Best Carm Capriotto Podcasts (2024)

1
The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949] 33:03

11h ago33:03

33:03

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs). Robert Kenney Jr.…

1
So You Think You Want To Open Your Second Location? [THA 377] 51:16

1d ago51:16

51:16

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importan…

1
Is There Going to be a Wealth Tax? [E115] - Business By The Numbers 40:40

1d ago40:40

40:40

Hunt unpacks his recent experiences and learnings from the Virginia Automotive Association Conference in Hot Springs, Virginia. Joined by Jamie from Sesco, an HR expert, Hunt explores potential impacts of proposed wealth taxes and shares expert advice on how auto industry professionals can navigate current financial climates. • Conference Insights:…

1
Are We Setting Barometers? [E131] - Diagnosing the Aftermarket A to Z 23:36

2d ago23:36

23:36

Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality. Show Notes Comparing lawnmowers and chainsaws (00:01:14) Demonstrating value in automotive r…

1
Can Marketing "Even Out" The Workload? [E097] - The Auto Repair Marketing Podcast 11:13

2d ago11:13

11:13

Can Marketing "Even Out" The Workload? Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops Show Notes We often hear people say their marketing should “even out the workload,” but can it do that? There are peaks and valleys throughout the year. That’s just life. It’s hard…

1
The Driving Force: Extraordinary Results with Ordinary People [RR 948] 36:24

3d ago36:24

36:24

Thanks to our Partner, NAPA Auto Care Andy Bizub explores the influential book "Driving Force: Extraordinary Results with Ordinary People" by Peter Schultz. Dive into the pivotal role of culture in business success with personal insights on maintaining a positive work environment. This episode is packed with wisdom for business owners and leaders s…

1
A Tale of Succession & Success! Mark Fuerbacher's Story at Universal Imports of Rochester. [E161] - Chris Cotton Weekly Blitz 49:40

4d ago49:40

49:40

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
What We Can Learn From The Falco Family Business [RR 947] 33:36

7d ago33:36

33:36

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco's share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the…

1
ASE Subject Matter Experts [THA 376] 53:29

8d ago53:29

53:29

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process. Matt Fanslow, Riverside Automotive, Re…

1
Do the "Rich" Pay Their Fair Share of Taxes? [E114] - Business By The Numbers 47:21

8d ago47:21

47:21

Welcome to this episode of "Business by the Numbers," where we dive deep into the often controversial topic of tax fairness. Join Hunt, as he explores if the wealthiest among us are really shouldering their fair share of the tax burden. • Defining 'Rich': How income levels and perceptions of wealth vary across different regions and impact tax contr…

1
How Population Impacts Marketing [E1096] - The Auto Repair Marketing Podcast 31:12

9d ago31:12

31:12

Not shownotes. How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com Lagniappe (Books, Links, Other Podcasts, etc)…

1
That EVIL Word: Profit [E130] - Diagnosing the Aftermarket A to Z 19:02

9d ago19:02

19:02

Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit. Show Notes The association of profit with greed (00:00:11) Matt discusses the perception of profit…

1
Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 41:20

10d ago41:20

41:20

Thanks to our Partner, NAPA Auto Care Brad Updegraff's transition from a general service technician to a visionary business owner of 6 NAPA Gold Certified locations is a story of dedication and strategic planning. Discover the milestones and the speed bumps he encountered along the way. Brad Updegraff, Dave's Ultimate Automotive, 6 locations, Austi…

1
The Greatest Act of Selflessness: Kimberly's Kidney Donation Experience [E160] - Chris Cotton Weekly Blitz 31:03

11d ago31:03

31:03

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 39:35

14d ago39:35

39:35

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network By leveraging tools like digital vehicle inspections (DVI) and customer relationship management (CRM) systems, businesses can significantly improve their operations and customer experience. These integrations allow for a more streamlined process, from diagnosing vehicle is…

1
Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 51:10

15d ago51:10

51:10

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching A deep dive into the SWOT analysis of our industry with a panel of shop owners. As we navigate the evolving automotive landscape, it's crucial to turn threats into opportunities, revving up for success. Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episode…

1
Will I Qualify for that Loan? Will the Buyer of My Business? [E113] - Business By The Numbers 42:57

15d ago42:57

42:57

In this week’s episode, Hunt gets into the financial intricacies faced by auto repair shop owners, from refinancing debts and selling shops to securing new mortgages in today’s unpredictable market. He explores the strategies and tips to steer through the banking hurdles and optimize your financial operations. • Market Update & Interest Rates: Star…

1
Creating Loyal Auto Repair Customers [E095] - The Auto Repair Marketing Podcast 34:25

16d ago34:25

34:25

At VISION 2024, Kim taught a class on customer loyalty. It was incredibly well received and we’ve decided to bring a conversation here in podcast form where she touches on a critical piece of business: creating loyal customers. Listen in for tips, strategies, and just real-talk! Thank you to our friends at RepairPal for providing you this episode. …

1
Lock Labs, AutoProPad, and NASTF with Mo Ali [E129] - Diagnosing the Aftermarket A to Z 1:05:01

16d ago1:05:01

1:05:01

Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about …

1
Are You Measuring Sales by the Minute? [RR 944] 36:56

17d ago36:56

36:56

Thanks to our Partner, NAPA Auto Care Minute-Efficiency: Becky Witt's philosophy on minute-efficiency is not just a practice but a way of life. She's fine-tuned her operations to ensure every minute counts, leading to optimized customer service and a thriving business. Becky Witt, George Witt Service in Lincoln, NE. Show Notes Watch Full Video Beck…

1
Using Dealership Weakness to Build a Strong Auto Repair Shop - Chris Cotton Weekly Blitz 17:19

18d ago17:19

17:19

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
The Courage to Train: From Hawaii to Kansas City [RR 943] 37:31

21d ago37:31

37:31

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network 23-year-old Evan Hansen, a young automotive professional from Hawaii, shares his enthusiasm for attending (by himself) Vision Hi-Tech Training & Expo and the invaluable in-person training he received. Find out what classes Evan attended and how he met shop owner Jim Fleisc…

1
Making a Profit Without Marking Up Parts? [E112] - Business By The Numbers 32:02

22d ago32:02

32:02

In the latest episode of "Business by the Numbers," Hunt tackles an intriguing question for auto repair shops: Can success be achieved without marking up parts? This concept challenges traditional profit models in the auto repair industry, sparking a discussion on how feasible this strategy actually is. This episode explores the potential shift tow…

1
How to Huddle [THA 374] 36:27

23d ago36:27

36:27

Thanks to our Partner, NAPA TRACS Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day's agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged…

1
Top Ten Canva Tips from The Pros [E094] - The Auto Repair Marketing Podcast 23:40

24d ago23:40

23:40

Top tier shops want to have personalized marketing but often don’t know how to take the photo from their camera roll and convert it into a graphic for social media that’s pleasant and professional. In this episode, Kim Walker shares top tips from the pros on how to efficiently and effectively use the widely popular tool Canva for creating eye catch…

1
Gaming and Auto Repair...and Life [E128] - Diagnosing the Aftermarket A to Z 26:17

24d ago26:17

26:17

Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry. Show Notes Gaming and the Lessons from Elden Ring (00:00…

1
In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 39:10

25d ago39:10

39:10

Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training. Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential…

1
If Not You - Who is Watching Your Auto Repair Shop [E158] - Chris Cotton Weekly Blitz 8:42

26d ago8:42

8:42

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Mentorship, Training and the Rise of Specialists [E941] 39:43

29d ago39:43

39:43

Recorded Live at Vision Hi-Tech Training & Expo, Rich Falco, and bilingual trainer Oscar Gomez, dive into the critical role of mentorship and training in the automotive industry. They discuss the rise of mechanical and technology specialists and the necessity for continuous education to keep pace with evolving technology. The conversation underscor…

1
Shop Owner Mastermind [THA 373] 44:06

30d ago44:06

44:06

In this Mastermind style podcast episode of the Aftermarket Radio Network's Town Hall Academy, host Carm Capriotto discuss the significance of training, customer loyalty, and the challenges of business expansion. Matt Wagg, AJ Nealy, and John Long share their experiences investing in their teams' development, creating memorable customer experiences…

1
Mailbox: Listener Questions Answered [E111] - Business By The Numbers 50:08

30d ago50:08

50:08

In the latest episode of Business by the Numbers, Hunt Demarest, CPA at Paar Mellis & Associates, tackles your top questions on taxes, accounting, and navigating government policies for small businesses. This episode explores how recent government actions like the budget deal affect your business, alongside evergreen topics like: • Paying Yourself:…

1
An Intro to They Ask You Answer [E093] - The Auto Repair Marketing Podcast 44:23

1M ago44:23

44:23

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/I…

1
What Makes For a Great Class with Sean Tipping [E127] - Diagnosing the Aftermarket A to Z 1:19:55

1M ago1:19:55

1:19:55

"Would you be willing to pay extra for certain classes?" Email Matt: mattfanslowpodcast@gmail.com Email Sean: STmobilediag@gmail.com Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balanc…

1
The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 45:29

1M ago45:29

45:29

Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, discover the Coach's Toolkit: The role of coaches in shaping personal growth and team development. Joe Marconi and Darrin Barney also tackle the challenges of screen addiction and social media's impact on mental health and why the culture within your business is …

1
Mastering Your Financials: The Pillars of Success in Your Auto Repair Shop [E157] - Chris Cotton Weekly Blitz 17:28

1M ago17:28

17:28

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 30:27

1M ago30:27

30:27

Recorded Live at Vision Hi-Tech Training & Expo, Greg Bunch discusses the critical role of education, delegation, and elevation in the automotive industry. Greg shares insights on the challenges of transitioning from technician to shop owner and the necessity of adopting a mindset conducive to business growth. He emphasizes the importance of profes…

1
The Evolution of Automotive Technology Training [THA 372] 38:57

1M ago38:57

38:57

NAPA trainers Curt Eigenberger, Bill Weaver, and Randy Cohen, discuss the critical role of training in the automotive industry's shift towards electric vehicles (EVs). The conversation underscores the industry's evolution, the need for technicians to update their skills continuously, and the overarching theme of safety and ongoing education in resp…

1
Rising Costs - Raising Prices [E110] - Business By The Numbers 35:10

1M ago35:10

35:10

This week, Hunt takes a deep dive into the hot-button issue of price increases within the auto repair sector. He offers a nuanced examination of vendor pricing, market dynamics, and the psychological elements of setting rates in your business. With examples from real-life scenarios, this episode is a treasure trove for auto repair shop owners striv…

1
Creating a Life You Don't Need to Escape From with Mike Ragsdale of the 30a Company [E092] - The Auto Repair Marketing Podcast 1:08:23

1M ago1:08:23

1:08:23

Mike Ragsdale is the founder of the 30a Company, and he has an incredible story of being called out by his kids when they got tired of hearing him talk about his dream life without ever pursuing it. This is an incredibly inspiring episode that may result in you exploring how you can create a life you don’t need to escape from. Thank you to RepairPa…

1
We REALLY Need to Talk About Electricity [E126] - Diagnosing the Aftermarket A to Z 36:44

1M ago36:44

36:44

Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems. Show Notes Challenges of Explaining Electricity (00:01:15) Fundamental Aspects of Electricity (00:02:42) NAPA A…

1
Are You Addicted to Social Media? [RR 938] 30:20

1M ago30:20

30:20

Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Carm Capriotto, alongside shop owner Kim Auernheimer and industry professional Tracy Capriotto, dive into a myriad of topics relevant to the industry. They reflect on the evolution of the industry and the significance of the Women in Auto Care conference. Kim dis…

1
Understanding Transition Leaks - The Hidden Drain on Auto Repair Shop Productivity [E156] - Chris Cotton Weekly Blitz 9:47

1M ago9:47

9:47

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 28:24

1M ago28:24

28:24

Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Adam Kimmel discusses the refrigerant and thermal management industry. He highlights the significance of air conditioning technology in vehicles, the essential use of fluorine in refrigerants, and the evolution of refrigerants for environmental safety. Adam Kimmel,…

1
What If?! [E109] - Business By The Numbers 39:33

1M ago39:33

39:33

What if there's a fire in your shop? An oil spill? A natural disaster or God forbid, a death? How do you prepare for that? Well, This week, Hunt talks about preparing for the unexpected: Vision Expo: Hunt shares experiences and insights from attending the Vision Expo in Kansas City, emphasizing the importance of community and industry events. Impor…

1
Daily Dose of Top Tier Training: Today’s Class [THA 371] 37:46

1M ago37:46

37:46

Research has shown that people will generally forget 90% of what they "learn" within 30 days unless it is reinforced. Recorded Live at Vision 2024, David Boyes, President of Today's Class, outlines the mobile app's features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they've implemented the platf…

1
How Dating and Running a Shop Are Very Similar [E125] - Diagnosing the Aftermarket A to Z 23:17

1M ago23:17

23:17

Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as o…

1
Understanding Geofencing with Mary Ann Pruitt [E091] - The Auto Repair Marketing Podcast 27:29

1M ago27:29

27:29

One of the most misunderstood types of marketing is geofencing. People often don’t know what it is, but they know they want it. It’s new, it’s sexy, it’s cool. But what is it? And will it work for an auto repair shop? Join Brian as he interviews Mary Ann Pruitt from Mosaic. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Le…

1
Measuring Technician Performance with Scorecards and Analytics [RR 936] 32:00

2M ago32:00

32:00

Thanks to our Partner, NAPA Auto Care Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team's strengths and weaknesses. Greg explores the idea of incentivi…

1
Mindset Matters - The Ripple Effect in YOUR Auto Repair Shop [E155] - Chris Cotton Weekly Blitz 14:20

2M ago14:20

14:20

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
The Rise of the Mechanical and Technology Specialist [RR 935] 20:37

2M ago20:37

20:37

Watch the video version on YouTube HERE. Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists. Get your copy …

Podcasts Worth a Listen

Carm Capriotto Podcasts

Podcasts Worth a Listen

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