Welcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. We explore topics like leadership, strategy, organizational culture, member experience, marketing, mentoring, innovation, governance, cybersecurity and more. Check out our rich content website at www.cumanagement.com. In addition to this podcast d ...
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AlbertaBETTER explores the big challenges we face as Albertans, and how business, government, and Albertans can co-create a society where prosperity is created and shared by all. New episodes drop every other Tuesday.
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Episode #130: C-Suite Unplugged: Ian Burns, President & CEO of Connect First & Servus Credit Union
36:53
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On this episode of the C suite, we welcome Ian Burns, CEO of Connect First and Servus Credit Union Limited, who shares his remarkable journey from working at a Costco in high school to leading a major credit union. Ian opens up about his educational background and the unexpected transitions that shaped his career, including a pivotal stint at TELUS…
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Episode #129: The Brief: How will the coming BC election impact Albertans?
25:48
25:48
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What happens in British Columbia has a huge impact on Alberta, and a lot is happening in BC right now as the October 19th election approaches. Top BC political commentators Allie Blades and Rob Shaw join us for a riveting discussion about the rapidly evolving policy and political landscape, and the implications for Alberta. Our guests provide an in…
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Episode #128: The Brief: Hon. Minister Nate Horner - Q1 Fiscal Update
21:06
21:06
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What was initially a modest $350 million surplus has now skyrocketed to an impressive $2.9 billion. In a first quarter fiscal update that was far from typical, what drove this sudden surplus and what are some of the challenges that come with it? Join us as we sit down with Alberta's Minister of Finance Nate Horner to dissect Alberta's surprising fi…
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Episode #127: The Brief: Unprecedented Canadian Rail Strike
19:28
19:28
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Get ready for an eye-opening discussion with Derrick Hynes, President and CEO of FETCO, as we unravel the complexities of the ongoing rail work stoppage in Canada. Derrick brings to the table his profound insights on the challenging landscape of collective bargaining in a post-COVID world and the significant economic risks at stake. He also shares …
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C-Suite Unplugged: Avik Dey, President & Chief Executive Officer, Capital Power Corporation
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Join us on C-Suite Unplugged as we sit down with Avik Day, President and CEO of Capital Power, for an insightful conversation about his journey to the C-Suite and the dynamic world of power generation. Avik shares his experiences from growing up in Calgary to his career in the global energy business, highlighting roles in capital markets, private e…
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The Brief: Snapshot - Summer 2024 Edition
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Episode Description Join us as we explore the intricate economic landscape of Alberta in mid-summer, where high inflation and interest rates contrast with robust economic growth. Alongside our chief economist, Mike Holden, we unpack the paradox of a thriving economy and rising unemployment rates in major cities like Calgary and Edmonton. Despite th…
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The Brief: How innovation is helping Alberta adapt to a changing water future
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14:47
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Alberta's opportunity to contribute to global solutions in agriculture, energy, and health is immense. Seizing this opportunity will take big ideas, lots of collaboration, and a little “can do” attitude. In the special series of The Brief, called Missions & Moonshots, we are talking to top experts, business leaders, innovators, and thought leaders …
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C-Suite Unplugged: Brian Boulanger, Chief Executive Officer, ARC Financial Corp.
34:23
34:23
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Knowing what success looks like is a talent in and of itself, one that extends beyond profit margins and dives deep into the mentalities and approaches of strong management teams and high performing companies. And in the world of private equity, it’s also an immensely important skillset. On this episode, we speak with Brian Boulanger, Chief Executi…
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CUES 163: Augmenting People Helping People with AI
48:22
48:22
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In this episode of the CUES Podcast, guest Lee Wetherington, senior director of corporate strategy at CUES Supplier member Jack Henry, discusses the impact that artificial intelligence is already having on credit unions. Two areas that will be improved by AI are member experience and service and fraud mitigation, he says. “The top two use cases are…
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C-Suite Unplugged: Jesse Douglas, CEO, Green Impact Partners
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“The greatest energy in the world is inspired humans.” The world has come a long way in terms of its energy sources and the united commitment to a low-carbon future. But how do we define “net zero,” and is storing carbon really the right way to be reaching our net zero goals? In this episode, we speak with Jesse Douglas, CEO of Green Impact Partner…
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The Brief: Breaking Down Canada's Immigration System with the Hon. Jason Kenney
33:59
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7 of 10 Canadians believe that Canada's immigration system needs to change, with only 28% of Canadians feeling like the current system is working. So where did we go wrong, and what can we do to get back to setting ourselves apart on the global stage? You might know him as Former Premier of Alberta, or as the longest serving federal Minister of Imm…
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The Brief: Alberta’s Economy Leads in Growth, But Headwinds Remain
27:21
27:21
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27:21
Alberta has seen the strongest employment growth of all large provinces, but while resilient, Alberta has not escaped weak expectations globally or nationally. The labour market is softening, unemployment has ticked up, and Albertans are still feeling the impact of inflation and interest rates, with less than half feeling good about their finances.…
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CUES 162: Exciting Times Ahead With Instant Payments
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25:42
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In this episode of the CUES podcast we talk about payment trends and strategies with guest Tede Forman, president of payment solutions at CUES Supplier member Jack Henry. He leads the company’s strategy and solutions for payments and spoke about why Jack Henry actively participated with the Federal Reserve to help develop its real-time payments net…
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C-Suite Unplugged: Gary Hart, President & Chief Executive Officer, AltaLink
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There are many things in today’s world that we take for granted, and one of those things is the consistent, reliable access of electricity to our homes. Albertans have high expectations when it comes to the delivery of power from Alberta’s electrical grid, but providing that reliability is no easy task when you service 85% of Albertans. In this epi…
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C-Suite Unplugged: Amir Shami, President & CEO, Rotaflow Group of Companies
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Like many immigrants to Canada, the going was not always easy. But for Amir Shami, President & CEO of Rotaflow Group of Companies, backing down was never going to be an option. Now, years after obtaining his P. Eng in Alberta and returning to school to gain the business prowess he felt he was missing, Amir is a thoughtful Albertan leader looking to…
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In this episode we talk about human-centered leadership. Returning to the show as our guest is CUES’ own VP/Consulting Services Lesley Sears, who heads up our CUES Consulting offerings. She explains the difference between a business-centered culture and a human-centered one and shares why centering your people will ultimately be better for the busi…
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C-Suite Unplugged: Doug Horner, Partner, P3 Capital Partners
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46:58
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With a storied career in Alberta government, we can’t think of many people with a more impressive portfolio. From Minister of Agriculture, Advanced Education, Technology, and Finance, to his role as Deputy Premier, all the way to his current role as Partner as P3 Capital Partners, Doug Horner is a through and through Alberta leader who has worked e…
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Will 2024 Be the Voldemort of Years? Exploring the Top Political Risks We Face in 2024
58:26
58:26
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2024. The year that must not be named. The Voldemort of years. After a generation of globalization, peace between major powers, economic integration, and stability, we find ourselves in 2024 in a new political, social, and economic world, and business leaders find themselves thinking about geopolitics more than at any time in recent history. On tod…
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Knowledge is key to success in business lending, according to Jim Devine, co-founder, CEO and chairman of Hipereon, a financial training company based in Washington state, and lead faculty member for CUES’ School of Business Lending, which starts April 1. In this latest episode of the CUES Podcast, Devine says his aim with the school each year is t…
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C-Suite Unplugged: Irfhan Rawji, Co-Founder & Managing Partner, Realize Capital Partners
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It’s not every day that you encounter a person who runs not one, not two, but multiple companies simultaneously, while also wearing many different hats including Chair, Managing Partner and CEO. But for Irfhan Rawji, Co-Founder & Managing Partner of Realize Capital Partners, doing so is simply the only way he knows how to exist. In our first episod…
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The Brief: Unlocking TIER as Alberta’s superpower in a decarbonizing world
27:42
27:42
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Alberta's opportunity to contribute to global solutions in agriculture, energy, and health is immense. Seizing this opportunity will take big ideas, lots of collaboration, and a little “can do” attitude. In the special series of The Brief, called Missions & Moonshots, we are talking to top experts, business leaders, innovators, and thought leaders …
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Manage Fintech from Both the Bottom Up and the Top Down
29:50
29:50
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Fintech, including artificial intelligence, is at the top of many credit union leaders’ worry list for 2024. The guest in this episode of the CUES Podcast, Scott Snyder, has ideas for how to approach these concerns that should be steadying. A recognized thought leader in technology and innovation, Snyder has more than 30 years of experience in emer…
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The Brief: It’s not (really) about numbers; it’s about strategy: Unpacking immigration in Canada
33:16
33:16
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Immigration has long been a key part of Canada’s ethos. For decades, Canadians have been pro-immigration, citing its benefits for the economy, but also its contributions to the rich tapestry of culture, language, and tradition. However, as Canadians navigate the rising cost of living, housing affordability, and access to public services, many—two-t…
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The Brief: Top of the Bottom: Expectations for Alberta’s Economy at the Start of the Year
27:22
27:22
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As we enter 2024, Alberta finds itself in a relatively strong position compared to the rest of Canada and is forecasted, once again, to be a leader in economic growth for the nation. This strength is underpinned by Alberta’s outperformance in several areas including population growth, renewed vitality in the resources sector, a stronger labour mark…
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CUES Emerge Winner: ‘Keep an Open Mind’ and ‘Do It’
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The 2023 CUES Emerging Leader says the best advice he got about the CUES Emerge program was not to go into it with a preconceived notion about what his business case for the competition phase would be. In this episode of the CUES Podcast, Jayde DelGado, CCM, branch manager for $1.8 billion Harborstone Credit Union, Lakewood, Washington, tells the s…
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The Brief: Leap Into the Wild Ride of Alberta Public Opinion with Janet Brown
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Welcome back to a brand new season of The Brief! We hope that you had a wonderful holiday break if you were able to take one. We’re excited to be back for another season exploring the big challenges that we, as Albertans, face and sharing the big ideas that make this province the best place to live. As has become tradition, we’re kicking off the se…
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CUES 157: Resilient Leaders Must Be Tough—or Flexible—as Needed
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Resilience is “about being tough, but it’s also about being flexible, and truly resilient leaders know when to be which,” Heather McKissick, I-CUDE, says in the latest episode of the CUES Podcast. McKissick is the CEO of CUES. The decision about when to be tough and when to be flexible, McKissick explains, “depends on the forces that we are up agai…
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CUES 156: Golden 1 CU Takes Belief in DEI Into Awarding-Winning Action
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Erica Taylor says her best advice for credit unions on how to best further their DEI journeys is to listen, really listen, to staff and their communities. “Start with listening and truly listening to hear..., listening to understand people,” says Taylor, VP/communications and community relations for $20 billion Golden 1 Credit Union, headquartered …
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In our final podcast of 2023, we sit down with BCA President, Adam Legge, to reflect upon the year past and ponder the year to come. On this episode we cover things like major news stories from Canada and the world, and the impact that these stories have on Alberta. We also break down some of the key moments, challenges, and policy wins from the Co…
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CUES 155: Mitigate the Flight Risk of Newly Promoted Employees
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In this episode, Lesley Sears talks about the implications of research showing that newly promoted employees are more likely to leave your organization—and what you can do to mitigate their flight risk. “When we promote somebody, we’re assuming we’re building loyalty,” says Sears, CUES’ VP/consulting. “We’re … really feeding into and developing thi…
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C-Suite Unplugged: Mike Rose, Chairman, President & CEO, Tourmaline Oil Corp
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42:58
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It is said that lightning never strikes twice, meaning that an event is rare or unlikely to happen again, but for Mike Rose, Chairman, President & CEO of Tourmaline Oil, the opposition is true. In fact, Mike’s track record of building and running successful companies is nothing short of inspiring. On this episode, we talk to Mike about the numerous…
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The Brief: Stay in Your Lane: Breaking Down the Supreme Court of Canada's Bill C-69 Ruling and What it Means for Canada
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Last month, the Supreme Court of Canada ruled that the federal Impact Assessment Act (Bill C-69) was largely unconstitutional, a win for the province of Alberta—and a win for the many energy and climate focused businesses looking to invest in this province. But what does this mean for the future of energy in Alberta, and where do we go from here? I…
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CUES 154: A Leader Who Listens and Pays His Good Fortune Forward
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35:09
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Terrance Williams says it was his dad who taught him to be a leader who listens, an intern who asked him how he knows insurance is still the right career for him and his parents together who instilled in him his mantra of “paying it forward.” In this episode of the CUES Podcast, Williams, the new president/CEO of CUESolutions provider TruStage®, il…
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C-Suite Unplugged: Dean Setoguchi, President & CEO, Keyera Corp.
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Most of us intrinsically understand where the energy we consume goes—heating, cooking, driving, and electricity. But the role of energy is so much more substantial in our everyday lives, often more so than we tend to realize. On this episode, we speak with Dean Setoguchi, President & CEO of Keyera Corp, an integrated midstream energy business. Dean…
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CUES 153: Executives and CUs Can Win the Financial Game Together
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25:56
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Chris Jones and his team have formed a new company named to represent well what they do. Jones is a senior benefits consultant and partner in PARC Street Partners. PARC stands for plan, attract, retain and compensate—all key elements of the company’s work to help credit unions create a succession plan, attract, retain and compensate key executives …
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The Brief: Mixed Signals: Fall Economic Update on Alberta's Economy
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As we get into the final quarter of 2023, Alberta’s economy is sending some mixed signals. Many indicators point to a strong provincial economy including good labour market conditions, positive business activity, and wage growth, but challenges of affordability, slowing national growth, and declining consumer confidence weigh on future growth expec…
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Developing People and Careers in a Hybrid Work World
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Hybrid, remote and in-person work gets talked about a lot these days. The conversations are often about which companies are staying remote, which are calling every employee back to the office, and which jobs can truly be done effectively from someplace other than a physical location. But a topic that’s been less talked about so far is the impact of…
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Premier Unplugged: A Conversation with The Honourable Danielle Smith, Premier of Alberta
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Have you ever thought about what life is really like as an elected leader? As public officials, often little is known about what drives them, motivates them, or even keeps them up at night. On a special episode of C-Suite Unplugged, The Honourable Danielle Smith, the 19th Premier of Alberta joins host Adam Legge for an unplugged and fresh conversat…
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Credit Union Pay Today: Data, Trends and Analysis Tools
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18:39
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From a past episode of the CUES Podcast, we already know that Scott Hackworth is an able data guy. In this show, he talks about the compensation data and corresponding trends that stand out in this year’s CUES Executive Compensation Survey and CUES Employee Salary Survey. He also describes the suite of data analysis tools included in the CUES compe…
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The Challenge and the Fun of Fintech Integrations
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Peter Glyman finds it fun to say “yes” to a fintech integration with a Jack Henry product. Glyman is managing director of corporate strategy at Jack Henry, a CUES Supplier member and the sponsor of this episode. In the show, he talks about his fintech experience as the co-founder in 2006 of personal financial management tool Geezeo, which Jack Henr…
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In the latest episode of the CUES Podcast, Lesley Sears defines the differences between climate and culture and explains how they together create the workplace your staff members experience every day. VP/consulting for CUES, Sears then rises to the challenges of describing each of the nine elements of climate in two minutes or less. In that short s…
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C-Suite Unplugged: Evan Siddall, Chief Executive Officer, Alberta Investment Management Corporation (AIMCo)
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It’s not everyday that a CEO leaves Ontario to head up an Alberta company, nor is it everyday that someone takes on 160 billion dollars in assets to manage. But for Evan Siddall, CEO of Alberta Investment Management Corporation, doing so is simply the next step in a long and illustrious career. On this episode, we speak with Evan about his journey …
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The Brief: Defining the Decade and Beyond With Carbon Capture (BONUS)
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Alberta's opportunity to contribute to global solutions in agriculture, energy, and health is immense. Seizing this opportunity will take big ideas, lots of collaboration, and a little “can do” attitude. In the special series of The Brief, called Missions & Moonshots, we are talking to top experts, business leaders, innovators, and thought leaders …
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The Brief: A Conversation on Canada's Forest Management Practices
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In an average year, Canada loses 2 million hectares of forest to wildfires. But in August 2023, Canada has already lost 15 million—and counting. On this episode, we speak with Rick Doman, Corporate Director for the Business Council of Alberta, and a forestry expert with over 45 years of experience in the industry. Rick helps us define what forest m…
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C-Suite Unplugged: Sue Riddell Rose, President & CEO, Perpetual Energy Inc.
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30:56
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What does it look like to be a leader? For most of us, being a leader means building and supporting teams, and helping them their goals. But for Sue Riddell Rose, President & CEO of Perpetual Energy and Rubellite Energy, being a leader means leaving the world better then she found it and ensuring all voices are heard at the boardroom table. On this…
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How CEOs Can Design the Organization of the Future
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According to Deedee Myers, Ph.D., in this latest episode of the CUES Podcast, more and more CEOs are looking at their organizations and asking themselves, “What does it need to be in the future?” The answer to that question, she says, has to be put in the context of unprecedented times with the hybrid remote work environment taking hold and the nee…
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C-Suite Unplugged: Kee Jim, Managing Director, G.K. Jim Farms
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The term “Alberta beef” is synonymous globally with exceptional cuts of meat and delicious tastes, and yet, only 2% of Canada’s population is involved in the production of said agriculture. So what exactly does it take to run Canada’s beef industry? On this episode, we speak with Kee Jim, Managing Director of G. K. Jim Farms, and Global Head of Ani…
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The Brief: Reimagining Health Care in Alberta (BONUS)
26:59
26:59
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Alberta's opportunity to contribute to global solutions in agriculture, energy, and health is immense. Seizing this opportunity will take big ideas, lots of collaboration, and a little “can do” attitude. In the special series of The Brief, called Missions & Moonshots, we are talking to top experts, business leaders, innovators, and thought leaders …
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The Brief: Summer Economic Update on Alberta’s Economy
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Since our previous update, the hottest headline has been interest rates and the Bank of Canada’s decisions to continue to increase rates to bring inflation down as quickly as possible. However, these interest rate decisions have been taking their toll on Albertans. While wages have finally grown more than prices, more Albertans are grappling with h…
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The Value of a ‘Can-do’ Mindset for HELOCs and Fintech
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Omar Jordan says a mantra he lives by personally and professionally is, this one from Tony Robbins: "Stop being afraid of what could go wrong, and start being excited of what could go right." As founder/CEO of the credit union service organization Coviance, Des Moines, Iowa, Jordan believes that credit unions would benefit from not being afraid to …
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