))
Carlton Gajadhar and Carly Straughan host The Brown Sign Podcast, focusing on the bits of the tourism industry that don't normally get much coverage. From careers in tourist attractions to visitor service excellence, we love to share stories from tourism professionals and hear about their experience of the wonderful, and sometimes weird, world of visitor attractions.
…
continue reading
1
The Brown Sign Project - Sandra Lynes Timbrell
56:59
56:59
Play later
Play later
Lists
Like
Liked
56:59
Sandra Lynes Timbrell has worked in the cultural sector for over 20 years, holding senior roles at some of the UK’s most recognisable sites, including Shakespeare’s Globe and several English Heritage properties. She is Director of Visitor Engagement at St Paul’s Cathedral, where she leads several teams including commercial, visitor experience, secu…
…
continue reading
Mark Lofthouse is a seasoned themed attraction specialist with a wide range of expertise in marketing, operations, creation, and development of location-based entertainment. Mark excels in developing captivating experiences that transport guests to immersive worlds. With a passion for delivering exceptional entertainment experiences, Mark Lofthouse…
…
continue reading
1
The Brown Sign Project - Jennifer Kennedy
44:22
44:22
Play later
Play later
Lists
Like
Liked
44:22
Jennifer Kennedy is the founder of JK Consulting, a retail consultancy specialising in tourism and heritage. Over the past 20 years she has worked with numerous global organisations and currently works with a range of clients from start-ups to multi-nationals. Her career spans across business/brand strategy, retail, commercial product development a…
…
continue reading
Phil Royle is the Divisional Director of LEGOLAND Global Experiences & Standards. Royle also oversees all Guest Experiences within the 10 LEGOLAND Resorts around the world advising on industry best practice and Operations. Continuous Improvement, Transformation and Global Entertainment are the Divisions that sit without Royle’s scope allowing the p…
…
continue reading
At the age of 30, Ted Yeatts “accidentally” (and almost overnight) became the general manager of a small, struggling, ten-year-old hotel in Fort Myers, Florida. With no hotel experience, Ted figured out how to turn the hotel around and led it from one of the lowest performing properties in the brand, to one of the top in his area. Through the next …
…
continue reading
Sarah is the founder of ReWork Consulting, a Ticketing and Business Development Consultancy that helps technology partners and attractions to grow. Aside from running a successful consultancy business, she is heavily involved in the industry, through events like the Ticketing Professionals Conference and Ticketing Business Forum. She's a life coach…
…
continue reading
Paul is currently the Director of Painshill Park Trust, an independent charity, a post he has held since November 2018. Painshill is a beautifully restored 18th Century landscape which was designed by Hon Charles Hamilton. It was the English Landscape garden which inspired so many others in England and all over Europe. Painshill's visitor numbers h…
…
continue reading
Across four corners of England Jon has been lucky to work with places of immense beauty, fascination and popularity. There have been gardens, houses, galleries, museums, coastline, parklands, villages, woodlands, a railway and even an island. Some have been occupied since the Bronze Age, others were established within his lifetime. Before becoming …
…
continue reading
George is the Director of Training and Development for Complete Works. After training as a professional Actor, he went on to perform around 2000 times in professional theatre across 32 countries in the world, mostly in Shakespeare. George now helps businesses and organisations get their mission and vision on the front line by raising confidence and…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Richard Neville
36:07
36:07
Play later
Play later
Lists
Like
Liked
36:07
Richard has just ended his last job as Manager of Operations and Visitor Services at Expo 2020 Dubai. He’s back in London now working for ABBA Voyage, a concert series at Queen Elizabeth Olympic park. He has a lot of managerial experience (also was an operations manager at the Tate briefly) and seems to be a people person that also loves volunteeri…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Hannah Monteverde
36:05
36:05
Play later
Play later
Lists
Like
Liked
36:05
Hannah is the Top Banana (aka Park Manager) of the BeWILDerwood Cheshire site. A 70 acre WILD woodland home to the literary characters from owner and creator Tom Blofeld’s books, the park centres its offering on nostalgic, technology free play. With slides, treehouses, zip wires and rope bridges, alongside daily interactive storytelling and craft s…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Alistair Otto
36:39
36:39
Play later
Play later
Lists
Like
Liked
36:39
For over 10 years Alistair has been trusted by major venues and visitor attractions to deliver world class experiences. Having worked at a major UK National Museum Group and across a large number of national and international sporting events, at iconic venues, I am a proven leader who can be trusted to deliver against ambition. You can find more ou…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Lucy Handel-Tendler
48:10
48:10
Play later
Play later
Lists
Like
Liked
48:10
Lucy Handel is an aquarium specialist and H&S professional with extensive experience in aquarium and visitor attraction operations, visitor experience management, safety, security, and risk management. I work on leading asset protection strategies alongside managing high investment capital expenditure to drive cost saving and safety. You can find m…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Anthony Lynch
42:39
42:39
Play later
Play later
Lists
Like
Liked
42:39
Anthony has worked in the Leisure and tourism industry for around 30 years. Starting in Newcastle upon Tyne at World Headquarters Limited and then moving to London to work in the Olympic Stadium for the 2012 games, at the O2 and latterly at Royal Albert Hall. Welcoming around 1.5 million visitors per year and hosting some of the most well known eve…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Ash Smart
38:32
38:32
Play later
Play later
Lists
Like
Liked
38:32
Ash co-owns and has been directing Harbour Park amusement park for 22 years! He comes from an accounting and finance background. On the board of Directors at IAAPA (International Association of Amusement Parks and Attractions) and holds executive status there. Studied International Security at King’s College, London. You can find more out about Ash…
…
continue reading
1
The Brown Sign Project - Finding your way into the sector - Hatti Simpson
1:02:12
1:02:12
Play later
Play later
Lists
Like
Liked
1:02:12
Hatti Simpson is the Ticketing & Digital Manager for Woolwich Works, a brand new venue in South East London that opened in 2021. Having been in ticketing for nearly ten years, Hatti has worked across music venues, theatres and arts centres. Her current role covers all things ticketing, digital marketing and data analysis for Woolwich Works, includi…
…
continue reading
1
The Brown Sign Project - Customer Journey Mapping - Episode 6
1:02:25
1:02:25
Play later
Play later
Lists
Like
Liked
1:02:25
Customer Journey Mapping Episode 6 - How do we create and maintain strong relationships with your visitors? with Joshua Liebman and Mark Locker We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets …
…
continue reading
1
The Brown Sign Project - Customer Journey Mapping - Episode 5
1:01:40
1:01:40
Play later
Play later
Lists
Like
Liked
1:01:40
Customer Journey Mapping Episode 5 - Why do we exit through the gift shop? with Jonathan Ping and John Barford We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our custom…
…
continue reading
1
The Brown Sign Project - Customer Journey Mapping - Episode 4
46:15
46:15
Play later
Play later
Lists
Like
Liked
46:15
Customer Journey Mapping Episode 4 - How important is the attraction content itself? with Rachel Mackay and Joe Lavery We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow ou…
…
continue reading
1
The Brown Sign Project - Customer Journey Mapping - Episode 3
55:55
55:55
Play later
Play later
Lists
Like
Liked
55:55
Customer Journey Mapping Episode 3 - They've bought their tickets, they are on the way, are you ready? with Lois Honeywill and Karen Richardson We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets …
…
continue reading
1
The Brown Sign Project - Customer Journey Mapping - Episode 2
44:29
44:29
Play later
Play later
Lists
Like
Liked
44:29
Customer Journey Mapping Episode 2 - You've got their interest and possibly their money, what now? with Kelly Molson and Joe Robinson We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed …
…
continue reading
1
The Brown Sign Project - Customer Journey Mapping - Episode 1
52:40
52:40
Play later
Play later
Lists
Like
Liked
52:40
Customer Journey Mapping Episode 1 - Why is Customer Journey Mapping Important? with Stephen Spencer and Jerry Angrave We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow ou…
…
continue reading
1
The Brown Sign Project - Meet the hosts: Carlton and Carly
14:00
14:00
Play later
Play later
Lists
Like
Liked
14:00
They have been unleashed. Here is a little cheeky interview of your two brand new hosts at the Brown Sign Project. They talk about their first ever jobs, how to get into the tourist attractions industry if it's your first time and some top tips on working within the industry! You can find out more about your hosts here... Carlton - https://www.link…
…
continue reading
1
The Brown Sign Project - Ella Baskerville
24:01
24:01
Play later
Play later
Lists
Like
Liked
24:01
Ella Baskerville is Business Development Manager for the leading news site in the attractions industry, Blooloop, where her role includes lead generation and sales, client relationship management, social media management, events management and trade show attendance. Ella graduated in Natural Science from the University of Bath and took part in the …
…
continue reading
1
The Brown Sign Project - Elizabeth Pilliere
39:39
39:39
Play later
Play later
Lists
Like
Liked
39:39
Elizabeth Pilliere is a Senior Visitor Experience Manager working for a high profiled attraction in London. She dives into her experiences of working within a tourist attraction industry and what she loves about it. She gave some helpful top tips on getting into the industry and examples of opening a Christmas Grotto and what can go wrong! Elizabet…
…
continue reading
Allan Foy is CRM Transformation lead for National Museums Liverpool, leading projects to transform the way the museum group works with its guests and customers. Allan joined National Museums Liverpool in 2018 during a period of change and is continuing to improve and progress their reach and mission. Allan began his career as a professional dancer,…
…
continue reading
Dominic Wong is an award-winning creative and innovative marketeer bursting with ideas and he joined us on the podcast to discuss his interesting career path and why he loves the day to day weirdness of the tourism industry! With a specialism in theme parks, visitor attractions, travel and tourism, Dom is best known for creating and delivering new …
…
continue reading
Kingston Myles is a commercially minded and data driven manager. He works to inspire teams to support change and grow the ‘business’ behind the institution. Kingston is passionate about seeing delivery and is motivated by the happiness success brings to the team. Kingston shares with us his KNOW, DO, REVIEW approach to getting stuff done. You can f…
…
continue reading
Joe Lavery is a marine biologist with a passion for science & engineering. Previously with Merlin Entertainments, Joe lead new developments to improve aquariums whilst working as Global Curator of research & development for 57 SEA LIFE aquariums worldwide. Joe's experience curating attractions and working on more than twenty-five public aquarium pr…
…
continue reading
