PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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The new podcast covering current trends and intriguing topics in automation and beyond courtesy of Bank Automation News, the definitive source for insights and news surrounding automation in financial services. Formerly Bank Innovation, since 2009 Bank Automation News has been at the forefront of tracking the evolution of digital banking. With the future of innovation pointing to opportunities in automation, we have transitioned the focus of our coverage to continue to provide insights and i ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide. And we want to hear from y ...
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Welcome to the Ksense Technology Podcast where we discuss the trends in software development, web applications, and how custom software can help businesses scale. Ksense is a full-stack software development company using state-of-the-art technologies to build cutting-edge applications. With over a decade of software development experience, our team is confident we will deliver results for your organization.
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Weekly ecommerce strategy, CX & technology podcast hosted by two experienced digital consultants, James Gurd and Paul Rogers. Featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. Sponsored by Centra & Grebban. Previously know as Re:platform. We provide the answers to help you get the most from your ecommerce strategy and tech stack. Our episodes will help you understand t ...
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Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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Customer Engagement Radio
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
Business Solutions
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Artificial Intelligence Podcast: ChatGPT, Claude, Midjourney and all other AI Tools
Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits
Navigating the narrow waters of AI can be challenging for new users. Interviews with AI company founder, artificial intelligence authors, and machine learning experts. Focusing on the practical use of artificial intelligence in your personal and business life. We dive deep into which AI tools can make your life easier and which AI software isn't worth the free trial. The premier Artificial Intelligence podcast hosted by the bestselling author of ChatGPT Profits, Jonathan Green.
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Everyone wants to grow their business, but not everyone has the time or patience to learn all the ins and outs of marketing, sales enablement, and making the most out of a CRM such as HubSpot. Join the Web Canopy Studio team, a HubSpot Diamond Partner Agency, as they chat about various topics all designed to help you grow your B2B business.
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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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The one stop Shopify Podcast. Weekly information for people looking to start, grow and accelerate and Win with their Shopify store without being too techy. Your host Nick Trueman has over 15 years experience and started hosting this Shopify Podcast in 2020. Nick's been in the digital arena for a long time, loves Shopify and will be sharing his knowledge and interviewing experts from Shopify app creators, business gurus and marketing experts. It's not hard if you have the right advice to buil ...
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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
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On Season 2, Melissa Kwan (Cofounder of eWebinar) and Todd Parmley (COO) relive their "Journey to $1M" ARR, bootstrapping eWebinar from day one. Each episode goes in depth into one major aspect of the journey, as Melissa and Todd share war stories, mistakes, and lessons learned as they grew the company to a million in annual recurring revenue, over a period of 36 months from product launch. If you’re a bootstrapper who wants a window into the day-to-day lives of other scrappy bootstrappers n ...
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eCommerce Fastlane: Shopify Experts Share Strategies for Acquisition, Conversion, Retention | Grow Your Shopify Store with DTC Marketing Tips
Steve Hutt | Shopify Expert | eCommerce Expert
Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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This is Growth Decoded, a show that helps you grow your business by figuring out the customer experience — one topic at a time. As a show we embrace the modern Multimedia landscape so this show can also be seen in a visual format on the ActiveCampaign Youtube page or at ActiveCampaign.com/resources/growth-decoded
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The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.
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The speed of technological change continues to race ahead at breakneck speed, but it will never move this slowly again. In 2024, businesses and their employees will be expected to get to grips with AI, Machine Learning, Quantum Computing, Extended Reality, Cloud Computing, Edge Computing, Sustainable Tech, Green Computing, Cybersecurity, 5G, Blockchain, Crypto, IoT, Autonomous Everything, Human Augmentation, Data Sovereignty, Privacy, AI ethics and the Digital Transformation of everything. N ...
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Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
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Print On Demand Cast: Print On Demand Tips and eCommerce Strategies for Selling POD on Etsy, Amazon, and More!
Print On Demand Cast
We make shows to help you make sales. The Print on Demand Cast equips you with tools to build and boost your custom merchandise ecommerce store. From essential strategies for launching and managing a profitable print-on-demand business to insider tips on designing artwork, product selection, using POD platforms like Shopify, Amazon, Etsy, and even Walmart, engaging customers, pricing, marketing, order fulfillment, and automation. This podcast is for you if you have questions like these: "Wha ...
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The BCF ORG Tech Talk Podcast Series focuses on the various subjects and topics, to help you choose the right Industrial Automation Solution for your application.It is what I learned over 40 years in the Industrial Automation Industry. Through education, associations, groups, but primarily, through the school of hard knocks, and would like to share this experience with you.I founded, managed, grew, and eventually sold, a successful Industrial Automation Distributorship while surviving some s ...
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Actionable marketing automation strategies and tactics from industry practitioners for B2B SaaS marketers. marketingautomation.fm
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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...
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The Unstoppable Business Growth Podcast is for Business owners and leaders who want to unlock value inside their organization so they can drive profitability inside their company. We will talk about the greatest wealth-building opportunities to grow your business. We'll explore how you can automate the work people don't want to do saving you time and money so you can scale revenue and outperform the competition. We will explore how you can automate your work with one platform, and bring AI i ...
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Welcome to the EY Microsoft Tech Directions podcast series – your briefing on the biggest technology trends and how they will help organizations build a better working world. We investigate the benefits of technologies and discuss how they herald a new era of improved customer, employee and stakeholder experiences, while also increasing return on investment for shareholders. In each podcast we’ll reveal how EY and Microsoft can help companies digitally transform by applying their considerabl ...
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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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From global technology consulting firm Tag1 Consulting, Tag1 Team Talks are wide-ranging, in-depth conversations about implementing various open-source technologies, including the business prerogatives and technical ins and outs with leading web developers and technologists. Join us as we explore trends in open source. About Tag1 At Tag1, we are redefining the boundaries of digital possibilities. As a leading name in the industry, we are committed to delivering innovative and tailored soluti ...
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Kevin Craine hosts best-selling authors, top technology innovators and top-shelf executives all exploring digital transformation success.
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Subscribe to the podcast via your channel of choice and never miss an episode!
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Intelligent Automation – a powerful confluence of Process Intelligence, Intelligent Document Processing, RPA, Low Code/No Code application development, and Intelligent Virtual Agents, built on a stack of Advanced Intelligence capabilities, powered by Generative AI and supported by Next-gen Infrastructure. It empowers enterprises to drive integrated human experience outcomes, powered by agile configurable workflows.
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This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!
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Excel Tips is a podcast for accounting, business and finance professionals who are looking to sharpen their spreadsheet skills and learn new hacks and tricks from Neale Blackwood CPA, a Microsoft Excel expert. Excel Tips helps spreadsheet users discover Excel’s hidden features and shortcuts and understand how best to apply the newest features and functionality. The podcast is a companion to regular articles in INTHEBLACK, CPA Australia’s award-winning business magazine. Every podcast episode ...
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Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience and AI best practices with thought leaders and industry experts.
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Podcast by Jason Harris
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With many CXOs and other business technology professionals faced with mounting pressures to define the business, process, or customer value around technology and cloud investments, this podcast will help put things into context, break down tough issues, and have listeners walking away with actionable insights. Back @ IT is not scripted nor is it staged, instead, it is a free-flow conversation with thought leaders that considers the business technology and the people that make things happen - ...
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Looking to explore the intersection of AI and journalism? Influential thought leaders in the industry join data scientist and media entrepreneur, Nikita Roy, each week to explore what's next with AI and its implications for the media landscape. In each episode, industry experts discuss how automated newsrooms have the potential to change journalism and uncover opportunities to optimize workflows and increase efficiency without compromising journalistic integrity. Hosted on Acast. See acast.c ...
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Today’s consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, “Achieving Frictionless Commerce” with our host, a technology ...
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With over 18 years of experience in IT consulting specializing in SAP (ERP), Srikanth brings a proven track record in managing complex projects, nurturing strong client relationships, and handling multi-regional projects. As an SAP and PMP-certified executive, he has experience delivering enterprise solutions and providing project executive coverage, project management, and functional architecture across SAP sales and implementation engagements.
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In the Value SaaS Podcast we talk to founders from B2B SaaS about their experience building capital-efficient businesses that deliver real value to customers. We started this podcast because we know there are founders like you who are facing obstacles that seem insurmountable. Here, you will meet folks who've tackled similar problems and overcome them, so you can do the same.
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To say eCommerce marketing has changed would be the understatement of the decade. It’s never been easier to spin up an online store. But, it’s also never been harder to grow one. The days of cookie-cutter marketing tactics are long gone. That’s why we interview eCommerce marketing experts who are building 7- and 8-figure brands in the 2020s. The eCommerce Hustle, brought to you by Sendlane, pulls back the curtain and focuses on mastering the fundamentals that most brands ignore: retention, c ...
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Interarbor Solutions' Briefings Direct: Unique B2B informational podcasts that offer the value of objective perspectives from leading industry analyst Dana Gardner. Briefings Direct delivers actionable knowledge on the latest enterprise IT subjects to those who need to know the most about the business of IT now.
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2994: Avalara on the Rise of E-Invoicing and What It Means for Businesses
34:31
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How is e-invoicing revolutionizing global trade, and why should businesses take notice? In this episode, we speak with Alex Baulf, VP of Global Tax at Avalara, to explore the rise of e-invoicing and its profound impact on commerce around the world. As governments increasingly mandate e-invoicing across various geographies, businesses must adapt to …
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E209: Laying the Foundation - The First Step to Organizing Your Print On Demand Business
48:35
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Welcome back to the PODCast! How can better organization revolutionize your print-on-demand business? In this episode, Travis and Josiah unpack the secrets to mastering design and product management that can set you up for long term success. Join them for some light-hearted banter (nothing new there!) and a pirate-themed dad joke before they dive i…
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2993: The Future of Cybersecurity Resiliency with Check Point Software
22:48
22:48
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What does it take for a business to survive and thrive in the face of cyber threats? In this episode, I sit down with Muhammad Yahya Patel from Check Point Software to explore the crucial concept of business resiliency in cybersecurity. As cyber attacks become more sophisticated and widespread, a business's ability to continue operating during and …
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EP251: Predicting User Intent Is The Key To Ecommerce Personalisation - Made With Intent Helps You Unlock Its Secrets
36:03
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FOLLOW US: LinkedIn: https://www.linkedin.com/company/inside-commerce/ ABOUT THIS EPISODE: Ecommerce personalisation tech has progressed rapidly, with a wide range of vendors to choose from. However, personalisation is often reliant upon pushing product recommendations based on prior and current browsing, and purchase behaviour. But... Not everyone…
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2992: How Typeform is Shaping Tech’s Future with Inclusive Leadership
35:35
35:35
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How can the tech industry foster a more inclusive environment, and what role does diversity play in driving innovation? In this episode, I sit with Aleks Bass, Chief Product Officer at Typeform, to explore these critical questions and more. Aleks shares her experiences with gender bias throughout her career, offering valuable advice for women navig…
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Boosting insight-driven digital engagement at FIs
17:55
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Listen as Matt Denham discusses how fintechs can boost digital engagement on FI platforms.By Bank Automation News
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Balancing Automation and Empathy in Modern Customer Service
23:39
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Send us a Text Message. This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance. Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between autom…
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Silvio Savarese, EVP Salesforce, From Ivory Tower to Corporate Labs: The Real Challenges of AI Development
39:20
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Silvio Savarese is a pioneer and AI research lead with the AI research team at Salesforce, one of the largest and most influential enterprise software companies globally. Before joining Salesforce in 2021 as Executive Vice President and Chief Scientist, Silvio spent nearly 11 years in academia at Stanford, where his research focused on robotics, ma…
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Maintaining Authenticity using AI in Marketing with Emmanuel Rose
30:57
30:57
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Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we discuss maintaining authenticity while using AI in marketing with our special guest, Emanuel Rose, an expert in ethical and effective AI usage. Emanuel dives into how AI can be leveraged as a powerful tool without losing your unique voice. He emphasizes the impo…
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Enhancing Restaurant Order Pickups with Apex Automated Lockers
31:51
31:51
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In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data vis…
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2991: Inside Vodafone’s Vision for 5G Standalone and UK Connectivity
36:09
36:09
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What does the future of connectivity in the UK look like, and how is Vodafone leading this transformation? In this episode, I explore the world of 5G Standalone (SA) technology with Maria Grazia (MG) Pecorari, a leader at Vodafone driving innovation in telecommunications. MG introduces us to the concept of 5G SA, explaining how it differs from the …
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CX Leadership Insights: Humility, Transparency, and Curiosity
22:51
22:51
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Send us a Text Message. In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand. We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating suppl…
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Episode 12 - Visual Merchandising 101 - Creating Displays That Sell
21:20
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Send us a Text Message. Welcome to "Visual Merchandising 101: Creating Displays that Sell" for mastering the art and science of retail display. Whether you're a seasoned store manager or new to the world of merchandising, this episode will equip you with the essential knowledge and skills to create eye-catching displays that drive sales. We break d…
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2990: Securing the Future: Trend Micro’s Approach to AI PC Privacy
23:39
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How safe are we in the age of AI PCs? As AI technology becomes increasingly integrated into our everyday devices, the promise of faster, more personalized computing comes with a critical question: Are we truly prepared for the security and privacy challenges that follow? In this episode, I sit down with Eric Shulze, VP of Product Management at Tren…
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AI and the Future of Healthcare Experience
17:21
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Send us a Text Message. Join us live from CCW Vegas on "CX in the Wild" with Colin Crowley, a seasoned customer experience leader now with Maven Clinic. Colin shares his journey through fintech, food tech, and virtual healthcare. He discusses the transformative role of AI in enhancing patient care, quality assurance, and real-time data handling. Di…
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2989: The Evolution of B2B Payments: Inside Quadient’s Innovative Approach
21:27
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Have you ever wondered how the business-to-business (B2B) payment landscape is evolving, and what the future might hold? In this episode, I sit down with Sarah-Jayne Martin, the Director of Financial Automation at Quadient Accounts Receivable, to explore how B2B payments are rapidly transforming to meet the demands of a more seamless, consumer-like…
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Build a Raving Service Department | The Golden Wrench Podcast ft. Shaun Raines
39:45
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Shaun Raines to discuss the key principals to building a raving service department, setting up your customer relationships for success, small things that have a…
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Congresswoman Anna Eshoo: Shaping the Future of AI Policy
11:42
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Rep. Anna Eshoo (D-Calif.), co-chair of the U.S. Congressional AI Caucus and one of Time magazine's 100 most influential people in AI, shares her perspective on the opportunities and risks of AI with host Nikita Roy. With over three decades of experience in the U.S. House of Representatives representing parts of Silicon Valley, Rep. Eshoo has been …
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043: Size Matters - The rise of small language models (SLMs)
19:51
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Damien and Nikola discuss the evolution and significance of small language models (SLMs) amid the ever-growing landscape of their bigger bretheren, large language models (LLMs). They dissect the predicted rise of SLMs, their applications in privacy-focused and low-power devices, and the implications for enterprises balancing cost, efficiency, and m…
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From Data to Details: Adapting to the Digital Shift in CX
21:49
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Send us a Text Message. Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, in…
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Shopify Growth Strategy 2024 - 10x Your Sales By Nailing 3 Simple Things
31:27
31:27
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In this episode, we reveal the top three areas to skyrocket your Shopify store's growth in the upcoming year! 1. Defining your customer, understanding why they buy and building your brand around them. 2. Properly understanding profit, during the age of attribution confusion and better managing stock to boost profit. 3. Mastering email marketing to …
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Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management
46:31
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Today I'm joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic. Vlad has been instrumental in Google's AI efforts from a product management perspective and joins us to share more on the AI tools and capabilities Google offers enterprises, as well as some practical advice for implementing successfully…
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How to Decide if Your Business Needs a Website or Web Application | Episode 8
40:35
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In this episode of the Ksense Technology Podcast, hosts David Guthrie, Kelson Erwin, and Calvin Smith dive into the differences between websites and web applications. They explain that while websites are primarily informational and content-focused, web apps are interactive and allow users to perform functions, create records, and engage with the pl…
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87: Mastering Email Templates and Branding in HubSpot
9:13
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In this episode of the The Web Canopy Studio Show, we're diving deep into the world of HubSpot with a focus on email templates and branding. Join us as we explore: The essential steps to set up a brand kit in HubSpot How to customize email footers for a polished, professional look Tips for personalizing default values for properties to make your em…
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2988: How Does Digital Transformation Foster Sustainability in Business?
30:19
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30:19
In a world where digital transformation is often seen as a pathway to efficiency and profitability, can it also pave the way for sustainability? This pivotal question forms the crux of our upcoming episode of Tech Talks Daily Podcast, where I sit down with Ricardo Lobo, CEO of Beontag. As a vanguard in the realm of RFID and IoT solutions, Beontag i…
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Data-Driven Marketing: Insights From Temi Agbede on Scaling eCommerce Brands
23:08
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Temi Agbede advisor and a fractional marketing executive at T. Blacksmith Consulting. Temi is an advisor and fractional marketing executive at T. Blacksmith Consulting. She's worked with big names like Estee Lauder, Lord and Taylor, and S'well. Temi shares her journey in…
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1
Unlocking $12 Trillion Opportunities: Shopify’s Game-Changing B2B Initiatives
35:03
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35:03
Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Mani Fazeli, VP of Product at Shopify. In this episode, we'll dive into Shopify's big moves in the B2B world. Mani will walk us through how Shopify has grown its B2B offerings since 2016-2017. We'll learn about the huge $12 trillion opportunity Shopify is tapping into wi…
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How Small Improvements Create Massive Results For Your Dealership | ft. Dan Trinidad
26:29
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26:29
On today's episode of The Drive Podcast, Dan Trinidad from Benchmark Automotive joins Jason in Las Vegas at the NIADA Conference. Dan and Jason discuss data and metrics that dealerships should focus on, measuring success within the dealership, the impact of small incremental improvements and more!For more info on Benchmark Automotive Data Suite vis…
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1
Revolutionizing Customer Experience in Government
22:21
22:21
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22:21
Send us a Text Message. Tune in to this episode of "CX in the Wild," recorded live at CCW. It features Tom McCarty, who shares his journey in transforming customer service operations for the state of Texas. Facing an unprecedented surge in demand during the pandemic, Tom led the strategic overhaul necessary to manage seven years' worth of customer …
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David De Cremer discusses his book “The AI-Savvy Leader” and ways to take back control and make AI work. David is a professor of management and technology at Northeastern University and an expert on Artificial Intelligence and leadership. David founded the Centre on AI Technology for Humankind in Singapore and is involved with AI governance at AI S…
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2987: Why Every Business Needs a Chief Data Citizen: Lessons from Collibra
34:06
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34:06
How can businesses effectively navigate the increasingly data-driven world we live in today? In this episode, we sit down with Felix Van de Maele, CEO of Collibra, to explore the pioneering role of the Chief Data Citizen and its vital importance in the modern business landscape. Felix shares the journey and vision behind Collibra's decision to appo…
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E208: Celebrating 4 Years of the PODCast! + Print On Demand Trivia & Industry Insights
52:35
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52:35
Ever wondered what it takes to keep a podcast thriving for four years? Join us in this special anniversary episode of the Print On Demand Cast as we look back on our journey since launching on August 31st, 2020. We'll kick things off by sharing some behind-the-scenes stories about the evolution of our logo and branding—from a humble printer ink spl…
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EP250: The Importance of Direct Mail In Ecommerce - Insights, Impact & Good Practice, with Fractional CMO Anna Wilson
36:26
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36:26
In this episode, James Gurd interviews experienced digital marketing strategist Anna Wilson about the role of offline media in ecommerce. Anna explains the rise of the fractional CMO role, the changing role of offline media in the digital age, and the appeal of direct mail in a crowded digital space. The podcast will help you understand the relevan…
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Rethink How You Acquire Service Customers | The Golden Wrench Podcast ft. Jim Roche
35:00
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35:00
The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Jim Roche to discuss the significance of the service department for dealerships, EV service, warranty process efficiencies and more! For more info on Repair 360…
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Navigating the Waves of AI in the Hospitality Industry
16:40
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Send us a Text Message. In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call,…
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Unlocking Restaurant Delivery Profits with Loop AI CEO Anan
41:59
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In this episode of the Restaurant Technology Guys Podcast, host Jeremy welcomes Anan, a long-time listener and an AI expert with significant experience in restaurant tech and operations. The discussion dives deep into the challenges and solutions associated with delivery in the restaurant industry, focusing on Loop AI—a platform designed to help re…
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2986: How Automation Can Propel Finance Teams Towards IPO Success
34:22
34:22
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34:22
In this episode of the Tech Talks Daily Podcast, we sit down with Robert Israch, President of Tipalti, to explore the critical role finance automation plays in the growth and IPO readiness of tech companies. With the UK’s tech IPO market showing signs of revival, driven by potential listings like Raspberry Pi, the strategic insights and planning of…
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1
Evolving Customer Care: A Journey to Digital Transformation in Finance
19:10
19:10
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19:10
Send us a Text Message. Join us on "CX in the Wild" for a lively conversation live from CCW with Brent Nelson, President of the Virtual Communication Center at Wellby Financial. Brent shares his 15-year journey in financial services, emphasizing the crucial role of digital transformation within the sector. He discusses how credit unions are racing …
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2985: How SSDs Are Powering the Future of AI
27:10
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In this episode of the Tech Talks Daily Podcast, we are joined by Roger Corell, Senior Director of AI and Leadership Marketing at Solidigm. Roger brings his extensive expertise to discuss the transformative role of solid-state drives (SSDs) in enabling artificial intelligence (AI) and enterprise workloads. With a new product launch on the horizon, …
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1
Armen Berjikly, CTO @ BetterUp, On Using AI to Unlock Human Potential
49:08
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Armen Berjikly is a serial entrepreneur and the recently appointed CTO at BetterUp, a human transformation platform founded in 2013 that employs over 3,000 coaches to help individuals achieve greater clarity, purpose, and passion through expert guidance. Before joining BetterUp, Armen co-founded Motive, which was later acquired by BetterUp, and Ken…
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1
Climbing the Ranks: Lessons in Leadership and Empathy
29:50
29:50
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29:50
Send us a Text Message. Tune in to a special episode of "CX in the Wild," live from CCW with Cheryl China from Citizens Bank. Cheryl, who has advanced from a phone specialist to SVP overseeing retail servicing teams over her 26-year tenure, shares her journey in customer experience. She emphasizes the crucial importance of human interaction in CX, …
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1
Surviving in the Corporate World with AI – Special Guest Philip Blackett
27:52
27:52
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27:52
Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we explore how to survive and thrive in the corporate world with AI, featuring our special guest, Philip Blackett, a corporate expert with insights on integrating AI into everyday work. Philip discusses the importance of adopting a growth mindset when it comes to A…
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2984: How Lenovo is Building Smarter AI for All
42:17
42:17
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42:17
In this episode of the Tech Talks Daily Podcast, we welcome Linda Yao, COO of Lenovo’s Solutions and Services Group. With her extensive experience overseeing Lenovo's AI services practice, Linda provides a deep dive into the current state of AI adoption and the strategic approaches businesses can take to bridge organizational gaps and scale AI effe…
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1
How The Open Group Portfolio of Digital Open Standards Supports Digital Business Transformation Journey
40:06
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40:06
The next BriefingsDirect enterprise architecture (EA) discussion explores how a comprehensive portfolio of open standards and associated best practices powerfully supports digital business transformation. As companies chart a critical course to adopt agility using artificial intelligence (AI)-driven benefits, they need proven and actionable structu…
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2983: RoviSys - How AI is Transforming Manufacturing
32:08
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32:08
In this episode of the Tech Talks Daily Podcast, we sit down with Bryan DeBois, the Director of Industrial AI at RoviSys, to explore the transformative potential of AI in the manufacturing sector. With a wealth of experience and insights, Bryan sheds light on how digital innovation is reshaping manufacturing processes and what industry leaders must…
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2982: Com Laude - How Valuable is a Domain Name?
32:26
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In this episode of the Tech Talks Daily Podcast, we explore the fascinating world of domain names with Hayath Hussein, a seasoned expert currently with Com Laude. Hayath brings over 20 years of experience in the domain name industry, including a significant tenure as an in-house domain expert at a FTSE 100 company. Her insights cover the expansive …
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1
Optimizing Resident Communication: Insights from Zego’s 2024 Resident Experience Management Report (Part 1)
15:39
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In today's episode, you'll gain valuable insights from Zego’s 2024 Resident Experience Management report, focusing on the critical importance of communication between property managers and residents and you’ll learn actionable tips that can elevate your property management game and improve resident satisfaction. We'll explore why understanding resi…
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1
A Mouthwatering Guide to Creating a Winning Online Food Store!
43:26
43:26
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This week is your ultimate guide to scaling your food business online! We are joined by Peter Pham, Founder of Phamily Eats to share his story of starting and scaling PhamilyEats into the full time food store it is today. Discover proven strategies for optimising your food store, from selecting the best food products to creating mouth-watering prod…
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