Best Catalyst Software Corporation Podcasts (2024)

1
What’s Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions) 45:50

2+ y ago45:50

45:50

In this episode, Ben sits down with Casey Graham, Co-Founder and CEO of Gravy Solutions, the first-ever payment recovery solution for subscription-based businesses. Prior to launching Gravy, Casey founded the Rocket Company, which he successfully exited in 2016. During this episode, Casey opens up about how his grandfather’s suicide initially led h…

1
You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst) 46:30

2+ y ago46:30

46:30

In this episode, Ben sits down with Alexa Gates, Demand Generation leader at Catalyst. During their conversation, Ben and Alexa discuss the value of being direct and upfront in all communications, and why it’s essential for organizations to have a clear mission in mind from the get-go. Alexa explains how a role in demand generation can be compared …

1
Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools) 45:03

2+ y ago45:03

45:03

In this episode, Ben sits down with Sara Masson, the VP of Customer Success at leap tools, a company that’s on a mission to revolutionize the retail experience through AR technology. Sara recently joined the company following the birth of her daughter. During their conversation, Ben and Sara discuss a wide variety of topics including parenting, cus…

1
Startup Docs & The Future of Tech Culture 35:00

2+ y ago35:00

35:00

In this solo episode, Ben discusses various aspects of tech culture. He shares his perspective on recent scripted drama series that have depicted tech startup culture like Super Pumped featuring Joseph Gordon-Levitt, about the founding story of Uber, WeCrashed featuring Anne Hathaway and Jared Leto, about the founding of WeWork, and The Dropout fea…

1
Sometimes You Can’t Separate Work and Life 13:05

2+ y ago13:05

13:05

This brief episode was recorded on the day Russia invaded Ukraine, and in it, Ben shares his thoughts on compartmentalizing work and life, making the most out of the time you have, and how people can best support each other at work when things like this happen.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
LinkedIn Lunatics, the Hiring Crisis and Metamates 39:04

2+ y ago39:04

39:04

In this episode, Ben broaches more hot topics in the tech landscape today. He discusses LinkedIn’s new filter option, which allows users to remove political content from their feeds, the ongoing hiring crisis in the workforce today, the Metaverse and more. Ben also emphasizes the need for clearer pathways towards building a career in tech to usher …

1
Peloton Layoffs, Apple Controversy and Gen Z in the Workforce 45:18

2+ y ago45:18

45:18

In this episode, Ben offers his take on some of the most controversial headlines in the business world today. He discusses how Peloton recently laid off 20% of its staff (2,800 people), and why people are saying the way the leadership team handled the layoffs was tone deaf. Ben also discusses how Apple classifies every employee as an “associate” af…

1
Inflation, Wage Increases, Remote Work and Mental Health 29:09

2+ y ago29:09

29:09

In this episode, host Ben Winn is back to discuss more key trends and developments happening in the SaaS community right now. He explores the impacts of inflation on wages and company-wide pay increases. Ben also discusses remote work and mental health, touching on a recent UK poll of 2,000 employees which found that only 41% were willing to raise …

1
Sabbaticals, Hybrid Models and After-Hours Emails 28:55

2+ y ago28:55

28:55

In another special solo episode, host Ben Winn is back to discuss more key trends and developments happening in the SaaS community right now. He explores the idea of sabbaticals, which are now being offered as an employee perk at companies like PayPal, Adobe, Dropbox and more. Ben also discusses the overall sustainability of the remote work movemen…

1
Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software) 34:39

2+ y ago34:39

34:39

In this special solo episode, host Ben Winn discusses new key developments happening in the SaaS community. He explores the concept of the four-day workweek and how it may help to boost productivity, different time-saving strategies, and tips for any professionals who are hoping to make a change in their career in 2022. Finally, Ben rounds out the …

1
Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) 44:55

2+ y ago44:55

44:55

In this episode, Ben sits down with Lloyed Lobo, the Co-Founder and President of Boast.AI., a company that automates access to research and development, tax credits and innovation incentives so companies can fuel their growth while preserving equity and avoiding red tape. During the episode, Lloyed shares the details of his non-linear founding jour…

1
Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy) 51:35

2+ y ago51:35

51:35

In this episode, Ben sits down with Liz Willits, the owner of Liz Willits marketing consultancy and the number one marketer on LinkedIn (according to her mom). Liz specializes in email marketing, copywriting, content marketing and demand generation, and she works across customer success, sales and marketing teams. During the episode, Liz explains t…

1
Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar) 58:16

2+ y ago58:16

58:16

In this episode, Ben sits down with Melissa Kwan, the Co-Founder and CEO of eWebinar, a tool that automates webinars to free up more of your time. Melissa shares the fascinating story of how she became a digital nomad to travel the world, and what she learned from the experience of building eWebinar on a completely remote basis. She also offers som…

1
Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist) 50:32

2+ y ago50:32

50:32

In this episode, Ben sits down with Guillaume Moubeche, the CEO and Co-Founder of lemlist, sales automation and cold email software that helps companies personalize cold emails, automate follow-ups, and engage with leads across all channels. During the episode, Guillaume shares the company’s unique growth strategy, the story of how the company near…

1
The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University) 45:50

2+ y ago45:50

45:50

In this episode, Ben sits down with Eric Johnson, the director of the Center for Decision Sciences at Columbia University and the author of the newly released book, The Elements of Choice. During their discussion, Ben and Eric talk about the science of decision making, the tools that can be employed to steer decision making, and how it all applies …

1
Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS) 52:05

2+ y ago52:05

52:05

Fred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored several bestselling books that have helped companies thrive in a customer-driven economy, and according to the New York Times, his work has put loyalty econom…

1
Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr) 53:34

3y ago53:34

53:34

Jack Ryan is the Partner Manager at SaaStr, the world’s largest community of SaaS professionals. In this episode, Ben and Jack discuss Jack’s journey of suffering a broken neck and numerous strokes, which led to his paralysis and near death. Jack tells the inspiring story of how through sheer grit and determination, he was able to overcome his inju…

1
Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software) 56:55

3y ago56:55

56:55

Mike Roberts is the Head of Marketing at Catalyst Software, AKA Ben’s boss. In this episode, Ben and Mike discuss some of the projects they’re most proud of in their careers so far, the importance of reflecting on our progress overtime, and achieving optimal work/life balance. They also touch on how they’ve cultivated careers they love, and the cor…

1
Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth) 39:35

3y ago39:35

39:35

Leah Chaney is the founder and Chief Experience Officer of BetterGrowth, a consultancy that helps companies gain clarity on why sales are decreasing, churn is climbing, and employees are leaving by providing a step-by-step action plan. She’s also the Founder of BreakoutCS, a community for CS professionals. In this episode, Ben and Leah discuss the …

1
The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software) 41:55

3y ago41:55

41:55

Stacy Schmitz is an Enterprise Account Executive at Catalyst Software. In this episode, Ben and Stacy discuss how she has seen incredible success in her career so far, reaching 200% of her quota last quarter. Stacy also shares her unique approach to sales, what motivates her, and how the industry has evolved in recent years.…

1
Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire) 41:34

3y ago41:34

41:34

Bradley Liou is the Head of Customer Success at Acquire, an app that’s transforming e-commerce by creating unforgettable checkout experiences. In this episode, Ben and Bradley discuss the sabbatical Bradley took recently to support his wife who was struggling with postpartum depression and how it helped him realign his priorities. Bradley also shar…

1
Hot Ones, Hawaii, and How CS is Taking Over (with Edward Chiu, Co-Founder and CEO of Catalyst Software) 34:57

3y ago34:57

34:57

Edward Chiu is the Co-Founder and CEO of Catalyst Software, a company that helps businesses centralize customer data, get a clear view of customer health, and scale experiences that drive retention and growth. In this episode, Ben and Edward discuss the company’s mental health initiatives, Edward’s “Hot Ones” video, and the incredible growth of Cus…

1
Sending Good Vibes, Gift Cards, and occasionally BBQs (with Kris Rudeegraap, CEO and Co-Founder of Sendoso) 34:10

3y ago34:10

34:10

Kris Rudeegraap is the CEO and Co-Founder of Sendoso, the leading sending platform that helps companies engage with customers throughout the buyer’s journey. In this episode, Kris and Ben discuss how the best ideas often come from a problem that needs solving, working smarter not harder, and approaching business as a marathon, not a sprint.…

1
In the Business of Simplicity (with Mike Murchison, the CEO and Co-Founder of Ada) 40:53

3y ago40:53

40:53

Mike Murchison is the CEO and Co-Founder of Ada, the leading provider of AI customer support chat bots that automates millions of chat-based conversations per month for clients like TELUS, Coinbase and Shopify. In this episode, Mike and Ben discuss the company’s origin story, their recent partnership with Zoom, and why simplicity is one of their co…

1
Making the Invisible Visible (with Arjun Devgan, VP and Global Head of Success at Amplitude) 38:05

3y ago38:05

38:05

Arjun Devgan is the VP and global head of customer success at Amplitude, an innovative company that’s helping businesses manage and optimize innovation efforts with its digital optimization system. In this episode, Arjun and Ben discuss Arjun’s efforts to raise awareness about invisible disabilities, and how we can all empower one another to speak …

1
Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro 40:28

3y ago40:28

40:28

Rand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of writing emails, Rand’s experiences in the startup world, how to make sure you’re being fairly compensated, and much more.…

1
E46- NPS I Loved You (With Ben Winn, Host of NPS I Love You) 29:50

3y ago29:50

29:50

The last episode of season one is a solocast with the host of NPS I Love You and the manager of community and events at Catalyst Software, Ben Winn. In the episode, Ben reflects on the process of launching the podcast, what worked well and what could use some improvement for the next season. He also shares why they decided to launch the podcast in …

1
E45- To MBA Or Not To MBA (With Veronica Dasovich, Senior Director of Company Success at Heap) 33:26

3y ago33:26

33:26

Veronica Dasovich is the Senior Director of Customer Success at Heap, a digital insights platform helping companies build digital experiences. In this episode, Veronica and Ben discuss the pros and cons of pursuing an MBA in the tech space, developing critical thinking skills and leveling up your career by taking initiative and leading with compass…

1
E44- Doing More With Less (With Kate Walsh, VP of Customer Success and Support at Klaviyo) 31:07

3y ago31:07

31:07

Kate Walsh is the VP of Customer Success and Support at Klaviyo, a Boston-based company that helps companies turn their e-commerce data into revenue with personalized multi-channel marketing campaigns. In this episode, Kate and Ben discuss how and when companies should begin developing partner programs, some of the valuable lessons Kate learned dur…

1
E43- Documenting Customer Experience (With Nate Gilmore, Chief Revenue Officer at PandaDoc) 37:31

3y ago37:31

37:31

Nate Gilmore is the Chief Revenue Officer at PandaDoc, a document automation software that streamlines the process of creating, assigning and reviewing proposals, quotes and contracts. In this episode, Nate and Ben discuss striking a balance between driving sales and strengthening customer relationships, motivating and incentivizing teams, and Pand…

1
E42- Pivot! Pivot! Pivot! (With Roberto Ortiz, Co-Founder and CEO of Welcome) 38:19

3y ago38:19

38:19

Roberto Ortiz is the Co-Founder and CEO of Welcome, an award-winning virtual event platform. In this episode, Roberto and Ben discuss how the pandemic influenced the founding of Welcome, how to provide white glove customer service, and levelling up from a technology, design and performance perspective.…

1
E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly) 41:39

3y ago41:39

41:39

Emily Garza is the AVP of Customer Success at Fastly. In this episode, Emily and Ben discuss why happiness shouldn’t be used as a customer success metric, the importance of consistent storytelling, and the value of clear communication and curiosity in business.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E40- Focus On Customers Not Competitors (With Kyle Clark, Manager of Implementation at Catalyst Software) 37:44

3y ago37:44

37:44

Kyle Clark is an Implementation Manager at Catalyst Software, and in this episode, Kyle and I discuss the one big question you need to ask before onboarding new customers, why you should ignore what your competitors are doing and how to launch new customers in a “healthy way”.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E39- Out Of The Whirlwind (With Codi Gill, Vice President Client Success at TouchCare) 35:48

3y ago35:48

35:48

Codi Gill is the Vice President Client Success at TouchCare, and in this episode, Codi and I discuss how she has six kids whilst running a CS department, the importance of “taking yourself out of the whirlwind” and how Codi pro-actively ensures her team takes sufficient time off.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E38- One Size Does Not Fit All (With Sultan Saidov, Co-Founder and President at Beamery) 41:40

3y ago41:40

41:40

Sultan Saidov is the Co-Founder and President at Beamery, and in this episode, Sultan and I talk about Beamery’s proactive, people centric approach to recruitment, how to keep candidates engaged throughout the hiring funnel and how to evaluate the potential of prospective recruits.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E37- The Rise Of Community Building (With Remco de Vries, VP of Marketing at inSided) 46:42

3y ago46:42

46:42

Remco de Vries is the VP of Marketing at inSided, and in this episode, Remco and I talk about everything you need to know to get started with community building—from getting buy-in, to selecting your tech stack, to more advanced community strategies that will directly lead to revenue growth.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp) 35:22

3y ago35:22

35:22

Porter Williams is the Director of Customer Success at BetterUp, and in this episode, Porter and I discuss how to make your QBRs better than every other vendor, what Porter learned in his previous life as a performer that helps him in the tech world, and why role-playing might just be the one skill missing from your CS arsenal.…

1
E35- Are You Content With Your Content? (With Mark Kilens, VP of Content & Community at Drift) 40:53

3y ago40:53

40:53

Mark Kilens is the VP of Content & Community at Drift, and in this episode, Mark and I discuss the content and community equation, why he hires for character and trains for skill and his personal operating system.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E34- Being Asked To Dance (With Sunil Joseph, Vice President of Customer Success at Stack Overflow) 28:18

3+ y ago28:18

28:18

Sunil Joseph is the Vice President of Customer Success at Stack Overflow, and in this episode, Sunil and I discuss the impact of hiring a diverse team, why Stack Overflow holds ROI workshops with every customer, and what it really means to be product-led.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E33- People Don’t Need Features; They Need Outcomes (With Shai Ritblatt, Head of Partner & Customer Success at Sisense) 26:34

3+ y ago26:34

26:34

Shai Ritblatt is Head of Partner & Customer Success at Sisense, and in this episode, Shai and I discuss their partner success program, building versus buying, how they prioritize feature requests and why he believes CS just stands for common sense.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E32- A Tiger In The Bushes (With Eric Silverberg and Eli Gladstone, Founders of Speaker Labs) 40:29

3+ y ago40:29

40:29

Eric & Eli are the brilliant founders behind Speaker Labs, a leading public speaking coaching program. In this episode, Eric, Eli, and I discuss the science of talk, the power of storytelling, the biggest barriers people face when public speaking, and some ways you can think about improving your next presentation today.…

1
E31- A Bath Time Epiphany (With Jaimie Buss, Senior Vice President of Sales at Zendesk) 45:08

3+ y ago45:08

45:08

Jaimie Buss is Sr. VP of Sales at Zendesk, and in this episode, Jaimie and I discuss sales & CS collaboration, leadership, battling stigma, and an epiphany Jaimie had that profoundly affected her life.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E30- The Worst Interview Question Of All Time (With Debra Squyres, Chief Customer Officer, at HackerRank) 36:50

3+ y ago36:50

36:50

Debra Squyres is an expert in all things HR and Customer Success, and she is about to join HackerRank as CCO, supporting over 2,000 customers and 11 million developers. In this episode, Debra shares the worst question she was ever asked in an interview, what it means to be data-driven in HR, and her thoughts on the future of work.…

1
E29- It's Harder To Be You Than You Might Think (With Diana De Jesus, Customer Success Manager, at Catalyst) 39:09

3+ y ago39:09

39:09

Diana De Jesus is one of the top 100 CS strategists, co-creator of the Open Book of Customer Success, and a CSM at Catalyst Software. In this episode, Diana talks about tips, tricks, mistakes, and learnings around Customer Success, parenting, personal branding, and vulnerability.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E28- What Do Mark Twain & Elon Musk Have In Common? (With Jeff Breunsbach & Jay Nathan, Director of CX and CCO, respectively, at Higher Logic) 34:13

3+ y ago34:13

34:13

Jeff Breunsbach & Jay Nathan are Director of CX and CCO, respectively, at Higher Logic. They are also the founders of Gain Grow Retain, one of the world’s largest CS communities that exploded in 2020. In this episode, Jeff & Jay talk leadership, customer experience, community building, and Jay’s dream of being in a Jimmy Buffet cover band.…

1
E27- Our Brains Are Piles of Mush With Electricity (With Jon Johnson, Senior Customer Success Manager at Splash) 28:29

3+ y ago28:29

28:29

Jon Johnson is a professional musician turned Senior Customer Success Manager at Splash. He also led customer success at Zinier and is a founding member of the BreakoutCS community. In this episode, Jon talks about his experience as a musician and the lessons it taught him that have allowed him to excel in Customer Success.…

1
E26- Alexa-Controlled Oil Diffuser (With Matt Myszkowski, VP CX at Cision) 34:48

3+ y ago34:48

34:48

Matt Myszkowski is Vice President of Customer Experience at Cision, and led Customer Success at other organizations like SAP, Rant & Rave, and Autodesk. On this episode, Matt talks about change management, being opinionated, photography, and his favorite podcasts.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E25- The Mental Health Unicorn (With VP of Customer Success at Modern Health, Lorna Henri) 31:39

3+ y ago31:39

31:39

Lorna Henri is VP Customer Success at Modern Health, which has recently surpassed the $1 Billion valuation mark, officially making them a unicorn. In this episode, Lorna talks parenting, career paths, mental health, and the challenges of scaling quickly.By stephanie@quillit.io (Catalyst Software Corporation, Ben Winn)

1
E24- LinkedIn To Mental Health (With Head of Customer Success, Americas at LinkedIn, Daniel Hayward) 36:58

3+ y ago36:58

36:58

Daniel Hayward is Head of Customer Success for the Americas at LinkedIn. In this episode, he shares his thoughts on how leaders can support the mental health and wellness of their team members, how they can fight stigma with vulnerability, and how he personally is taking care of his mental health during the pandemic.…

1
E23- What CS & Sales Can Learn From the FBI: A Conversation with Jack Schafer 51:09

3+ y ago51:09

51:09

Jack Schafer, Ph.D., is a psychologist, professor, author, intelligence consultant, and former FBI Special Agent. He's conducted counter-intelligence and counterterrorism investigations worked as a behavioral analyst and has trained agents in the art of interrogation and persuasion. He’s also written some fantastic books, including The Like Switch …

Podcasts Worth a Listen

Catalyst Software Corporation Podcasts

Podcasts Worth a Listen

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