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Keith Bevans, partner and global head of consultant recruiting at Bain & Company, dives deeper into the stories of some extraordinary Bain people, from their perspectives. You can read their business bios online, but those barely scratch the surface of who they are and the important work they are doing. If you would like to comment or give feedback on this series, please email our inbox at BeyondTheBio@Bain.com.
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Spotlight On Podcast

The Barton Partnership

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The Barton Partnership's Spotlight On podcast brings together global executives, entrepreneurs and experts, sharing inspiring stories and shining a light on some of the most pressing issues facing businesses today.
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A weekly wrap of the “must-know” developments in Marketing, Media, Agency and Technology for leaders and emerging leaders in the industry. Veteran industry journalist and Mi3 Executive Editor Paul McIntyre talks each week with guest marketers who are in the know on what matters at the nexus of marketing, agencies, media and technology. Powered mostly by Human Intelligence (HI).
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In the world of Let’s Talk About It: Conversations with Industry Shapers, it's about diving deep into the heart of what truly matters in leadership and business innovation. Here, we peel back the layers of your journey to reveal the essence of your impact. Our conversations are candid, our topics are poignant, and our guests are the trailblazers who've turned challenges into stepping stones for success. This is where your story of leadership, resilience, and vision comes to life. Think you'd ...
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Trajectory

Trajectory Podcast

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Trajectory - the AFEC Podcast bridges the experiential gap between ANU students and working professionals in a structured interview format. We explore the philosophy of AFEC firms and their teams through in-depth discussion. We focus on education, influences, mentors and ideas that have shaped these organisations and individuals.
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Geeks of the Valley connects with some of the brightest minds globally, who are leading their respective industries today. We discuss the hottest upcoming industry trends and how their work is affecting the global economy. Support this podcast: https://podcasters.spotify.com/pod/show/geeksofthevalley/support
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Uncover the opportunities and challenges the retail industry is facing with the sector’s leaders and innovators with Inside Retail. Join EDITED’s Senior Director of Customer Marketing, Grace Hill, for refreshingly fun and forthright conversations at the intersection of retail and technology. In every episode, you’ll hear how leading brands utilise data to maximise results, how they’re overcoming the daily challenges retail is facing and how to always connect with customers. EDITED is the wor ...
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$18 trillion’s worth of B2B transactions take place annually. But “40-60 per cent of deals get stalled”, says B2B Institute founder Jann Martin Schwarz, because B2B marketers are focusing on the wrong things and the wrong people. They are missing the “hidden buyers” that don’t show up in individual-focused lead gen and those buyers – procurement, f…
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Your host, Jeff Arnold, talks with the CEO of Subscrible, Evgeny Unegovsky, and Eugene Volikov. Subscrible is a platform designed to offer gamers an ad-free experience through a subscription model. They discuss the platform's origins, targeting casual gamers and parents, and its mission to disrupt the ad-based revenue model in gaming. Evgeny and Eu…
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Your host, Jeff Arnold, talks with the CEO of Quid Pro Quo, Victoria Collier. Quid Pro Quo is a pioneering business that specializes in brokering law firms. This episode offers a deep dive into Victoria's unique journey from a legal career to entrepreneurship, her experiences in farming, and the innovative services her company provides to law firms…
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In our 3-part series “Inflection Points,” guest host Daniel Yellin discusses impactful career moments with our people. At Bain, we’re committed to a culture of learning and development, offering global training opportunities. In this episode, Daniel speaks with Diego Verastegui, an expert associate partner in innovation, and Harry Brennan, a senior…
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Your host, Jeff Arnold, talks with the Managing Director of The Rising Star Movie Experience Productions, Manny Bains. Manny is a multifaceted individual who's passionate about personal growth, filmmaking, and writing. He is the author of several books. Manny's work spans various domains, but his core mission remains the same: to positively impact …
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Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape. Tom Loverro, General Partner at IVP is our guest as part of our Venture Unlocked Shorts series intended to go deep on a single topic. We revisit Tom’s Twitter post from early 2023, which spoke to the market shift that was in moti…
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Your host, Jeff Arnold, talks with the Business Coach and Strategic Consultant of PRIME Consulting, Matthew Sanjari. Matthew's journey began with the creation of a marketing company, which he bootstrapped from the ground up over nine years. His successful exit from this venture laid the groundwork for his current role as a business coach and strate…
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Your host, Jeff Arnold, talks with the Founder and CEO of Funnelytics, Mikael Dia. Funnelytics is a cutting-edge software designed to help marketers visualize their marketing funnels and customer journeys. By overlaying data, the platform enables businesses to understand what’s working and what’s not in converting strangers into customers. Mikael D…
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Episode 236: When telecom rivals offered lower rates and bigger networks, Macquarie bet big on customer loyalty—and won. David Tudehope, Macquarie Technology Group’s CEO, joins Rob Markey to discuss Macquarie’s competitive differentiator: a bold, customer-centric approach. David co-founded Macquarie to prioritize exceptional customer experience ove…
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In this episode, Emily Farrow sits down with Oliver Lang, former Management Consultant turned serial entrepreneur with special expertise in insurance and insuretech. The discussion explores the transition from consulting to entrepreneurship, highlighting practical advice for leveraging consulting skills in a startup environment. Oliver shares insig…
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Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape. We're re-joined by Mike Maples, Jr. of Floodgate, this time to discuss his just released new book "Pattern Breakers." Mike was first on the pod in 2021 and it was great to catch up again, this time to discuss the importance of id…
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Your host, Jeff Arnold, talks with the founder of One in a Million Life, Stuart Morris. Stuart Morris emphasizes the significance of living an intentional life—a life that you choose rather than one that chooses you. Many people find themselves drifting through life, taking on jobs and responsibilities that do not align with their true passions or …
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Former PepsiCo, Kimberly-Clark, Interbrand and Westfield [now Scentre Group] marketer John Batistich transitioned to company board roles ahead of most – he’s now a non-executive director (NED) and advisor to seven boards, including the listed buy now pay later firm Zip Co, Muffin Break Bakeries and Jamaica Blue Cafes’ parent company FoodCo, Melbour…
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Your host, Jeff Arnold, talks with the Founder of Apollo 21, Danny Nathan. Apollo 21 is a unique entity that blends the principles of management consultancy with the creativity of a product design studio. Additionally, it has a venture-building arm that helps businesses launch new products and ventures. Here’s a closer look at what Apollo 21 does: …
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Your host, Jeff Arnold, talks with the CEO of Nth Degree CPAs, Dan Nicholson. Dan's journey is a testament to the power of aligning one's career with their true passion. Despite starting his career in the corporate world, Dan realized that his entrepreneurial spirit was not being fulfilled. This realization led him to create a unique niche in the C…
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A deep, senior marketer study and report by Mi3, The Australian Marketing Institute (AMI), Qualtrics and Tumbleturn finds hard evidence across 105 top marketers responsible for $3bn-plus of budgets of an emergent three-speed marketing economy and upended KPIs and priorities. There are big question marks in key sectors such as retail around the effe…
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Your host, Jeff Arnold, talks with the Business Development Manager of Top Talent Agency, Dr. Richard Kaye. Richard underscores that publicity is often misunderstood and mistakenly equated with social media. While social media is a part of it, publicity encompasses a wider range of activities designed to attract public attention and build a positiv…
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Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape. We're joined by TX Zhuo, Co-Founder and General Partner of Fika Ventures. His tech career began in college when he started an online textbook marketplace. After working at McKinsey and as a CFO at an operating company, TX joined …
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RyanCap CEO Simon Ryan says 50 per cent of clients are “shifting a lot more money into search, digital and online video” as they scramble for immediate results and short-term sales going into FY25. Stubbornly high interest rates and crunched consumers mean major brand spending is likely off the cards for the foreseeable. “Any marketer going into a …
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Your host, Jeff Arnold, talks with the Senior Senior Vice President of Technology at Puritan Life Insurance Company of America, Meg Duty. Meg's journey in the insurance industry exemplifies the power of hard work and perseverance. As a woman in a historically male-dominated field, Meg has not only carved out a space for herself but has also driven …
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There’s little contention today that the pro-consumer privacy lobby is winning the war over industry on privacy reform - they’re informed on industry techniques, loaded with compelling consumer research and aligned entirely on the need for a clampdown on the collection and use of an individual’s online data trail. Former NSW Deputy Privacy Commissi…
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Your host, Jeff Arnold, talks with the Owner of CapForge, Matt Remuzzi. Matt discussed the importance of cash flow forecasting. Maintaining a healthy cash flow is crucial for any business, especially small businesses and e-commerce ventures. Cash flow forecasting allows you to predict your business’s financial health by estimating future cash inflo…
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Episode 235: In 2012, T-Mobile lost nearly two million customers. Its revenue fell precipitously. Its situation seemed hopeless. Then came a new CEO with an audacious plan and a penchant for F-bombs. Jon Freier, president of T-Mobile’s US Consumer Group, joins host Rob Markey to share his firsthand account of the remarkable corporate turnaround. Jo…
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Your host, Jeff Arnold, talks with the Coach and Host of the Paradoxical Podcast, Steve McCready. Steve’s transition from psychotherapy to coaching is a fascinating journey that underscores the evolving nature of personal and professional development. Psychotherapy often focuses on healing and moving from a state of distress to well-being, while co…
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Just how accurate is the user data being traded by advertisers, agencies and data firms in the $700bn global digital advertising system? The former Chief Privacy Officer of UM in the US, Arielle Garcia, is exasperated - it’s garbage she says and to prove it Garcia recently accessed her profile from an ad tech vendor and found she was in “500 differ…
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Your host, Jeff Arnold, talks with the CEO and Founder Coach, Peter Sorgenfrei. Peter's journey into coaching was driven by his experience with burnout. He realized the value of having a coach to navigate the challenges of executive life. Coaching provides personalized guidance tailored to the unique needs and goals of the executive. A coach can he…
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Your host, Jeff Arnold, talks with the Founder and Investment Marketing Designer of Highrise Group, Emma Powell. Emma's journey into real estate began with a significant life change—a job relocation to Salt Lake City. This move prompted her to reexamine her career and seek a path offering financial freedom and early retirement. Emma's goal was clea…
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Hyundai is the first brand - with some bravery - to have signed on to the 36 Months campaign to lift the minimum age for social media accounts from 13 to 16, launched by Nova Radio’s Michael ‘Wippa’ Wipfli and Rob Galluzzo, the boss of production company Finch. 36 months is the time a teen will reclaim from social media between 13 and 16 years. Gal…
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Your host, Jeff Arnold, talks with the Founder and CEO of Tilled, Caleb Avery. Caleb's journey in the payments industry began at the young age of 19, selling payment solutions door to door. His experience consulting for vertical software companies revealed a gap in the market—these companies needed a way to monetize payments without the hefty fees …
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Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape. We are back with another LP-focused episode with Michael Kim, Founder of Cendana Capital. Michael shares how he started Cendana around his thesis (at the time very early) of backing small, emerging managers. This led to early inv…
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Your host, Jeff Arnold, talks with the Co-Founder and CEO of Base Molecular Resonance™ Technologies (BMRT), Bo Short. Bo is a visionary in the technology space, leading a company that has achieved a remarkable breakthrough. BMRT holds a patent that allows for the detection of every element in the periodic table including up to 200 types of cancers …
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A year ago Ariel Kelman boomeranged back to Salesforce after a decade helming global marketing for the likes of Amazon Web Services and Oracle. As global President and CMO of the $200bn+ customer tech giant, he’s wasted little time shaking things up – and Kelman’s view that Salesforce had “lost our focus on sales pipeline and on marketing really be…
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Arpan Sheth is Bain’s Global Capability Leader of our digital delivery platform, Vector. Throughout his time at Bain, Arpan has combined his engineering and business expertise to help build and grow our practices in India, lead our Innovation and Design capability, and support mergers and acquisitions of digital capabilities. In this encore episode…
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Your host, Jeff Arnold, talks with the Chief Passion Officer of GOLD Results, Adolfo Gomez Sanchez. Adolfo's story is a testament to the power of passion and the relentless pursuit of improvement. From his early days practicing martial arts to his extensive study in performance science, Adolfo has been driven by a singular question: How do people g…
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A year ago programmatic sales were just 2 per cent of QMS’ business. By the year-end, says Head of Programmatic, Laura Wall, it will be double digits. She says the market is starting to move, and latest SMI data, with pDOOH up 100 per cent in Q1, underlines that trend. Kinesso’s Chief Media Activations Officer, Michael Whiteside, thinks even that r…
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Your host, Jeff Arnold, talks with the Life Coach, Carlo Taormina. Carlo's story is a testament to the unpredictable nature of life. He never envisioned himself in the role of a life coach or a motivational speaker. His transformation began with a series of unfortunate events that he refers to as his "hell week." It was a time when everything that …
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It’s not sexy but like AI, it’s going to affect your job – and your company. Another salvo in the fast approaching privacy regime set for tabling in parliament in August was fired last week by the ACCC around how personal information is collected and used by data firms – Experian, Nielsen, Publicis-owned Epsilon and Woolworths-owned Quantium were a…
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News Corp’s first party tech build is now at point where the publisher will match spend from customers using its new platform and run it in parallel with a standard cookie-based approach to prove it delivers much bigger reach and more sales. Via a “privacy compliant” approach using its first party data and data matching via the likes of Google, Liv…
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Your host, Jeff Arnold, talks with the Founder of Jazz for Peace Foundation, Rick DellaRatta. Nestled in the vibrant streets of Hell's Kitchen, with the pulsating lights of Times Square as his backdrop, Rick discussed his profound journey from the Upper West Side and Lower East Side of New York City to the heart of philanthropy through music. The t…
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Adidas’ Samba trainers have gone beyond cult status – they’ve become an iconic shoe for both Millennials and Gen Z, rewriting the playbook for sneaker success. However, as Samba fatigue sets in across the market, retailers and customers alike want to know what the next big trend will be. In the final episode of the season, Grace Hill is joined by E…
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In most B2B businesses lead generation, or individual qualified "lead gen” more accurately, is at the core of business marketing - certainly for the tech sector. The merits of focusing on groups of buyers influential in a large corporate purchase over an individual executive is not new, but what is has a veteranB2B marketing analyst warning that al…
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John Patrick Mullin is a Hong Kong-based entrepreneur and builder, specializing in DeFi, blockchain technology, digital assets, and Web3. He is the CEO and co-founder of MANTRA and SOMA.finance, with over 10 years of experience in crypto and digital asset investment. John's journey began with Bitcoin in 2013 while studying International Business at…
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Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short? Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10 percentage points annually. Beyond…
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