downpours will affect the country’s food production. Mitch Illbury, director at Mindofafox on graduates and matrix entering an economy battling with high unemployment. On personal finance, Warren Ingram, personal financial advisor and executive director Galileo Capital with the help of Cindy Polu…
 
Elizabeth Morgan is a former Recruiter and Rejection Manager at Google and current Senior Social Media Program Manager at iCIMS. Elizabeth has built up an audience of over 70,000 LinkedIn followers and has generated 9 million views in 2021 with her weekly career content. This will be a fun episode since we will talk more than just recruiting, for i…
 
My guest for this episode is Trinh Q. Truong. Trinh came to the U.S. from Vietnam with her mother about 20 years ago. During what we in the U.S. refer to as the Vietnam War, Trinh’s grandfather worked for the governments of the Republic of Vietnam and the United States doing intelligence work, mainly mapping the Ho Chi Minh Trail. Most of the rest …
 
Kevin Lings, chief economist at Stanlib discusses the increase in inflation and how the South African Reserve Bank may try to tame it. Dr Glenda Gray, CEO at Medical Research Council on Patrick Soon-Shiong and the South African Medical Research Council's launch of the African vaccine manufacturing centre. For shapeshifter Mokgadi Mabela, founder of…
 
Management Consulted's annual consulting salaries report has been published! In this episode, we're breaking it all down. Listen for 2022 salary insights and trends as we answer the question, "What does the data tell us about the consulting industry, both in 2022 and looking ahead?" A couple of highlights for 2022: Starting base salaries rose by ~1…
 
On this episode of Okay, Computer. co-hosts Dan Nathan and Rick Heitzmann talk the tech sell-off with Dan’s “On The Tape” co-host Guy Adami (0:58). Later, Dan and Rick interview Alexis Ohanian, co-founder of Seven Seven Six and Reddit and discuss how Reddit came about (27:50), his advice for founders and CEOs today (37:02), the NFT craze (42:16), A…
 
On this episode of Okay, Computer. co-hosts Dan Nathan and Rick Heitzmann talk the tech sell-off with Dan’s “On The Tape” co-host Guy Adami (0:28). Later, Dan and Rick interview Alexis Ohanian, co-founder of Seven Seven Six and Reddit and discuss how Reddit came about (27:20), his advice for founders and CEOs today (36:32), the NFT craze (41:46), A…
 
Bernard Hotz, Head of the Business Crimes & Investigations at Werkmans Attorney on behalf of Jahann van Loggerenberg talks about protecting whistle-blowers. Busisiwe Mavuso, CEO at Business Leadership South Africa on the disgraced Bain & Company withdrawing from their organisation - this is after ithe business organisation welcomed it back. On Inve…
 
Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City. Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital market…
 
Experts dissect if Eskom’s latest plea to increase electricity to the energy regulator Nersa is just and fair. Oxfam reports on how the inequality has widened during the pandemic while the ten richest men were doubling their fortunes. Chris Smith also known as the Naked Scientist and fellow commoner at Queens' College at Cambridge University discus…
 
Peter Attard Montalto, head of capital Markets Research at Intellidex looks at how the likelihood of electricity increasing by more than 20% will affect consumers. Terry Gale, chairman at the Exporters Club in Western Cape discusses the ongoing global supply chain disruptions. For Friday File, Jana Leonard, Founder of Baskiti talks about her inspir…
 
In this episode, we're sharing our rankings of the world's best consulting firms. There are hundreds of consulting firms out there, each one with a slightly different flavor. Finding which one is right for you - and why - is critical. We hope we can shed some light on that for you today. Additional Links Break into the world's best firms with our B…
 
Guy, Dan, and Danny discuss a witches brew for the markets (2:37), high-growth stocks getting crushed (8:00), and energy (13:14). The co-hosts are joined by Danny’s “Big Short” colleagues Vincent Daniel and Porter Collins and talk about the Fed overcooking inflation (22:16), similarities to the dot com bubble (24:07), gold vs. bitcoin (46:48), and …
 
Retired judge, Edwin Cameron on the apex court’s umbrage with tourism minister Lindiwe Sisulu. Former DA leader, Mmusi Maimane joins SiSebenza as a partner and shareholder. On personal finance, financial Advisor and Executive Director at Galileo Capital Warren Ingram discusses reasons to stop investing according to other people’s rules or strategie…
 
In this interview, we dive into one of today’s most interesting topics in the commerce space - food delivery. Currently taking Munich by storm, and with plans to expand throughout Germany, Knuspr is one of the most anticipated services in the country. We spoke to CEO Erich Comor about what makes them different.Eric talked about two main things when…
 
It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, t…
 
Shabir Madhi professor of vaccinology at Wits explains why he says the government should lapse the national state of disaster. Acting chief engineer at the Cape Peninsula University of Technology Nyameko Royi on the institution's satellite mission with Elon Musk's SpaceX . For Shapeshifter, Bruce Whitfield is joined by Rali Mampeule, CEO of Phadima…
 
On this episode of Okay, Computer. Dan, Katie, and Packy are joined by Adam Bain, co-founder of 01 Advisors and former Twitter COO, and discuss Katie and Adam’s time working together at Twitter (2:59), his biggest 2022 prediction (12:35), web3 (16:40), whether Adam is going to outer space (20:35), NFTs and gaming (34:00), and Katie’s views on clima…
 
On this episode of Okay, Computer. Dan, Katie, and Packy are joined by Adam Bain, co-founder of 01 Advisors and former Twitter COO, and discuss Katie and Adam’s time working together at Twitter (2:32), his biggest 2022 prediction (12:08), web3 (16:14), whether Adam is going to outer space (19:17), NFTs and gaming (33:27), and Katie’s views on clima…
 
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