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Beyond the Bio

Bain & Company

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Keith Bevans, partner and global head of consultant recruiting at Bain & Company, dives deeper into the stories of some extraordinary Bain people, from their perspectives. You can read their business bios online, but those barely scratch the surface of who they are and the important work they are doing. If you would like to comment or give feedback on this series, please email our inbox at BeyondTheBio@Bain.com.
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Spotlight On Podcast

The Barton Partnership

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The Barton Partnership's Spotlight On podcast brings together global executives, entrepreneurs and experts, sharing inspiring stories and shining a light on some of the most pressing issues facing businesses today.
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Japan's Top Business Interviews is the premier business interview podcast for people who want to know more about business in japan. The guests cover a range of industries and organisation sizes, to present a thorough overview of issues with leading in Japan. If you are a leader, especialy someone leading in Japan, then this is the podcast for you.
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Uncover the opportunities and challenges the retail industry is facing with the sector’s leaders and innovators with Inside Retail. Join EDITED’s Senior Director of Customer Marketing, Grace Hill, for refreshingly fun and forthright conversations at the intersection of retail and technology. In every episode, you’ll hear how leading brands utilise data to maximise results, how they’re overcoming the daily challenges retail is facing and how to always connect with customers. EDITED is the wor ...
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Welcome to The Third Growth Option, a podcast for and by business owners and leaders. We share ideas and insights that help you in your growth journey. In our podcast guests, we look for heart, curiosity, and the desire to share growth lessons. No platitudes and cliches, but stories about growth or tools that helped grow a business or improve the industry or become a better leader, and how they came to embrace an insight. During three decades as a merchant and entrepreneur your host Benno Du ...
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Geeks of the Valley connects with some of the brightest minds globally, who are leading their respective industries today. We discuss the hottest upcoming industry trends and how their work is affecting the global economy. Support this podcast: https://podcasters.spotify.com/pod/show/geeksofthevalley/support
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Trajectory

Trajectory Podcast

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Trajectory - the AFEC Podcast bridges the experiential gap between ANU students and working professionals in a structured interview format. We explore the philosophy of AFEC firms and their teams through in-depth discussion. We focus on education, influences, mentors and ideas that have shaped these organisations and individuals.
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In this episode, Nicholas Barton, Founder & CEO of The Barton Partnership, is joined by Graham Elton, Partner in the London office of Bain & Company and Chairman of the EMEA Private Equity business. The discussion explores how cutting-edge AI technologies, including bespoke tools like Helix and Dialog AI, are revolutionising deal sourcing, due dili…
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Ignacio Otero and Antonio Martinez Leal, Bain's current and former Managing Partners of our Iberia offices, have been supporting each other throughout their careers personally and professionally. As we conclude our Operating Principles series, join us as these leaders share how the principle, "A Bainie Never Lets Another Bainie Fail," has shown up …
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Previously Patrick was Operations Director at Innov8; Purchasing and RD Director at Groupe ADF; Operations Director at Uniross; Purchasing Director at Alcatel Mobile Phones and Mechanical Manager at SAGEM. He has a Masters Degree in Mechanical Engineering from Arts et Metiers Paris Tech – Ecole National Superieure d’Arts et Metiers and an MBA from …
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What if the key to creating truly innovative products and solutions lies at least as much in uncovering the deep emotional and attitudinal needs of your customers as in mastering technology? Eckhart Boehme, founder and managing director of Unipro Solutions, shares his approach to putting Clayton Christensen’s Jobs to Be Done framework into practica…
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Kai Bitter shows us the steps of training lawyers in the nuances of sales—or as we call it, Sales 101 for Lawyers. From overcoming the 2008 economic storm, embracing rejection, and finding that sweet spot where personal and professional interests align for success, Kai shares how authenticity and passion are the true catalysts for forging long-last…
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In this episode of Spotlight On, Kaitlin Bedford sits down with Sviat Dulianinov, Bright Machines's Chief Strategy Officer. We dive into Sviat's career journey, from consulting with Bain to SPAR and now leading strategy at Bright Machines. This episode unpacks how Bright Machines transitioned from consumer products to pioneering AI infrastructure, …
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As an outside general counsel, Todd Wilkowski talks about how legal expertise can act as a catalyst for growth and innovation. Rather than being a mere gatekeeper, Todd serves as a facilitator, ensuring that legal considerations seamlessly integrate with expansion goals, thus becoming an indispensable asset in corporate leadership. We delve into pr…
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Previously Vice President, Head of APAC Development, Head of Japan, Vice President Colt DSC: Head of Japan Pembroke Real Estate; Executive Officer, Bovis Lend Lease; Architect, Takenaka Komuten; Harvard University Graduate School Of Design; University Of Manitoba Architecture
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When Steve Berry swapped the familiarity of Boston for Miami's melting pot, his world turned upside down, and so did his approach to business and life. Steve's transformation from being rooted in uniformity to thriving amidst diversity led to a personal leap across cultural lines, led to love, and also to the creation of multi-million dollar ventur…
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Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more attractive insurance policies. As a result, Matt anticipates a shift in customer-company power dynam…
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Vogue Business’s recent sustainability article highlights that, ”A spate of new regulations could come with serious implications for an industry unaccustomed to navigating policy.” The regulatory environment is undergoing such drastic changes that the fashion industry cannot sustain its current operations. Reports forecast that up to 75 percent of …
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Previously Ahbijay was Vice-President of Development for IHG Japan, Australasia and Pacific Region, Director of Development Planning AMEA for Whitbread PLC Singapore, and Director of Development Middle East, Africa and South Asia for the Jumeirah Group. He has a Master’s Degree from Erasmus University’s Rotterdam School Of Management…
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Ivan Hindshaw, our Americas Regional Managing Partner, has been living our Operating Principle “Guided by True North” throughout his extensive Bain career and personal life for decades. Sharing experiences of how his career has made him have to have tough conversations in order to do the right thing, Ivan joins us as we continue our Operating Princ…
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How do you build personal trust communities, to catapult your growth in life and career? Mike Thorne, the brain behind and CEO of Trust Inside, shares his journey and how these communities have become his rock. Mike's mantra of 'belong, build, believe', acts as a compass guiding him through life's different stages, as a valuable workbook underscori…
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In this episode of Spotlight On, Alex Dyke is joined by Christine Rupp, Managing Director of IBM for Germany, Austria, and Switzerland, to discuss the pivotal role of female leadership in the era of AI. Here, they explore the strategic imperative for this leadership, highlighting the significant gap between the demand for women's leadership to coun…
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Prior to her Japan posting Simone was VP Marketing International Business Unit in Indianapolis, VP and General Manager Germany, Austria and Switzerland, Chief Marketing Officer Japan, Managing Director Austria, International Marketing Leader Cardiology Indianapolis, National Sales Director Germany, Austria and Switzerland, New Product Planning Mana…
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We speak to KAIVAC's leader, Bob Robinson Jr., about how to view progress and creativity in business. Bob's seasoned perspective emphasizes how innovation transcends mere product development, shaping the very essence of corporate systems. Drawing parallels between KAIVAC's innovation ethos and the miracle of new life, Bob illustrates a corporate cu…
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Discover the engine of Earned Growth as Rob Markey and Fred Reichheld, Bain Fellow and "Winning On Purpose” author, hold a working session on how references and referrals significantly contribute to organic growth. Rob and Fred unearth the pivotal role that references and referrals play in propelling Earned Growth. They answer key questions such as…
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Clothes: if it’s cheap, then it’s poor quality and unsustainable, but if it’s the opposite, then it’s too expensive – is there a world where our clothing can be sustainable AND affordable? In this episode, Grace Hill sits down with a leader in this space: Lenzing Group’s Senior Commercial Director, Johannes Stefan. Johannes and Grace discuss how re…
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Connie Kwok, an Expert Partner in our Singapore office, was taught practicality early on and made career decisions based on this approach. After studying at Oxford and the London School of Economics, she joined Bain as an associate consultant in 2004. She’d later gain experience outside of the firm working with world-renowned restauranteur, Alan Ya…
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David has been with Bain his whole career, starting as an Associate to Partner, becoming a Partner and HR Leader Switzerland, Partner and Healthcare Practice Leader, Senior Partner and Regional EMEA Practice Leader for Transformation and Change, Senior Partner and Global Leader Change and Implementation Practice.…
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You've spent years building your business, pouring every ounce of your energy into fostering its growth. But, it's time to move on. The decision to sell your business is a significant one, and it's crucial to understand the journey you're about to embark on. In this candid conversation with Brent Rippe, partner at RKCA, an investment banking firm i…
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Prior to starting the Swiss Prime Brands company in Japan, Luca was an Assistant Manager at Masuda Infinity Japan, a Junior Associate at Goldwyn Partners Group AG, a Consultant at Het Buitenhuis. Be honest – are you a great leader or are you a mediocre leader? How can you become a leader people actually want to follow? How can you be the leader who…
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In this episode, The Barton Partnership's Dylan Rodwell is joined by Andrew Bud, Founder & CEO of iProov. Here, Andrew discusses the evolving landscape of biometric security, tracing his journey from the early days of the microprocessor revolution to the founding of iProov. The conversation highlights the significant strides iProov has made in biom…
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John Baines, a remarkable leader who ascended from engineer to president by the age of 29, shares his compelling journey to growth by embracing the unfamiliar, the uncomfortable, and even the panic-inducing aspects of leadership. John offers invaluable insights into leadership evolution. In our reflective dialogue, we delve into the iceberg metapho…
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Why would a world-class sports academy invest in a student center, rather than more coaches, fancy equipment, or dorms? IMG Academy, a Florida boarding school, turns out some of the most successful college and professional athletes around. Its president, Tim Pernetti, led a massive cultural shift toward customer loyalty. Tim says IMG Academy used t…
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Primark’s Group Director of Planning and Space, Jon Rolls, joins Grace Hill to discuss how to leverage data for great decision-making, how Primark consistently delivers amazing fashion at amazing prices, and how to back the right trends. Plus, Jon shares why collaborations with Rita Ora were so successful, and how to strike the right balance betwee…
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Melissa Artabane, Executive Vice President of Global Diversity, Equity, and Inclusion, is passionate about ensuring Bain is a place where everyone feels accepted and can be themselves. Based in our Boston office, Melissa joins us to talk about our Operating Principle, “Diverse Teams, One Bain,” and shares how her unique childhood sparked a personal…
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Eddie’s coaching of Japan to defeat South Africa against their hometown advantage in South Africa, was a breakthrough moment for Japanese rugby, which until that point had never managed to win a game at that level. Eddie started his coaching career at Randwick as an assistant coach in 1994. He coached Tokai University as an assistant coach in 1995-…
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The blueprint-to-finished-building analogies are unavoidable when speaking both personal and corporate growth, with Jeffrey Sackenheim, the visionary CEO of SHP. Jeff is an architect's architect, and he's turning a 123-year-old design and architecture firm into a national trailblazer in educational design in both a humble and talented way. Jeff's j…
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In this episode of Spotlight On, Alex Dyke sits down with Dave McCann, Managing Partner, IBM Consulting Europe, Middle East and Africa & President, IBM Canada, to discuss the transformative effects of Generative AI across European enterprises. The discussion emphasises the importance of integrating talent management with generative AI initiatives t…
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How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive approach to customer experience extends beyond gathering feedback or managing customer journeys. Stan details Bain’s NPSx framework—com…
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In this special International Women's Day episode of Spotlight On, The Barton Partnership’s Alex Dyke is joined by Rosie Campbell, Director of the Global Institute for Women's Leadership and Professor of Politics at King's College London, and Nitesh Prakash, a Partner at Bain & Company and Race Equality Board Member for Business in the Community. T…
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Eddy Chan is a founding partner of Intudo Ventures, an independent venture capital firm exclusively focused on investing in Indonesia. With approximately US$300 million in committed capital, Intudo Ventures serves as the "Indonesia-beachhead" strategy provider for top-tier institutions, Forbes Midas List investors, family offices worldwide, and a n…
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TikTok’s Fashion E-Commerce Leader, Tom Wintle, joins Grace Hill to reveal how TikTok is revolutionizing e-commerce to compete with retail giants and why it’s a channel you should be investing in to keep pace with your customers and competitors. Tom shares current user behaviour, how TikTok is collaborating with brands and content creators to gener…
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Manny Maceda, Bain’s Worldwide Managing Partner, joins us to kick off a 5-part series on our Operating Principles. Like other episodes, you’ll hear Manny’s career journey, but you’ll also hear why these core principles produce our outstanding results, empower our teams, and make us a great place to work from the voice of our global leader. Join us …
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Listen to David Garascia, a seasoned consumer products commercial leader with a $3.5B sales record, share his secrets of successful sales strategies, growth perspectives and the importance of occasionally changing lanes. He'll walk us through the fundamentals of sales, from the importance of consistency and follow-up to influencing actions through …
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Geoffrey has started his own company Shining Prince Entertainment, currently he is Japan Representative for Drylab Media Tech. Previously he was Co-Founder and Head of Sales for V-Net Solutions Japan, General Manager HBO Max Japan, Japan Country Manager for IMAX, Strategic Advisor for 20th Century Fox Japan, Advisor to LAIKA LLC, Advisor to Netflix…
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