Best CSM Practice Podcasts (2024)

1
Career Change - From Tech Support to CS 26:07

6d ago26:07

26:07

Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journ…

1
The PM Podcast - Now on YouTube

6h ago

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Play video episode Exciting news! The Project Management Podcast is now available on YouTube. To subscribe, search for "The Project Management Podcast" in the YouTube app and look for our logo. You can also visit pm-podcast.com/youtube in your browser.By Cornelius Fichtner

1
349: Exercise and Time Perception 47:29

2d ago47:29

47:29

The perception of time is slowed in response to exercise, an effect not further compounded by competitors: behavioral implications for exercise and health Edwards AM, Menting SGP, Elferink‐Gemser MT, et al. Brain Behav. 2024;14(4):e3471. doi:10.1002/brb3.3471 Due to copyright laws, unless the article is open source we cannot legally post the PDF on…

1
348: Modern Manual Therapy 52:15

9d ago52:15

52:15

A modern way to teach and practice manual therapy Kerry R, Young KJ, Evans DW, et al. Chiropr Man Therap. 2024;32(1):17. doi:10.1186/s12998-024-00537-0 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the world to download at will. Brought to you by our sponsors at: CSMi – https://www.humacn…

1
What You Don't Know About Customer Success Career Paths - Deltek Does! 24:46

13d ago24:46

24:46

Dive into the depths of the Customer Success career path and uncover career development insights with Christine Boermeester, Senior Director of Customer Success at Deltek, on this enlightening episode of the CSM Practice Podcast. Christine, a true mastermind in the CS domain, shares her invaluable experience with Deltek's groundbreaking approach to…

1
Episode 500: Celebrating Two Decades of Project Management Excellence

14d ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. In this milestone 500th episode of The Project Management Podcast, Cornelius Fichtner reflects on nearly two decades of podcasting excellence. Since its inception in September 2005, the podcast has grown from a niche init…

1
347: Hypohydration, Menstrual Phase, and Pain Perception 49:36

16d ago49:36

49:36

Hypohydration but not menstrual phase influences pain perception in healthy women Tan B, Philipp MC, Che Muhamed AM, et al. J Appl Physiol. 2022;132(3):611-621. doi:10.1152/japplphysiol.00402.2021 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the world to download at will. Brought to you …

1
Gen AI in Action: Boosting Customer Support and Success Strategies 29:29

20d ago29:29

29:29

Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives proactive strategies for efficient and advanced support teams. Explore real-world examples showcasing AI's impact on response quality and streamlined processes. Key Hi…

1
346: Muscle Echogenicity and Physical Function in Aging Adults 1:06:22

23d ago1:06:22

1:06:22

On this episode we were joined by special guest researcher Dr. Dustin Oranchuk from the University of Colorado. Exploring the associations between skeletal muscle echogenicity and physical function in aging adults: A systematic review with meta-analyses Oranchuk DJ, Bodkin SG, Boncella KL, et al. J Sport Health Sci. Published Ahead of Print. doi:10…

1
Special: AI for Project Project Managers

25d ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. In this special episode, Cornelius Fichtner presents an in-depth look at how the AI for Project Managers course will elevate your understanding and application of AI in project management. The course is designed to teach …

1
345: Dry Needling for Chronic Low Back Pain 55:57

30d ago55:57

55:57

The effectiveness of dry needling in patients with chronic low back pain: a prospective, randomized, single-blinded study. Rajfur J, Rajfur K, Kosowski Ł, et al. Sci Rep. 2022;12(1):15803. doi:10.1038/s41598-022-19980-1 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the world to download a…

1
How Do I Deal With Challenging Customers as a CSM? 28:21

1M ago28:21

28:21

How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios! HIGHLIGHTS - Strategies for scaling CS teams from 5 to 30 members. - Tech stack recommendations for managing long-tail segmen…

1
Hyper Growth Strategies: Supercharging Customer Success Teams 22:26

1M ago22:26

22:26

Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment. Key Highlights: - Learn …

1
344: Contextual Effects in Physical Therapy Interventions 58:51

1M ago58:51

58:51

Which portion of physiotherapy treatments’ effect is attributable to contextual effects in people with musculoskeletal pain?: A meta-analysis of randomised placebo-controlled trials. Ezzatvar Y, Dueñas L, Balasch-Bernat M, et al. J Orthop Sports Phys Ther. Online Ahead of Print. doi:10.2519/jospt.2024.12126 Due to copyright laws, unless the article…

1
Episode 499: AI in Project Management: Promise vs. Practice (Free)

1M ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. In this episode of The Project Management Podcast, Cornelius Fichtner sits down with Matt Mong, Chief Revenue Officer at Adeaca, to discuss the realistic integration of artificial intelligence in project management. Matt,…

1
Revolutionize Your Customer Success with Generative AI 34:40

1M ago34:40

34:40

Dive into the world of innovative Customer Success strategies with Samuel Cummings III, founder of Dataplant, as he shares groundbreaking insights on scaling operations using generative AI. Discover practical tips, the importance of embracing innovation, and valuable guidance for enhancing customer outcomes. Key highlights: Samuel Cummings III shar…

1
343: Patient Education and Motor Control Exercise for Chronic Low Back Pain 54:28

1M ago54:28

54:28

Effectiveness of patient education plus motor control exercise versus patient education alone versus motor control exercise alone for rural community-dwelling adults with chronic low back pain: a randomised clinical trial Michener LA, McClure PW, Tate AR, et al. BMC Musculoskelet Disord. 2023;24(1):142. doi:10.1186/s12891-022-06108-9 Due to copyrig…

1
The Ultimate Guide to Scaling Customer Success for Maximum Results 30:32

2M ago30:32

30:32

Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Director of Customer Success at Deltek. This episode delves into innovative strategies for scaling Customer Success operations, highlighted by Deltek's journey in structuring their CS team and implementing specialized roles. 🔍 Key Takeaways: - Insights into building s…

1
342: Skill Acquisition Interventions in Sport 1:00:46

2M ago1:00:46

1:00:46

Skill acquisition interventions for the learning of sports-related skills: A scoping review of randomised controlled trials Choo L, Novak A, Impellizzeri FM, et al. Psychol Sport Exerc. 2024;72:102615. doi:10.1016/j.psychsport.2024.102615 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the …

1
Episode 498: AI for PMs: Hype or Help? Survey Says... (Free)

2M ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. Cornelius Fichtner welcomes Elizabeth Harrin to explore the transformative effects of artificial intelligence on the project management landscape. Elizabeth, a seasoned project manager and author, shares insights from her…

1
Driving Innovation in Customer Success with the 70-20-10 Methodology 35:55

2M ago35:55

35:55

What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode! Key Highlights: 🔸 Explore how the 70-20-10 framework enhances change management, communication, transparenc…

1
341: Achilles Tendinopathy in Collegiate Runners 59:08

2M ago59:08

59:08

On this episode we were joined by special guest researcher Dr. Mikel Joachim from the University of Wisconsin-Madison Preinjury Knee and Ankle Mechanics during Running Are Reduced among Collegiate Runners Who Develop Achilles Tendinopathy Joachim MR, Kliethermes SA, Heiderscheit BC. Med Sci Sports Exerc. 2024;56(1):128-133. doi:10.1249/MSS.00000000…

1
Why You Need NPS Surveys! 27:43

2M ago27:43

27:43

Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries. 🔍 Key Takeaways: - Examination of how cu…

1
340: Verbal Cues and GRF Loading Rates During Running 54:45

2M ago54:45

54:45

Cues to land softly and quietly result in acute reductions in ground reaction force loading rates in runners Sara LK, Gaudette LW, Souza Júnior JR de, et al. Gait Posture. 2024;109:220-225. doi:10.1016/j.gaitpost.2024.02.008 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the world to downl…

1
Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know 24:39

2M ago24:39

24:39

Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveals the strategic pivot and implementation of digital initiatives over the past five years. This transformed Qlik's approach to customer success and significantly amplified customer engagement and satisfaction through innovative digital touchpoints. Key Highlights:…

1
Episode 497: Unlocking Stress-Free Projects (Free)

2M ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. In this enlightening episode of The PM Podcast, Cornelius Fichtner sits down with project management veteran Sushil Gupta to dissect the complexities of stress-free project management. With nearly three decades of experie…

1
339: Muscle Fiber CSA and Quad Performance After ACL Injury 1:00:37

2M ago1:00:37

1:00:37

Muscle Fiber Cross-Sectional Area Is Associated With Quadriceps Strength and Rate of Torque Development After ACL Injury Graham MC, Thompson KL, Hawk GS, et al. J Strength Cond Res. Published Ahead of Print. doi:10.1519/JSC.0000000000004743 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for th…

1
Churn Prediction - The Consumption Based Model 18:14

3M ago18:14

18:14

Irit Eizips and Avner Baruch, the brain behind Project Moneyball, focus on churn prediction in consumption-based models. Unpack the challenges and innovative strategies crucial for customer retention and growth. Episode Highlights: - Expertise from Avner Baruch: Insights from Avner's rich background in customer success and his strategic approach to…

1
338: Free-Weight Vs. Machine-Based Strength Training 59:07

3M ago59:07

59:07

On this episode we were joined by special guest US Navy physical therapist LCDR Mark Riebel. Effect of free-weight vs. machine-based strength training on maximal strength, hypertrophy and jump performance - a systematic review and meta-analysis Haugen ME, Vårvik FT, Larsen S, et al. BMC Sports Sci Med Rehabil. 2023;15(1):103. doi:10.1186/s13102-023…

1
How Data Insights Can Transform Customer Success to Perfection 38:25

3M ago38:25

38:25

Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth. Key Take…

1
337: Low-Load Blood Flow Restriction Training and Chronic Ankle Instability 54:37

3M ago54:37

54:37

On this episode we were joined by special guest physical therapist Dr. Scott Greenberg. Effect of Low-Load Blood Flow Restriction Training on Patients With Functional Ankle Instability: A Randomized Controlled Trial Wen Z, Zhu J, Wu X, et al. J Sport Rehabil. 2023;32(8):863-872. doi:10.1123/jsr.2022-0462 Due to copyright laws, unless the article is…

1
The vital role of CS Operations in proactive company transformation 37:26

3M ago37:26

37:26

Building a proactive customer success practice requires anticipating customer needs and addressing them before they become problems. What’s more, building quickly requires a strong vision, a strong plan, and a strong and efficient operations team. In this insightful interview, Irit Eizips sits down with Stephanie Berner, Global Head of Customer Suc…

1
336: Data Normalization in Baseball Research 1:04:11

3M ago1:04:11

1:04:11

On this episode we were joined by special guest researcher/physical therapist Dr. Kevin Giordano. Usage and acceptability of data normalization in baseball pitching Giordano KA, Barrack AJ, Murrah WM, et al. Sports Biomech. Published Ahead of Print. doi:10.1080/14763141.2024.2302830 Due to copyright laws, unless the article is open source we cannot…

1
The Ultimate Guide to Mitigate Customer Churn 33:46

3M ago33:46

33:46

Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special guest Adi Aloni, Senior Vice President of Customer Success at Folloze. Together, they unravel essential strategies for mitigating customer churn and preserving valuable customer relationships. Join the conversation as Adi shares insights on identifying and maintai…

1
335: Common Issues in Sports Medicine Systematic Reviews 52:41

3M ago52:41

52:41

Common issues of systematic reviews in the sports and exercise medicine field Memon AR, Owen PJ, Anderson N, et al. BMJ Open Sport Exerc Med. 2024;10(1):e001784. doi:10.1136/bmjsem-2023-001784 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the world to download at will. Brought to you by o…

1
The Surprising Productivity Tips Every CSM Needs to Know 24:44

3M ago24:44

24:44

Step into the world of Customer Success Management with our CSM Practice Podcast episode: "The Surprising Productivity Tips Every CSM Needs to Know." In this engaging session, Bhavika Kochar, CS Ladies founder and community builder, shares her evolution from managing 45 to 300 accounts. Her journey, enriched by pursuing a Master's in Engineering Ma…

1
334: CrossFit Injury Risk Factors 1:09:54

4M ago1:09:54

1:09:54

On this Fly On the Wall / People's Choice Episode we were joined by Ansley Bucknam, SPT from Medical University of South Carolina. Risk Factors for Injury in CrossFit®—A Retrospective Analysis Szajkowski S, Dwornik M, Pasek J, et al. Int J Environ Res Public Health. 2023;20(3):2211. doi:10.3390/ijerph20032211 Due to copyright laws, unless the artic…

1
Episode 496: Beyond Theory - Real-Life AI Solutions in Project Management (Free)

4M ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. In this pivotal episode of The PM Podcast, host Cornelius Fichtner is joined by Lloyd Skinner, CEO of Greyfly.ai, to explore the transformative impact of Artificial Intelligence in project management. Delving into two gro…

1
The Ultimate Renewal Team Management Guide 38:15

4M ago38:15

38:15

Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're joined by a special guest, Mark Mortimer. Together, we delve into comprehensive insights on establishing and overseeing a successful renewal team, covering strategic planning to practical execution. Here are a few key points from our discussion: Mark Mortimer shares …

1
333: Foot Orthoses Vs. Sham for First MTP Osteoarthritis 59:43

4M ago59:43

59:43

Effect of foot orthoses vs sham insoles on first metatarsophalangeal joint osteoarthritis symptoms: a randomized controlled trial Paterson KL, Hinman RS, Metcalf BR, et al. Osteoarthr Cartil. 2022;30(7):956-964. doi:10.1016/j.joca.2022.01.014 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for …

1
Mastering Difficult Conversations: Secrets to Handling Tough Customers 20:29

4M ago20:29

20:29

As we know, being a customer success manager isn't always a smooth ride – challenges arise, especially when dealing with difficult conversations. In this episode, we'll unravel the secrets to handling those hard conversations like a true pro. Joining us is our special guest, Iffat Bar-kol Grecht, Co-Founder at Focus Leadership. Are you ready to unl…

1
332: APTA CSM 2024 Live! 43:59

4M ago43:59

43:59

On this episode we discuss Megan's poster at APTA CSM 2024 in Boston, MA. Time to Retire “Two Flat Tires”? Quadriceps Strength of the Uninvolved Limb Increases throughout ACL-Rehabilitation Graham MC, Reeves K, Noehren BW, et al. Poster presented at: American Physical Therapy Association Combined Sections Meeting; February 2024; Boston, MA. https:/…

1
Unlocking Customer Success: Strategies for Industry-based Organizations 28:24

4M ago28:24

28:24

In this enlightening podcast episode hosted by Irit Eizips, we are privileged to have Himanshu Garg, Director of Business Engineering & Technical Experience at Razorpay. Together, we explore the process of redefining customer success for industry-based organizations, offering valuable insights and practical strategies: Dive into crucial KPIs that p…

1
331: Heterogeneity in Tendinopathy RCTs 59:29

4M ago59:29

59:29

There is a Lack of Clinical Homogeneity in Lower-Limb Tendinopathy Trials: A Scoping Review Lyng KD, Sørensen LB, Platzer OJ, et al. J Orthop Sports Phys Ther. 2024;54(1):1-10. doi:10.2519/jospt.2023.11722 Due to copyright laws, unless the article is open source we cannot legally post the PDF on the website for the world to download at will. Brough…

1
Boost Customer Engagement with this 8-step process! 36:57

4M ago36:57

36:57

Unlock the secrets to business growth and customer retention in this enlightening podcast featuring Mohammed Alqaq, Customer Success Manager at Crucial Solutions & Services (CSS). Join us as we delve into the intricacies of customer engagement and unveil the power of a well-crafted Customer Strategic Engagement Plan. Key Highlights: Tailoring to Di…

1
330: Manual Therapy and Exercise for Shoulder Pain 55:12

4M ago55:12

55:12

Adding Manual Therapy to an Exercise Program Improves Long-Term Patient Outcomes Over Exercise Alone in Patients With Subacromial Shoulder Pain: A Randomized Clinical Trial Michener LA, McClure PW, Tate AR, et al. J Orthop Sports Phys Ther Open. 2024;2(1):29-48. doi:10.2519/josptopen.2023.1134 Due to copyright laws, unless the article is open sourc…

1
Episode 495: Power Skills for Exceptional Project Performance (Free)

5M ago

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Play audio-only episode | Play video episode Click above to play either the audio-only episode or video episode in a new window. Special Offer on Power Skills Workshop! Unlock exceptional performance with Neal Whitten's Power Skills workshop. Use code "Neal24" for a 10% discount. Don't miss this chance to enhance your team's capabilities. Learn Mor…

1
The Ultimate Guide: Customer Success vs Customer Support 32:53

5M ago32:53

32:53

Customer support and customer success play crucial roles in any business. However, when these teams operate independently, it can lead to issues for both the customers and the business. In this insightful episode, we explore the vital connection between Customer Success and Customer Support with our special guest, Mikael Blaisdell, Executive Direct…

1
329: Nocebo and Therapeutic Exercise 1:08:09

5M ago1:08:09

1:08:09

On this episode we were joined by special guest physical therapist Zak Gabor. Are patients picking up what we are putting down? Considering nocebo effects in exercise for musculoskeletal pain Cormack B, Rossettini G. Front Psychol. 2023;14:1291770. doi:10.3389/fpsyg.2023.1291770 Due to copyright laws, unless the article is open source we cannot leg…

1
Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction 27:35

5M ago27:35

27:35

In this episode, Irit Eizips engages in a dynamic conversation with Peleg Samson, VP Customer Success at Guidde, on a mission-critical topic: the art of reducing support tickets while elevating customer satisfaction to new heights. Discover the strategies that empowered Guidde's customer support team to efficiently handle a rapidly growing customer…

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CSM Practice Podcasts

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