Artwork

Content provided by Josh Schachter - UpdateAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Schachter - UpdateAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Using Data-Driven Content to Serve Customers ft. Nikola Mijic (Founder, Matik)

29:25
 
Share
 

Manage episode 420951055 series 3373995
Content provided by Josh Schachter - UpdateAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Schachter - UpdateAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this unchurned conversation, Nikola Mijic, the Founder of Matik joins Josh Schachter. Both of them dive into how Nikola got into the world of CS, and his experience working at LinkedIn and also discuss:

0:00 - Meet Nick & how health scores help predict customer churn risk

7:00 - Working at LinkedIn inspired Nick's startup journey

13:03 - Nick's experience as an immigrant

17:45 - The role of core values in guiding operations and solving conflicts

23:10 - Finding early customers who understand the startup mentality

26:00 - Using data-driven content can enable scaling

#updateai #customersuccess #saas #business

👉 Follow the podcast

Youtube: ⁠https://youtu.be/JprAz-o-dWk⁠

Apple Podcast: ⁠https://apple.co/3dfWXmD⁠

Spotify: ⁠https://spoti.fi/3KD3Ehl⁠

👉 Connect with the guest

Nikola Mijic: https://www.linkedin.com/in/nikola-mijic-9012201b/

👉 Connect with hosts

Jon Johnson: ⁠https://www.linkedin.com/in/jonwilliamjohnson/⁠

Kristi Faltorusso: ⁠https://www.linkedin.com/in/kristiserrano/⁠

Josh Schachter: ⁠https://www.linkedin.com/in/jschachter/⁠

👉 Sign up for ⁠UpdateAI⁠ - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at ⁠https://blog.update.ai/⁠

👉 Get the advice and insights you need to thrive in Customer Success. ⁠Subscribe to the CS Insider Newsletter

______________________

Unchurned is presented by UpdateAI

About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.

  continue reading

111 episodes

Artwork
iconShare
 
Manage episode 420951055 series 3373995
Content provided by Josh Schachter - UpdateAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Schachter - UpdateAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this unchurned conversation, Nikola Mijic, the Founder of Matik joins Josh Schachter. Both of them dive into how Nikola got into the world of CS, and his experience working at LinkedIn and also discuss:

0:00 - Meet Nick & how health scores help predict customer churn risk

7:00 - Working at LinkedIn inspired Nick's startup journey

13:03 - Nick's experience as an immigrant

17:45 - The role of core values in guiding operations and solving conflicts

23:10 - Finding early customers who understand the startup mentality

26:00 - Using data-driven content can enable scaling

#updateai #customersuccess #saas #business

👉 Follow the podcast

Youtube: ⁠https://youtu.be/JprAz-o-dWk⁠

Apple Podcast: ⁠https://apple.co/3dfWXmD⁠

Spotify: ⁠https://spoti.fi/3KD3Ehl⁠

👉 Connect with the guest

Nikola Mijic: https://www.linkedin.com/in/nikola-mijic-9012201b/

👉 Connect with hosts

Jon Johnson: ⁠https://www.linkedin.com/in/jonwilliamjohnson/⁠

Kristi Faltorusso: ⁠https://www.linkedin.com/in/kristiserrano/⁠

Josh Schachter: ⁠https://www.linkedin.com/in/jschachter/⁠

👉 Sign up for ⁠UpdateAI⁠ - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at ⁠https://blog.update.ai/⁠

👉 Get the advice and insights you need to thrive in Customer Success. ⁠Subscribe to the CS Insider Newsletter

______________________

Unchurned is presented by UpdateAI

About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.

  continue reading

111 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide